I got a free coupon in the mail (Praise God, it was free), when I arrived, I saw that there were…read morenobody there to spray down my car 1st, so after going down the line, got my car "washed", then I drove around to the vacuums, and before I vacuumed, I went to dry off my car, and it was so very dirty in the back located at my license plate (the dirt wasn't touched), because, nobody hosed it down, before I went down the line -_ - ..I went to vacuum my car, the vacuums barely sucked!! So I drove down to Dales, and paid for a MUCH BETTER job, than what I got thru here. I guess you get what you "paid" for ..Nothing to write home about. I was NOT impressed -_-

I haven't really been happy lately with the car washes here. The machine never gets the back of my…read morevehicle and the last time I went back around they seemed a bit disturbed that I went around again. I also subscribe to monthly washes. Today, not one of the vacuums had any suction. Again this has been an ongoing problem that they fail to respond to. I am going to inquire as soon as I end this remittance.

I ordered a mid-priced wash and was happy with it. The fragrant soap aroma in the final stage is my…read morefavorite part of this wash. Getting a free vacuum afterwards makes this car wash a great value. It's the car wash I like to visit when in the area.

Service is excellent! Value is wonderful. Everyone is very helpful and polite. Cars come out…read moregleaming!

Lone lines during the winters and Wednesdays suck. But overall the are the best car wash in town…read more Plus you can get a quick lane pass. It's not a bad deal. I like to keep my car clean. Put away your shopping carts at stores people and don't bang your doors into mine.

Very poor customer service!!!!!!!!!!!!!!!!!!!!!!!!!! Obvious that blacks aren't wantedread more

I like the fact if your car is not clean they rewash it again... I've had them for several years…read moreand would use them again...

if you want your vehicle all scratched up from their carwash then go here if not stay far far away…read morefrom this place.

My wife and I have been loyal customers of this location since the grand opening. We only use the…read moreservice during the winter to keep de-icing salt off our vehicles, so we subscribe to the monthly plan--$24.99 for unlimited washes. Recently, I noticed some unusual charges in my bank account. After looking into it, I discovered that my wife's car was being charged $16 for every single wash, instead of the monthly rate we originally signed up for. When I checked the app on her phone, I saw there is now a feature that allows individual wash purchases. Somehow, her account was switched to that option without our knowledge. I contacted the corporate office and explained the situation, but they claimed they could do nothing and told me to contact the specific location. When I called the location, I spoke with a very smug representative who insisted that they "always explain" that individual wash purchases incur per-wash charges. I explained that no one had spoken to either of us--we signed up through the app and never interacted with staff at the location. For context, their top-tier unlimited wash plan is $34.95 a month, allowing daily washes. Yet in just five weeks, they charged my account $96 for individual washes. I proposed a simple, reasonable solution: keep the $34.95 monthly fee for two months and refund the difference. They refused outright. This was not an accident, and their policy claims they thoroughly explain charges--something that did not happen. Despite seeing two years of consistent monthly subscription use from both my wife and me, they chose to prioritize an extra $25 instead of retaining loyal customers. I told them they could enjoy the $96 because we will never spend another penny at this or any Tommy's Car Wash location. There are dozens of monthly car wash options across Metro Detroit, and I strongly recommend avoiding this company. They clearly do not care about their customers. It's disheartening that customer service has fallen this far. Even when presented with clear evidence of unusual charges completely outside our normal usage pattern, they were more concerned with squeezing a few extra dollars than doing the right thing. Absolutely incredible--and profoundly unprofessional. I only wish there was an option to give zero stars. But as you can see from their star rating, I am not the only person that has had an issue with this location and the way that they treat their customers.

Ripped paint off my truck, broke my mirror and one of the brush rollers slammed into my bedside…read morehard enough to dent it all in the same wash

Horrible experience. Did a full wash and they had my car sitting outside for 45 mins without…read moretouching it, taking other cars in the meantime. Never got my interior washed and just left.

Great value, amazing service and thorough job! I highly recommend the interior/exterior washread more

It had been a very long time since I'd been here last but I was in desperate need of a deep clean…read moreon my car so I swung by when in the area, not sure what I'd find after such a long absence. I'm glad to report that the quality of the clean is still great and the folks are just as nice as before. The rogue glitter and pine needles from hauling christmas decorations, the stray sand from trips up north and a road trip to South Carolina, dog fur, sticky spilled coffee spots, etc etc, all gone. The tires were shined up, floor mats rinsed off, etc etc. The price has DEFINITELY gone up since I was here last, with a full service cleaning going for about $35 now. But for what is essentially a mini detailing and the quality of the cleaning I found the price doable. Especially since a lot of a high power self-serve vacuums can run more than a few bucks and this way I didn't have to do the labor and didn't need to scrounge up quarters. Speaking of scrounging up, tho, since I was here last the adjacent gas station has closed. Being someone who doesn't carry cash most of the time I always used the gas station as a spot to get cash back or hit the ATM so I could give the folks a tip. This time I had to run across the street to the other gas station to do it. So if you come by I highly recommend making sure you have some $$ beforehand if you're the generous type. The good news is that the Starbucks is still there, there's a dunkin next door, and a Auntie Anne's pretzel in the building now where the gas station used to be. They still have their "waiting room" but if you're peckish or thirsty there are plenty of places to grab something while you wait for your car to be cleaned!

We have been coming here for years. Every time we see different faces here. All the experience here…read morehave always been a positive one. I recommend to get the full service and please tip highly here because they get the job done very well. Best carwash in Dearborn I drive from Allen Park just to come here. That is all! Chief If you do write from the heart remember to always be humble first.

It was really easy to use and it's actually really fun to do haha. My sunroof is broken and i don't…read morewant to take the chance of water getting in my car so i love going here and cleaning out my car

From the owner: Accepting new customers today!read more

This is exactly what I'm looking for! Touch free, 24/7, and fair prices. Wash bays and vacuums,…read morewhat more could you want? I drive from Dearborn because this is better than anything else I've found. Get a value pack and save yourself some $$

It's very clean and nice car wash... Sadly I personally think it's very over priced for the do it…read moreyourself wash!!!

Honestly one of the nicest best people I've ever Ben to for a car wash really respect full amazing…read moreprices they made my car shine

I have had my car washed at this car wash many many times, and have been very satisfied every time…read more As a matter of fact, I washed my car there last night and again it was superb service. It was friendly service to enter, and a great job drying the car at the end. I have also used their hand car wash and detail service connected to the drive-through car wash, and that was a very good job again . One thing about this place I have to tell you is they pay attention to details. The location is very convenient how to drive in Michigan Avenue and they have been in business for many many years I highly recommend them Dave Abdallah