The customer service is excellent. 3 staff working were very sweet and explained the sandwiches with many questions as I've only been to Popbelly 1x. I ordered the sweat heat pork BBQ, chips and BBQ chips. Sandwich was great. Location was very clean as I sat inside and ate. read more

Potbelly - Slow cooked pulled pork, cheddar, pickles, sweat heat BBQ Sauce. Very moist sandwich and nice size for original. - Sandwiches Near Me - Durham, North Carolina

Food was very good. But the middle aged lady working the register is rude and unkind. She treated both myself and friend who went hours later the same. We want to tip the amazing young man making sandwiches but she makes it hard to do that. She needs to attend a class on customer service. No reason to just be angry ringing up happy customers. I will visit another location in the future. read more

First time there. Liked it did not love it. Service was wonderful. Liked the whole process. read more

I've always been a Potbelly fan and this was my first time this location. Friendly staff, that's always a plus. I ordered the regular Cubano and it was pretty solid. Good portions of all the ingredients, everything came together nicely. The restaurant was kept pretty clean, although the table I sat at was a little on the sticky side. read more

Great customer service! The sandwich was amazing! Each bite was delicious! First time here and definitely will be coming back.

The food was amazing I loved it, my family loved, and I recommend you try it.the service was lovely and I just had an enjoyable time with my family. read more

One of those places that you kinda anticipate will always be around a 4 star experience. Never bad and never great. Their toppings are really good. They still need to give you more meat when ordering chicken especially. Bread is decent but you need to order it thin or it's too bready (back to the meat issue). Friendly service, often understaffed each time we go read more

Awesome sandys, awesome moderately spiced pepper salad, awesome soups, better than panera

Great sandwiches. Hails from Chicago. 1979. Just plain good. No real competion. I love The Wreck!

Delicious. I love Potbelly and was excited to realize there was one nearby! My veggie sub was full everything I wanted and they don't even charge you per ingredient like most places do. Did I take a picture? Nope, I was to busy happily munching on my sandwich. read more

We enjoyed the visit. Food was great. Friendly staff. Very attentive. We will be back

Food is good and fresh, staff is friendly and helpful. Will be coming back in the near futur.

Even though this is a chain restaurant, it was a well run one. The service was fast. The staff were friendly. Plus they cut their pickles daily which were very good. I had the A Wreck sandwich and my wife had the pizza melt. They were both very good! We will definitely go back when there. The only issue with this location is parking is a little tough on a busy day. The restaurant is in a mall area and the lot is shared with all the stores. read more

Potbelly - customers at the counter - Sandwiches Near Me - Durham, North Carolina

I had the best sub of all times. Omg it was made my sandwich artist. It might have just been my lucky day. But I wish I had played the lottery that day. read more

This is a reliable Potbelly shop. I've had really good experiences over the past few months. The staff members make me a great sandwich consistently. They do the simple, foundational tasks very well. The toppings are distributed throughout your sandwich evenly. The sandwich is rolled in the paper properly and the ingredients don't fall out when you open it. They're friendly enough and the tuna has always tasted great. This a great spot for lunch or a snack if you are in Southpoint. read more

I come here a lot with my kids. Staff is always friendly and helpful. Tables & dining area clean.

Last two times I've come here, the deli meat has not been fresh. So dangerous, as Ive had a stomach ache after eating here. Tables are almost always dirty too which makes sense because the food is rarely fresh. read more

I used yelp to make a takeout order. I arrive in the store about 15 minutes after making the order. On the app it said it was still waiting for the store to acknowledge the order. I waited in the store a full 15 minutes and watch customer after customer walk in, make orders, gets their orders fulfilled and leave. I politely told one of the employees that I was in a hurry and needed to leave, so he said he'd start working on my order shortly. I ordered 2 orders of Mac and cheese. From far I could see him scoop something soupy/pasta like- something that looked like Mac and cheese into the little containers. He then returned to helping other customers. While waiting I overheard him tell a customer that they were out of Mac and cheese. Once I received my order and left and got home I was so disappointed to discover that they had given me soups instead of Mac and cheese. I'm super disappointed in this store for its ridiculous customer service. read more

So glad we have a Potbelly in the area now! Such great sandwiches and the staff is really friendly. It's also the perfect spot to place an order online and drop in and pickup. They also have the BEST milkshakes, so get you one of those! read more

Potbelly - Inside - Sandwiches Near Me - Durham, North Carolina

Great addition to southpoint! We found their sandwiches to be tasty, affordable and a decent size! I got the Mediterranean chicken sandwich which definitely has some kick to it...you've been warned! Their takeout service is awesome during the pandemic as well. They have cubbies set up so you can order through their app and then go on, grab your food, and go! How efficient and safe is that! read more

Outstanding sandwiches and service! Today I had the wreck and it was delicious! Turkey, ham, roast beef and salami all toasted!! Extremely delicious!! The staff was so friendly and helpful! I will be back all the time!! Thanks PotBelly for an amazing sandwich! read more

