Had a slight wait but beats waiting days for my own physician to get back to me. In for the crud, got a steroid shot and antibiotic script, they tested for other viruses (negative). Clean and efficient. read more

Type of care was very poor and unprofessional. Care Quality was very poor I told them what was wrong I explained to them my pain I was in and why I was in pain, but they was more concerned about the time because they were getting ready to close. They did however kept reminding me they closed at 8:00 and it was 8:15. I was given a shot with no other instructions. I called to give a formal complaint and was hung up on tried to call back no answer. Therefore they're NO STARS TO BE GIVEN. JUST A LOT OF SUGGESTIONS. BUT HOWEVER I HAVE TO PUT A STAR IN ORDER TO FOR THIS TO BE POSTED . GO FIGURE read more

Everything over there moves at a snails pace in the summer heat. I rather go to sit at Walgreens than wait than over here for something so simple. The care quality is so disorganized and misleading that how you going to make you do the task then read my after action later on. really? if I have to get any type of care It would be in New Orleans East before I come back here. I highly recommend if you have the choice to go somewhere else they couldn't help me if had got a cold right in front them I'll go some where else. read more

From when I called to when I left I felt well cared for. I am grateful for all 3 team members in the center who helped me: Bridget on the phone: who was EXTREMELY patient with me, told me I was missing paperwork, to Kelsey at the front desk who guided me through everything, to Michelle who was kind and once again EXTREMELY patient and helpful with my needs. Everyone was wonderful. I am grateful for this team and everyone being here after business hours. Thank you to Bridget, Kelsey and Michelle! You all were fantastic! The other young lady seemed wonderful too, I'm sorry I didn't get her name, but I had a wonderful experience. Thank all of you! Great team work! read more

I went here cause it was close to my house, I couldn't hear out of my left ear and just wanted a professional to help clean my ear. They refused to help me even after I told them I haven't been able to hear out my ear for 3 days. Now I'm deaf in my left ear. read more

literally no one is in here and still having to wait Longer than a few minute? Been here a few times and only because my job requires it and everytime I'm waiting! read more

excellent healthcare delivered in a timely manner with excellent staff! We've been coming here for 20 years and it's comforting to know we can come seven days a week and see a clinician quickly. read more

I have been using Pelican for a long time. Today I called there to ask if they cover my new insurance and was told to call my insurance company. I told her I did that they suggested I call the place I usually go to and make sure with them they were in my net work. I asked the lady if I gave the information to her on my insurance company would that help. She very dryly told me she don't know what to tell me that she can not help me. I told her she just lost the company a long time patient because her lack of customer service. That is said. Lisa M. read more

This is very near my house. We have used them many times from H1N1 testing, Covid testing, stitches, pneumonia, allergic reactions, broken bones, etc. Great facility and staff is pleasant, friendly, and knowledgeable. They can x-ray on site also. Always extremely clean. read more

First time I've used their services, although a friend uses them regularly in place of a family GP. My family doctor was on vacation and answering service said to use an urgent care facility for routine ailments. Pelican was covered by my insurance. The whole visit took about 75 minutes from sign in to release. That included signing the expected new patient forms, seeing the nurse to get vital signs, waiting on the doctor, then waiting for the nurse to give me a shot. If they had not made me wait to see if I had a reaction to the medicine, I would have been done in less than an hour. I also could have saved a little time filling out their forms which are found on their website. It's a fair size facility, lots of staff. There is plenty of parking. You might not get the same level of care and attention as from your family doctor, but the experience was acceptable. It's never fun having to go to a doctor in the first place. read more

Had to visit this urgent care on a whim because it was the only one open late and everyone there took great care of my aunt and I. Our nurse, Sandra, went out of her way to make us comfortable. She was amazing! Definitely recommend this place to anyone because of the amazing care. Thank you all so much. read more

