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    Pelican's Snoballs

    5.0 (3 reviews)
    Closed 2:00 pm - 8:00 PM

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    La Mixoacana

    La Mixoacana

    3.5
    (8 reviews)
    9.3 mi

    definitely will be returning! sweet & kind staff, made everything fresh & pretty. the store is a…read moregood size, very bright & vibrant. menu's easy to read, so many things to choose from. prices are reasonable. topping were generous & everything tasted delicious!!

    My family & I are regular customers, and today we even brought my dad along to try this place out…read more Unfortunately, this visit was extremely disappointing due to the poor customer service and overall experience. We ordered four ice creams, one large esquite, and one small esquite. The small esquite had an overwhelming amount of mayo--so much that it was completely inedible. My daughter was really looking forward to it and ended up very disappointed when she couldn't eat it. I approached one of the employees to explain the issue and asked if they could assist us with a refund. She immediately said no and instead offered to add water or cheese to fix it. I agreed to let her try if she believed it would help. However, she then brought over another coworker who seemed unsure of how to handle the situation. They went back and forth, and eventually the employee who originally prepared the esquite told me there were no refunds and no real solution. What was most frustrating was their reasoning because my daughter had taken a bite, they refused to provide a refund. That policy makes little sense--how else is a customer supposed to realize there's an issue with the food unless they try it? It was clear the staff is not properly trained to handle customer concerns, especially when it comes to food quality. The lack of accountability and unwillingness to resolve the issue left a very negative impression. Sadly, because of this experience, we will not be returning.

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    Pelican's Snoballs - shavedice - Updated August 2026

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