I was there late Friday evening with my pet rabbit and he had a 50/50 survival chance. He pulled through with their care (thx Dr. Terosky for the overnight care!). Thank you Dr. Carroll too and the intake gentleman. I am so grateful to them for helping my honeybunny return to health!! They are far from me but the only after hours Vet help for exotic pets from the Carolinas to NY city!! Everyone is very nice and the Keurig coffee helped Friday night. I got back home at 2am while my pet stayed there. I highly recommend them. Note though that payment in full is required at the time you are there. But: I love the honesty and fees were better than what was estimated. Good folks. read more

I can't say enough about the staff here! They saved my baby and were patient and kind with an exhausted mother, terrified human children and a severely injured puppy. All of my questions and concerns were addressed thoroughly and immediately. With each visit, I never left wondering what's next. I pray that I never have to encounter the staff under the same circumstances ever again, but we couldn't have made out any better, if we went anywhere else. Thank you Dr. Parquette and the many technicians (too many to name) that helped us through this rough time! read more

I was a fan for many years, recommending friends, family and neighbors. Not anymore. Over the past 14 months I was billed 3 times for the same case of diabetic cat food. Also, emails regarding the diabetic cat's condition were ignored and I was given an unsigned insulin prescription. Those snafus were correctable. However, I had another dying cat that they had been treating. A client of 13+ years. We had an appointment for Oct 4th as a last attempt for the cat that had stopped eating (even with a stimulant) and could not sleep due to constant agitation/pain. On Sunday Oct 3rd they texted me that they were cancelling cat's appointment because the Vet that was scheduled had a personal emergency. I immediately called and said give us a different Vet for the appointment. Gal on duty said no way and the best they could do is have me bring the cat in on the 6th and do a drop off and they'd see if they could work him in. Unacceptable because the cat was dying. Gal then said that she could have one of the on-duty Vets assess the cat if I brought him in RIGHT AWAY. I rushed the cat to Pender and they said it will be 3-4 hours wait. I was confused and upset and complained that they shouldn't have told me to come RIGHT AWAY if it would be 3-4 hours. This was a dying cat. I loudly voiced my displeasure and lost composure with the situation. They set the expectation wrong. I had no alternative but to stay. They assured me that if this really was an "end of life situation" they would make my cat a priority. After 3.5 hours of my cat being left in a cage, alone, traumatized, soiling himself, in pain, and me separated from him sitting in the waiting lobby, we were finally allowed to be reunited. They determined the obvious, this was an "end of life situation" and put the poor cat out of it's misery. The Pender of the past would not have cancelled my original appointment and would have gotten another Vet to cover it. The old Pender would not have misled me about timing and if there was a wait, they would have put me in a room with the cat, or would have allowed us to stay in the car together during the wait time. The current Pender seems to lack consideration and management. I have waited over two months to post this to calm down from the experience, and frankly I'm not posting all of my issues here. I'm guessing I'll get the standard "bot" response. However, I find Yelp helpful and want people to be prepared for what they might encounter. read more

We needed last minute travel health certificates. Pender to the rescue! My wife talked to Lisa and she said that it wouldn't be a problem. Brought our cats to the clinic, Lisa greeted us and we were seen by the doctor very quickly while Lisa prepared the documents. In less than an hour the documents were ready and we were charged a reduced fee because it didn't take as long as Lisa thought it would take for the paperwork. Very positive experience and highly recommended! read more

We saw Dr. Pat Denney at the regular clinic. My 5 year old cat has been limping for 3 days and yelped at me this morning when I picked him up to check him out. He thinks it is a soft tissue issue - sort of a wait and see sort of thing. This is what we expected. The clinic was clean and the staff was friendly. The building is LARGE, they have a lot more going on than I expected. An emergency vet in the back, exotic animal vet, and the regular vet - I think they are all owned or run by the same group. read more

