The BEST, most personable staff. The kennel attendants treat the dogs in boarding AND day care…read morelike their own! ALL dogs get equal amount of playtime with groups, or alone, depending on owners desires and specifications. It's a small mom and pop operation, which, in my opinion, is the reason why the place runs so smoothly, and the dogs look forward to going there.

From the owner: We treat our pups like they're our own or better. Rebecca, "manager", has been working here for…read moreover 14 years. Everything is super clean and friendly. Come in and take a tour of our facilities and receive a free nail trim.

Anytime dog training and boarding is absolutely the best . I wouldn't trust my dogs to anyone else…read more To me my dogs are my kids and he completely gets that .

Mike does an amazing job when it comes to grooming my pitbull. She comes back happy and when she…read moresees him she runs right to him as well. Doesn't get much better than that! Mike is excellent!

We took our dogs there for a trial as we will be boarding them for a week this summer. The staff…read morewas wonderful. The dogs had a great time. They were tired out when I got them home. I feel very comfortable taking them there for boarding while we are away!!!

My wife and I have taken our two 12-year-old dogs to American Pet Resort since we moved to New Bern…read more2 years ago for both boarding and daycare services. Though expensive, we have had nothing but good experiences keeping our dogs with them until most recently. One of our dogs, a very social and well behaved West Highland terrier, was banned from spending any time with other dogs on the 2nd day of a 7-day stay after bitting another dog. He spent 6 out of the 7 days of our trip either in the kennel or, for some reason, the hallway outside the kennel while our other dog was in the kennel--a very strange decision given that he's great with our other dog. Why not have them in the same space? Though my Westie has never shown signs of violence or aggressiveness before, I realize the need for them to be careful and protect the other dogs, but no one at American Pet Resort contacted us to tell us what had occurred. We learned after looking at the online cameras. There we saw our Westie confined to his kennel while all the other dogs, including our second dog, were playing outside. Why didn't someone from the kennel call us to let us know? That kind of proactive communication is something I expect. I was none too pleased to find out what happened only after having to make a call to find out why our Westie was left alone in his kennel during outside time. While away, I made a call suggesting the staff place my Westie and my second dog in a separate outdoor space with one another. The staff member I spoke to said they would do so, but they only did so once. Our Westie spent the next 5 days out of our 7 day trip in either in his kennel or the hallway (?) just outside of the kennel, and has been banned from outdoor play with other dogs during future visits. We will make sure that there will be no future visits.

We discovered this business by accident and we are so happy we did. The owners and all the…read moreemployees we met are amazing. They offer boarding, training, and grooming. Such an incredible facility with an amazing staff. We won't use any other kennel again. They explain everything and provide a tour of the facility. They have an incredible training reputation as evidenced with all the awards on the walls in the office. The website provides a historical overview of the training they've done. Highly recommend this place to take care of your dogs. They took great care of ours.

About six months ago my wife and I adopted a beautiful Labradoodle. His name is Teddy and at the…read moretime we picked him up he was 4.5 years old. He came with some bad habits especially while on the leash. Our Veterinarian recommended Bill Mattis at River Ridge Kennels. After we talked to Bill on the phone we enrolled Teddy in the six week obedience training course. And what a blessing! We found their prices very reasonable and the training was excellent. There were six dogs in our class and each dog had their own set of issues and personalities. The love, respect and compassion Bill showed our pets was nothing short of amazing. Well, Teddy passed with flying colors and my wife and I did as well. Bill and staff come with many years of experience and I can't give enough praise to Bill as he is the consummate professional when it comes to training dogs AND their owners. We highly recommend River Ridge Kennels and Bill Mattis.

Super nice workers they love dogs! Our pup enjoyed his stay and came back clean from bath.read more

Scott and his team are excellent. Not only do they take great care of their clients, they do A TON…read moreof extra work to better our community by helping shelter dogs and rescues in need

My dog stayed here during the Memorial Day weekend. Everything was fine until I brought her home…read more She was infested with fleas. 2 flea baths later and I am still trying to recover. I have had to fog my house, powder my carpets and throw out her dog beds. Brought this up to the pet Ranch, ZERO response. I am still in the flea fight with no end in sight. Would absolutely not recommend this boarding facility, unless you want an over 2 week war with fleas! Wish I never took her there. Zero stars

On the spur of the moment, they showed me great compassion and mercy when they took my dog in for…read moreboarding even though he had recently had surgery, so that I could prepare for my husband's funeral later in the week. They went above and beyond to accommodate me and my Kingston. And they updated me with pictures and comments every single day as to his comfort and well-being. Sadly , Kingston passed away just a month after that, and when I called them and notified them that I would have to cancel this Thanksgiving boarding appointment, they were most empathetic and loving. And then today I got a package with the rainbow bridge story as well as a beautiful card with everyone who attended to Kingston, just that one week , with memories and signatures. What a top-notch family and a fabulous business. I highly recommend them to everyone.

I took my friend's dog here for a grooming appointment at 9:30, pick up window was set for…read more4:30-4:45. She has taken the dog to Animal House several times in the past. When dropping him off I told the person at the counter not to shave him totally and the girl looked at my friends account on the computer and told me that she understood because there were notes saying how to clip him. My friend came at 4:30 to pick up her dog and was told they hadn't started working on him yet! She waited 30 minutes until they were done. When they brought him out to go home it was a real chop job, the ridges from the clipper were visible from the side it was obvious that certain areas were shaved unevenly. The hair on the head and around the ears was chopped with no attention to detail. She was shocked and spoke to the owner about how awful the job was and asked for a partial refund, at least for the tip given. The owner said she would get back to her and never did. I have clipped and shaved my own dogs at home and know I could've done a better job!

Good my dog loves it there. She was boarded 2 years ago while we.moved. she has done daycare 2…read moretimes a week for over a year She loves the bus and the driver. The bad I recently boarded her for a week and 2 days after she got home she went for her regular checkup and rabies shot. I was called and told she had hookworm She's now on medication Since they are highly contagious called to let Animal house know and they said sorry to hear that No no one else has reported hookworm. .My dog's only contact with other dogs is there. Plus I believe others should have been notified to.test their dogs.I do know from watching their camera that their kennels are washed down but in open social areas anything can happen.

The staff is incredibly friendly and welcoming - both to me and my pups. We were first time…read morecustomers and I was impressed by the time they took with me to listen to me and what I wanted for my dogs. Upon pickup I was very pleased with the grooming of my dogs - they looked amazing!

Amazing place to get your pet groomed! The people there are super nice and they do a fantastic job…read more My dog is very difficult to groom and they worked with him but also aren't afraid to let me know if they needed to stop or adjust the groom so he doesn't get pushed too hard. He had an awful experience with a groomer in the past so he tends to be an anxious guy. His last groom was extra special to me because he let them complete it and looked amazing! He also was the calmest I've seen him ever leave a groomer before. They also groomed my long haired cat! It was my first time trying it and she looks so nice! Her fur is extra soft too and I also loved that they work with cats but much like anxious dogs, told me they wouldn't push a cat's groom if they were too stressed about it. She also was absolutely fine coming home too. Just all around a wonderful place that I'm lucky to have near me! Couldn't recommend them enough and I totally understand why you have to book well in advance to get an appointment. They're a really special find!