Everyone is so nice it's scary. First time eating here and I loved it. Has very good vibes. read more

Penn Station East Coast Subs - My eaten Philly cheesesteak - Sandwiches Near Me - Durham, North Carolina

No good for takeout. Fries cold, packaging no appropriate for hot sub - cheese stuck to paper wrapper. Won't order here again

I came by with some friends and overall it was good but the portions weren't as big as the price would suggest. read more

Penn Station East Coast Subs - Chicken Teriyaki - Sandwiches Near Me - Durham, North Carolina

My single sandwich could not have possibly been made any slower, even thought I was literally the only soul in the building. How does a fast food style sandwich take 20 minutes to make? Genuinely, I need to know what is going on to make the process this slow when there are two people staffed. And how does no one listen to any instructions here? This happens every single time I come here. I should have gone to subway. read more

The food is great. The employees work really hard but the manager does nothing. Every time I go into this location I stand at the front for about 5 minutes before i'm even acknowledged. If there are two employees and they are busy she is somewhere else talking to someone else while those two employees are trying to help customers. If they are not busy and there is only one employee she's off somewhere talking so now while that one employee is fixing the food customers have to wait until she finally comes up front to take your order. read more

I ordered a half "Reuben" at the door ["to go"]- was directed to pay at the end of counter. Two evidently not very experienced boys and a very harried lady were preparing a good number of sandwiches - finally the lady called my name and I paid. Then waited again for my small sub. When I received it - all packed in bag, the sauce that goes with it was missing. On the other hand, the meat, some cabbage and the rye sub-bread were very good - in fact the meat and the bread were delicious. The boys were trying hard to follow directions given by the harried lady' the said lady never cracked a smile. The place did not seem too busy; there were four customers seated [and eating] and two more were waiting with me. read more

This place is great. The food is good and the service is friendly and helpful. Outdoor seating on the side if you need to eat outside with a dog. read more

TL/DR: Chain Sub location that keeps the consistency, friendliness, and cleanliness of the brand. Ice Cream next door. Penn Station East Coast has good reasonably priced subs, they are not completely amazing rush out and tell your friends and post all over the gram type subs but that's not the goal they are trying for. If you order something you usually like they aren't going to make you a terrible version of it. Fresh breads and mostly fresh ingredients combined with a friendly atmosphere and quick service you got yourself a decent place to stop at when you're shopping in the near by shopping center, Target, or even Southpoint mall if you don't mind a 2 min drive to get away from the mall food court premium price increase. read more

Penn Station East Coast Subs - ruben - Sandwiches Near Me - Durham, North Carolina

Reliable quality and experience. Staff are friendly food is fresh and hot. I always go for the steak philly.

When you want a fast Philly, this is your place. They are consistently delicious and made to order. The owner/manager is often there and is very friendly. She works hard to train her staff to be the same way. It's a cozy little spot tucked in a plaza near the shopping mall and they have outdoor seating. Whenever I want a Philly cheese steak, I go here! Yummy. read more

Penn Station East Coast Subs - Cheesesteak (couldn't wait to take a bite haha!) - Sandwiches Near Me - Durham, North Carolina

Fantastic service. Woman working tonight was helpful and friendly. Food was solid as well. Best service I've had at a fast food place in recent memory. read more

Quick service, reasonable prices and the Italian sub I got was fantastic. Freshly sliced ingredients, good amount of seasoning, and super soft wheat bread. The only thing inauthentic to the Northeast was the friendly service!! read more

I love Penn Station subs! This location js right near a target so its very convenient. I went in late, around 8:45pm and there were two very nice ladies working. They greeted me as soon as I walked in and were very patient with me as I took the time to order. I got the cheesesteake with fries and a lemonade. It was very good! The large sandwich was a little much for me, so I saved the other half. I love their lemonade, I always get a large. I will be back for another sandwich soon. read more

