Bought a Hearthstone brand Lincoln soapstone woodstove from everwarm. Ordered end of November…read more2023. Didn't arrive until February 2024. Problems with fire burning after closing stove door and almost goes completely out when closing the "bypass handle" after reaching temperature indicated on the catalyst thermometer as instructed. Called to complain. Said they'd send installers out to take a look. Since the woodstove is the only source of heat in our home, we had to keep using it but it acted more like a pellet stove than a woodstove. 2 weeks later, installers come out and add a 10" extension chimney. They attempted to start the fire and it did the same thing for them. Installers said they had a 4 inch air intake that might help but they wouldn't advise it as it may make the house too hot. Ours has a 3 inch. They left saying they were going to contact the manufacturer and get back to us. Didn't happen. Baffle board broke and couldn't use stove at all. They said the manufacture was notoriously slow in responding to orders and we didn't get the baffle board until summer. Still complained about the stove not burning and they said they would get back to us. Started using the stove again when the weather started to turn cold and complained again and was told they've been having issues with that particular model and went on to say why. I also told them what the installers said about a 4 inch intake and the person said they disagreed with that assessment. Was told that she would talk with their installers and get back to us. Didn't happen. I called back a week and a half later and spoke to a different person and again gave the same complaint. She also said they were having issues with that particular model. She also said she didn't agree with the installers assessment regarding the size of the air intake. She said she would email the area rep, out of Utah and that he may come and take a look at it. She also advised they may have to replace it with a different stove. She then said she'd get back to me. Didn't happen. I called them over a week later and spoke to the same person. She didn't remember our conversation until I reminded them that they were to have sent an email to the area rep. She then said she would talk to one of the installers who was in the store and also call the area rep instead of an email, then get back to me. Didn't happen. Tried calling back but no answer. Recording said to leave a message, press 1. pressed 1 and was told that wasn't one of the options. Tried calling back the next day and recording said they would be out of the office until January. Today is 12/22/24. I know this is a lot but I want/need a warm house!!! Scott P

The technician "Navy" was incredibly courteous and professional the entire visit from start to…read morefinish. He went above and beyond even relocating my wet wood pile to a more dry area of my barn. My Lopi works incredible now and I can't be more thankful.

Colin is amazing. We hired him to replace a window on our home which we had listed for selling. He…read morewas flexible with working with the agents to get the job done right but quickly. He was transparent with his pricing, and efficient with his work. Wow! The other place we contacted said they were free to take a look in two months, but Colin was able to fit us in the next week. We will absolutely be using him again for all our glass needs, and recommend you to do the same.

My sliding door handle was broken, and I had asked several handymen to take a look before--each one…read moresimply glanced at it and left without offering any solution. Then I saw a Cross View Glass truck working in our community and decided to give it a try. I'm so glad I did. Colin was incredibly thorough; he carefully measured the dimensions and told me he would need some time to locate the correct replacement parts. He even reminded me that if I didn't hear back right away, not to worry--he hadn't forgotten. Over the following days, he reached out to me multiple times to confirm details about the brand and manufacturer, and he even arranged a three-way call between himself, me, and the manufacturer to make sure everything was accurate. Colin is truly different from other handymen--while others just took a quick look and left, he spent a lot of time researching the right parts online and ultimately solved this difficult problem for me. I'm extremely grateful for Colin's professionalism, patience, and dedication. Highly recommend!

The receptionist is killing this company. She was a"Debbie downer", complaining about everything…read more She promised to call me back with a quote, 2 weeks later I called, after 10 min on the phone she finally found my paperwork. then she asked me what color I wanted the awning. I'm not getting an awning over the window. She's lazy LAZY bad for this business, not professional or polite. I don't believe they deserve any star.

Waste of time, same comments as others who rated a 1 star. They lost the original order, then…read moreforgot to order, very frustrating. Try Hartnagel's Glassworks, much more professional.

We recently remodeled our bathroom and August Glass added the finishing touch with the stunning…read moreglass shower door. The technician was professional and clean, leaving no trace he was there. I would absolutely hire these guys again.

Terrible customer service. They measured glass wrong and it rattles, very dangerous. They are…read moreaggressive and rude and won't guarantee thier work. Dont use! Going to contractors board. Became agent and aggressive and won't pick up the phon.

I reached out to Kot's after my contractor put cheap off the shelf windows in my addition, contrary…read moreto what I expressly said I wanted. My house had original 30 year-old Milgard window's and I prioritize quality over price. Oleg was able to get out to me right away, he sent me a quote and we initiated the order. When the windows arrived and weather permitted, his team came out to replace the cheap windows and slider my GC put in and they did a fantastic job. Everyone at Kot's was so great we requested a quote for replacing the rest of the windows in the original structure which were installed last week. The whole team was fantastic to work with from start to finish. I had a lot of quotes, some cheaper but none with the level of integrity and pride in their service that I found at Kot's. Thank you Oleg, Daniel, and the crew.

I am writing this review as a prior Comercial construction manager and a guy who needed a window…read morereplaced. They were very responsive and communicative prior to the glass replacement. They were very honest, respectful and professional throughout all of our interactions, and they were on time and had the glass replaced with in the amount of time that they said it would take. They weren't the cheapest but very competitive. I am not only paying for a price of replacement glass but service as well, they are professional, responsive, honest and knowledgeable, and that's what I'm paying for. I will be keeping there number for future service and I recommend you do the same.

Fast and efficient service. very responsive. Good pricing. Will use again. Did a great job!read more

From the owner: We are a mobile family-owned and operated company we specialize in glass glazing, windshield…read morereplacements. Basically any of your glass needs residential, commercial and Auto. We also do RV boats semi trucks. We can also provide mirrors and shower doors

They came out very quickly and diagnosed the problem. He was honest and didn't charge for…read moreestimate. Actually NO CHARGE at all cuz it's a roof problem. So he gave a good recommendation and left. Honest company! Very pleased! Would recommend and use again

Unbelievably great service. We needed two windows replaced pronto. From selection to quote to…read moreinstallation, things were done professionally with no hiccups. Best part, We saved over $1,000 of our estimated cost of two windows.

I made an appointment with them to give me an estimate on window replacement. They never showed up…read moreand never called to reschedule.

We needed to replace a sliding patio door with one that had an outside and inside lock, as well as…read morea wider door opening. The door measures nine feet long. This company is amazing, from start to finish. They knew exactly what we wanted. Rena, our contact person at Washington Glass and Door, is a dream! She knows the business, and kept us informed every step of the way. And was able to answer any question (and there were many!). We were so pleased with the finished product. The entire experience was seamless, and we love the new door.

Terrible! do Not do business with this company. They did not complete work agreed upon, they work…read morewith unskilled day laborers, and left my home filthy. Dustin will try to scam you! BEWARE!!!

Excellent quality for our new kitchen cabinets. Extremely knowledgeable and helpful, great price…read moreand professional installation. Could not be happier!

These guys are super knowledgeable and dedicated to windows. I don't think you'll find anyone…read morebetter in the area or more passionate about this business. You will not regret it.

Ian built 2 large wooden storm windows for my 1926 house. His work was excellent and his prices…read morereasonable. He went way beyond what I expected in making the windows fit exactly right. He's a real craftsman.