I use Pennington for work projects, and they always deliver. I am grateful for their front office always being on top of things. This family business is extremely friendly and helpful. They are also extremely creative - having come up with the current logo the City of Redlands now uses. They almost always beat Amazon prices and if they can't they will tell me so I can get the best deal. The owner and his family invested much into this town through volunteering and community service. It's an honor to put money back into their pockets by doing business with this fine company. The products are always of great quality and consistently top-notch. read more

Found them on Google walked in the office, it is Really clean as well professional looking .the atmosphere is simple but very to the point No clutter Rene Greeted me and took the best care of me from the start ! He is Very nice and made everything absolutely easy . I am beyond Pleased with the embroidery they did on my shirts and very fair priced . Communication is on point . I will most definitely be giving them more of my Business . read more

My shirts turned out SO gorgeous. They did a great job. Perfect sizing, the colors are great, and they got it done 3 days before the deadline. My order was more expensive than expected, but well worth it with the craftsmanship, follow ups, and turnaround time. read more

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Thank you so much Lena, Ashley, and the whole Pennington Designs Group. I came in to order half a dozen racer polo embroidered polos for my team and I. My prior experience with another vendor was not pleasant and I was so impressed with the customer service I received at Pennington. Lena and Ashley did such a great job at helping me choose the right polos, sending me estimates within the hour, and sending me reminders via email. The whole process was pleasant and I received my order within the week. The quality of the polos was great! The embroidery design outcome was amazing! I will definitely keep them in mind for any future orders. Thank you! read more

Pennington Designs - Love how the embroidered design came out! - Graphic Design Near Me - Redlands, California

I bought a stole for my boyfriends graduation and asked if they could embroider it. I was met with awesome customer service along with a beautiful stole embroidered with his name class and degree. I would go back to them anytime! read more

Pennington Designs - Graphic Design Near Me - Redlands, California

First we got some letterhead. Then we got some envelopes. It's grown into thank you cards, Christmas cards, email signatures, PowerPoint slides, mugs and more. My favorite is the acrylic signs they made and installed on the wall at our office. It looks first class and everyone comments on how nice they look. Ashley and Richard are the daughter and father team behind Pennington Design that can bring your brand and marketing to the next level. They design, print and deliver high quality products and work closely with you until the job is done. You're going to get friendly family owned professional services. When our business cards were approved and printed, somehow the colors were off. Ashley was not done until we were satisfied and printed a whole new order at no additional cost to us. Now that's service. read more

Totally satisfied over and over again Richard and his staff always make great business decisions for my businesses I don't think I would be where I am at today without their artwork and effort super happy great place fair prices and quality work read more

Just got my business cards done by them and it was a great experience! I did not really like the first proof they sent me so I went in the next week. I sat down with them and they made all of the adjustments in front of me and were very helpful. Go here for your business cards! read more

Not too happy with these guys. They charged me for design time on designs that me franchise provided. I would not use these guys as they are looking to nickel and dime you. They aren't interested in building long term business relationships. Have to upgrade these guys to a 5 star. Hey screwed up an order last month but the owner bent over backwards to make it right. I appreciated the Herculean effort he made. read more

I love great customer service and Ashley and Pennington Designs did not disappoint. Timelines were ahead of schedule and price points were inline with the industry average. read more

Pennington Designs turned around our funeral event programs and materials in record time. Everything was amazing and the print quality was fantastic. We'll definitely go to them again; hopefully not for a funeral. read more

After seeing Pennington Designs pop up in Redlands about two years ago, I have been wanting to give them a try as I needed new business cards for my art business. Having gone through impersonal and boring service with Vista Print and similar online companies, I was ready to make a leap (maybe spend a little more money) and to get a product I was really proud of and had a hand in helping create. Ashley, at Pennington Designs, is SUPER helpful and we designed the cards together. The whole process took well under an hour and the cards were finished at the correct deadline (in fact, I think they were a day or two early!). I was incredibly satisfied with the look and the amount of cards I got for the money spent. I always get compliments on the quality and originality of the design and would not hesitate returning or recommending Pennington Designs to a friend. read more

Team Pennington takes care of all our marketing and branding needs. From highly technical engineering information to specialized marketing peripherals , including trade show material and apparel. As a provider of industrial products worldwide, time to market and high quality production are of the essence. JDA Global considers Pennington as a vital and integral part of our marketing team. John D Allen CEO JDA Global read more

