This is a wonderful, trustworthy shop. They've always done a perfect job with intricate prescriptions, have great taste when helping, are kind, honest. Thank you. read more

First off, I'd like to say I've never had such wonderful, personalized service for my optical needs. Jeff and Rod are both amazing opticians who deliver white glove service when it came to getting a pair of classes that suited my needs, style, and face frame. When it came to selecting a pair of glasses I was looking for something that was bold, elegant, professional, but could also be used for driving/in the sun. It seemed like I was pursing four types of glasses, but they truly helped me narrow it down to one pair. I ended up getting a pair of designer sunglasses and they were able to order a pair of transition lenses and put them in. The turnaround time was about one week which was great! Store wise, Peninsula Optical is a bright, modern and very clean optical shop. They have a great selection of Cartier and Maui Jim. While I was in picking up my glasses, the Maui Jim representative came in to personally give them the newest styles, so they definitely have the latest and greatest. They also carry their own brand as well. For anyone coming here, do be prepared for street parking as the shop is located on University Ave. Lastly, if you need prescription glasses, make sure to bring your prescription as there is no optometrist. read more

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Even wonder if he's the owner, Rod assisted when he was helping other customers and replaced the missing screw to secure the nose pad that was falling off. At the end, he insisted not to charge and called it a service. His kindness earned him a FIVE STARS!! Thank you, Rod!! read more

Peninsula Optical makes the best clip-on sunglasses that you can get. They are made to exactly match your eyeglass frames... You would never know that they didn't originally come with your frames. I have bought several pairs of clip-ons here over the years. Rod is an excellent optician, very patient, and he cares a lot that you are happy with your clip-on sunglasses. read more

Peninsula Optical - Eyewear & Opticians Near Me - Palo Alto, California

I absolutely love shopping for new frames here. I usually prefer perusing a bit before trying options but in Peninsula Optical, I always go straight to Rod. He is helpful, thoughtful, and intuitively has a great sense for the right aesthetic look for your face shape and personal style tastes, providing a variety of options. At the end of the day, I have always gone with the first frame Rod suggests--he has the magic touch. The store's customer service is incredible. A few weeks after I bought new glasses here, the back of the frame was bothering the back of my ear a little bit. I went in and within 5 minutes and a few back and forth tries for careful adjustments, I was back into my day with super comfy glasses. Nearly half a year later, I can now easily say they are my favorite glasses of any I've had and upgraded the features I didn't like about my last frames. I was referred by my mom to try this place as she has been coming here for over a decade. She has bought glasses elsewhere but Rod's thorough understanding of lens options, anti-glare finish selection, and maintenance of wear and tear has proven he provides not only some of the most beautiful frames available but also quality composition of exactly what fits your lifestyle and needs best. The store is also there to support your use of those glasses over time and will help adjust issues that might arise over time. 5 stars through and through--just wish there were more stars to give for this level of hospitality. Thank you again, Rod and team! read more

Amazing place for glasses. They have a really wide and premium selection of frames. Their lenses (really great at reasonable price for what it is) and skills (measurements) are far better than any other places I've been to. Their lenses and measurements actually made my eyes more comfortable. Just bought two pairs of glasses, best glasses store I've been. read more

This is a lovely optical shop run by a lovely man. He adjusted my reading glasses that I didn't even buy at his store. I will definitely return when I need to get new progressive lenses (he recommended a new technology). Five stars! read more

I want to thank Jeff for the personal service, promptness and courtesy of fixing my glasses today that were made elsewhere. He could not have been nicer, knew exactly what was wrong and was happy to help me. It made a huge difference for me, and I wanted to share what a wonderful Optician this is, and to single out Jeff in particular as he was so helpful to me. Joie Carmel CA read more

Rod is simply the best! He is taking responsible precautions during this covid crisis so you'll feel safe in his beautiful optical store. The frame selections are outstanding. Most importantly, he is exacting in terms of specifying and ordering your frames and lenses, and in fitting them to your face once produced. I now have the best pair of progressive lenses I have ever had. I fully intend to purchase future frames and lens prescriptions from Rod and am delilghted that I found someone with this level of experience, talent, and care. Count on me for return business! -Jennifer read more

