This property management company is reputable for being exceptional and excellent because of their…read morededication to attention and quality service. From the beginning, the staff has been nothing but kind, friendly, and helpful. There were times that they went out of their way for me to feel helped. I am really so grateful for that because they have helped me turn my house into a home. They are absolutely exquisite and a little bit exclusive, but hey, that's PG for you. :) I feel absolutely honored that I was able to work with this company. I want to give a shout out to Marshall, the property manager I work with, because of his diligence, intelligence, and fine manners. He was so easy to work with and he made dealing with all the issues I was having less difficult and stressful because of his swift response and helpfulness. I am so grateful for him. I would definitely check this place out if you're looking to rent in PG. If you're here, you're totally royalty- and that's facts. Also, an additional shout out to Jan who was always patient with me when I couldn't stop calling about issues with moving in procedures, deposits, and bank statements. :)

I just concluded and initial call with this company. I was sorely disappointed with the customer…read moreservice I received. I called because of a posting on Zillow that had this property management company as the listing agency. When I got through to someone they were polite to begin with and when I mentioned the property's address they said "it's already rented." I relayed that Zillow reflected it was still available in an attempt to help them. Their response was "Zillow is not reliable" and that I should use their website, which I was already on. I informed them that their own website reflected that this property was still available for rent. At this point I was abruptly interrupted and told that they had another important call and wanted to put me hold. Disparaging another website for being unreliable while your own website reflects the same information is ridiculous to say the least. I would recommend this company get their act together.

Because people have contacted me about my rental experience, I need to be precise: the owner of the…read morehome showed up and HAD NO IDEA THERE WAS A TENANT! Where was their money? I told the family at the door, "You've got the wrong house". They responded, "We think we'd know our own house...". It was mortifying. I immediately was willing to go to a hotel until it was figured out, but I had already been there for nearly two months. Do they "float money" at Pine Cone Properties? Because their tenant sure wasn't getting it. I've kept the texts and all transactions. Dawn was vengeful and kept my pricy deposit (and typical of the former Mayor who was heir to the HP fortune and backed up in a TV interview a con artist financial fraudster as financial manger who not only had conned the town, but had been living on food stamps as she duped the city which itself was later found by Grand Jury to be running it's own corrupt racket of financial losses-- how does a town with a budget small yearly budget not know where it's money is?) .... so in reporting scammers like this company, there is nowhere to turn. Even the gardener was suspicious of them. The housekeeping as promised was not as promised and the items in the home were low quality for such a gorgeous house. Dawn bad mouthed her mother and plead poverty non-stop claiming she could barely afford to live beyond a lousy treetop dwelling as if her mother was permanently punishing her for incompetence. Always a sad story about her sad life while not running an honest operation. I'm certain there are many people who have had good experiences with them too. I'm reminded today because it's Concourse de Elegance. Instead of enjoying the fun of the event (and we had three cars at least participating) the stress of being mired in a surprise a legitimate rental in Carmel (continuously we controversial issue in the town) Took the joy of a beautiful house and turned it into a very expensive very unpleasant and very curious experience wondering, where did our money go? It would be terrible to think the homeowners actually thought that their house was empty and the homeowners themselves were conned. It turned out also be a frightening experience, because although of course, it never stopped us returning to concours, it's a very big eye-opener to realise realty estate in Carmel is a lot like Russian Roulette.

Rented a Carmel home for 2 years. At initiation of lease, handed over thousands of dollars in…read moresecurity deposits. Left the home in better condition than we found it, yet we were docked $125 as Dawn felt the second bathroom could have been cleaner. We had had it professionally cleaned ourselves. This is a cheap company, and it shows. Avoid at all costs.

Absolutely unacceptable experience…read more Pacific Grove Rentals canceled my confirmed reservation twice, both times claiming a "pricing error." Not once, but twice. At that point, it stops feeling like a mistake and starts feeling like a complete disregard for customers and their travel plans. I had already invested time planning my trip and relied on the reservation being honored. Instead, I was left scrambling to find alternative accommodations while rates elsewhere had increased. A confirmation should mean something. Apparently, with Pacific Grove Rentals, it doesn't. What is most concerning is the lack of accountability. Rather than standing behind a confirmed booking and making the situation right, the reservation was simply canceled, leaving me to deal with the consequences. That is not how a reputable vacation rental company operates. The entire experience felt unprofessional, unreliable, and incredibly frustrating. If you value your vacation plans and don't want to risk having your reservation canceled after you've already made arrangements, I would strongly recommend booking with a different company. A company's true character is revealed when something goes wrong. Based on my experience, Pacific Grove Rentals failed that test completely.