Bad service, and Yes they took my money first! as always paid in full, and I'm still waiting. My order placed in September and paid for! It's Now Nov 10th and Richard should be delivering tome today before 2 pm!, Lets see if it happens..... Spoke With Ashley twice, yes very apologetic, but still too long of a wait. Sorry guys I love Redlands and like to buy local, but may have to rethink this. read more

We had a last minute, emergency order for our youth church camp. They went above and beyond for us! The best customer service I have ever seen! We will never use anyone else but Pennington Designs! read more

Pennington Designs is packed with a great combination of professionalism and talent! Their designers are attentive and courteous and strive to produce your product of choice to perfection. I am a small business owner and ordered business cards and tri-fold handouts for my first experience however, I left with a catalog so that I can continue to order more marketing material for my business. They do it all from print to embroidery and sincerely care about the quality of your product. They've earned a customer for life. Thanks to Richard, Ashley, Lacey and the rest of the team for their attention to detail and impeccable customer service! read more

I can't say enough good things about this company! I was on a bit of a time crunch and wanted to get some custom koozies made for my sisters wedding and they pulled it off with ease. I couldn't be happier with my order and it even came in earlier than expected. If you want quality merchandise and great customer service I highly recommend them. read more

Great company! Prompt, informative, easy designing process that I got exactly what I wanted and they are the nicest people to work with. A special thank you to Chris who kept me informed through the entire process. We will be using them in the future. Thanks Pennington Designs!! read more

Very pleased with the finished product! Our organization was in need of some polo shirts and we are glad we chose them for this project. Ashley was very nice and helpful. Richard, he too was very helpful and went the extra mile with his customer service. Needless to say, we will be doing business with them again. Thanks again guys! read more

Pennington Designs has been quality since we have started working with them 2 years ago. We initially started out with a small order of about 12 items, mostly shirts and a few hats. After receiving the order, we appreciated the quality. Fast forward a year and trying other print shops (we like to spread business around), and Pennington still stands strong among the crowd. Pennington's gives us a peace of mind because even though there may be cheaper alternatives, we know they will deliver a quality product, in a timely manner, and at a reasonable rate. Thanks Ashley and crew, we look forward to our continued business with you! read more

4-25-17 Tuesday around 2:30pm I needed some signs made up for my Mohawk Pet Expo. I spoke to Richard. He showed me some custom linens. I met with his designer. She was amazing. Richard asked me when I needed these linens to be ready. I told him by 4-28. He said they would try to accommodate my needs. They should be ready 2pm that Friday. Got a call from Ashley Thursday around 9:45am saying they have delivered... One day early and a impossible deadline. Everything was amazing. Richard and his team are the best ever. Thanks you so much for all of your hard work. read more

Preface: I'm very, very rarely motivated to write poor reviews, so you should definitely heed this warning. "Eek! Methinks not" is right, Yelp. I'm a graphic designer based in Redlands. I'm an advocate for quality, and I'd been wanting to try Pennington out on a project since I moved to the area. I was finally able to convince one of my clients to pay a little extra, which I thought would be a huge win for supporting local businesses in Redlands. To make a long story... well, still pretty long, they outsourced the job to a company in New Jersey. We got the proofs, no problems at all. Well, there was a very ugly spot on all 500 prints that did not appear on the proofs. It was the fault of the printer. The outsourced printer demanded the prints back before they would reprint. After a lot of back and forth, they finally agreed to move the delivery date up two days. From invoice paid, files with Pennington, to having the correct prints in hand, it took a grand total of 1 month + 4 days. Key: What put me over the edge is that there was absolutely no urgency, on any level, to fix the problem. I'd paid the bill already. I should also mention that my client is in New York, very close to New Jersey. They could've taken the correct prints over on a truck, but they're telling us 7-10 days for a reprint. So, I requested a discount, which seemed reasonable given the timeline, my contact at Pennington agreed and said "Absolutely. I'm working out the details". Still nothing. During this 1 month + 4 days, I'm telling my client to sit tight almost every day. A few days later, on a Friday, I was told that the owner, Richard, wanted to speak to me and would call at 1:30pm. I finally received a phone call from him on Tuesday at 4pm. This is where it turns really unpleasant. Richard was not at all interested in finding a compromise, or an amicable solution. He a) thought that the timeline was completely acceptable and b) only wanted to absolve himself and prove that I was being unreasonable, reiterating that Pennington "did everything" that they could have done (1 month + 4 days). When I explained that I did not feel as though they had done everything possible, and asked him if he would honor the discount that my contact had deemed appropriate, his response was yelling "Are you serious?! Are you serious?!" at me. Uh, okay. If outsourcing to a dodgy printer in New Jersey and providing me with very lackadaisical customer service "everything" that Pennington can do, then I guess that pretty much sums it up. There is absolutely no added value in choosing Pennington. There are plenty of cheaper, similar quality (or better) printers who will work a lot harder to make sure that their vendors are responsible, and customers are taken care of. In summation: Not local, New Jersey. 1 month + 4 days. Lackadaisical. Angry Richard. Hugely surprising, mostly disappointing. Don't even consider it. Edit: In response to my negative review on Facebook, rather than addressing it, they just removed the 'Reviews' section from Facebook. read more

