Phil, I hope you see this. I used to bring my dogs to Pawville 3 years ago. We moved back…read morerecently so of course I took our doodle back for day care. The majority of the time he was left to lay around while the staff were on their phones. They charged me for a birthday party he never received and a full day of day care that he didn't do. I haven't paid them and won't. If you haven't seen the pool Phil, you might want to drop by. I know you and your wife did a major fix up, but it's gone way downhill and you lost the best employee ever Jackie. If I were you, I would swing by unannounced several times. But, sorry to say, you won't see Rocket Dawg there. There is one staff that's a keeper. I believe his name is Zack. Hope you can clean it up so Rocket can come back to see Zack.

I don't normally write reviews, but I feel this experience needs to be shared. I recently started…read morebringing my 7 month old puppy to daycare. Like most puppies, he's full of energy and excited to play. He was scheduled for a half day with a bath before pickup, but due to a change in my schedule, I called around noon to request that he stay for a full day. The staff member I spoke with asked if I wanted him to go back outside with the other dogs or be placed in a separate room to avoid getting dirty again. I clearly stated that I wanted him to return to daycare for more playtime, and that I didn't mind if he got dirty. However, when my boyfriend picked him up, we learned that he had instead been left alone in a room for nearly six hours without going outside or having access go to the bathroom. This is extremely concerning. Not only was my request disregarded, but my puppy was also neglected during his time there. Like many dog owners, my puppy is a beloved part of my family, and I trusted this facility to provide safe care. Unfortunately, that trust was broken. I hope this feedback encourages the staff to take better accountability moving forward, so that no other pet has to experience the same.

Just found my new vet! What a great spot and they really love animals…read moreAs a transplant, I wasn't sure where I was going to take my dogs, but not only was this place convenient. They were very reasonable as well.

Everything , they were very friendly, helpful. They did a great job on my car with a very…read morecompetitive price.

Brought pee pads for my little dogs because they can't go from 6 or 7 pm til 7 or 8 am without…read morerelieving themselves. The pads were used 1 night out of 5. So my dogs peed their beds. The beds were removed to wash but never returned. They had to sleep on the concrete floor for most of their stay. They did put a comforter in there for 1 night. But it was peed on because pee pads that I supplied were not put down. So after that was removed, they had nothing. The camera is grainy at best especially at night. And my dogs stayed by the glass doors so I couldn't see them most of the time as the camera didn't show that area. So it was useless to pay for that when 90% of the time, you can't see them. It made me sick to look at the camera and not see any beds! My dogs will not be coming back! What's not in the photo? My dogs or beds!

My pooch is a rescue who is often frightened of people he doesnt know and had to have part of his…read morefoot amputated due to cancer, so it is difficult to get him to agree to toe nail filing. Before we found Surf City Pawville, he would struggle with groomers, and often times it could take up to an hour to get the job done. The staff at Surf City Pawville definitely have the right touch because from day one, my boy has not had an issue and is in and out inside of a few minutes. I haven't had a need for boarding or day care, but if I do, I'm certain my guy will feel loved and enjoy the experience. He loves his friends here and always seems so happy to visit.

"NOT CHEAP" My dog had an ear infection they tested on and sent me home with some pills and a…read moretopical $300.00 + told me they wanted to see my dog in 10 days for a follow-up. When I got done with the 10 minutes of the follow-up they socked me for another $45.00 ? The best part is when they said they would put my $25.00 deposit that they made me pay just in order to make the original appointment towards the $45.00 followup fee. Where ever I've been before follow-up's weren't an extra charge ,even when they had to remove stitches and asking for a deposit in order to make an appointment is a bit much? "Another group of veterinarians that decided to get all they can".

Doctor Wicks and her staff are the absolute best. She has given our fur-family the absolutely best…read moreveterinary care for years and we highly recommend her. She also takes good care of pet owners which is a real Blessing to us. Many thanks and we will definitely be seeing you again!

I am so impressed with Diane, she really know how to train dog owners…read more That's right the dog only learns when the owner knows how to work with the dog. I am so looking forward to next level training!!

I've been working with Diane and my mini-dachshund for years. She's a top-notch trainer that sets…read morehigh standards for her clients, both human and canine. Diane loves dogs and it shows. When people spoil their animals by failing to teach them how to behave around other dogs and people, she calls them on the issues. She works with rescues, people of all skill levels and helps them to understand how to work with their dog. In fact, when we started with her, she was quick to intervene because we were too harshly correcting our puppy. (Dachshunds can be amazingly stubborn.) Her training means that I have an amazingly well-behaved dog that I can take out in public and know that he will behave with children, elderly, and other dogs. I have recommended her to anyone I know with a dog.

Dr Burnet is a very knowledgeable Veterinarian, very thorough…read more But, her prices over the last 5 years have made it impossible for folks like us to afford care for our pets.

Dr Burnett is one of the best veterinarians i have encountered in my 65 years of breeding and…read moreshowing dogs.

I had a great experience here with my dog and will bring my other pets here too. The front desk…read morewere very nice along with the Veterinarian. I found the price reasonable for my dogs teeth cleaning. I heard there are other great places but I want to support the local business here and so far I am very happy with the people and the location.

If I could give 0 stars I would. I have been coming here since my dog was a puppy and for all the…read moretimes before today it has been convenient and easy. I had gone back in July for a refill on my dogs flea medication and was told by one of the techs that even though i was only paying for three they were just going to give me a six pack. I was not aware that not everyone on the team was aware of this. They handed me the prescription l paid and left thinking nothing of it. Today, as I went to give my dog his medication I noticed the prescription sticker had the right weight but the box was a range up so I went in to get it exchanged. Immediately upon arrival I was met with disrespectful demeanor from the staff. They were in the back accusing me of falsifying the sticker saying that it was placed onto a separate box. Also saying that they "make mistakes" and would admit to them but never would mess up this bad. (they simply did not want to admit to it because apparently not everyone in the office was aware that they had given me freebies) They continued repeatedly talking badly and accusing me in the back very loudly and clear and eventually they came back to give me a three pack of the right weight (perfectly fine as that is what I paid for!) and continued to say that they were confused and that something was off so I simply stated that this was the box i received when i came in last month and i simply just needed the right weight for me dog. Will not be returning here, there are much more professional vets that I will make the longer drive for.

Been taking our dog here for 7 years. They have always been great. Our dog loves going and their…read moregrooming services are well done. Highly recommend.

WARNING TO ALL PET PARENTS: Please be extremely cautious with this facility. I dropped my two dogs…read moreoff for a few hours so they could socialize and play. However, while checking the live webcam, I couldn't find them anywhere. I watched the room count drop from four dogs, down to two, and then to zero. When I called to ask where they were, the staff told me my dogs had been moved to an unmonitored room with a Yorkie. This made no sense for two reasons: my dogs might not do well around smaller breeds, and two rooms with active cameras were sitting completely empty. Why move them out of view? Upon pickup, both of my dogs were panting heavily and looked visibly distressed. When I questioned the staff, they gave vague, evasive answers. As soon as we got to the car, my dogs frantically drank two full bottles of water--I have never seen them so dehydrated. After doing some research, I discovered that a dog tragically died at this facility last year from heat exhaustion and dehydration, which resulted in charges against the business. I am never going back, and I urge others to stay away.