We had used the Pender emergency car for our parrot a year ago and were very impressed with them then. This last week our parrot became critically ill and we rushed him to the vet. Dr Gattanuo and her staff tried their very best, but sadly our Bailey passed away. She and the staff were very professional and very compassionate during this very tough time for us. We have no other pets, but if we ever get another in the future, Pender would be our vet. read more

So my baby got more stitches but this time it was done by Dr. Brown and she is an angel. Not only did she call to check up on my little nugget and to make sure he was healing properly and eating normally but she was kind enough to refund me for the first stitches. Highly recommend her and we are switching our vet to Pender just for her. Thank you Dr. Brown for your hard work and true passion for animals. read more

Nothing but Kudos for the staff at Pender. I showed up early in the morning for some emergency care for my cat and they took her right in and fixed her up and had her ready to go later in the day. Veterinary care ain't cheap but the prices here are fair and the line of credit they were able to extend to me was a life saver, quite literally! Thanks for everything, Pender! read more

For most of his relatively long and mostly healthy life, my dog Archie relied on the professional service at Pender. I want to thank all doctors and staff who have taken good care of my dog. About 8 years ago he developed stones in his bladder and received a surgery at Vender. He never became ill after that as the root cause was removed. I am very grateful that the surgery gave him a second chance. He continued to receive annual check-ups at Pender until recently he was diagnosed with a kidney failure and passed very quickly within 10 days. Dr. Rutar made it possible for my 13.5 year old dog to live the final 10 days of his life very peacefully. She encouraged us to reach her by phone to provide us with instructions for situations. I think the strength of Pender is its facility where they can do their testing in house. Doctors and staff are dedicated and professional. They are open 24 hours. For surgeries and overnight hospitalization, they can give you an estimate in advance. read more

I have been going to Pender Veterinary for over 20 years. I want to say a huge thank you to Dr. Andrew Voell. Throughout the years, he has provided excellent care for our dogs throughout their lifetime. He goes above and beyond in his follow up care, as well. It has been more difficult during Covid times with coordination of appointments with the office, but hopefully the in person visits can resume when it is safe. read more

I used to love and highly recommend Pender. Since the pandemic the service has plummeted. The veterinarians are wonderful. Every sick animal having to be seen as an emergency is rediculous. I recently took my dog in for vomiting. I sat in my car for 5 hours before anyone called me. This is poor customer service. I'm seriously considering finding a new vet read more

Love this place!!!! My partner and I have an eight month old wheaten terrier. When we were looking for a puppy kindergarden our vet suggested Michelle Jackson at Pender Vet Center. This January we will be taking our third obedience class with her. We love her teaching style and ability to manage a room full of puppies/dogs and humans! She's calm and concise and naturally an awesome teacher and leader! The cost is very affordable and well worth the investment in your dog! We have had her come to our home for a private lesson as well to go over separation anxiety and excitement with house guest issues our pup was having. Our guy is a bit hyper and without these classes would be rather unmanageable! She teaches us the skills we need to lead our dogs toward good behavior and obedience! Thanks Michelle! read more

I lost my bearded dragon very suddenly last night. This is the hardest thing I've ever done, he was my best boy. The vets and techs were so helpful and kind and patient, and they took him in right away on a moments notice. Waiting on my boys ashes to come home now. Would recommend this vet to anyone. I'm glad I got to be with him at least. read more

Our dog was diagnosed with canine lymphoma.  We have had great care from the staff at Pender Vet.  Jamie Ryan has been very caring and compassionate during our appointments.   We couldn't thank you guys enough for your support during this time. read more

Our boxer mix had an unusual breathing issue last night. Enough that we felt concerned enough to see a vet. Everyone at Pender was really kind and helpful. Dr Carson talked to us and tried to figure out what the issue was. He really made us feel better. Our pup got some meds and fluids and is doing great today. read more

