This was my first time and I was absolutely delighted! This popular self-serve frozen yogurt shop is located in Santee among other shops and restaurants. Known for its wide variety of rotating yogurt flavors, numerous toppings, and other treats like boba, shaved ice, and coffee (yes, coffee)! Staff were friendly and helpful, making great recommendations (since it was our first time). The vibe was cheerful and pleasant. They had a great indoor and outdoor space to enjoy your delicious treats! It is a bit pricey compared to other froyo shops! But they do offer a loyalty program which offers a stamp card for frequent customers. Overall, the frozen yogurt was creamy and slightly tangy. The dole whip and pomegranate sorbet were the perfect combination of sweet and citrus flavors. My daughter is pretty basic- she ordered plain vanilla with boba. And she said it was the best she had ever had! We will definitely be back for more! read more

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Love a classic Froyo experience! Penguin is everything you would want Froyo to be - a good array of flavors and toppings, and friendly service! The shop is kept very clean as well. Love how there are endless customizations that you can make. You can also ask for a small taster cup and you can sample a flavor or two before making a decision as well. Definitely will be back when I'm in the area! read more

My yogurt was so delicious however $12 for a normal size cup of yogurt. I am use to paying $7-$8 in North County but I guess in Santee it's a whole lot higher so that was my lunch since I spent $12 on one cup of frozen yogurt. Like I said it was delicious. He had me when I saw that you can swirl peanut butter topping on it. Everything was clean I like he had gloves for you to wear. read more

Penguin Yogurt Factory - Yogurt with a sprinkle of chocolate chip chips and peanuts. And I finished it with chocolate and peanut butter syrup. $12 - Ice Cream & Frozen Yogurt Near Me - Santee, California

Great customer service and very clean! The staff was extremely friendly and the different flavor options are great. read more

Great selections and always exceptionally clean. Very friendly staff. highly recommend.

The yogurt flavors are always good and they offer so many different toppings that do not overwhelm you either . They offer more than yogurt as well like shaved ice, boba, drinks, dole whip and coffee. We have been there about three times and not once has it disappointed yet. It is always very clean and staff is friendly. They even have a stamp card for those frequent flyers. If you need to cool down, visit this place and try anything on their menu. It will not disappoint. read more

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Thank you William for making my custom order!!! My order was adjusted to the sweetness I preferred after trying it out. That's some good customer service! read more

Penguin Yogurt Factory - Honey Milk Green Tea - Ice Cream & Frozen Yogurt Near Me - Santee, California

We've been going here for years, always happy with the service and yogurt/drinks. We came in tonight 30 minutes before closing with employees stood there looking annoyed, didnt say a word.ALL toppings were put away, all chairs stacked. Basically if we were able get plain yogurts with now toppings. As we walked out, another couple walked in and said oh you're closing early, the employees looked confused and just mummble yeah read more

If you want yogurt that you can fill in your own, this is one of the place to go to. This place also have drink which is great for a group of friends. Great customer services, inside is small but there is couple table for outside sitting. read more

Penguin Yogurt Factory - Ice Cream & Frozen Yogurt Near Me - Santee, California

Great spot flavors are amazing. One guy was working there William. He gave amazing service and excellent recommendations. read more

Penguin Yogurt Factory - Milkshake!! - Ice Cream & Frozen Yogurt Near Me - Santee, California

Pros: * Great Selection * Clean * Amazing Boba * Good sizes Cons: * N/A Extra: * Parking can be tough read more

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Excellent place to get yogurt. The employees are super friendly and helpful. I like that you can sit outside and eat and people watch. Both visits I had Salted Caramel and it was incredible. I topped it with cheesecake pieces and caramel sauce, it doesn't get better than that. The place was spotless too. read more

Super duper yummy! I got the caramel yogurt, and caramel topping. Oh my goodness, my taste buds were in heaven. The young girl at the counter was awesome as well. read more

They don't provide samples anymore which is a bummer because they have flavors that sound good but are not, such as strawberry. So it's just a matter of luck if you end up liking the yogurt. I got the matcha and strawberry and ate just the matcha. The reason I gave 2 stars was just for the matcha. It was yummy! The toppings were also fresh, especially the fruit. Probably won't be back though. read more

