Great place to get your vision checked and get glasses (though the glasses are a bit expensive but…read morehonestly they are expensive everywhere). I really liked their customer service, friendliness of the optometrist and the staff working there. During covid I felt safe, they practice Spain distancing, wear masks and check temps. So glad this place is close to home, will definitely be back and highly recommend for those looking to a pit of glasses or getting your vision checked!:)

The only reason why I go here is because of the doctor and him having an association with…read moreco-workers. I would never recommend the place other than that. The lady that works the front has horrible manners. She really needs to learn some etiquette. Please, teach her how to speak to people. I know just go here for the exam and then take my prescription else where.

I wandered in here in a panic last week with my mother's glasses, which she had broken & thought…read morewere unrepairable. The kind folks at Accent on Eyewear fixed them quickly & meticulously while I waited, saving me the time & expense of ordering my mom a whole new pair.

Great selection of high end frames with quality Zeiss lenses. The staff is very helpful and…read moreknowledgeable.

Jenna, Jenifer and the rest of the crew are the perfect people who have the more designer frames…read more So if you want something to look marvelous. Go to lux. Appointment is recommended. 10 year happy customers

I rarely leave negative reviews, but this experience was so disappointing that I felt compelled to…read morewrite one. My partner and I visited Lux Eyewear in Palo Alto because we needed a simple adjustment on my Matsuda glasses. Matsuda had recommended that we visit an authorized retailer for service, so that's exactly what we did. When we walked in, both employees were already assisting customers who had clearly been in the store before we arrived. We completely understood that and had no expectation of interrupting those interactions. We were greeted, told to look around, and happily did so while we waited. After spending some time looking through the Matsuda collection, it became obvious that we needed assistance. We waited. And waited. What was frustrating wasn't that the employees were already helping other customers--it was that over the next 15-20 minutes, there was never any effort to simply check in with us. At no point did anyone stop for 15 seconds to ask, "What brings you in today?" That simple question would have immediately told them whether they could help us, whether we needed to wait, or whether they couldn't assist us at all. Instead, we stood there for nearly 20 minutes with no idea whether anyone was ever going to acknowledge us. One employee repeatedly walked back and forth with the family she was helping, including bringing them directly over to the Matsuda display where we were standing. We actually had to move out of the way because they were looking at frames in the same area, but even then, there was still no acknowledgment that we had been standing there waiting. Another employee got up from her consultation and walked over to the printer. While she was up, she acknowledged another customer who was browsing glasses, chatted with him for a moment, got him what he needed from a drawer, and then walked back toward her desk. Her chair was positioned so that, in order to get back to it, she had to walk directly toward us. Instead of simply looking up and asking if we needed help, or even acknowledging that we were standing there waiting, she kept her head down, avoided making eye contact with us entirely, and went right back to what she was doing. Maybe there was another explanation, but in that moment it genuinely felt like she was intentionally avoiding us, and it was incredibly uncomfortable. Only after all of that did someone finally come over and say, "Thank you for being so patient. Go ahead and sign yourselves in just in case someone else walks in after you. I mean, I'll remember you were here, but just in case someone else walks in after you." After standing there for nearly 20 minutes, that was honestly the final straw. We decided to leave. I don't automatically jump to the conclusion that poor customer service is discrimination. In fact, I usually go out of my way to give people the benefit of the doubt. But as the only two Black customers in the store, watching everyone else receive attention while we went nearly 20 minutes without anyone making the effort to simply ask what we needed, we left feeling invisible and unwelcome. Whether that was intentional or not, that's genuinely how the experience felt to us. The irony is that we weren't even shopping. We already own Matsuda eyewear. We were simply trying to have a loose screw tightened on a pair of glasses that had been purchased as a Christmas gift. This should have been a quick conversation that took less than a minute to start. Luxury retail isn't just about selling beautiful products. It's about making every customer feel seen, acknowledged, and valued. Unfortunately, that wasn't our experience at Lux Eyewear. We left disappointed, uncomfortable, and with no intention of returning.