When you give them your deposi, do not assume you are getting it back. We lived in this house (510…read moreCarmel Av in Pacific Grove) for $4,500 per month for over two years and they kept a large chunk of our deposit, despite the place being cluttered with lots of dirty items from previous renters. Every morning, you could hear the neighbor coughing at 5am, so we slept poorly. None of tvs worked, but then they blamed us for it--not a 20th century smart tv. If you don't want to lose your deposit and do want to get good sleep, do not stay here. I am writing to formally dispute the $1,430 deduction from my security deposit for cleaning services, including carpets and windows. Under California Civil Code §1950.5, landlords may only deduct for cleaning necessary to return the unit to the condition it was in at move-in, excluding normal wear and tear. After two years of tenancy, standard carpet wear and light dust are to be expected. Unless there was damage or extreme filth -- which I contest -- these cleaning charges appear excessive and unjustified.

Terrible response to Issues pertaining to Property Management, I have been a tenant for over 12…read moreyears and trying to get anything resolved with our Leased Spaces is impossible. The Company has refused to address ongoing issues with Leaks, inoperable Leaking, Sticking front Doors. The Company is just a Barrier between the Property Owner John Dilks and the Tenants. We have been waiting for 3 years to get decaying front Doors Replaced and they keep telling us the Replacements are too expensive and all they are willing to do under the owners direction is to Bondo and Paint. Lets Face it with a Property that is over 60 years old your anticipated replacement has far exceeded, the return on the investment has been tenfold. The maintenance charges are exorbitant and its probably time for an audit to actually see where the $$$ is going. It's really a shame that These Companies can coexist amongst the Community who represent themselves as Community Banners and do actually nothing to improve the Community for which they were established to help preserve.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

From a prospective client/ property owners viewpoint: Why on earth would anyone choose to use a…read moreproperty manager that does the bare minimum (all online/ automated) but most importantly has no interest in meeting prospective tenants in person?? I own a few properties in Silicon Valley, which I manage myself, and I absolutely prefer to meet my prospective tenants in person (to better get a sense of whom the applicant is, as I truly care for my home). From a prospective tenants view: I initially introduced myself in a "resume" style email and asked to meet the property manager Matt Collins, whereas I was directed to an automated system. I viewed the property through the automated system and reported back to Matt that I had liked the home. He then encouraged me to apply for the property which I promptly did. The entire process from viewing to application was online, automated, which I understand is becoming standard these days- but found it odd could not get the property manager on the phone nor did he have any interest in meeting me person. He did however reply somewhat prompt to my emails. After a few days I asked for an update and he noted he was sorting through multiple applications. Then was told shortly after another applicant was selected (someone also very qualified, but whom had submitted an application before me). Very curious why would this company encourage applicants to continue to apply at the point in time where they already had a qualified candidate (or multiple)? It makes me question whether they are "selectively" discriminating between qualified applicants or simply capitalizing on the multiple application fees. For reference I am a homeowner/ property manager in the Bay Area, and recently moved here for work. I have a 798 credit score, and have an income that is 4x + the rent of the property I applied for. I am also a meticulously clean person, a non smoker, and have stellar references. I feel like I was given the total run around and time wasted chasing a lead on a property that was "already taken". Not the worst PM company in the area, but definitely far from the best, nor someone whom I would trust with my home based on their bare minimum work ethic and screening methods.

i have had nothing but a good experience with town and country. love Liz she responds quickly to…read moreany inquiries or concerns, she is very hands on and works with us on any needed repairs or accommodations. If we ever move to another rental i will be checking with them first for any availabilities.

I've been with Town 'N Country Realty for 6 years now and let me tell you they take customer…read moreservice to another level which I appreciate. They make exceptions and go out their way to make sure that we're satisfied and comfortable customers. Liz is a realtor at Town 'N Country whom always has the best attitude when speaking to us and if there's ever a problem she's quick to fix it . We thank you once again for being super supportive next month will mark 7 years with you guys. We're so happy to be apart of your team. You guys do so much for us happy holidays ! From the lancaster family