Pensacola Honda

(5 reviews)

Douglas has been taking care of my 1995 F355 for 15 years. He is the reason that this car runs as…read morewell as it does. I haven't had any major problems with the car due to his superior preventative maintenance.

My dad owned a garage when I was a kid so I really appreciate a good, honest mechanic. This place…read moredoes a great job with my 2008 Porsche.

Automotive Alternative

3.7

(22 reviews)

Free waters and coffee for paying customers. Restrooms clean and in working order. Staff brought…read moreout and extra chair for me to sit in while I wait, that was very thoughtful and nice. Knocking a star off because there are cheaper options for an oil change for my car. A newer model (2024) and I paid around $100* for an oil and filter change (plus labor) at this location.

Brought my Nissan Sentra with CVT transmission issues here for a full diagnostic. I clearly put in…read morewriting that I wanted both ECM & TCM codes read and transmission fluid pressure sensor data pulled. Instead, I was charged $125 for what felt like a basic OBD scan (same P0846 code I had already gotten for free at O'Reilly Auto Parts). I called for an update and the call was disconnected, would not be shocked if they hung up on me since I was very firm on the he call. They had told me they would call me back, but never did. No way should they have needed to keep my car overnight; I dropped it off in the morning and was told I'd get an estimate later that day, yet I only got the same vague "you need a new transmission" answer the next day. They quoted $4k-$6k for a replacement CVT without providing the live data, freeze-frame data, or proof I requested. I was shown a jar of dark fluid with metal debris, but there was no confirmation it was from my car. Overall, I left feeling underwhelmed to put it mildly. This was more about selling a transmission replacement than giving me the thorough CVT diagnostic I paid for. I would not recommend this shop.

Gary Sapp Automotive

4.1

(37 reviews)

Stay away from this charlatan of an auto shop. I took my vehicle in and told them exactly what the…read moreproblem was as I had another company do the diagnostic. They proceeded to charge me $212.66 for reading a code which O'reilly did for free in about 5 minutes. Charged me $182.87 for labor, just for that. They want to charge me $500 for parts and $330 for labor to fix the car, a total over $1,000. I found the parts online for $150 and saw that it would take about two hours to fix according to multiple websites. I would have paid up to $500 for this fix but they wanted to charge double. Stay away unless you want to get ripped off.

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime…read morewe researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

Garage 850

1.0

I went into this business to fix issues with my car. Idling at stop signs. I requested a full…read morevehicle diagnostic at the price of $120. I also requested them to figure out why my headlights weren't working correctly. When I went to this business, they quoted that they would have my vehicle completed by the end of the day when I called an hour before closing after having my vehicle there for about six hours they basically forgot that my vehicle was in the parking lot and told me that they would get it ready for the next morning which I didn't have that much of a problem with when I went to pick up my vehicle the next day they quoted me $5000 for repairs and told me that I needed a new battery along with a complete replacement of my lower suspension and told me that they would have to redo the whole wiring in order for my car to actually work correctly. I ended up going to an AutoZone and replacing my mass airflow sensor for $30 which ended up fixing all my problems and they lied to me about my battery being in disrepair on top of that they quoted me $451 just to replace a lightbulb. I understand that I was there only for the diagnostic. However, their prices are way inflated and they lied about services my vehicle needed. Due to them lying I don't even trust the diagnostic and wasted $120. I will not be going to this business again

The guy's name that owns this company. His name is Staley. Let him work on my van installed a…read moreturbo when I picked the van up he was going out of business already paid him. I worked out out of town went over to look at it yesterday at a friend's house with a started to tearing it apart half the bolts were missing. Several sensors were will not shift the sky screwed me out of $3000. He lives in Navarre Florida so people look out. I'll see him in

Sandy Sansing Chevrolet

2.0

(113 reviews)

Grandma on my moms side purchased a used car here. Brian was very helpful setting up the features…read moreand showing her how it worked. Great deals and great service. Exactly what a fair car dealer should be. Many people worry about their experiences at car dealers and the fact that they try to sell you what THEY want you to buy. This was NOT the case here. This place knows what they're doing. Before bringing it back to Ohio (we found a killer deal and traveled to get the car) we made sure that it would be safe to make the travel. The service department made sure that the HHR was in tiptop shape and we were on the road. The title department did a great job, especially with dealing with out of state transfer. If we happen to come to Florida (panhandle) and need something done with our car, we hands down know the place we're going to be going to. The HHR is running strong 5 years after purchase, just like when it was new, except it now has 80k on it. Have never had a problem with the car and have never had a problem with Sansing. Sansing is a dealer that you can trust.