I'm extremely shocked by L.L. M's review. I went in today to see Rod, Whom i've been seeing for the last 15 years, and he has always been super friendly and attentive to my needs. There has been times when I would be in the store for at least 2hrs trying to choose a frame and Rod was always there to help choose the right one for me. Jenny has been helping me for a long time as well, and as soon as i walk into the door, she greets me with a friendly smile. I love that she gives the space to browse. unlike most stores who just watches you the whole time... shes attentive and make sure that the frame is the right fit for my face and prescription. I will always come here for business. they are passionate and have a copious amount of knowledge about glasses. read more

So the frames were pretty expensive and the shop weren't a VSP provider, so they cost me even more, but I still bought my glasses here because they didn't lock any of the cabinets, so we could take our time (and we did take a lot of time) to go through the entire store trying on different things without having an assistant following us around opening things and telling us how great we looked. I pay extra for silver (invisible) service. read more

i had a broken screw on a frame. The guy fixed for no charge. What a service. I'd shop here for sure. Thank you! read more

I placed an order for new lenses providing my own designer frame. Paid over $550 for lenses that are categorized as single vision. Came to the store to try the glasses and the lenses did not work for me, so the store reordered another set of lenses. This happened right before shelter in place and the store closed. There was no update on the status of my glasses for over 3 months! I tried calling numerous times and leaving voice messages. Their website has no contact information other than a phone number and a fax. One day walking by the store I noticed that it was open (it was after hours). The next day I called the store and was told that my glasses are ready. Then I came to pick them and and was offered no refund for a cheaper lens that I ended up getting as a result of redoing the lenses. So, no lowering of the price for getting cheaper lenses, no letting me know that my glasses are ready for pickup and absolutely zero communication about that status of my glasses for over 3 months! I spoke with the owner and while he apologized for the inconvenience, there was no further action. He rather said that he needs to talk to other customers who are at the store and that he is stressed out. read more

I went to Peninsula Optical because I needed a pair of Revo sunglasses with prescription lenses. As it turned out, the week before, Revo had been sold, and couldn't make custom lenses for about two months. This store directed me to the Oakley brand. After looking thru several frames, I found one that had good coverage, and seemed it fit well. I need progressives. Trying to measure the center of my eye thru sunglasses is challenging. I was concerned the transition point wouldn't be acceptable. In less than a week, my prescription lenses had arrived. They are perfectly done. Life is so much better with great sunglasses in my prescription. The staff took the time to adjust the frames for best fit, and made sure I was satisfied. Great product, and solid inspiring customer service. Not overbearing, just plain knowledgeable, allowed me to take my time, offering advise in a very constructive way. read more

Came here to repair my glasses. Great service! I also appreciate the steps the staff is taking to reduce the spread of COVID.

While I haven't yet ordered glasses from Peninsula Optical, I have had a great experience with their customer service. I went in to browse a few weeks ago and picked out a few frames that I liked, with the intention of returning to choose when I had more time. I went back yesterday, walked in the store and the man who works there immediately pulled the frames out that I had looked at a few weeks ago. He remembered the exact ones just by looking at me. That's exceptional. read more

Just had a great experience with Rod! I had purchased my glasses elsewhere before moving to the Bay Area, and a recent soccer accident left them not fitting well. I happened to be walking by and stopped in, and Rod was very friendly, immediately took them in the back to fix them up, and made sure they fit my face properly before I left. I offered to pay for the repair, but he generously said not to worry about it. Without my lenses my eyesight is terrible, so I cant comment about the frame selection, but the whole place was pleasant, clean and well-lit. I'd definitely come back! read more

Customer Service - 0 stars. Actually, NEG 5. I agree with Hazel on the service. I was there the previous week and thought they had some good frames, but didn't have my contacts on so I couldn't really judge any frames correctly. I went back with contacts, but forgot solution, and even though they had solution, they scoffed at my request. He then said I should walk to a store and purchase solution. Well, Walgreens was shut down. I'm surprised the store would make a high end customer inconveniently walk to another store for some silly solution, which I'm sure costs less than 25 cents for them. PS- I was the only person in the store, too. The service might be dependent on the person. I think the guy who was rude is the one who owns the store - tall, heavy, kinda over the hill. The first time I was there, a younger person was helping me and was pretty nice. Selection of Frames - 4 So, even though they may not be the most up to date on frames, they do have a decent selection of good frames. ProDesign, Oakley, Juicy, Kenneth Cole, FaceaFace, etc. They are not VSP. Personally, it's not a bad store to check out to try on some frames, but since the service was cheap to begin with, I'd be skeptical on how they cut corners on the lenses, etc. read more

