I went in for a sweet treat for my little and myself. I walk in and it smells sweet! Not like cleaning spray or bad food. A gentleman helped me and was so patient with us. The store was clean. All the condiments were in order. He was also helpful with other patrons and their special requests. Never seemed annoyed. Makes visiting here more welcoming and enjoying. Thanks read more

Store hours say they're open however when I went to the door, everything still locked so

I went in with my birthday free scoop on the app and was happy to find a dairy free option. (Cookies and cream!) The store is clean and quiet, as it's the middle of December, and there was a calm and quiet person at the register. This was a delicious way to spend a few minutes sugar bombing before finishing up the day's errands! read more

Baskin Robbins - Dairy free cookies and cream. - Ice Cream & Frozen Yogurt Near Me - Santee, California

Pretty standard Baskin Robbins. The usual flavors don't disappoint. More expensive than Handel's down the street. Just depends on what you feel like! read more

Baskin Robbins - Menu - Ice Cream & Frozen Yogurt Near Me - Santee, California

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Run of the mill BR. Place was overrun by mom's and their kids the day I stopped by. Some of the indoor seats looked a bit worn and torn. The ice cream was decent (caramel truffle). read more

We had a great experience! Came in for the 31% off scoop and were very heartily greeted by Cloe who was eager to help us right away. As a result we had excellent fast service. It's brightly lit and had an energetic vibe unlike past visits. Dad and I got the fudge chocolate while mom opted for chocolate mousse. Nice way to cap off a good evening, just wish it weren't so expensive! read more

Baskin Robbins - Ate it all!! - Ice Cream & Frozen Yogurt Near Me - Santee, California

I love ice cream! I love coming here for cappuccinos, sundaes, ice cream and ice cream float! Plus can't forget the cakes, too! Great place to bring the kids and enjoy ice cream and get a paper crown! Service is always great and place is clean! Thank you!! read more

I purchased a Fundraiser Card in support of Santana Sultans Football Teams. There is a deal for Baskin Robbin's on Mission Gorge Rd and we attempted to use that offer but the cashier refused to honor the deal because she said there was no barcode for her to scan. She would not even look at the screen. I explained to her it's a fundraising card and there were many of them sold so she may want to talk to her manager about how to redeem the deal. She was not the only employee there at the time but never asked for assistance or advice from her co worker. Very disappointed because we like to go there for a treat occasionally and the employees are usually much more helpful. read more

Baskin Robbins - Fundraiser offer - Ice Cream & Frozen Yogurt Near Me - Santee, California

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This location is very clean and never too crowded at all. Very spacious for my wheelchair. Parking is always good. Service is friendly. We had two scoops of the new Twix Caramel crunch. Delicious. But the prices! Holy cow. Over 10$ for two single scoop cups. How did we get here? I'd like to go back, but it may be less and less. If I can still get a quart of my favorite to go for 7$ or 8$, you might still find me there. read more

Employee JIGNA was so helpful, gave me so many ideas on a birthday cake and helped me chose the perfect cake for my little boy, this lady made it feel so comfortable and welcoming, SHE NEEDS A RAISE read more

Thank for Baskin Robbins for hosting Carlton Oaks PTA Ice Cream Fundraiser. Rob even remembered what I had ordered the previous week. The employees were so gracious to the volunteers. Cute kids, polite parents, everything about this felt like small town community. read more

Baskin Robbins - Rob, service with smile ! Delicious mint chocolate chip! Thank you Baskin Robbins for hosting Carlton Oaks PTA Fundraiser. - Ice Cream & Frozen Yogurt Near Me - Santee, California

I hadn't been here before and I received the best customer service. He helped me choose two complimenting flowers, offered me cones for my pints that I bought. Then he found a cake I was looking for in their computer and let me know how quickly they can make it. Thank you for the service. read more

Yesterdays ice cream was BOMB.com I don't usually like ice cream but I tried the Cookie Monster, pumpkin cheesecake, German chocolate, bubble gum and caramel and they were all really good. they had a bunch of patience which made it a good experience too! thank you love their service :) read more

3/17/23, I arrived at open and asked for any ST Patricks cake. They didn't have any. Asked if I ordered here or on line if it could be same days for the ST Patricks cake. She told me no and they need 24 hours. Oh well. Decided to get a small 6 inch cake and she placed a few green clovers in it. Total price about $21. Cake looks great. Great customer service and no lines. See several of the photos. Best. Have it 5 stars for the service and extra touch of green icing clovers. read more

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Had some yummy ice cream on one of the hottest days the staff was very kind and funny loved having my favorite ice cream