I rarely leave negative reviews, but my recent experience with Sandy Sansing Chevrolet has been…read moreextremely disappointing. I spent months searching for a Ford Expedition and worked with a salesperson throughout the day to complete most of the paperwork remotely because I didn't want to spend hours at the dealership. When I arrived, I was told the Expedition we had been discussing had actually been sold days earlier, even though I had been led to believe it was still available. Rather than leave after wasting my trip, I decided to give the dealership another chance because I had done business with Sandy Sansing before. I ended up purchasing a 2018 Ford Expedition Max Platinum that had been transferred from another Sandy Sansing dealership. By this point it was late, the dealership was close to closing, and I felt pressured to complete the purchase that evening rather than come back the next day. I requested the Carfax but was never given a copy to review. It was only quickly scrolled through on a computer. My test drive was also limited because the vehicle only had about two miles of fuel remaining. The dealership's own inspection report stated, "Has multiple minor oil leaks, wet but not dripping yet." I was simply told it had a few minor oil leaks. Within days of purchasing the vehicle, I received a low oil pressure warning, and an independent inspection at Firestone determined the leak was coming from the timing cover with an estimated repair cost of approximately $3,000. When I contacted my salesperson, instead of directing me back to the dealership's service department, I was repeatedly told to contact a mechanic he knew by the nickname "Sheriff." The only assistance the dealership offered was a vehicle detail because it had not even been cleaned before delivery. Other issues I discovered shortly after purchase included concerns with the air conditioning after I was told it just needed refrigerant, an intermittent running board issue, a rear washer that doesn't work, a detached rear defroster connection, and brakes that feel unusually soft even though the inspection report indicates the brakes and rotors were serviced before the sale. I also had concerns during the finance process. While I was still reviewing the electronic paperwork, the finance documents were submitted before I felt I had finished reading everything. That left me very uncomfortable. To add to the frustration, I was told I couldn't reuse my Florida license plate because it was over 10 years old, but the DMV later told me it was still valid. I also still haven't received my Arizona plate from my trade-in and continue receiving payment reminders from my previous lender because I have not yet received confirmation that my trade-in loan has been paid off. I understand that used vehicles, especially those sold as-is, can have problems. My disappointment is not simply that repairs are needed. It is the overall experience, the lack of transparency, the way concerns were handled after the sale, and the feeling that customer service ended once the paperwork was signed. I hope Sandy Sansing Chevrolet reviews this experience and works with me toward a fair resolution. At this point, I cannot recommend purchasing a used vehicle from this dealership based on my experience.

Strong Auto

3.0

They installed a new timing chain and water pump but didn't even check the thermostat. They…read morecouldn't fix the blower motor and blamed it on my vehicle, it is on my receipt. My battery was left loose and moving as I drove home and a huge stain of some sort of fluid on the engine fan shroud cover. All this after they kept my Jeep for a full week and I paid almost $1,200 for it. Less than 90 days later I saw the first leak ever, so I went back to find out what was wrong and it was the thermostat. They wanted almost $300 or more to replace it, when it would've only been an extra $50 - $100 if one of the 3 ASE Certified Mechanics had thought about it, or was it a way to be sure I would bring it back and pay more money? I do not recommend taking any chances with this repair shop. They used to be all about the Customers but now it is all about the billing.

Yes, have you strong automotive for over two years now since coming back to Pensacola. I…read morerecommended them to numerous people, all of which have been satisfied with their service. I've gone back to them for numerous issues with my two vehicles, and they consistently do a good job repairing always, explaining the bill and the services provided. Chris and Brendan are really nice guys and honest to deal with.