Not happy with my recent service. Sunday PM went in for an emergency visit around 11:30pm. Had the appointment and was sent home with some topical spray as it appears I am dealing with a hot spot. My dog slept through the night and at 7am I noticed that he had three more hot spots. Clearly an antibiotic maybe needed. I called this morning (about 8 hours after I had already left) and was told I need to schedule an appointment and there would be another visit fee... excuse me? I left less than 8 hours ago. My dog is steadily getting worse. And you are going to charge me another exam fee? Not happy. Felt like my dog was less of a concern and the money was the larger focus. Pissed to say the least. I paid $125.00 less night just to walk in the building. I have no issue paying for any further testing etc but another $65 for an exam fee is ridiculous. It's been less than 24 hours. I had her mixed reviews regarding this facility and their concern with money. Yes, I understand this is a business. But to have this be the top concern was not cool. My dog is scheduled to meet with his regular vet today. read more

I adopted a dog through the Fairfax Shelter in 2017: Pender rendered services to my dog durning the adoption process. I decided to continue to use them because of their active support of shelter animals. They are not as close as other vets, but I am very happy and satisfied with the professional services and care they have provided. It is good to know that I have found a great place to take my dog, whether it is an emergency or just for routine care. Bill W read more

Highly recommended. Curteous, helpful support staff. Vets are first-rate. Seem to care about your pets. Never rushed in their exam. And, unlike a previous poster who felt there was a lot of turnover in the vet staff, we have had the same vet for our cats for 8 years. And I do notice other familiar names of vets on the call board over that same period. So not sure about the turnover comment. Perhaps just bad luck? One thing that shouldn't come as a surprise. Expensive. But then, isn't all pet care in major metropolitatn areas now? read more

Over 9 years we've taken both a dog and a cat to the vets and have no complaints. Prices are relatively high but not extravagant. When we put our cat to sleep they were so good. Allowed me to pay in advance and have a nice long private goodbye. They later sent me a note with condolences and a nice letter about what they do with remains. I'm staying! read more

From the first phone call here trying to find a vet practice that offered endoscopy services, I was impressed with Pender's generosity in helping me find the right practice. They actually took the time to listen to my situation and suggest that I have a vet with board certification in endoscopy look at my dog. They referred me to a few different practices that offered that service. This impressed me because the last vet I had seen failed to tell me that they did not have one and just continued to keep my dog for observation. I have brought both of my dogs to Pender for urgent care and routine care and have been really happy with the service, staff and cleanliness of the facility. Dr. Finlayson is great!! A very smart veterinarian with great people skills too! I appreciate that Pender is in the area and also keeps such early appointment times! read more

Amazing staff, facility, and care! A special thanks to Dr. Thorndike, Dr Parquette, Dr Rychlicki, and Dr Adams for helping Mako get better...So happy to have him home! read more

Pender Veterinary Centre - Fairfax - Mako says thank you! - Veterinarians Near Me - Fairfax, Virginia

Amazing! The entire staff was very friendly and helpful. We saw Dr. Voell for our puppy's first visit and he was very knowledgeable. He gave us great advice, walked us through everything, and was sure to give us price quotes on EVERYTHING. Read some of the "bad reviews" and I can say that my visit was the complete opposite. I love this place, I'm glad I brought my puppy here. read more

The Pender Customer Service process is absolutely horrible. When dealing with them, if it's not a medical emergency they just put you in a phone line that seems endless. Recently all we need was pre-op forms, something normally that would take about 2 minutes, but I'm still on hold. First time we requested this service we were on hold for 45 minutes with nobody ever responding to us. It's obvious that this portion of their business is just ignored. I'm going to shift to another vet ASAP. read more

Pender has exceptional vet care. We brought our dog in for an emergency visit for a suspected spine injury. In a stressful situation, doctor Lentz and doctor Fujimoto were incredibly compassionate, patient, and knowledgeable (and I was in tears for most of the time, no judgment zone!) They encouraged us not to make any rash decisions and gave us hope by suggesting to leave our dog with pender to stay a few nights and see if she made progress to give her a chance. We left our dog at Pender, not sure what to expect but knowing she'd be in very good hands with loving staff. Over the next few days, our dog's care team, Dr. Padte and nurse Katherine (and Brenda!) sent us frequent updates on our dog's status, and took her from near paralysis to almost full mobility and restored overall health. Dr. Padte is very thorough, caring, and communicative and never made us feel rushed on the phone as he gave health updates. We felt less alone having a doctor like Dr. Padte give us clear instructions for the future and how to handle different situations. Katherine is also amazing and really bonded with our sweet girl which meant a lot to us. Pender is the place to take your dogs, we are even switching our general care to Pender because we have never received such first class care anywhere else! Reasonable prices, outstanding and caring staff, and real results. Thank you, Pender!!! We can't wait to bring our fur baby home (hopefully) tomorrow! read more