My 4 year old likes to go get ice cream and this is one of her favorites. All of the staff are always so nice to us. I wanted to point out Chloe, specifically. The first time we went, she was so nice to us and made sure my kid got a unicorn staff. As we have continued to go there, I have noticed how nice and professional she is. Lately I've recognized how well she manages everything and makes sure things room smoothly. read more

Never again. I gave 2 stars instead of one because my daughter's ice cream was fine, but my hubby and I ordered milkshakes and ended up with a horrible case of food poisoning. The milk was the only thing we both had the same all day and it must have been bad. 2 falls days of nausea and all the bad stuff of being sick. Told a neighbor and she had the same thing happen a few weeks prior. Save yourself and your gut and stay away. read more

Got a turkey ice cream cake for thanksgiving and it was a hit! Family working there on thanksgiving was extremely nice. Location clean and welcoming. read more

Baskin Robbins - Turkey Ice Cream Cake! - Ice Cream & Frozen Yogurt Near Me - Santee, California

Definitely notttttttt at all trained on how to make what they offer. Perhaps some more training is needed for the high schoolers at the front counter. I'm just saying. read more

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One of the first things I noticed about this place was how clean it was. From the floors to the counters everything was so spotless!! The people who work here are really kind and informative. This was my first time at a Baskins Robbins and I really appreciated the help fullness of the employees here. Parking was easy here as it is apart of a shopping plaza! The ice cream I got was a mix of peanut putter cup and chocolate and peanut butter! read more

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I don't typically leave reviews, but I do understand the impact they can have. I took my daughter and her friend out to ice cream last night at the Santee Baskin Robbins to celebrate an award my daughter had earned at school. The customer service provided by Raquel (per her nametag) was extremely professional to me. Her communication, the care she took in our order, the conversations she had with the little ones, etc were really impressive to me. I just wanted to give two thumbs up to her efforts and I hope her manager sees this and recognizes her. She really seemed to enjoy her job. read more

BB has always been a part of our childhood and when our son was old enough to enjoy ice cream we took him here. They were very friendly and let him try a few flavors (pre Covid) During Covid you can't sample but by now our son has his favorites. We recently went and got him some ice cream with the weather warming up. Staff was friendly and the ice cream is always delicious. read more

Horrible service and very racist! As an African American woman I always hate coming into these type of places in Santee, because my family and I are always mistreated. I had a feeling that it was going to be a horrible experience based off of the dirty looks that my family and I received when walking in the door. I have two small children and the two girls both had a terrible attitude as my daughters were trying to decide which flavors they wanted (now that we are no longer allowed to try any of the flavors due to Covid). When they finally gave us our ice cream, they gave us the smallest scoops of ice cream! Initially I wasn't going to say anything, however after seeing another white family come in and get twice the size in scoops, I went to the counter to ask why our scoops were so small. I received nothing but dirty looks and eye rolls. They literally wanted to argue with me about the size of the scoops and put them on the scale to measure. I hadn't eaten any of the ice cream so it was exactly what they gave me. I asked her if she measured the white family behind us since they got twice the size and one of the girls rolled her eyes and walked to the back. it's absolutely disgusting the way that people think that they can treat people of color in this area! They will never get another dime of my money and I will be contacting corporate. I really hope that something is done about this type of behavior. You just can't treat people that way. This was such a terrible experience. I will NEVER return to this location. I'm disgusted! read more

They don't do floats here. It's on the menu, but the reason was because they don't have soft serve. Which makes as much sense as saying they can't make it because the ashtray in my car is full. Scoop of ice cream in soda? Difficult? Honestly read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Santee, California

I got an ice cream cake with defective frosting (way too much dye that it was not edible, chemical tasting). Good thing I tasted it before I dished out that frostic to all the young kids of my son's birthday party. I called "day of" about the cake and they said I had to contact the manager. I just talked to the manager and he said because I was able to scrape off the frosting/wording/decoration and serve it to the kids that I get no replacement cake or full refund. I have had there cakes before and liked them. This poor customer service has lost you a future customer. And no doubt the word of mouth will not be positive. read more

Baskin Robbins - Defective frosting (too much dye, tasted bitter like chemicals) - Ice Cream & Frozen Yogurt Near Me - Santee, California

Awesome as always! Just opened on the heart of santee! Big space with lots of booths and great service. Can't wait to come back. read more

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What I just picked up, looks nothing like what I ordered on line. My son when in to get this pie while I waited in my truck. I opened it up immediately in my truck after picking up in store. I should of got out of my truck and immediately returned it. Plus she made my son pay for it even though I paid for it on line. He told her that it was already paid for and showed her the email with the order number. She told him that he was wrong and that he needed to pay for it- so he ended up putting it on his credit card. After she realized that she messed up, then she had to refund his card. Then she said that she thought he was from door dash. Going to Dairy Queen for a cake next time! read more