The front desk ladies are always very nice, however to say always understaffed is an understatement. The wait for anything here is absolutely absurd. Seems like they never have enough staff in the building. If your looking to get in and out, or if you have an engagement to attend in the next hour or so...don't even bother. read more

Honestly I would give them 0 stars if I could. I went here for what I thought was tonsillitis, however, it was strept. My throat was swollen shut on one side so it was hard to talk. Wellllll, Ms. Evelyn (one of the nurses) took me to get my vitals. Not only was she rude from the beginning but she came at me in a b!tchy way. She was asking whats wrong and my mom answered, she then proceeded to say that she cannot speak for me since I am an adult (23 years old). From there it went downhill, she kept the attitude up and asked why I was crying when I already didn't feel good and she was being disrespectful and unprofessional af. I lowkey rolled my eyes because I was so fed up and tired with her attitude that she stormed out the room making the other nurse help me. She told me "you're not gonna roll your eyes at me" and then told the other nurse that I was crying and she couldn't deal with me AFTER SHE WAS THE ONE BEING DISRESPECTFUL AND UNPROFESSIONAL. Would not recommend having her as your nurse there because she was showing narcissistic behavior. Highly recommend this place to start watching their nursing staff, because her attitude was very uncalled for. read more

It's pretty simple. I work weird hours. I don't get sick often. I lost track of time trying to focus on a final instead of actually going to the urgent care. At 10p, I couldn't take it anymore. I asked Yelp for salvation, and salvation was provided for me in the form of Pelican State Outpatient Center. I decided to haul myself out to Harahan instead of doing the ER thing because my case (a pretty straight-forward round of "oh, look, that's a simple infection") is exactly what urgent care is for. I needed some basic antibiotics, but I didn't need to go through the whole hospital process nor did I need to suffer another night waiting for my regular doctor to open up in the morning. Since it was 10:15p on a Tuesday when I rolled up, I had the whole place to myself. Intake was simple: two sheets to sign at the front desk then basic payment. Yes, you pay first. Yes, they can take a check. Yes, they will run it RIGHT NOW. A very nice nurse took my vitals and medical history which was quite considerate because I was feeling too gross to live at this point. I would not have written a good medical history for myself. ("Suz sucks and is sick now. Plz fix." is probably what I would have written, no lie.) After a whole 30 seconds of waiting, the doctor buzzed on in. Very cute. I approve. And also good at medicine. The whole experience took maybe 3 minutes, and I appreciated the speed with which I was diagnosed. (On the other hand, my opening line was, "I have this thing that I had 20+ times as a kid....") Not 5 minutes later, I'm walking out with a prescription for magic wonder drugs in-hand! If all of this was great, why 3 stars? A couple reasons: - Staff was polite but everyone was clearly 10000% done with their days, especially the poor doctor who is a family practice resident at East Jeff. - This is Harahan. I had to go to Harahan. That is very far away. - It is not cheap. In addition to going out to BFE, you get the pleasure of paying more than is ideal ($160 in my case) for your trip to see Dr. McSteamy or whatever the kids are saying now to indicate hot stuff. But I am le fixed. And I hope I do not need to adventure this way again anytime soon, thank you very much. Accessibility notes: door opens out. High counter in the lobby. Loud TV playing which can be distracting. No Braille signage at the front desk. Exam rooms have high beds so transfers may not be possible for patients using mobility devices. read more

To begin, my husband was sent here for an exam that included an eye exam for his job. His retina specialist cleared him for work this same day, along with filling out paperwork that was sent with him.The Nurse Practitioner only did an eye exam and went no further. There was a form for her to fill out, which she did not. She just denied my husband clearance to work. She told my husband to follow up with his retina specialist, which was in 3 weeks. Upon completing his follow up and clearance from his specialist AGAIN, and NUMEROUS emails from his specialist and being told not to worry, he would be cleared for work. After 3 weeks of being out of work, we had to be pushed back because the Nurse Practitioner insisted on having him come in to wait 3 hours. I have been in the medical field for 30 years and this is THE MOST INEFFICIENT office I have ever had to go to. They had my husband jumping through hoops when he very well could see to work. 3 weeks, I'm sure she couldn't do without her pay for 3 weeks! Y'all are holding people and their family's livelihood in your hands and y'all are understaffed and your patient load is ridiculous...that's not patient care at all. How can someone be the second person to sign in and 2 hours later not even be called to be asked what they were here for, but everyone else has been. I, for one, will be asking my husband's company to find someone else to care for their employess read more