I was a client at Pender for years, but in February of this year I brought my dog in to remove a lymph node in his abdomen. This was major surgery and they kept him overnight and told me to pick him up the next day. They told me he was not eating and he would eat at home. I was shocked when I brought him home he had an incision that was at least 6" long, and had about 20 staples and he would not eat and had trouble breathing. I called them 3 times and they changed his meds and told me to call back tomorrow. Well tomorrow never came, I watched him take his last breath on my couch. It took three days before the vet called me, to give me the biopsy results. I asked them why they did not keep him longer and he said he was eating and they sent him home (not true) and said "well I changed his meds". I will never use them again nor recommend them. Their quality of service is non-existent. read more

8/25/2020 A few weeks ago, I brought my bearded dragon, Blaze, in to Pender in the middle of the night because he got very ill. I live near Annapolis MD and I was disgusted by my local ER vet that couldn't do anything for Blaze since they didn't have an exotic vet on hand. I don't know how you can call yourself a veterinarian if you aren't able to help ANY animal, but that's for another review....So my 11 year old twins and I arrived at Pender in the middle of the night after an hour drive. Unfortunately, my Blaze had gone from bad to worse, and there was nothing they could do to save him. We said our heartbroken goodbyes and had him euthanized. The staff and veterinarian at Pender were very helpful and sympathetic to our needs. After driving to and calling several seemingly emergency veterinarians within an hours drive of my house, it was nice to find someone that didn't turn us away and tried to help our beloved pet. Pender was the only one to try and help us. read more

They are all about money I took my dog 3-5 times complaining about his ears and paws how red and inflamed they were. Told me to give him Zyrtec 3 pills and half a day. 1. The dose was too small it didn't help my dog at all. 2 they didn't tell me about other allergy medicine they didn't care that my poor dog suffering for a year. When I took my dog to another vet they told me the dose they had for my dog was way too low for his size him being 104 lbs they gave options of allergy medicine they cleaned his ears way better than pender ever has they got to The issue and actually did something for my dog. Pender just cares about their money or their vets don't know what they are doing. I took my dog so many times and did absolutely nothing. The only thing I get from them is their preventatives but never for their vets they don't care about their animals. They guilt trip you to going back and they never give you a solution I spent so much money with pender and they did nothing for my dog. read more

This review is for EXOTICS ONLY. We have not experienced the regular vet as we take our dogs elsewhere. We have been taking our rabbits here for a few years. They are not cheap, but they give the best care we have ever experienced. A few years ago our bun was going into GI stasis, he was 7 years old and never been to a vet, he's always been very healthy up until then. We took him to another exotic specialist only to find out that they were going to keep him overnight without supervision. We made that vet return to the office (and made us pay $400 for nothing), so we can pick him up and take him somewhere else. Our next option was Pender Exotics. They had someone monitor him 24 hours. He was so sick and come to find out he has a liver problem which in turn caused him to go into GI stasis. My poor boy was in the ICU for a few days and they monitored him very closely. He was kept on a heating pad because his temperature dropped drastically and they just gave him the best care. He did pull through and we were happy to take him home several days later and had to be on liver meds. Unfortunately, our poor little guy would end up getting lymphoma a year later and we had to put him down. But we kept going to Pender, and the vets there are the greatest. We did get another bun that bonded with Bean before he got cancer. We adopted her from Fairfax Animal Shelter and they work with Pender to offer free spay/neuter for adopted animals. We took Millie here a few times in addition to getting spayed. She is a mini lop and her fur is longer so she had GI blockage a few times and we would take her in for emergency, even after hours and they have been wonderful in diagnosing, treatment, and giving us all the info we need. Since then we have been able to keep her GI issue under control and learned to recognize when she needed feeding and meds to clear the blockage. We have another bun we are about to bring in for an exam and spay. I can't tell you how happy we are with Pender Exotics. We will continue coming here as long as we have buns even tho we moved further away to Ashburn. read more