Baskin Robbins - What I picked up - Ice Cream & Frozen Yogurt Near Me - Santee, California

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Came in with the family (4 of us) and were quickly met by Jasmine. She was smiling and asked how our day was. She offered a tasting of the flavor of the month (Oreo Mudslide- YUMMY) She allowed us to sample and offered different flavors. We all ordered our flavors and sizes and it started to get busy. She acknowledged each and every customer and assisted each one in a very timely manner. Never freaked out about being busy, was very courteous and kind to everyone. Give her a raise! She's great!! Thanks Jasmine for making it a great experience! read more

To the young lady that made my cake a little extra special for my birthday on Tuesday night. I just want to thank you so much for making it a little bit more the way I liked it. Even though y'all didn't have the mint chip that I liked. You tried your best to look. Wonderful customer service! I wasn't having a very happy birthday but with you tryin your best to add some buttercream for me. An then the ladies that paid for my cake. Warmed my heart. Thank you! read more

Love the peanut butter and chocolate ice cream!! It's been my favorite since I was a little girl! I like that this BR is large and doesn't get overcrowded easily. The seating is limited though. As usual the employees are typically high school girls, and they are very sweet. read more

The ice cream there was delicious and the service was 10/10. There was only one gentlemen behind the counter who handled a party full of little girls along with my group and another couple. He even handled the trashy customers who came in trying to get free ice cream off of him with class. When the guy called him a $hitty effing worker, he still handled it with class. My only advice is don't listen to those trashy customers that come in, you keep doing your best and I'll keep coming back. read more

The kids who work here are great! Never had a bad experience! Even during Covid-19, they take great care of their customers.

Love the ice cream, been going to B&R all my life. People here very friendly. Disappointed our scoops today were unusually small. I asked about it and told that's it. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Santee, California

I don't usually write reviews like this but after this happening every time in the past month, time to. I love Baskin and have been coming to the Santee location for 16 years. My only complaint in all those years was the attitude of the kids working there was often not pleasant. But for the past month or so since the family that owns it has been behind the counter, the size of the regular scoops have been small and more like kid sized scoops. I went there this week and the scoops did not even reach the edge of the cup, and it was the standard size cup for a double scoop, so two scoops sat well below the rim AND for those two measly scoops it was over $6! So less ice cream for more money. Plan to try the Fletcher Parkway location and see if this is a problem with the Santee location. Won't tolerate the more money for less product even if that seems to be the norm these days....don't mess with my ice cream! read more

I ordered ice cream through door dash. I ordered a double scoop but upon delivery it didnt look like it. I called the store and spoke with Jayden. He was rude and no customer service at all. He took no accountability and said he didnt do the order so he doesn't know. I spoke with Calob who actually prepared my order and he was super nice. Employee there needs more training. read more

We ordered a cake for a 30th birthday early on Sun and let them know we would pick up the cake after 5pm on Mon, for the birthday on Tues. we went to pick it up and the cake was not ready. The clerk in the store told us "it was the decorator's fault" if it didn't get made. We asked to talk to a manager and the manager told the clerk that it did actually get made, but then it couldn't be located. The worst part was we weren't offered a different cake until after we asked for a refund. When the refund was issued, they tried to short us money. This was unacceptable. And we did not receive a follow up call from the manager for an apology. thankfully Cold stone had cakes on hand that were better quality for the same price! read more

This is the largest Baskin Robbins I've ever seen! Cute little club chairs, booth seating, wide and open area. Very clean! Employees greet you as you walk in. LOVE IT! read more

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This location does not respect the posted store hours. They close at 10pm on weeknights. My husband and I walked up at 9:50pm and as we are about 1 foot from the door, an employee locks the door, turns the sign off and walks away. She didn't acknowledge our existence or anything. To make it worse, we were there about 15 minutes early and my husband left his wallet at home. We said we would be right back and then were! read more

Dairy Queen it is!! Not going to spend $6 on a cone that isn't even made right. The girl who made my cone was so annoyed that I took a couple minutes to look through the flavors that she was sighing and leaning in the counter with a scowl on her face. So disappointed, and it's really hot in there! I'd much much rather go across the parking lot and support the penguin instead. They're much better! read more

Baskin Robbins - I paid $6 for one tiny scoop in a mini cone. My mistake haha - Ice Cream & Frozen Yogurt Near Me - Santee, California

Yes! Baskin robbins in santee! The location is convenient. It is spacious inside withe several seatings. Service was quick and friendly. read more

Baskin Robbins - Ice Cream & Frozen Yogurt Near Me - Santee, California