It has almost been a week and I'm still a little conflicted about writing this review. They didn't fix what was wrong with me. They did a seemingly unnecessary X-Ray. But, they did refer me to someone who did (easily) fix the problem and got me in that same day. So, what should probably be 2 stars is going to be 3 stars, just for the referral. Long story short, I swallowed either a small bone or a grill brush bristle on a Sunday night. It got stuck in my tonsil and I couldn't get it out. Since Pelican State is close to my daughter's school, I dropped her off and went to get some relief from the pain I had been enduring from the night before. They open at 8:00am Monday. I arrived at about 8:20am. They called me in around 9:00am. Doctor did a quick look in my mouth with a light and said she couldn't see anything. In fact, they all kind of acted like I was probably imagining it. They did an X-Ray but again, supposedly didn't see anything other than a little hairline that probably wasn't related. She managed to get me in to an ENT specialist near East Jeff, though, as long as I could drive there in 40 mins. So, $150 poorer because of the X-Ray, I was on my way, with copies of the X-Ray in hand. Note: ENT didn't even look at the X-Ray. All he did was use 2 tongue depressors to look a bit further into my throat, found the thing, and got it out of my tonsil. He also did a scope to make sure it was all out. So, if this ever happens to you, skip the Urgent Care center all together, and try to find an ENT to fix you up. Cheaper and easier. No unnecessary X-Ray costs. read more

I've been here several times and have never had a bad experience. The nurses and doctors are all very nice and personable. Since it's urgent care, I try to stick to simple things like sinus infections. However, since I live close by, I once visited to rule out anything serious regarding chest pain. While the doctor was quick to let me know I was fine, he took a wild guess on my prognosis (which was wrong). I'm glad I went to ease my nerves, but could have saved the $50 copayment. On my most recent visit, the doctor was surprisingly knowledgeable and really took the time to listen and understand my concerns. The reason for the 4 stars instead of 5 is because of the check in experience on my last visit. The lady behind the counter requested my insurance, ID and that I fill out a form. I'd been there before, so didn't understand why I had to rewrite information that they already had. A man came in immediately after me and she just took his payment for the copay. He then was called back prior to me. I'm trying not to over-analyze the situation, but her actions were questionable and I'll leave it like that. read more

Unqualified staff, understaffed, who misdiagnosed me. The co pay is absurd compared to better establishments. They wrote the script incorrectly. The nurse claimed to be a doctor on the script wrote as well. read more

Absolutely terrible. Over 5 hours to complete a drug screen, hearing test and physical. Spent most of my time sitting watching nurses walk around. This is the most inefficient clinic I have ever been to. read more

I almost never write reviews, but since my experience at Pelican State Outpatient Center was so wonderful I decided to share. First off, they're open until 11pm, which is huge, because if it wasn't for them I would have been taking a trip to the ER and then a battle with the insurance company on whether or not it was a genuine emergency. The paperwork consisted of one page of basic information and then a signature page. Quick and simple, which is refreshing. As soon as I was done the nurse took me in the back for a BP reading, height, weight, and medical history and within 10 minutes Dr. Klibert was in to see me. He was awesome, reassured me that everything would be fine, discussed my medical history that landed me in his exam room, and created a plan. Now, 12 hours later I'm feeling much better and was able to get a goodnights sleep all thanks to the staff at Pelican State OP Center. I would definitely recommend coming here if you're looking for an urgent care center or a late night doctor. read more