My pet went to the regular vet and required medication that was specialized and they did not have on hand (a liquid anti-inflamatory). I called Pender Veterinary which advertises a 24 hour pet pharmacy on their website. They told me that a prescription from my vet would not be honored and they would have to give the pet an exam before I could fill the medication. The poor cat has been through an emergency vet exam, a vet exam, x-rays and an ultrasound, now they want additional money from me because they don't trust other vets diagnosis. Just money hungry, preying on frantic pet mom and dads. read more

We have had such a bad experience with Pender recently. We waited over 4 weeks for a diagnoses for our sick dog. During this period of time I left two direct voicemails and 3 messages with staff members asking the dr to call us and never got a call back from anyone. We also had to take our dog in an extra time because they performed an incorrect blood test the first time around. We have used Pender in the past for routine visits and emergency services and it was fine, but after this experience with a more serious issue we will never use them again. read more

I love love Pender! It was my french bulldog first time coming yesterday and we were lucky to meet and have Dr. Colligan as Gigi's vet and all the staff was great the moment we were greeted coming in. My pet came in for swollen anal gland and she was treated very well and Dr. Colligan made time to explain Gigi's condition and she even drew a picture for me to show the location of the infection and what happen in Gigi body. We have a follow up next week and I must say I am very happy I came here and trust my dog is in good hands with the Dr and staff at Pender. Thanks for a great visit!! read more

Our dog ran away. Upon getting the dog from our neighbors, Animal Control decided it was necessary to treat our dog for a broken jaw (previous surgery to partially remove her jaw due to cancer) and bad hips (the dog is 17.5 years old and has a potential tumor that is not causing severe pain, but may be pressing on the hip joints). The dog is under full veterinary care with Fairfax Animal Hospital. ' To say that my experience with the Fairfax location of Pender Veterinary Centre was bad, would be a severe understatement. I was ambushed by the charges I did not authorize, my child was traumatized by a manager, declaring she will never see her dog again, and I myself was driven to tears by the staff and the Animal Control Officer they called in. Because Animal Control was involved, I was suspected of animal cruelty, police got involved, even though our dog is under thorough care by our own veterinarian. Because no payment plan options are offered - you have to pay on the spot for anything that is attributed to your pet, whether you requested it or not - they hold your pet hostage until all expenses are paid right then and there. I would urge everyone to think twice before using Pender Veterinary Centre. While their veterinarians are probably very professional and want what is best for your pet, only bring your pets there if you yourself want to be treated as a criminal, be extorted for the care you did not authorize, or be humiliated by the staff. And, of course, If you want to be overcharged - that is your place. Needless to say, I am never bringing any of my pets there or recommending any of my friends do. read more

I have been a Pender client for many years, dogs and cats, always happy with the vets, techs, service, the facility, and thrilled to have 24X7 care available. But - sigh - it is becoming impossible to get an appointment for an illness (not really and emergency but not a routine exam). The wait on the phone to make an appointment is close to 30 minutes to be told no appointments until next week. I hope they get it turned around. This may be COVID related but I am lucky I have a backup clinic. read more

I have received the most amazing care for my dog at Pender. My veterinarian is so loving, the techs are so gentle and knowledgeable, the admin staff gets you right through the process. What more could you ask for. My sincere thanks to everyone that has help us in our journey to get sweet Ruby back to good health. read more

