Had an estimate completed for a front door with side lights and was told by Steven I will see an estimate later that day with a few options. He was there 10 minutes. Well several emails later....ghosted with no response. I can see why this company has such a low rating! read more

Bought a replacement picture window from a slick sales person that was not truthful about the company, my bad. First window was installed approximately 7 weeks after ordering it in June 2019. Time frame for arrival was 8:30- 10:00AM. Installer arrived before 7:AM, I was not up, nor ready. There was only one very unprofessional looking installer to do this work. Window was installed with a large Pella sticker on the outside of the window, and a scratch in the glass. Several plug pieces were missing, so it looked like I had holes all around my window.,The inside caulking was horrible, clumps of caulking all around my window, and no drop cloth was ever put down, so I had a huge mess to clean up after he left. I called the sales rep that had assured me if I had ANY problems I could call him and he would address them. He could not commit to a time, was too busy . . . so I called the corporate office and was sent to the after care department. They are also very busy, hmmm. After care folks were very nice, including the office people. A tech showed up about 3 weeks later to inspect the unsatisfactory window. He agreed it should be replaced, but since it was going to take another 6 weeks, he was kind enough to scrape off the large sticker on the front, that I had tried to remove, but was unsuccessful. 2nd window (glass only) had a very noticeable factory defect, after care installer said he would have to order a new one, but installed it as defect wasn't noticed before 1st window was removed. It's now Oct 10th, and my 3rd Pella glass replacement was installed. Yes, again, more defects, window frame is cracked and when a level is put up to the frame (original frame installed with 1st window) it was not even level. Tom, after care installer was very kind & compassionate. I was beside myself with disappointment, as this was not acceptable either, but I have now lost ALL confidence that Pella is capable of producing and installing a quality window for my home. I call the district project manager and asked what my options were. I was ready to have Pella remove this 3rd defective picture window, and I would find another company. Project manager wanted to make it right, so I agreed to one more try, but with a higher quality/model window. I was told the installation for my 4th Pella replacement window would be Dec 18th. I didn't feel that I should have to wait until mid December, so emailed the project manager back requesting this be done sooner, as I expected Pella to be pulling out all the stops to make this right. Remember, 1st window was installed July 11th! The best Pella could offer was Nov 27th. I had to accept. Replacement team was great. When window was being installed, I noticed things were being done a bit differently than when the 1st window was installed, like some foil piece being laid on the bottom sill, and caulking all around the inside before the new window was put in. When I asked why they were doing that, they told me it should have been done this way on the first install. So not only did I have a defective 1st window, but I had an incomplete/unprofessional install, and the two glass replacements after would not have corrected that. I was looking to have all the windows in my home replaced, but wanted to make sure I was satisfied with the company I would give the job to, so decided to have just my picture window replaced first. Boy, am I glad I did. I will do much more research before I hire any company to install the other 17 windows. read more

Our window was PARTIALLY installed a week ago. The installer left saying he did not have the correct saw. Have called Pella with them saying they would get back to us. Installer said he would be back in a day or two. Very disappointed. read more

Absolutely the worst! From our sales person selling us a door that didn't exist, then ghosting us. Then a new sales person coming in selling us a door that does exist, but that costs 3,000 more than the first quote. Then removing a door covered in lead paint without tents and using electrical saws despite us paying for lead abatement. Getting lead dust everywhere for our 17 month daughter to breathe in. Then not matching any of the trim in the house and installing the wrong door we ordered. But not giving us the door we ordered because " oh sorry you signed a contract". You know what else was in the contract. To not EXPOSE MY DAUGHTER TO LEAD PAINT! Terrible customer service. No accountability and complete lack of communication. I would be pissed if we went with the cheap option and this happening. Seeing how pella considers itself top of the line, and how much money we paid this is criminal. Go to Anderson! Pella is terrible. read more

Pella Windows in Scarborough Maine took an order from my mother, an elderly 87 year old widow who just wanted to enjoy new windows in her home. The Pella salesman mis-measured every one of the custom order windows. Pella will not accept responsibility for the mistake pointing that she signed the purchase. She's an 87 year old grandmother who trusted a well known brand to know what they were doing. They've only offered to pay the extra cost of framing, leaving all the extra refinishing costs to my mother. One window, which was 6 inches too wide, will require extensive reframing of a structural header leaving siguficant extra cost for my mother to refinish the cieling and walls. The Pella store Regional Sales Director said they would be "out of business if they always made [mistakes] right with the customer" and refused any further assistance. He said he was "done with her". Pella Corporation has dismissed any good will assistance in resolving their mistake. What a business model!? They just circle the wagons and dismiss any responsibility. Please avoid doing business with Pella stores. If you want Pella windows they are available for special order at Lowe's with very attractive financing. In Maine there are other high quality options like Mathews Brothers. read more