My company requires random drug tests. I don't mind drug tests because they keep people safe, and we work in a dangerous environment. My name came up last week. I don't know if this was just a particularly bad day for the staff, but everyone from the front desk to the lab techs were uniformly rude and dismissive. No one, and I mean absolutely no one, asked me to do anything. They gave me orders. Everything was an imperative. "Sign in." "Fill this out." "Take a seat." In the test, it was "Wash your hands." "Empty your pockets." "Take this key." Never a please, never a thank you. I felt like I was being booked. I understand that they probably deal with drug court people, but that is frankly not my problem. If you're in work clothes and obviously fresh off a building site, they should at least consider treating you like a human being. I would never speak to employees the way they spoke to me. If you're an employer, you should be aware that this office will treat your people badly. I have two degrees, and one of them is a law degree. I wonder if they would have treated me any differently in my Monday go to court clothes. Probably not, but to be talked down to by people who test pee for a living because I'm wearing Cargills is a bit much. Also, the wait time is atrocious. One hour and fifteen minutes with some Alien franchise movie blasting from a TV that is positioned where no one in the lobby can comfortably view it. It was all just weird an unnecessary. Where do they get these people? I would not recommend this office for drug screening. Seeing the other reviews, I wouldn't recommend them for anything. The one star is because they had cold water in the waiting area. The water was the only thing that was nice to me. read more

I went in for a physical and had the worst experience from the front desk workers to the doctor everyone gave me the run around about my physical my doctor cleared me twice but for whatever reason they still wanted me to give them more info making it harder for me to get back to work as of today I'm still not cleared to go back to work and I have a family to take care of don't waste your time with these people they do not care read more

I'm giving this place a two ONLY because the front desk people were so kind, and really are concerned for the patients. I waited in the waiting room for 2 hours for a drug screen (for a job) Absolutely crazy!! How long does it take to actually get a drug screen done? I than got called into the back with a really mean nurse. Her attitude was so rude, and impolite. If you want to get treated like a criminal for a drug test than by ALL MEANS go to this place!! They will treat you like a dog!! Get some better people working there with some better attitudes. I didn't see a doctor so I'm not writing this review for any of the doctors, but the nurses seem to be pissed off over the smallest things. read more

I was in extreme pain due to an inflamed nerve in my foot and Dr. Andrew Herman would not give me any sort of pain medicine and told me to take Tylenol. I had already been taking Tylenol and was maxed out on the daily 4000 mg allowed per day by 5:30. I just wanted something to keep me comfortable for the day. He was very rude. I have been going to this facility and have never been treated like this when they were able to see the amount of pain I was in. I am very disappointed with the hiring of this doctor and his demeanor in general. read more

I came for a simple drug screen unfortunately it could not be completed at the facility, I wasted a complete hour waiting .When I mentioned my urgency of using the restroom, for my drug screen I was given no information on how long it would be. They would not even ask the nurses. I had zero assistance, consideration and wasted 100 percent of my time. Also I would like to say it wasn't the entire front desk staff but mainly the younger one who act like I was bothering her with my problem hence its a clinic where problems are supposed to be solved . read more