When my Bulldog Bud passed away in Nov of '18 it was at pender from seizures due to cancer. We had to put him down. We were waiting and waiting for dr. to come in and do it and it took forever. And we could tell dr. was very green in his medical experience. After Bud passed we had to store him in freezer at pender for a couple days. When we picked him up some girl came out with him in a blanket and was like, here you go, have a nice day. Zero empathy on her part. Like she was handing off a bag of trash. But the worst part was how Bud looked. His face was completely smushed in. Like they shoved him in there with zero care. Disgusting. This was a creature that we loved like a child and this facility treated him like garbage. Our other bulldog passed away at home and we froze him ourselves and he looked beautiful and peaceful afterwards. Do not freeze ur pets at Pender!!! You will regret it forever and it will put a stain on losing your beloved family member. Shame on you Pender!!! read more

Pender Veterinary Centre - Fairfax - My baby boy - Veterinarians Near Me - Fairfax, Virginia

I took 4 puppies to get a tail docking after DR Johnson told me it "wasn't that much" in cost. I found some prices online and want expecting much to pay. Maybe around 100 dollars or so. I asked the young lady Bri at the front desk how much it would be and she said she didn't know and would let me know shortly. I had an appointment and was running late because I got lost(Virginia is horrible) and the other young lady told me I could wait and the doctor would take me. Bri told me I would need to reschedule and was very cold, passive aggressive and patronizing. I didn't appreciate how she spoke to me or how I was treated. The other staff was OK and the only reason I give 2 stars is because of Bri and the interaction I had with her. I will never come back and I found another vet/animal hospital to patronize. read more

Not sure why I even thought about going back there but there are limited choices in the exotic vet world. Vet was so busy upselling unnecessary medical tests versus really looking at my bird. They sent me home with meds which seemed to make the bird worse. Never got a call back on the expensive blood test they took. Don't go here with an exotic. read more

YALL!! If your pet has a problem... you MUST take them here. Jason (the veterinarian) is seriously the best. We brought our cat in to him after we had a terrible experience at Banfield where they misdiagnosed her (Fair Lakes) and he tested her, provided all treatment options/routes, spent 30 minutes answering a bunch of our questions, and treated her within an hour. He gave us his business card, told us to email pictures and questions at any time, and ran us through the best case and worse case scenario for our sweet pet. He walked us through a situation with our cat that could have been SO stressful and made us feel so much relief! THIS IS THE BEST VET IN THE VA AREA!!! If your pet has a problem- do not waste your time, money, or emotion ... bring them to PENDER ASAP!!!!! read more

This was by far the absolute worst care experience I have had for an animal in 30 years of owning pets. I used to work at a vet hospital while in college and the level of incompetence demonstrated by Pender is a new low! I checked in over the phone and provided all of the necessary info and was asked to come there and call once I arrived. I arrived and had to REPEAT the entire check in procedure. THEN when the lady came to get my dog I once again had to repeat the entire procedure and fill out a form with the same information I provided on the phone. Then the doctor called me and started reading me various tests and asked ME what i wanted to do...THEY are supposed to be providing CARE!! Then they wanted to perform completely unnecessary tests that had nothing to do with the problem, clearly to just gouge me further. After $2,600 and absolutely no solution I took my dog to a different hospital. I would never recommend this place to anyone. In fact when I got to the parking lot, there was a woman literally screaming at them over the phone about how crappy the care was. STAY AWAY FROM THESE MONEY GRUBBING PEOPLE!!!!!! read more

I've been going to Pender for five years and the convenience of location and availability of evening appointments has kept me coming back. However, every time I pay at the end of an appointment, I make a mental note to find a new vet because the costs have significantly increased. Even for routine things like yearly exams and vaccines, I rarely leave without spending at least $125. The last straw for me was when I brought in my dog for a vaccination and they informed me that in addition to the normal cost of the vaccination, I would be charged a $25 "vaccination safety assessment." This apparently is a new policy that all dogs receiving vaccinations must have this "assessment," which consisted of the vet listening to my dog's heartbeat. My dog just had her annual exam in November ($85). So bottom line, sure, Pender make it's convenient for people who work and need evening appointments, but you'll pay dearly for that convenience. read more