Tl;dr: Great subs, even better cookies! This is a chain restaurant that does east coast subs so it didn't really call out to me when I was looking for lunch for the first couple of weeks of my new job. I got tired of driving for lunch so I decided to just give them a try. I went in and was pleasantly welcomed by one of their employees. She made some recommendations and I took her up on the Turkey Bacon Ranch sandwich with all of the fixings. At the checkout stand, the cashier spoke highly of their cookies and one of the customers shouted a hearty "GET ONE" from across the store-- so of course I had to get one. The sandwich was so good! I ate the entire small sandwich so quickly because I could not get enough of it. The sandwich was not heavily bready, so you could taste the fillings which were very tasty! The cookie is where they won the five stars! It was very buttery and the chocolate chips were nicely distributed-- My girlfriend has since returned thrice for just their cookies because she was craving something tasty and sweet! read more

We eat here or grab takeout at least once a month! My go to is the grilled club, but I get it without ham and honey mustard. My husband and I usually also share the large french fries (which are fresh and delicious). The employees are always friendly, and when you dine in they bring your meal to your table. Service is always fast, and orders are always accurate! If you go here regularly, get the app and sign up for emails! They have a lot of good deals like buy one get one, free fries, and monthly specials! read more

I don't eat at a lot of fast food places, but the Penn Station locations are growing on me. I signed up for their email list and often get links to coupons or games to win coupons. I've been here twice with BOGO coupons and have gotten very good value and good subs. One minor issue during the last visit was that the clerk discounted just my drink (cheaper) when he should have discounted my sub. I like their teriyaki subs and cheesesteaks and my wife likes their artichoke subs. Fresh lemonade instead of a mix is also a plus. read more

The cheesesteak was delicious!! I ordered extra provolone and feel charging $1.49 for maybe an ounce more cheese is very pricey. The fries were also delicious as usual. However, the medium shareable cup was only partially full. That looks like you're cheating the customer. Owners will need to find other cost cutting measures instead of overcharging and decreasing portions. There are 4 other sub type restaurants near this location and we have many other options who have not been doing these things. read more

Penn Station East Coast Subs - Medium shareable fries, cup not full like it usually is. - Sandwiches Near Me - Durham, North Carolina

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Had never been to this chain before, but was craving a good sub sandwich and thought it deserved a chance. I ordered a chicken parm sub - the bread and the sauce were great, and the cheese was fine. The service was also adequate and the food was ready for me to take when I arrived. Unfortunately, that's end of nice things I can say about it. The taste of chicken and mushrooms was extremely bland, and their consistency was like chewing rubber. The pizza place across the street, Tomato Jakes, also has some subs on their menu and they are definitely a level up from what's at Penn Station. Won't be going back here sadly. read more

It's been a while since I had a cheesesteak, so I had to stop when in the area. This was my first time at this Penn Station. I placed an order on Uber Eats and I had to call them to fix an order, which they did. The place is operated by a younger crowd but they are doing a great job and making great sandwiches. I will certainly return read more

Their subs are wonderful. Very fresh and delicious. Great bread and meats. Love the subs!

Have eaten at J'ersey Mikes', and Penn Station. Both have their advantages, but I prefer Penn Station. For one, they bake their breads FRESH. Not a big batch, for the whole day, but rather, as the need arises. (no pun intended!). I am not a white-bread eater, but it is very good. The also offer wraps, which I have not tried, but look delicious from other customer chowing down. EVERYTHING is fresh! You can taste in your first bite. I have two suggestions for Penn Station..... People LIKE desserts. When I was there, I only saw a "saran wrapped cookie brownie". It did not look appetizing at all. Also, I would hope, that corporate evolve in adding more toppings. Perhaps add olives and/or peppers. P.S. is relatively new to the quick bite business model. They are worth the trip, no doubt, but still growing .. Enjoy! David read more

The grilled Italian. Fries. Cookie. Meal of the week. I'd go all the time but have a family of 6, and it's a bit pricey, but man, it is so good. read more

Great staff. Awesome location. There's never a lot of people when I go so I usually in and out in about 5 minutes. There's a friendly staff that's always willing to help. Craig is the owner and everyone is so nice. They do a great job and greeting customers and assisting with food choices. They give great staff reviews on sandwiches when you request their opinions. The facility is clean and the food is great. I love this location and I'll be back. I've been to all of the local Penn Stations but this one is by far my favorite! 5stars read more