Me: a visitor to Palo Alto Problem: Repair: Dropped suitcase on my glasses, twisting the frames so that they were too warped to wear. Walked down University, hoping to find an optician open early. Seeing Peninsula, I walked in and asked for help. Ms. Pastrino looked at the frames with surprise, but agreed to work on them. She was able to fix the frames so well there was no unevenness, plus she tightened up nose pads, etc. I asked about payment, but she said no charge. SO I am very satisfied. read more

Don't go there!!!! They have the WORST return policy. My friend bought me a pair of sunglasses, and it was very similar to my old pair, so I decided to exchange it. First, they say that they cannot refund even thought they agreed that I only tried. I looked around the entire shop, and they have really POOR SELECTION and ASSORTMENT of sunglasses. I finally found two pairs that I kinda like, and one that I like more was cheaper that the one that my friend got me. I kindly asked for paying me back the difference. They said that they would not want to pay back the difference and give me credit instead. I do not wear glasses, and I knew that I won't come back to buy another pair of sunglasses. In the end, I had to pay another $190 to buy another pair. I have never seen this kinda of return policy and customer support. They rip off customers. read more

They do excellent work and have a great selection of frames. Have had about 3 pairs of glasses made Unfortunately their thin progressive lenses (1.7 Ellipse) cost $100 more than Lenscrafters and $80 more than Lux on the EyeMed plan even though they're all EyeMed providers. Also, they are ABYSMAL at filling out insurance forms and have screwed up twice. The last time they entered me as having received the frames in January rather than the previous December, which would have screwed me out of a frame benefit in the following year. In order to correct their mistake, they made yet ANOTHER mistake (filing a NEW claim rather than a CORRECTED claim). And the guy I talked to seemed to think it was no big deal and that I shouldn't be upset. Frankly, although they have a great selection of frames, I'd steer clear of these idiots. They used to be good but their head man had some medical problems and had to quit. read more

I place the special order for Carl Zeiss lenses (around 350$), but received some cheap crap. Excuse was ridiculous: Ow some people love it, it is actually a good brand... Avoid this place. read more

Saw a great pair of sunglasses in the window - staff was very nice and took the time to adjust the sunglasses and put no pressure to buy. Great experience. I'd definitely come back to more sunglasses. Great customer service. read more

Wide selection of frames, nice staff, will help you pick out frames that fit your face.

The after sale customer support is just superb. Rod has gone to bat to get mfrs to cover repairs (broken temple spring) even AFTER the warranty has expired. Try getting any other shop to do this. They just take the easy way out and charge you. If you step on your glasses you cant expect this but if something breaks in normal wear and tear Peninsula Optical (and specifically Rod) becomes your advocate. Highly recommended. read more

I was very disappointed to have had a recent problem after having several pairs of glasses made over the years. I needed replacement lenses for a pair of rimless that they had sold me about 18 months ago. I told them my prescription went down and my contact prescription was now 2.5 and which local optometrist had the prescription. They never verified it and said I told them I'd being it in when I picked them up?! That's ridiculous, as I know there is some deviation between my glasses and contact prescription. Also, they up-sold me to a more expensive lens that ended up being about 25% thicker (even though my prescription went down), as well as the shape being cut poorly and with a very sharp edge. Very disappointing quality and service for a shop that billed themselves as premium. I won't be going back there again. read more

These guys could not be nicer. They fixed my Ray-Bans in seconds -- at no cost. I'll buy every pair of sunglasses I own from them as long as I live/work in the Bay Area. read more

Great selection, even better service. They got my glasses to me quicker then anybody ever has.