Car City Engine & Machine

3.3

(3 reviews)

They do great work!! They are almost annul about it. I just left from there & the only negative…read morething I can say is before they let someone go again please take in consideration about what it cost them to drive there. They are very informative about all your motor needs so give them a try.

Tops in service, they had my job done on time and cost me less than they said. I will be back, and…read moreI will let my friends and family know of the great service

MD Auto Group

I had an excellent experince purchasing a car from MD Auto Group. I highly recommend this…read moredealership. Would use them again 101%

From the owner: What makes our business unique is our commitment to transparency, personalized service, and deep…read moreindustry expertise. Every customer receives the same high level of attention regardless of budget. We focus on quality vehicles, streamlined purchasing, and building long-term relationships — not just making one-time sales. MD Auto Group bridges the gap between everyday practicality and elite automotive passion, creating a dealership experience that is both professional and approachable.

Gross & Son Paint & Body Shop

3.7

(31 reviews)

Pride themselves in taking care of military/veterans. Quoted me $7k to pull a simple dent which…read morewould have totaled my 2010 Honda Crosstour. Their neighbor, Classic Collision, repaired my vehicle properly for $3.4k. Skip this place and go next door to a more reputable repair center. From their techs to their management Classic is your first stop for honest repairs....

Bumped into a car while backing up and made a small dent in my almost new BMW convertible's rear…read morefender. About the size of your fist if you punched the plastic fender. Geico recommended Gross. Selected the Express Service. Informed the estimator that I had previously worked at a body shop. Very affable and said the damage was so minor he would probably send my BMW to the body shop same day. Fast forward 2 weeks. Why is this taking so long. Answer-you selected the Geico Express Service which takes longer. What?? Another week and asked where is my car? Waiting to go into the paint shop; sitting under a tree in a chain link dirt lot; just where anyone would park a convertible. When will it go into paint? Answer-soon. Started calling daily. Reception is now very unfriendly and snippy. It will get done when it is done. Another week and got the car back. Complained about the poor paint match (probably a too thin pearl color coat) and the misaligned bumper. I was stunned when the fellow says our work is guaranteed so you can bring it back anytime and we will fix it. Oh goody, another month hoping the work is done right the second time. Why Gross could not get the job right the first time is a mystery. Our schedule took us out of the United States for a few months so we paid another body shop to fix Gross's shoddy work when we returned.

Perform-X Window Tinting

(10 reviews)

Pricing is sooo much more reasonable than anywhere else I got quoted for tinting my SUV front…read morewindows and brow. Literally almost HALF the price. Very happy I went to Performx to get my windows tinted. Locally owned small business - would definitely take my business back here again

Window tint complete on my Red F150. Outstanding results from a professional. He knows his stuff…read moreand stands behind it. Dale C.

Tim's Heavy Duty Towing & Truck Service

If Tim can't get ya out, you probably better just set your rig ablaze, because no one can. I called…read moreTim in an absolute panic when I drove my 30k pound bus into a magically appearing "hole" in my backyard. Tim was cool, calm and collected and assured me many times he could get it done, but the cost could be high. We talked for a good hour on the phone creating strategies as he tried to picture what my situation was. As we talked it thru we found out I drove into a septic tank I didn't know I had. Trying to minimize the burden on my wallet Tim let me borrow a handful of heavy duty bottle jacks with a small deposit. After a day of struggle I managed to only make the problem worse. After giving up the fight and calling Tim back, he had a crew out to my place in an hour at 8pm. With about an hour of work they pulled her right out. When it doubt, save your time and call Tim! An honest man with the right gear, at an honest price!

From the owner: We provide heavy-duty towing services only. NO CARS…read more Tim's Heavy Duty Towing/Truck Service is a leader in commercial towing services in the greater Pensacola, Florida area. With over 25 years of experience and service in the Pensacola, Gulf Breeze, Holley, Navarre and Milton area we are able to provide damage free heavy duty towing and truck repair. Offering superior semi towing and semi-truck repair, commercial drivers rely on Tim's Heavy Duty Towing/Truck Service for all of their service needs. We know you need to get back on the road quickly and aim to get you there again safely. With professional mobile truck repair we can get you running again in no time; if not we can haul you to our shop for fast, professional and affordable service. We are Pensacola's only rotating wrecker.