Penn Station East Coast Subs - Where it all begins - Sandwiches Near Me - Durham, North Carolina

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Ordered 2 sandwiches, a small and medium chicken Philly cheesesteak and a nedium order of fries. I requested mushrooms, onions and banana peppers on both with mayo. One 1/2 sandwich had a mushroom and piece of onion on it. The other sandwich just had mayo. After more than a 15 minute wait, it was incredibly disappointing to get home and find the sandwiches were wrong. I won't be back. read more

If I could give zero stars I would. I placed an online order at approximately 1:50pm. Sent boyfriend out to receive order. He arrived at the store around 2-2:05pm. The promised ready time was 2:11pm. I understand businesses get busy however what happened next is ridiculous. Upon his arrival, he stated he was picking up an order for me (who is currently sick at home) and went to sit down. He said the restaurant was not busy at his time of entry however soon after he sat down approximately 10 people followed suit. Half of those 10 people received their orders before my boyfriend received mine. Why do you prepare an order that you've had for 40 minutes after those who just entered the store?! Absolutely ridiculous! read more

My boyfriend kept raving about the fries at this place so I gave it a try. Everyone else's reviews about the staff being extremely friendly were correct! All of the staff were very welcoming. It is very clean for a sandwich shop and when there weren't people in line the staff were busy cleaning. Since the artichoke sandwich was mentioned several times in reviews, that is what I ordered. The lady taking my order asked if I wanted to add chicken. I was glad she did because I would not have thought to do that on my own. I am a sucker for artichoke dip and the sub did not disappoint, its basically artichoke dip on bread. Mmm. But not for the faint of heart. It was heavy. I tasted some of my boyfriends cheesesteak and it was very good. Both of our sandwiches came out piping hot and the fries were dropped fresh. The fries were delicious, I wish they had a cajun/seasoning salt option thought, that would have really sealed the deal! read more

Penn Station East Coast Subs - The artichoke with chicken - Sandwiches Near Me - Durham, North Carolina

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Just stopped by with the family today while on a road trip. The people working were all very nice. The place was clean and service was decently fast for how fresh everything is. We got the cheesesteak, the pizza sub, and the Ruben. Everything was incredible. While we waited, one of the gentleman gave us free samples of their cookies- soft & warm! If I'm ever in the area again, I would love to try something new. read more

Expensive, the salad shouldn't even be on the menu (Blah), hair in the wrap (really?!), customer service should take a page out of other fast foods playbook, and there's nothing no-touch in the bathrooms. Won't be back. read more

Penn Station East Coast subs is a franchise and I had been to one in Raleigh before. I knew to expect quality subs and fries. I had the six inch Italian and fresh cut fries. They are more expensive than a subway or Jimmy John's but they are higher in quality and those places don't offer the fries. The subs heated are comparable to Fire House I would say. The service was very friendly at this location. They seem to really care about the customer experience. This is what makes people want to return, and I will definitely return to this location. read more

Penn Station was medicore. The staff was friendly and the food came out pretty quickly, but quality was not worth the price. Me and my daughter ordered the tuna salad sub, and my wife got the philly cheesesteak. The tuna was fine, but it was just tuna, lettuce, tomato on a sub, nothing special. My wife's philly tasted like a pizza, so not really what we were expecting. Overall, it wasn't bad, but if you're looking for a sub, I would go to Subway for half the price. read more

Penn Station East Coast Subs - Sandwiches Near Me - Durham, North Carolina

My grilled artichoke sandwich was very good, but a little oily. I'll order it with no mayo and half the cheese next time. Otherwise, though, I thought it was creative and a nice change from the standard veggie sub. The fries are excellent. I would come here just for those. I love crispy fries, and these are just the right combination of crispy on the outside and soft on the inside. There are fountain drinks and lemonade, though the lemonade is, oddly, more expensive than the other drinks. I had iced tea, which was good, though I wish they had Splenda for it. read more