Penguin Yogurt Factory - Matcha & strawberry - Ice Cream & Frozen Yogurt Near Me - Santee, California

The very first time I came to this establishment I accidentally rested a yogurt that was .88 lb. And received it for free. The most recent time my purchase was $16.42. However when I got out to bring it into my children, the top flew off and the sides collapsed, causing it to fall to the ground. I'm hoping they will agree to replace it for free. read more

Penguin Yogurt Factory - Fallen yogurt - Ice Cream & Frozen Yogurt Near Me - Santee, California

We live taking our granddaughter there. Love the flavors of yogurt and the variety of toppings. The gentleman that runs it always smiling and so is another young man who we saw once. It's always clean and ready for Customers read more

Best froyo and boba place in town, they have dole whip the same as Disneyland. 10/10. It's always clean in there and the toppings r always clean and full. The staff is also very nice and helpful. They should add nerds :) read more

Nice selection and not many people There is plenty of parking outside Its somewhat too expensive in my opinion though read more

Penguin Yogurt Factory - Ice Cream & Frozen Yogurt Near Me - Santee, California

This is probably the best frozen yogurt place ever they always have a good selection of flavors and plenty of toppings. read more

Penguin Yogurt Factory - Ice Cream & Frozen Yogurt Near Me - Santee, California

The only place I have found that has dole whip similar to the one at Disneyland. I love that you pay by the ounce rather than a set price. The inside is always clean, the staff is always friendly and all the flavors and toppings are great!! Def recommend coming here on a hot summer day! read more

Really good frozen yogurt with great choices for flavors and toppings. The people working have always been really friendly and cool.. it is a relaxed atmosphere but not much room to eat.... Good for take out or you may find a table outside. A little pricey but pretty typical for yogurt places these days.... Overall, it's a great option for a nice treat. read more

Has a wide variety of boba drinks and yogurt. Nice that there is pineapple yogurt, have to try that next time. Also ask for the frequent card because you can get $5 off! read more

Penguin Yogurt Factory - Menu - Ice Cream & Frozen Yogurt Near Me - Santee, California

In the last year I've switched from yogurt to getting drinks from penguins and they are one of my favorites!! They're so close to me so it's an easy stop before heading home. All the employees are so nice and welcoming and I've been coming so often sometimes they remember my order I get their slushees and it's a lot of fun to mix and match flavors. My recent favorite is blueberry raspberry - tastes like nerds! Highly recommend this place as I've been coming here for over 5 years now! read more

Penguin Yogurt Factory - Strawberry lemonade dairy free sorbet with strawberries and lychee - Ice Cream & Frozen Yogurt Near Me - Santee, California

Excellent service even with multiple files showing up. Great yogurt in easy to self serve spots nice location, not noise and has outdoor seating as well. read more

Went there tonight, legit watched the worker with glasses touch the toppings with her bare hands. Kinda wild.

Time and again, Penguin Yogurt Factory has never disappointed. It is hands-down the best yogurt shop I have ever been to and I have absolutely no complaints. The man who runs this place is kind of a neat freak, but it makes for the absolute best froyo experience possible compared to other places which do not give much attention to detail in keeping the toppings bar stocked and clean. They have a variety of flavors of yogurt, including for different dietary needs , and I don't think I've ever tried a bad one. They have tons of toppings, sauces, etc and a huge variety of drinks, shave ice, chamango, etc. This place has a special place in my heart and is where I have gone with family for years after days or nights out. We have a running joke after having a huge meal at dinner of saying "Time for Penguin Yogurt?" I have gone here with all my friends, those who I have kept throughout the years and those who have not stuck around. I've gone alone during some of my darkest times. My best friend is from Britain and had never tried froyo until he came to Penguin with me, he exclaimed "Now that is delightful! " upon taking his first bite. It is not just a yogurt shop, it is a place of community in Santee which brings people together and makes them happy. I much prefer Penguin to any froyo chain and since moving away I do miss it often. I have only gotten the free yogurt by weighing the certain weight like once, but I don't care. They have a stamp card promo system even. Thank you, Penguin Yogurt Factory, for being around for so long. You are a constant in my life. Never stop. read more

