Fair price but went with a different contractor who gave me a better deal and wasn't hires by a…read moresecond company

I reached out for service but never received any follow-up, call, or estimate. Because they didn't…read morerespond, no interaction happened and I hired someone else." I contacted them but never got a follow-up or call, so no interaction ever happened."

They are VERY unreliable! They call us over and over again to schedule our routine maintenance and…read morethen when we do schedule it they cancel and have to reschedule...then we reschedule and they give us a 5 hour window when they will show up and then call and say they are going to be late...now we've wasted 2 whole Saturdays sitting around the house waiting for them to show up. This happens every time, not just once . This is terrible customer service. Choose a different company for your work if you can, don't make the same mistake we did.

We have used for the maintenance of our systems, last year Zach came and did a great job friendly…read moreand knowledgeable he told us we would be needing to replace AC, because of new freon standards, system is 13 years old. no pressure just information. A very nice young man and knowledgeable... We will ask for him to come again.

Premier Comfort has been nothing short of awesome! Stephen (owner) came out for us on a Saturday…read morebecause it was the only time that really fit our schedules to take a look at our AC - in FEBRUARY! Here's the scoop... we'd had another HVAC provider out to the house a few times to troubleshoot our AC during hot months (when we actually USE the AC lol). First time they topped off the Freon, and put some dye in the system to determine if we had a leak. Second time they came out the Freon was low again so we definitely have a leak - but couldn't find the dye to identify the leak. Topped off the Freon and went about their way, with a warning that we may need a new system. Third time they came out, same story... so I requested a quote for a new system. Y'all, it's pushing FOUR MONTHS later, and I can't shake a finalized quote out of that company despite at least a half dozen texts and a couple phone calls to touch base. Fed up, I called Premier Comfort and oh baby am I glad I did! Again, they came out for us on a Saturday and I was just expecting Stephen to take a look around to gather what I needed to put together a quote for a new system... thats what I asked for after all. What I got was above and beyond. In the course of chit chat, I told Stephen about our previous issues and he asked if he could take a "quick look" to figure out what the problem was. He checked everything the other guys checked. Then he checked about a dozen other things the other guys DIDNT check. Then, this bulldog of a craftsman asked if we could go check it the outside unit to see if he could find the problem... in FEBRUARY when it's SINGLE DIGITS outside... to try and find a problem with the AC! Dude is knocking snow off the AC trying to troubleshoot it! LOL! About three minutes in I told him this could wait for a warmer day (I couldn't feel my nose), but Stephen just smiled and said he was okay. At five minutes in (I couldn't feel my FACE lol) and more reassurances (read: begging) that this could wait, Stephen relented and we went inside to gather the info he'd need for the quote. The fee he charged for the house call was WAY more than fair, to the point where for the service he just provided, I actually felt guilty about it. I even offered to pay the man more money, but he wouldn't accept it. And that quote I requested? The one I couldn't get from the other provider for four months and counting? Stephen had it in my hands in TWO DAYS FLAT! Communication has been outstanding... we're currently putting the finishing touches on the quote and shooting for an early spring install. This is of course a major purchase, and I had tons of questions - Stephen has answered them all in a timely manner and has never lost patience with me. The prices of the new system was right in line with what I was expecting, so that was great too. People, Premier Comfort has absolutely been the gold standard in every possible way and I can't say enough great things about them. But don't take my word for it - reviews here on Yelp are light (I think I'm the first), but I CHALLENGE you to look up reviews on them on the platform of your choice (Google, etc) and find a single complaint anywhere. In the Internet age when everyone is quick to jump on review sites and gripe even over the most ridiculous little things? All you're going to find is five star reviews and people gushing just like me about how great Premier is. That's saying quite a lot, and not only do they meet those expectations - in my experience they EXCEEDED them. Hire with full confidence and watch the magic happen. You'll be damn glad you did.

From the owner: Offer Residential and Commercial, service, maintenance and installation for their heating and…read morecooling systems, along with the following specialties: - Mini Split Installation - Maintenance Plans Available - Kitchen Hood Ventilation Installation - Indoor Air Quality Solutions