This is easily the most unprofessional occupational health center that I've ever dealt with. Been there multiple times and each visit/experience was worse than the last. The nursing staff is completely unprofessional and that's the nicest thing I can say about them. Visited recently for a return to work physical. Upon taking my quick screen drug test, the male nurse that was administering the test began to mumble something under his breath that I couldn't quite make out. I asked him if there were any problems and he would not answer me. He then proceeded to show my quick screen results to the other staff members around without even explaining to me what was going on. About this time I was starting to get some disgusting looks from the staff as if I had done something wrong. The male nurse proceeded to walk off into another room and I could hear him talking about me loudly to other people. Apparently he had trouble determining if one of the marks on my drug test was positive or negative. So not only did he have trouble determining what it was but he also paraded my test results around to everyone in the office. So he declared it to be a positive test for some drug I never even heard of much less done before. Suddenly it made sense why I was getting all the dirty looks from staff members as they all assumed I was a drug user due to the nurse parading my test around. At this point he finally came up to me and said that i had tested positive for a specific drug. Obviously distraught, I stated that wasn't possible since I don't use any drugs. He basically cut me off mid sentence and said that I had to leave immediately. So not only was i basically kicked out of the office, but i was also made to look like a drug addict. I've never been so embarrassed and upset in my life. 3 days later the lab results came back and it was a false positive and I had absolutely zero drugs in my system. I knew that would be the result the whole time as i don't do any drugs. But the way that staff member embarrassed me and put all my business out there to other staff was entirely uncalled for and unprofessional. They treated me as if i was a junky and basically kicked me out of the office only to have my lab results prove my innocence days later. The absolute worst occupational health center in the New Orleans metro area hands down. Avoid this place at all costs if you can. read more

I went to this urgent care last night for a sinus infection or flu. The receptionist, the nurse were great...got to the exam room and that's where it went to sh--. The doctor asked me what have I been taking. I told him the different over the counter meds i was taking. So what does he prescribe me...more over the counter meds to pick up on my way home. Even have me a shot of a "souped up ibuprofen." But on my release paperwork he has sinus infection, possible virus. So l paid a 35 dollar deductible not for a doctor, but like the commercial, a doctor monitor. Had to go to my usual urgent care in the city where they actually try to help.. read more

I was skeptical to go here with the bad reviews, but was in need and close by, so I decided to give it a shot. I was in and saw the doctor in 20 min. Front desk staff was very nice, the nurses were thorough, and the doctor was short and brief, but thats to be expected at an urgent care. I would visit this facility again since it's close to my work and home. read more

What a pitiful experience. The doctor that saw us was just lousy, and he barely said 2 words to us. He made it seem like we were wasting his time, and was in and out in a minute. That was it. The only reason why this review has 2 stars was for the nice nurse that was there. Just awful. read more

Dr. Steen, Robin and Joy were wonderful to work with. No long wait. I would highly recommend Pelican. Dr. Steen even called to follow up with me the next day and to see how I was doing. read more

This place is decently efficient with time. The doctor was very nice and helpful. The staff was a little cranky. For me, the hours and location can't be beat. I was in and out in an hour and a half with my Tamiflu prescription. read more

I went in for a injury to my face the nurse practitioner focused on my medications I was taken instead of the injury I was there for. it took well over an hour and half and they told me to come back the next day so they can check the injury to my eye since it was irritated and could not tell if anything was in the eye but did not give drops or flush the eye to ensure nothing was in it or help the irritation. Not only was it a waste of money but a waste of time. you don't even see a doctor you see a Nurse Practitioner. If you need medical help go somewhere else. read more

This is the worse facility ever. I can't understand why so many agencies utilize this place to screen people because the reviews are awful and surprisingly they are actually accurate. My experiences have been consistently bad. If my job wouldn't send me here, I most definitely wouldn't support this poor example of an urgent care facility. The staff is extremely rude to patients, the service standards are horrible, and the parking is pathetic. The only saving grace was the lady doctor who performed my physical, I can't remember her name. A kind welcome or hello, one would think, would be a standard that most businesses practice, but not this place. They simply look at you like you are an interruption to their online shopping/social media time. The facility was opened when I arrived, however, the door was locked. Me and this other gentleman was standing outside and the front desk lady unlocked the door, did not say good morning, hello, or anything, rather told the one gentlemen to come inside (who was a white man) and told me, a black male, that I'd have to wait until 8am. The time was 7:45am. Most facilities encourage you to arrive 15 minutes prior to your appointment, but not here. The white male looked at me and shook his head at the behavior of the white lady who opened the door. I simply walked back to my car and waited patiently. Again, I would not recommend this place to a person dying a block away! I pray that someone comes in and make positive changed soon because it's not fair to the general public and insurance companies to have to pay for such awful services. read more