Pensacola Center For Endodonticst previous reviews review are old. Unfortunately today staff is…read morerototic, lacks warmth and human touch. Very untrusting. A bad business etiquette.

I typically dread any visit to a dental office but I was in severe unrelenting pain for the prior…read more48 hours and my regular dentist had recommended a root canal. Fortunately, he referred me to Dr. Bell. From the moment I walked into the office, there was a feeling of serenity and hospitality. I was seen very close to my appointment time and the assistant did a very thorough intake, including several imaging studies. Dr. Bell explained everything in detail and answered all my questions. This man is absolutely brilliant and it was obvious from the moment he began describing the procedure and the options. Dr. Bell did a few painless injections of local anesthetics and then the procedure itself was completely pain free. After hearing such horror stories of how painful a root canal procedure could be, I was apprehensive. But it was totally unwarranted; I felt absolutely nothing during the procedure. The entire evolution was very efficient and professional and I was completely at ease. I was stunned at how uneventful and painless the entire procedure turned out to be. My point in writing this: don't delay an indicated root canal because of dental phobia. The longer you wait, the more likely the dental issue will progress. This is the place to go; they will take exceptional care of you if my experience was any indication of the incredibly professional and efficient practice at the Pensacola Center for Endodontics. I could not have imagined a better experience. I am forever grateful to Dr. Bell and his staff for accommodating me on short notice. Dr. Bell truly cares about helping his patients and it was evident in the entire interaction.

I called this office to pay for procedure that my son was having done when I gave them my bank…read moredebit card. I was told that I would have to pay $30 more as a quote convenience fee. I ask if they have electronic checking and they said no, and if they did, they would not take a personal check anyway I believe this is extortion. I mean, convenience fee, my ass I would not recommend this business.

I had my wisdom teeth pulled by Dr. Dean on 11-24-25. Prior to the procedure, everything was…read morecompleted to provide for a cost estimate for the work. I was to owe $50 for my deductible and that was it. Now, well after the fact and with insurance involved, I am being told I owe more. In fact, I have received more than one letter outlining different amounts that might be due. One dated 1-12-26 says "Please pay $2,335.00 by 2-2-26". Another dated 1-20-26 claims I owe $625.00 due immediately. The fact of the matter is, I likely owe nothing, but I needed to get someone from their office to justify to the insurance company why the surgical codes billed were necessary. Such as simple ask, where the answer gets the office paid, and gets me out of the discussion. Win win. But no. It was already unpleasant to receive letters stating that I should provide "immediate attention" to the situation, but even more so when I had to leave a message twice (three days apart) to get someone in the office to respond. Definitely not "immediate". Don't expect me to act "immediately" if your team cannot act immediately. Prior to calling the office, I called my insurance to see what they would say is the issue. The issue is, the office billed for surgical codes and procedures, yet provided no notes to justify why the surgery was needed (as opposed to a simple extraction). When the office representative called me back, she was very short and unsympathetic to my situation. She basically told me it was my problem, and that all the paperwork I received prior said "estimate" so it is what it is. She said your office does not submit "notes" and only submits an x-ray. She told me the x-ray is enough to which I stated it obviously is not.....as here we are. I asked if there was any way to get the justification over to the insurance, and was told perhaps if they wanted to send something....but your rep was not willing to do anything to help facilitate the reconciliation or to make that happen. It is unfortunate, after having trusted your office to help me navigate this journey, that she could be so unwilling to assist or to help provide for some type of mutually agreeable solution. I shared my feelings also about being in the middle between their office and the insurance company trying to mediate but that was of little concern as well. I contacted my insurance again, and ultimately was told that they would pay the claim out, but they do need some type of surgical notes or explanation as to why my teeth had to be surgically removed as opposed to a standard extraction. They provided the attached EOB, and said I could write back with my own narrative as to why the teeth needed to be surgically removed......but I am not sure I am qualified or would provide what they need to justify the charge/procedure. I tried to call the office back, and to speak with someone else to simply see if anyone could help in providing a simple justification statement outlining why surgical removal was necessary. I think this is a simple request to a simple issue, and again hate that a staff member with less than stellar customer service skills felt it appropriate to dump a $625 bill in my lap, instead of working with me to resolve the matter (for all involved). At the time of this review, the issue remains unresolved, and I await a response from the office to see if they will provide me with the justification my insurance seeks in order to pay the claim.

Dr. Washburn is very down to earth, having retired from the military and starting his own practice…read more The office ladies are helpful & Jennifer, the hygienist who cleans my teeth, is the absolute best! Yes, there are many options, but Dr. Washburn & staff should be at the top of your list.