Need an annual exam for your vision prescription? Say no more! Dr. Owyang-Chapman is one of the…read moremost efficient and knowledgeable professionals in the area. My visions exams previously took an hour but her set-up is so efficient that we're done within 30 minutes including testing with my glasses and contact lenses AND all the nerdy questions I ask. I've seeing Dr. O-C for a few years and also noticed that she upgrades her technology, which is a VERY important sign when selecting your health care provider!! If your insurance is accepted or the out-of-pocket price is within your range, I highly recommend EOVO! Dr. O-C came highly recommended from colleagues and I'm passing the note onto others! Parking availability varies, especially depending on your appointment day and time, but if you give yourself a few extra minutes you'll find street or lot parking.

I have not yet visited the office, but I want to share my experience with the pre-appointment…read moreprocess and my interactions as a new patient. I was searching for a new optometrist in the area and, based on positive reviews, scheduled an appointment with Dr. Owyang. I completed all requested patient and medical history forms in advance. About a week before my appointment, I was asked to call the office to discuss insurance and received multiple reminders to do so. I did not complete this step in time, and the day before my appointment, I received an unexpectedly harsh email from Dr. Owyang herself, in which she emphasized in all caps that my appointment would be CANCELED if I did not confirm. It appears that no time is allocated during appointments to discuss patient history or insurance, which made the process feel rushed. I would also like to note that three steps are required to be seen here: scheduling an appointment, completing the paperwork, and confirming by phone. Based on this experience, I decided to cancel my appointment, as I did not feel comfortable being treated by someone who seemed impatient and exhibited an overly aggressive demeanor. I encourage others to explore the many optometrists available in the area before choosing Dr. Owyang, as I found her approach to patient communication disappointing and potentially stressful for new patients.

I had always gotten my eyeglasses from the optician associated with my ophthalmologist. What a…read moredifference to go to Robert at Palo Alto Eyeworks! He added so much value in terms of correct fit, measurement and style. He is so much more than an "order taker." Highly recommended.

I came to Palo Alto Eye Works with a pair of retro Italian frames that needed some adjustment. I…read morewas met with Robert, the owner. Robert was knowledgeable, patient, and really understood what I was going for with my unique glasses. Robert took the time to walk me through the options for augmenting my frames and made sure everything was done right. His expertise with quality eyewear really showed, Robert clearly knows his stuff when it comes to Italian frames and how to work with distinctive styles. The whole experience was smooth, professional, and dare I say, fun? It's rare to find someone who genuinely appreciates great eyewear design and has the technical skills to back it up. If you've got special frames or just want someone who truly cares about getting your glasses right, Robert at Palo Alto Eye Works is the place. Highly recommend for anyone looking for personalized, expert service.

I've been visiting Palo Alto Eyes Optometry for about three years now. It's conveniently located in…read moredowntown Palo Alto, near my workplace at Stanford. Dr. Thazin Aung creates a welcoming atmosphere during appointments and is dedicated to meeting her patients' needs. I look forward to my yearly visits, as she keeps me informed about the latest contact products and eye care. I strongly recommend this optometry office for its outstanding customer service.

The service was disappointing. One of the staff members was extremely rude. I was not provided with…read morethe original case for the sunglasses, and my order was placed incorrectly--the frame color was wrong due to staff error, which required me to come back again to collect them. However, the doctor herself was excellent and professional.

Delighted to have discovered this place! It's hard to find people who still know how to fix things…read moreand are willing to do it. Sergio knows eyewear and provides excellent service.

Great service !! Highly recommended ! Fixed my glasses in no time and were super friendlyread more

Flutter Eyewear is my favorite glasses company! It is woman owned, locally owned and they design…read morevery high quality products. I love the glasses I bought from the owner, Gillian Chao. During our consultation, she helped me find the right shape lenses for my face and the right color frames for my complexion. There are a lot of crappy, cheap eyewear companies out there. This one is different, not just in the materials and construction of the glasses but in the customer service you receive when you are shopping for the right fit. Highly recommended!

Gillian provided excellent service and knew exactly what would work for me! I love my glasses and I…read morecan't recommend them enough!