My wife and I have been loyal customers of this location since the grand opening. We only use the…read moreservice during the winter to keep de-icing salt off our vehicles, so we subscribe to the monthly plan--$24.99 for unlimited washes. Recently, I noticed some unusual charges in my bank account. After looking into it, I discovered that my wife's car was being charged $16 for every single wash, instead of the monthly rate we originally signed up for. When I checked the app on her phone, I saw there is now a feature that allows individual wash purchases. Somehow, her account was switched to that option without our knowledge. I contacted the corporate office and explained the situation, but they claimed they could do nothing and told me to contact the specific location. When I called the location, I spoke with a very smug representative who insisted that they "always explain" that individual wash purchases incur per-wash charges. I explained that no one had spoken to either of us--we signed up through the app and never interacted with staff at the location. For context, their top-tier unlimited wash plan is $34.95 a month, allowing daily washes. Yet in just five weeks, they charged my account $96 for individual washes. I proposed a simple, reasonable solution: keep the $34.95 monthly fee for two months and refund the difference. They refused outright. This was not an accident, and their policy claims they thoroughly explain charges--something that did not happen. Despite seeing two years of consistent monthly subscription use from both my wife and me, they chose to prioritize an extra $25 instead of retaining loyal customers. I told them they could enjoy the $96 because we will never spend another penny at this or any Tommy's Car Wash location. There are dozens of monthly car wash options across Metro Detroit, and I strongly recommend avoiding this company. They clearly do not care about their customers. It's disheartening that customer service has fallen this far. Even when presented with clear evidence of unusual charges completely outside our normal usage pattern, they were more concerned with squeezing a few extra dollars than doing the right thing. Absolutely incredible--and profoundly unprofessional. I only wish there was an option to give zero stars. But as you can see from their star rating, I am not the only person that has had an issue with this location and the way that they treat their customers.

Ripped paint off my truck, broke my mirror and one of the brush rollers slammed into my bedside…read morehard enough to dent it all in the same wash

Lone lines during the winters and Wednesdays suck. But overall the are the best car wash in town…read more Plus you can get a quick lane pass. It's not a bad deal. I like to keep my car clean. Put away your shopping carts at stores people and don't bang your doors into mine.

Not worth it. Your…read morecar gets ripped through at about 20 mph and therefore it doesn't get a good wash. Did the $8 wash and my car had spots everywhere showing not enough rinsing or crap soap. These guys are just concerned about speeding as many cars through as possible. Still looking for a good car wash near Dearborn.

Good quality work, highly recommended. They made my work…read moretruck look like it just came out the dealership , brand new!!

I'll start with the positive. They are super friendly people. But I'd much rather have a clean car…read morethan be treated well. I paid $180 for this detail and it wasn't worth it, at all. The pictures say everything you need to know. The final insult was them acting like they didn't have change when I went to pay them. The guy asked around, nobody had any cash. I'm pretty sure he was fishing for a tip because when I said I didn't have any other way to pay, magically a giant wad of cash came out of his pocket and he had enough fives and tens in there to make change for me several times over... My biggest regret? Not paying with a credit card so I could file a chargeback. If you want a clean car, consider going elsewhere... Not all of the pictures show up for some reason so I'll list everything... Glovebox wasn't cleaned, full of dirt still. Sand on the floor in the back. Center console wasn't cleaned, full of dirt still. Interior trim still has gunk and crud in the nooks and crannies. Brand new stain on the back of center row seat, that wasn't there when I dropped the car off. White specks of what looks like paint on the front passenger seat, not there when I dropped the car off. Floor mats were poorly cleaned, some still have pebbles stuck to them. Overall, very dissatisfied with their work.

I have a 2001 Lincoln Town Car with leather seats. I took my car to United Car Wash (in Southgate)…read moreto get it cleaned inside and out, a few months ago. When I went to get in my car, I noticed the driver's seat had a rip in it. There wasn't a rip in the leather seat when I gave them the keys to my car. I pointed it out right away, and was told that the manager was off duty. I left my name and number for the manager to call me on Monday. it's been more than three months and I've never received a call. Apparently they don't accept responsibility for damage they cause to vehicles.

Amazing service bring all of my vehicles here. JD IS THE MAN!!read more

Great place they will not steer u wrong love them guys dis Kyle been dealing with them good ppl for…read moreyears

Very good car wash for a great price around. My car came out so clean and they put in the extra…read morework to get all the dirt off before my car went through.

I have a monthly membership at Downriver Car Wash and have been faithfully going there for a while…read morenow. Yesterday did not disappoint when Kevin helped with detailing on my H3 so I could enter her in a local car show! I have an appt. next week for a clay rub and wax to protect the finish before another hard Michigan winter. These guys are great, check it out. They prep the vehicle BEFORE it goes through the automatic wash and it comes out clean every time. Many car washes won't touch my H3 with a 10 foot pole and that's fine with me. My oversized tires fit in their newly updated track system no problem! I have no worries when I'm going through the wash! Check out their detail services, monthly memberships, and state of the art car wash equipment! The free vacuum area has spray cleaners and towels you can use to finish up the job! They are here to help and they truly live up to that claim!

My car got scratched so bad today. I know these places never do anything about that, but just a…read morewarning. It's a black 2024, literally need paint correction now

I got a free coupon in the mail (Praise God, it was free), when I arrived, I saw that there were…read morenobody there to spray down my car 1st, so after going down the line, got my car "washed", then I drove around to the vacuums, and before I vacuumed, I went to dry off my car, and it was so very dirty in the back located at my license plate (the dirt wasn't touched), because, nobody hosed it down, before I went down the line -_ - ..I went to vacuum my car, the vacuums barely sucked!! So I drove down to Dales, and paid for a MUCH BETTER job, than what I got thru here. I guess you get what you "paid" for ..Nothing to write home about. I was NOT impressed -_-

I haven't really been happy lately with the car washes here. The machine never gets the back of my…read morevehicle and the last time I went back around they seemed a bit disturbed that I went around again. I also subscribe to monthly washes. Today, not one of the vacuums had any suction. Again this has been an ongoing problem that they fail to respond to. I am going to inquire as soon as I end this remittance.