I'm addicted to this place! Their flatbread is good enough to be eaten alone though with so many choices of sandwich fillings, it may never come to that. My favorite is the veggie sandwich melt with avocado and three types of cheese and mushrooms but you can add as many toppings as you want and customize the cheese. Their Mediterranean is good as well and they have your traditional subs and a few more "exotic" lol flavors. The only suggestion I'd have is offering a few more condiments like ranch. I know it's pedestrian but it doesn't mean it isn't good! They are very fast and keep things rolling along there. read more

Food was fresh and made right in front of you and tasted awesome. The restaurant has some indoor and outdoor seating. I enjoyed my lunch outdoors and will definitely return in the future when I'm in the area. read more

Amazing sandwich shop in Durham!! The staff is friendly and the toasted sandwiches are delicious!! I loved the big meatball sandwich! It was enough for lunch and dinner! I highly recommend this spot!! read more

Potbelly Sandwich Shop is a nice looking and clean restaurant. I wasn't impressed with their sandwiches though. I've had both their grilled cheese and tuna sandwiches and both were just bland. Not nasty, just not really flavorful, so in my opinion not worth the money. read more

I love Potbelly's, so was happy to find out that a new location in Durham opened recently. I went there for lunch the other day, and ordered my usual Wreck sandwich and soup. The quality was excellent, the store was clean, and parking was easy. Where my experience fell short was with the service and employees. They were very few customers in the store, and at least five employees behind the counter, but they were all focusing on other things and not worrying about the customers. Two were talking about T-shirts. There was a small line of people to check out, but the cashier just up and walked away after checking out one person, to answer a question another employee had asked him about where something g was. The customers were left just standing there. It took about two minute or so before someone else came over to check them out. Only one person was making sandwiches, despite there being a line. The other employees talking to each other and one could have easily helped out with sandwich making. Then when I got up to the register to pay, even though I was in line, the cashier left again. It took another couple minutes before the woman who made my sandwich went up there to check me out. The cashier never said "wait a minute" or anything, he just turned his back on me and started making cookies and talk to another employee. Weird. Why would he walk away on a customer standing there to make cookies? The most unpleasant part of the visit was the manager and service. There was a thin woman who was clearly the manager and she berated employees loudly three times just while I was in the store. At one point, she just started yelling "don't touch my iPad! Don't touch my iPad! you need a managers password" or something like that. She gave directions to her employees loudly and n a condescending manner. Two of the other employees were also arguing about something ("it was not your fault") while cleaning the store. Loudly. It is very unpleasant for customers to overhear all the employees arguing and the manager yelling at people. I actually said something to one of the employees afterward, and would've spoken to the manager but she was not available when I was leaving. read more

We really enjoyed lunch here! We ordered 6 sandwiches after moving for our crew and everyone enjoyed what they had. I liked the option of getting thinly cut bread as that's my biggest complaint at most other sandwich shops. I got the Greek Mediterranean chicken sandwich and it was the perfect balance of chicken to peppers to feta for good flavor. A friend got the pizza sandwich and thoroughly enjoyed this option! A few got the grilled chicken sandwich and also liked it. I liked getting a free cookie as well when signing up for rewards as a perk! We will definitely go back when wanting a quick sandwich as well as to try the other options there read more

First and last time. Just ordered ,asked for soup & sandwich and salad & sandwich. One didn't have onions or mayo. The other didn't have avocado. It is a rainy day so thought this would be a good idea to give spot business since its new to neighborhood. Bad move. And sandwich was not even average. Could have got whole hero and market place soup form Harris Teeter. read more

Less than one star. Zero stars. Food is good but the staff and manager are completely incompetent. Three times I've ordered online to pick up on my lunch break. All three times they've missed the order and I have to go without lunch. They made me wait 15-20 minutes before even asking what I needed. Please!!! Don't ever bother to order online there. Trust me. read more

This place has a nice variety as far as food goes. But let me inform you that the wage is $10/hr for hard workers, no matter the level of experience. BIG ONE ! Staff does not get their tips ! IF there are cash tips, staff can only use the toward a discounted meal and if not they receive no tip at all. It goes to the company. Even IF someone was to tip $50 on a catering delivery, staff only receives up to $20 and the rest goes to the company. You get paid the same wage throughout. This is with not being compensated for gas or mileage use on your own vehicle. I feel like the Franchisee simply takes advantage of people desperately in need of work. read more

Best sandwich place ever. Perfect bacon and flavor. Good people who work here make it easy to order also I order for delivery sometimes. I'm great at making sandwiches at home. But I still will drive here for their sandwiches. Bomb.com ! read more

Came to Potbelly for a chix salad sandwich, my first visit. The salad portion was one small scoop. I asked for an addl scoop for $1.00 and was charged $1.59 at register. A bit nickle and dimey for my taste. read more

Delicious spot for a good hot sandwich. The pizza sub is a great choice. Don't forget to grab a sugar cookie on your way out!

Just waited an hour fir an expensive salad that when it arrived was terrible. Greens were brown on ends and wilted. Cherry tomatoes were not ripe, cucumbers were soggy and the croutons were stale. Ohh and they were closed when I tried to call 10 minutes before closing time. Sums it up! Second failure for this place. Thanks but no thanks in the future. How hard is it to pack fresh ingredients? Ugh! read more