This appointment had been scheduled approximately six months in advance. Historically, this office,…read morelike nearly every medical and dental practice I have encountered, sends appointment reminders several days before an appointment and often additional reminders closer to the date. Instead, I received a text message reminder at 8:01 a.m. for an 8:00 a.m. appointment. Having not yet checked my phone that morning, I was completely unaware of the appointment. At 8:11 a.m., I received a phone call asking where I was. The tone of that call was far from pleasant. When I questioned why I had not received the usual advance reminder, I was told that I had been reminded that morning by text message. Regardless of my frustration, I immediately stopped what I was doing and rushed to the office in an effort to keep the appointment. Upon arrival, I showed the staff that the reminder had been delivered after the appointment was already supposed to have begun. Rather than acknowledging the issue, I was told that I was "an adult" and should not need a reminder. I found this response unnecessarily rude and dismissive. Whether a patient needs a reminder is irrelevant; the fact remains that the office's normal reminder process was not followed. I also inquired about the length of my appointment because I had previously contacted the office on September 2, 2026, after my new insurance became active. During that call, I requested an appointment with the dentist, specifically asking whether Friday appointments were available. I was told that the dentist did not work on Fridays and that someone would call me back. I did receive a return call, but no voicemail was left, and I had not yet had an opportunity to follow up. When I relayed this conversation to the receptionist, I was told that it did not "sound like a conversation they would have had." Rather than attempting to understand the situation, my account was essentially dismissed. At that point, Dr. Washburn was called to the front. He approached me and asked, "You wanted to see me?" My response was that I simply wanted to keep the appointment I had scheduled six months earlier. However, I also felt he should be aware that sending a reminder after an appointment is scheduled to begin is ineffective, and that the attitude I encountered from staff was inappropriate. Patients should be allowed to express dissatisfaction when standard office procedures are not followed without being treated as though they are the problem. To my surprise, instead of addressing my concerns, I was immediately dismissed from the practice and denied the appointment that I had rushed to attend. As someone who has worked in medical administration and medical billing for more than 20 years, I have interacted with countless healthcare practices. I can honestly say that this was one of the most unprofessional patient interactions I have ever experienced. What makes this situation even more frustrating is that I remained loyal to this practice during a lengthy staffing shortage. When the office was unable to retain a dental hygienist and my cleaning was delayed by approximately six months, I chose to be patient and understanding. I accepted the inconvenience and continued to support the practice. Now, after waiting again for a long-overdue cleaning, I have been dismissed as a patient simply for expressing concerns about a missed reminder and the manner in which I was treated. I believe patients deserve to be treated with respect, particularly when they are making a sincere effort to keep appointments and communicate concerns in good faith. Unfortunately, that was not my experience.

When all the other local dentists are playing amateur games this dude steps up and can get the job…read moredone with no bs and if he can't he'll explain why. This office is the only office I'll trust in this area. The rest are silly nonsense!

They charged over $600 for an extraction and when my insurance over paid leaving a credit the added…read moremore charges not submitted to insurance initially so I would owe them more money. Basic Dental procedure and they price gouged for max profit !

Took my disabled Nephew to 9th ave Dental Care. Dr. Martin was very professional and pleasant. He…read moretreated my Nephew with compassion and care. All of the staff were friendly and helpful. Everyone made this visit good. My Nephew was very nervous about this appointment and I was a little concerned by the other reviews. I can say I would be very at ease using Dr. Martin as my dentist and will continue to take my nephew there to be treated by Dr. Martin.

I had a bill I tried to pay and when I called, the phone was unanswered, and sometimes, like many…read moreplaces you think the phone is probably busy so you hang up and try again hoping to catch someone before another caller gets ahead of you..after a couple tries, the dentist answered the phone and basically bit my head off then hung up on me. My business will go elsewhere, not to mention, I will spread this business' lack of professionalism to every military person I know.

Outstanding service! Incredibly friendly staff and very clean area, great customer service, and…read morethey are always making sure I feel comfortable. I love it! I have been with this office for many many years. May God bless those people! Mariia E.

Howard LaFever I had several teeth pulled on top and bottom…read moreand had upper and lower plates made and finished up on Oct 23, 2025 I have never had such great dental work done during all my 82 years. I had dental work in Ft Lewis Washington April20,1964, and also January 1965 in Nurnberg Germany when in Army. Lived in Canada 24 yrs, and also had dental work, Peoria Illinois also lived 1999 to 2010 getting some work done, Lived in Chicago from Mar.1968 till July 1975. So you can see I found out that Tony D. Clark DMD Is the best I've seen, Of all those places. Great service, and very nice and friendly people there in Ft Walton Beach, FL 32548 850-244-3511

Root canal went okay. Billing is quite questionable. Their staff contacted my dental insurance…read moreto verify coverage and determine what the insurance would pay. I paid my portion in full before procedure. Six months later, I get an additional bill claiming 90 days past due (1st bill I received) and the bill said insurance did not cover all of the necessary procedures. If everything was pre-approved, what changed? It appears like there were several add ons to the bill that may or may not have been included in the original cost discussion with the insurance. (My coverage did not change). I was never informed that additional procedures were necessary during or after the procedure that would increase costs. Was this a Bait and switch? Makes me wonder. I do not recommend this facility due to their billing procedures.

I was referred by my general dentist to Dr. Speck. Appointment scheduling was easy. No long waits…read morepast your scheduled appointment time in waiting area. Staff is friendly and professional. Dr Speck talks you through your procedure and answers any questions you may have.

The office has a nice enough vibe to it - not super stimulating compared to other offices I've been…read morethough. The front office employees are amazing - all the woman are great spirits and energy, usually having no issues at all and enjoying their company - honestly upstanding characters and very respectful. Dr. Timko is very particular - a quiet and reserved man, his communication skills are less than par imo - sometimes it felt as though questions were ignored and you'll often get a relatively blank stare to questions asked if it's not on the agenda. It would sometimes feel as though he was a "solution" finder, rather than a "problem" finder and it sometimes left me feeling unsatisfied after our interactions as he wanted to find the solution rather than explore the problem. Conversations are extraordinarily quick and can leave a bad taste in your mouth. Performance of the surgery's went well enough, though I must recommend elsewhere if you have any major nerve issues with surgery related procedure - having an exceptional fear of needles, the nurses did amazingly at keeping their cool, but the doctor didn't do nearly as well of a job. Overall the firm did a fine job conducting the surgery - but the social interactions can make the experience far from perfect.

My 16 year old had her wisdom teeth removed today by Dr Timko. We chose Dr Timko because of the…read moreexperience we had with this office 8 years ago when my now 24 year old had hers out. Dr timko is super thorough and knowledgeable and we have been impressed by his work. His office staff were nice from start to finish. You won't regret seeing dr timko for your oral surgery needs.