I would like to give Richard 5+ stars for his customer care. Seriously Richard you are fantastic I thank you for helping me with the little issue we had! read more

I ordered business cards, which are great, but I was disappointed with their service. I thought a smaller business would be more customer service minded, but the cards weren't ready on time. Dakota, the worker that was assisting me, said that she was still waiting for me to approve the cards, even though she responded to my approval email, saying she was sending the order to be printed, which means she forgot about it for several days and was trying to blame the delay on me. So, I'd get any deadline with them in writing, in the future, and remind them of the deadline, since initially letting her know wasn't enough. I asked if they could give me a few temporary business cards and Dakota said no. I was directed to a manager, after informing them I wanted my money back. Only then, was I given temporary cards. I think their designs are cute, but I don't know if I'll ever want to go through them again. I paid $70 for 1,000 business cards and was treated as an inconvenience. They said the final product would be done Monday or Tuesday and that they'd call me; they didn't call me and the cards weren't until Wednesday evening. read more

I had a fuzzy jpeg idea of what I wanted and a nearly impossible to meet deadline and they worked absolute magic. Thank you!

Wow, what a fun and professional group! Pennington has done the shirts for the Redlands Elks Lodge for the past two years and I can say that the quality doesn't get any better. read more

Dakota was an incredible help. She made my buying experience excellent handled everything start to finishing speedy fast and even followed up to see if I was satisfied Highly recommend this place and Dakota read more

Horrible service. Was not given hat in my order and it now is going on two months. Have been offered 3 different hats and if I wanted that design I would have ordered it. Will never use this company again and I better get my money back! read more

Absolutely amazing place to work with! Very helpful, knowledgeable and professional. Ashley and Dakota both have been a pleasure to work with, they listen to what you want and make it happen. Received several orders ahead of schedule and in perfect condition! I highly recommend this company! read more

I have been using Pennington Designs for all of my mail out marketing for a few years now and am more and more impressed each time. Richard always comes up with great ideas for the wording of specials and laying out my mail out postcards so that they are eye catching and effective. Any ideas or layouts I ever bring to him are always greatly improved upon. His professionalism, attention to detail and always positive and enthusiastic outlook brings a new level to customer service that others could learn a lot from. Great job guys!!! read more

I recently found myself in Pennington Designs to explore the options of what to have for favors for my husband's medical class reunion. At first they were so very attentive and made things happen quickly including checking on prices and options of what could be done Leaving the store I returned a few days later and had decided on making labels to customize gift bags, water bottles and cookies. I should have stopped right there. The graphic designer didn't seem to be very creative ~ I had to constantly make suggestions! The folks at the front desk seemed to be very distracted and I spent way more time in the store than necessary! The huge disappointment came when I came to pick up the labels. The labels were printed on flat paper not shinny as I assumed would happen. I didn't think to clarify the type of paper because when ever I've had custom labels printed in the past it was ALWAYS on glossy paper!!! To make matters worse the labels looked like they had been cut by a young child ~ very uneven and unusable!!! The only thing that went well was the graphic I worked with the designer on to design to be baked on a cookie at the local Michelle's Bakery! (Pennington Designs kindly emailed the design to the bakery). I'm sorry I spent way to much money for what I wasn't able to use and had to scramble at the last minute to pull together another option. I can't recommend this business. I have examples of the labels if anyone wishes to view. SORRY!!! read more