I like their intention of fresher subs and lemonade made from real lemons. However my experience here was just average. I had an all veggie sub, and the veggies were a bit hard to find (aka not enough) and the service was slow, one person making sandwiches during lunch hour is just not enough. I just didn't expect to have a 20 minute wait for a takeout sandwich. read more

Bland subs, this is basically a watered down subway...and that's saying something. Awful service the staff took way too long to get my order because they were watching the basketball game on their tv. Just go over to rise or chick fil a, honestly read more

I was pleasantly surprised to find this place the other night when I was starving after shopping a bit. As a pescatarian, sandwich shops are never incredibly interesting. However, Penn Station had a unique option outside of the normal grilled vegetable sandwich - a grilled artichoke sub. I ordered it with mushrooms and without mayo (the lady taking my order referred to this as "dry"). It was delicious! They serve their sandwiches open faced and mine had a ton of cheese on it. I can't say this will become a regular place since it was a little greasy, but I will definitely return when I'm in the mood for something heavier. They also have fresh squeezed lemonade, which is always a plus in my book. read more

Just about anything would be good on that bread. And the fries, you have to try the fries. Great food, great customer service read more

Delicious and nice staff. Ate the Steak and cheese it was on white bread that you could tell was freshly baked.

I had the Italian and Club sandwich here. By far my favorite place to get a sub now. Can't wait to try the other selections. Fries were good as well. read more

Penn Station East Coast Subs - Pizza sub with fries. - Sandwiches Near Me - Durham, North Carolina

Excellent! First time here but won't be last! It's similar to Quiznos but way better. You can just tell the quality or their meats and breads are far superior! Their French fries are amazing! And they toast your sandwich just right! Check it out! read more

Yay, I'm a fan. I ate here yesterday, well picked up, and service was amazing. Subpar for a sub restaurant. I would have almost given 5 stars except for two things. 1. The lady who took my order, she also was handling my sub, one glove on, one glove off and I saw her touch the pepperoni on my sandwich with her bare hands. 2. I had the italian and I am a fan of grinders but this one lacked flavor in the oil and vinegar department. I'm not sure what it was but that is what I look for in my italians. I did get a good portion of fries and they were great. I do like this place a lot because it is very clean and aesthetic. Service was beyond normal of a sub shop and I would be back because of that. Meats and everything looked fresh. I do like this place above all from other places because unlike other sub joints they seem to have a closed food storage system? In other words there's a LID that they close down over the meats and veggies when not being used. Other places leave this stuff out to the open and I REALLY like that they have this. Also they have a lifted up sub station which shows how clean the restaurant really is and I like that! No hiding anything. I will be back! read more

My first visit was fantastic. Everyone was incredibly cheerful and friendly. My cheesesteak was delicious & the fresh-cut fries were phenomenal. And having Heinz vinegar available for the fries?! Made me homesick for Pittsburgh :) My second (attempted) visit was not a good one - to say the least. I walked in last night approximately 20 minutes before closing and was refused service. I felt bad walking in that close to closing (I've worked retail & would hate when people did that), but the "open" sign was lit, all the lights on, and several employees were inside. When I walked in, the guy behind the counter simply stared at me while the girl in the back near the drink station stopped what she was doing and placed her hand on her hip as she proceeded to stare at me as well. Feeling uncomfortable, I asked if they were still cooking. The gentleman at the counter looked at the clock & just said "um" and turned to the girl in the back. At this point, the girl looked at me & quite rudely said, "What does that sign say? Can you read that sign? What does it say on the sign?" I was seriously in shock. My first visit had been such a pleasant one and to be spoken to that way, especially when I had very nicely asked if they were still cooking, was beyond unnecessary. If they had simply said something along the lines of, "I'm sorry, we were slow so we've already turned off the grill & fryers," I would have been fine. I understand that happens - no problem. But there was absolutely no reason to speak to a customer that way. None at all. And if they weren't willing to still serve paying customers, they should have turned the "open" sign off and locked the door. Also, it's not as if I walked in 3 minutes before closing, it was 20. After my first visit, I would have rated Penn Station with 5 stars - in fact, I raved about the visit to family back home; however, at this point I'm not even sure if I will go back. read more