My son had a tongue laceration, and we brought him into the ER here on a Sunday night. They gave…read morehim excellent, compassionate care. We had a wonderful experience and highly recommend this facility.

I took my daughter here for a broken leg. They took an X-ray and said the leg was not broken; they…read moresaid she needed to put weight on the leg to heal. When I followed up a few days later in northern Virginia with another practice, they showed me the clear break on the same X-ray. Even I could see it. So what's with this practice, which can't even identify a broken leg? Go elsewhere if you can. There's another facility up 81 by 25 minutes.

Went in for a simple check in for tonsillitis after two trips to MedExpress didn't go too well…read more Cara and Melissa are absolutely amazing. I have horrible medical anxiety and I loved how the visit went. Wait time wasn't horrible either, it was my first time there, all in all probably an hour but I never go in any urgent care expecting to be seen immediately, personally. Got treated promptly and everything was great!

I took my husband to Valley Urgent Care at 9:30 am on Thursday for treatment of an infected…read moreingrown toenail. As we entered, my husband was told that there would be a 2 to 3 hour wait and that we could get my husband registered and then they would call us when it was his turn. Tim went inside at 1pm when we hadn't heard anything and he was told there were still 6 ahead of him. At 2pm I checked at the registration desk and was told that there were 3 people ahead of him.....at 2:30pm (having waited FIVE HOURS) he went into the facility and inquired as to how much longer it would be and the girl at the front desk responded with an attitude that they only had 2 providers and should be soon. Finally at 2:45pm he was escorted to a treatment room where he waited for 30+ minutes with no one checking on him or telling him anything. He went back to the front desk and asked if he had been forgotten and was all but yelled at that the provider would be in soon. At 3:30pm I entered and inquired at the front desk as to his status and was told that she would check, though the receptionist seemed very miffed that I was asking. I stood there waiting and the girl puttered around, clearly purposely wasting time....another patient entered and asked about the wait....you guessed it, she was told it was 2 to 3 hours....LIES! The girl glared at me and informed me that Tim was "with the provider" and she slammed the slider window closed. In a couple of minutes another lady, who identified herself as "Michelle and I am the owner of this practice" and said "is there a problem?". I explained that we had been told that the wait would be 2 to 3 hours and that we had waited SIX HOURS!....her response was "you can leave if you don't like it." While it is true we could have left, we went to this practice for TREATMENT....and six hours seemed excessive and the attitude and lack of professionalism by the front staff....and even more the owner....was ridiculous! MARY, the nurse practitioner who ultimately treated Tim was awesome....she was the ONLY bright spot in this deplorable facility. I would strongly advise you steer clear of Valley Urgent Care.....the lack of consideration COMMUNICATING if there were going to be delays shows a lack of respect for patients attempting to get care. Interesting that they have this sign posted....perhaps their leadership is the problem!