This place pretty overpriced 2 ice creams with topping $15 dollars seams little be over the average. The gentleman that's was there not friendly at all. I'm disappointed with this place. Too bad there is not other options to get frozen yogurt here in santee. read more

Penguin Yogurt Factory - Outside - Ice Cream & Frozen Yogurt Near Me - Santee, California

Came here because I was craving boba and I didn't want to go far but everything else was already closed near by. It was nice that they're open a little later than other places near by. Their menu is pretty big but the stuff we ordered was pretty good! We got thai tea and pineapple slushie with boba. Both options were good and the boba was not bad. It wasn't too much and I would definitely like to try the other options! read more

Love coming here! Great selection of toppings and flavors. Super clean establishment. And everyone is nice and friendly.

Over priced. Yogurt was good ambience was lacking. Easy self serve yogurt with a good selection of toppings.

amazing service and great flavors!! the workers erika and raymond are very nice and personable!! will definitely be returning!!

Not super expensive, clean good atmosphere. Staff were nice and friendly. Good variety of toppings and froyo. Will be coming back!

So here's the deal, I LOVE Boba. So I'm usually pretty harsh with critiquing "boba" places. Either it's usually too dry or clumpy/sticks together. Or the taste is just off. I just had my first Boba Tea and I'm in loveeee. Everything was so perfect with the Boba and the flavor of my honey lemon tea was spot on without being overly sweet. My husband got the sparkling watermelon lemonade and boy was it crisp and refreshing It sort of tasted like a less-sweet, more naturally flavored watermelon soda. You guysss This place makes homemade treats for your pup to enjoy as well! Even better, it's healthy AND all proceeds go to the humane society. I'll be returning again as a few different items caught my eye!! read more

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Good yogurt and topping options. But my qualm is you can't sample the flavors. So you can't taste it to make sure you like it before you pay. Their prices are a lil steep too. Today, I put a teaspoon on the side of my new cup to try it and I went to pay after I filled up, and the young girl was on such a power trip telling me I need to have every drop weighed and I was a health hazard LMAO WHATT. If there weren't people behind me, I would've loved to continue a chat with her. Especially given her condescending attitude. If you have to, charge for samples. This interaction was ridiculous. I'm just going to go somewhere else. read more

Delicious! Central to Santee and conveniently located. Favorite dessert spot of my whole family. From yogurt to toppings to smoothies and specialty drinks - LOVE this spot. It's a family business and after a few visits the staff recognizes you and remembers what you like. I find this to be the cherry on top. Awesome spot! read more

Me and my 4-year-old absolutely love this place! The froyo is so good and there's an awesome variety and amount of toppings. Most importantly all of the staff are so nice and make us feel so welcome. They remember us and make sure there's purple gummy bears on the top for my kid. read more

Searching for good spots to get dessert after a long day of baseball games and came across this place. What a menu! There was so much that we wanted to try them all. We settled on the frozen yogurts where you pick your toppings and one of the fancy shave ice that come with fruits and whatnot. Seemed like there was only one person working, so if there's a line, expect to wait for your order. Luckily, we we're the only ones until we got our order. Then there were a few waiting. We'd be back to visit when we're in town again. Customer service: Such a nice person! Friendly, patient and helped recommend a dessert. Was a good recommendation! read more

Horrible service. Walked in all toppings were out. Full party getting yogurt in front of us and we were told to serve ourselves only yogurt with no toppings bad business. Horrible customer service what a shame been coming here for years. Train staff at customer service or close early better yet why let the group of 10 people get toppings but not group of 2. What a shame read more

Penguin Yogurt Factory - Ice Cream & Frozen Yogurt Near Me - Santee, California

Dont get me wrong the yogurt is good but its overpriced for what you get. You can get more for your buck at other yogurt spots.

Bad experience- 8 dollars for pure ice and 2 ounces of iced coffee. Don't waste your money. I feel robbed. I do not recommend this place.