Best customer service I have had in a long time. The staff were very responsive and quick: I was in and out in less than 5 minutes with an adjustment on a pair of glasses that I didn't even purchase there. I was charged not a penny, but was treated as though I had just bought ten pairs of glasses. read more

I just purchased my third pair of glasses from this store, and my husband has purchased a few pairs as well. Each and every time the service has been exemplary. Fabulous selection of frames and comprehensive explanation of lens choices, options and the benefits and drawbacks of each. When we have needed our glassed adjusted due to wear we are always greeted with warmth and enthusiasm, even though the follow-up service is complementary. Outstanding experience each and every time we've been in, no exceptions. Five star plus! read more

My wife bought a pair of frames and decided the next day that she did not like the style. They refused to extend a refund and only offered her a "store credit". Then they had the audacity to tell her that they have lots of customers who have had credits on file for years. They were actually proud of having trapped people! They said nothing at the time of the purchase, nor is there anything on the receipt that says "no refunds". Caveat emptor, be sure you want what you buy, there is no turning back. read more

Love this place! They had the glasses I was looking for--my lovely mykita!!!! They're super trendy and HOT. Actually, I really loved their Cartier glasses and their Chrome Hearts. Those are sooooo nice. I love that they have some high end stuff that I can try on but some affordable ones, too. I wanted so many sunglasses! Rod is so helpful and super knowledgeable. Thank you for the amazing help! They carry a lot of higher end designers which I love. Definitely worth my time to drive to PA. read more

People here are just amazing. I bought a pair of mykita optical frame half year ago, and got it twisted myself recently. They just fix it in literally minutes. You'd understand why they are amazing if you know how unfriendly readjustment of a mykita frame is. read more

Good selection. Good service. Very attentive to detail. One of the guy's there, Rod, is a wizard at picking frames that look good on you. He's done it for me and for my friend who recommended the store to me. read more

If you like "different" kinds of frames that are of very high quality, this is your eyeglass shop. I love this shop. I moved to California in 1996 and lived there for 12 years. I never bought my glasses anywhere else during that time. Everytime I needed new frames I always headed back to this store, regardless of where I was living at the time. I was never disappointed and always found a great pair of frames. Yes, it's pricey. But come on, it's your face we're talking about "framing." You're worth it. :) PS - I live in NY now, and I need new frames and am actually considering going back there to get them. Boy I wish they had some kind of "rewards" program for nuts like me. read more

Great selection of frames. Great customer service. I placed my trust in Rod's recommendations and have awesome, crystal clear vision WITH progressive lenses no less. read more

Mom and pop place with a nice sport frame selection so I hate to have to give them 1 star, but the customer service today was a joke. First off they kept us waiting for about 30 minutes after telling us that they were almost finished with another customer and would be right with us. Next, they pulled my boyfriend's files --- he has been to them in the past --- and reviewed them then told him that his insurance would cover a certain range of frames that included biking glasses as long as he picked from the options they showed him. After going through the entire process of selecting the lenses, frames and color combos and placing the order they came back to him only to say that they were wrong, insurance doesn't cover prescription biking glasses. What?! Over an hour spent at Peninsula Optical and we left frustrated and empty handed...I would only go there if you have done all your research beforehand and know exactly what you want and what your insurance covers --- don't rely on them for anything except ringing you up because you could really end up wasting time. read more

This is my new favorite store for glasses. I went in and not only did the the friendly staff fix my sunglasses for free--not a simple job--they kept the glasses overnight, but they "lent" me a pair of sunglasses so my husband could try them out. I think the last time a store let me walk out without either paying or leaving something as a deposit was in 1973. read more

I paid closed to 1200$ for an high index lens with Tag heuer frame. The fitting was so aweful, that I could not wear my frame for one day. I went to the store 3 times for fitting and each time they would tweak it to make it more worse. They have the worst fitting vendor for your expensive lenses. I would never ever use their services ever for not being able to fix my issues. Think twice before using their services. read more

i would have to echo the other customers who say they've had trouble with the attitude of the staff. i went in excited about buying zeiss progressive lenses, which my friend art raves about. unfortunately, i found the staff profoundly intrusive and disrespectful. first, even though they list themselves as a zeiss provider, the guy (he said he was the owner) said he doesn't sell many zeiss, isn't up on them, and wouldn't recommend them. then he held my current glasses and started to spray the lenses and wipe them with a cloth. because i was once advised by an optometrist never to rub the lenses with a cloth (even if the cloth is clean, the dirt on the glasses gets pushed around by the cloth and leaves circular scratches) i take great care to clean my glasses only with dishsoap and water. so i said, "please don't clean them." he ignored me and just kept right on rubbing them. i said, "don't!" and he got angry, insulting (your glasses are dirty; they have fingerprints), patronizing (i've been doing this for 30 years), self-righteous (i'm done giving free advice). i didn't want "free advice," i wanted to buy zeiss progressive lenses; and i'm going to buy them elsewhere. read more