I highly recommend Greg's Custom Exteriors (Greg the Roofer)! They completely transformed our home…read moreby doing our roof, siding, trim, gutters, and shutters. A special shoutout to Chris on the sales side-he was fantastic to work with, communication was excellent from start to finish, and he made sure everything went smoothly. The entire team was professional, efficient, and paid incredible attention to detail while keeping the worksite clean. If you want honest, top-tier craftsmanship and great service, Greg and Chris are the best in the business! Dolores and Don Schum

After you read this review (if you have the patience!) you might agree they don't really deserve…read moretwo stars. We did quite a bit of research and got four bids. Greg was second lowest but we went with them because good friends had their roof done the year prior and were happy. They said Brian was very knowledgeable and responsive. They had one problem which Brian came back and solved for them. So far, so good. When Brian came to do our estimate I agreed he knew his stuff. 43 years before Greg came to do this roof, I built a large addition to my house by myself except for the footer and block. I did all the framing, sheathing, roofing, finish carpentry, millwork, electrical, HVAC and plumbing. My Dad is an architectural engineer who guided me in designing the addition. I mention this to illustrate that I know something about home construction. I also did the second roof in 1996 by myself. Now that I'm retired I was too old to do a tearoff and reroof. When it came time to do our job in August, 2019 we told Brian we'd be out of state on vacation and didn't want work to begin until we returned. We got home very late on the Saturday night before the work was to begin. As we pulled into the driveway we could see the dumpster for the tearoff in front of the garage. That wasn't a surprise but then I looked up on the roof near the dumpster and immediately realized ALL the roofing materials were sitting on the roof just above the dumpster all in one small area! I quickly realized that the job was done in bass-ackwards order. The dumpster was obviously placed first so that the roofing material truck conveyer couldn't reach very far across the roof. Any good contractor knows to have roofing materials delivered first and then the dumpster should be placed. Hence, they delivered all the material in one small space on the roof above the garage and the dining room. I could sight up the roof line from the driveway of our ranch house and noticed sagging rafters. Once the job was underway, as they removed certain pieces of roof sheathing to replace delaminated plywood. I got up on the roof to take a closer look. I noticed several rafters which had split under the excessive weight of all those materials in a small area. I calculated the weight of materials was well over 10,000 pounds. The crew was about to put new sheathing on those split rafters and just shingle over. I stopped them, called for Brian and we waited for him to arrive. I insisted they sister in new dimensional lumber along the sagging split 2x6 garage rafters until the sistered rafter assembly was once again straight. Drywall under this area in my garage ceiling was of course damaged. The crew were roofers, not carpenters. I discussed the problem with Brian and he called Greg who reluctantly agreed to comp me about $500 for the repair work I said I'd rather do myself to be sure it was done properly. Once I tackled that project, I was sorry I settled for so little. Brian gave me the feeling Greg was very reluctant to compensate that much. It wasn't enough. I spent several days on my back on scaffolding in my garage ceiling to repair the damage and wind up with a smooth surface to attach drywall and get a decent looking ceiling. I had to use a multi-function oscillating saw and a hand chisel to true up the underside of sagging split rafters to get a good surface to reattach drywall panels. It was painstaking work. The following year, we noticed three places on the new roof where shingles were puckered just above the gutter. We called, Brian came out and determined the puckers were caused by poor workmanship applying the ice and water shield causing blisters. Air trapped there expanded once warm weather arrived. He sent the crew foreman to address the problem. His approach was to peel up lower courses of shingles and use a utility knife to slit the shield and squeeze the air out. I had my doubts that was a good solution but he swore he does it all the time. The following year, late in the winter we had a lot of heavy wet snow and freeze-thaw cycling. I noticed ice dam leakage on the laundry room ceiling and again called Brian because it was exactly where I'd seen the ice and water shield sliced to remove air bubbles. Brian got up on a ladder in the attic above the leak and confirmed where it was leaking. He said they would come out once the weather warmed to repair it. Months went by and I called three times. I spoke with the lady in the office and she said she'd put me into Brian's voice mail. The first time, voice mail was full! A few weeks later I tried again and left a message. This happened several times but he never returned my calls. I also called and left a voice mail for Greg after Brian didn't get back. Guess what? Greg never called either. This experience left a terrible taste in my mouth for Greg the Roofer. Can't recommend them to anyone. By the way, they never gave a referral award (as promised) to our friends who recommended them either.

I was one of those caught in the hail storm last summer. I…read moreinterviewed sooooo many contractors and Nick was consistently honest, helpful and patient. There was so much to learn. I worked with John and his family for my roof about 15 years ago, so it was a no brainer to stayed with Kaptein. I am so glad I did. Thank you Nick and John! Veronica

They did such a beautiful job siding our home. The entire crew was professional, hard working and…read moreobviously talented in their trade. Nick, the owner, was great to work with and always available to answer questions. We have already asked him to quote us on fencing, and without a doubt, we will hire him back when we are ready to move forward with that project. We highly recommend this company. You will not be disappointed!

We had our roof replaced 4 months ago. Travis came in and did a very complete investigation of our…read moreroof prior to any work done or contract signed. They did a complete tear off of the roof and replaced all the plywood below. Travis and his entire crew were punctual, thorough and very concerned about keeping the area clean and free of debris. They worked very hard and were done in 2 days. Their pricing was better than their competition and they proved they were the best choice for us. We would highly recommend them for their services. They highly deserved their 5 star rating from us.

We had our roof replaced a couple of weeks ago which included a complete tear off. Travis and his…read moreteam arrived early in the morning and worked well into the evening but they completed the job in one day! They were thorough in cleanup, making sure no debris was left on site. Their price was reasonable compared to other contractors we contacted. Would definitely recommend.

Over a 12 year period I've had two significant repairs needed on my townhome due to inferior…read moreconstruction. Both of these repairs resulted in considerable expense to me. I would not recommend Morrell builders.

Morrell has been great to work with and we love our new home!…read more The team was always responsive and professional through the whole process. They provided regular updates as our home was being built; although there were points when we felt like we could have called their bluff, or we found discrepancies in our design versus what was being done. Maybe just too many hands in the pot at points? nothing major. Recommendation: Be sure to understand the topography of the lots before choosing yours -- it was not communicated with us that we would have a sloped lot until the home was being built and we saw it for ourselves. Ultimately everything came together nicely and we are happy with our new home.

We had a gutter issue and called on Savage & Sons to take a look. Dan came out the same day,…read moreassessed the problem, and a practical solution. He completed the work on the spot and as it was a 15 minute fix he refused any payment. Rare to find someone as responsive, knowledgeable, and personable.

see my prior message from 7 years ago. At that time this company left us no choice but to take the…read morematter to small claims court as they never came back to do the work we contracted with them to do (remove & replace plywood on roof prior to doing new roofing job) and they never fixed the parts of the new roofing their employees did and, they admitted the roofing was not done right by their employees, so the Court issued a JUDGMENT in our favor against this company which remains active on Court records for 20 years.

A home is one of the most important thought after investments a single person family or business…read morecan have. In order to protect that investment you need a high quality roof with a solid warranty and great customer service to back up that commitment for years to come. Thank you Ron from the Rochester branch for providing great customer service and completion of my new worry free roof from Stellar Roofing. A. 5 Star. Jim

They did a Stellar job on my roof! I appreciated the work they did and the thorough inspection they…read moregave upon first looking! I had no major issues with them. Mainly just getting my gutters on was the most challenging only because of scheduling between my hectic schedule and theirs and them needing an outdoor plug available! (I dont have anything outside) but they worked well with me and everything looks beautiful! Thanks Stellar roofing!

My porch ceiling (vinyl) had begun to collapse. Besroi was hired to correct this. The tore it down,…read morereplaced it, made some small repairs, cleaned up, collected small nails from the lawn,etc. The 5 man crew was friendly, quick, clean, efficient and polite. We are thoroughly pleased with their work. I had this company do some small siding repair maybe 20 years ago and had the same reaction and experience at that time. They certainly kept their rating with us!

We love these guys. The ENTIRE team from phone call to finish. Fun, polite, fast, patient,…read morecommunicative and clean. Sadly, we only found Beseroi AFTER a truly terrible gutter experience from WNY Roofing (do NOT hire those guys!) and so most of Beseroi's work for us been reinstalling and repairing a crappy gutter job. Moving forward, we'll never use anyone but Beseroi.

Hired Todd Fritz to install rolled roofing on an addition on my home. The project was finished in…read moreSept 2023 at a cost of $4400.00. Leak appeared in January of this year. Tech came out, worked some kind of "magic" and left. The roof is still leaking. Sent a text to Todd which has been IGNORED. HIS WORK IS SUBPAR AT THE LEAST. And his attitude is WORSE.

John Chatt and the team at Todd Fritz were phenomenal to work with from start to finish! We had an…read moreemergency leak situation and they came out within the hour to evaluate the issue, provide an extremely fair and reasonable quote, and provide a temporary solution to stop the leaking while we navigated insurance. This not only relieved our stress, but minimized potential damages while we determined next steps. Once given the green light, they got to work right away on a full roof replacement that not only looks beautiful, but remedied the issue right away - all before the snow hit! We couldn't recommend them enough for your next roofing project! Thank you John and team!