Inked Angel Rescue

3.0

See more unrecommended reviews

Ran off the road by a Semi... my tire blew! Inked Angel saved the day! Easter Sunday that is…read more.. dismounted the flat tire and mounted a brand new one. Took her and her counter part 20mins. She is great, informative, prompted and precise! Great service I would call her again!

I'm stationed here for the Navy. They installed a boat battery onto my car . A boat battery isn't…read moredesigned to work with a car's alternator . So it wouldn't start without a jump start . I had to hire PROFESSIONALs to replace it with a car battery!! Unacceptable. Very courteous but based on this service I wouldn't recommend

Wash N Go

3.7

(33 reviews)

I have to amend my original review. After I left it, their Vice President Adam sent me a message…read morestating they wanted to makes things right. He advised me to stop by the next time I went to Pensacola. It took a while to remember that offer but I finally dropped by again and BOY, did they do me right! They cleaned my automobile in spectacular fashion. Adam was actually there and helped. They got the roof, inside, wheel wells......I mean, my car was shining and it had way more dirt and dust on it than the initial visit. And they did all of it for free. They really went above and beyond to rectify things from the first time. If I decide to get my car washed in Pensacola, I'm coming here. I appreciate all y'all did, Adam!

Wanted to get my car detailed because planning on selling soon. Got the bumper to bumper package…read morewhich included the express wax, carpet shampoo, interior super clean, and upholstery cleaning. The wash was just through a hands free drive thru and obviously wasn't going to get everything but there were a lot of spots, bird poop, tar, and leaves in the window crack. There was also white liquid stuck to the side of all of my doors, like it wasn't wiped in properly. They left a towel on one of the floor mats and a bottle of liquid in the backseat. Part of the backseat wasn't vacuumed at all it looks like or shampooed. Wasn't very good service for $150. Could've done better myself for $10. Should've checked it over more at the place and complained.

Tire Trust

3.8

(30 reviews)

I had a slow leak in my truck's tire. Brought it in to Tire Trust and they fixed it promptly for a…read morevery reasonable price. The handsome young man who worked on it was very respectful.

This company and their staff know what they're doing. I've been going there for many years, not…read morejust for tires, but all different repair needs and they are always professional, knowledgeable and reliable.

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Rachel R.

6 years ago

Ron Wiggins at Pensacola Honda is the man to whom you want to bring your car. He is exceptional at his job and loves what he does-- it is very evident. During my experience, he was very thorough in explaining all that needed repair with an ability to be articulate the break down of how things worked in the car using layman's terms, which allowed for me to be comfortable in making the right decision on the spot. I never once felt as though he was trying to make money or sell me things I didn't need, as he was precise with pricing out all necessary pieces prior to repair while going above and beyond to give me all the deals that were available. He established immediate trust with me by giving me minute by minute updates in person and by text so that I didn't have to wait more than an hour in the lobby and arranged for transportation home when labor took longer than expected (as it inevitably does at a busy car place). He truly cares for the people he works with and for Honda as a company, which was purely evidenced by him staying late to personally pick me up in the Honda shuttle just to ensure the return of my car when my work hours allowed (which was right when they typically closed). Ron was also sure to make known his personal respect for, as well as Honda's company value in, our military community both verbally and in assistance. Little things like that set places like Pensacola Honda apart from all competitors. We have been to many Honda dealerships across the country and this was by far and wide our best experience -- to the point where my significant other is now bringing his Toyota in just to see Ron. Honda Community: this place and this service man deserves your business! You will not be disappointed. read more

Tracy T.

10 years ago

Bought a used 2015 car from Pensacola Honda. Test drove well enough and was the model I wanted. About a week after purchase, got it on the Interstate up to higher speeds and noticed a vibration. Took it to another dealership for inspection and was told it had 3 bent wheels. They noted that Pensacola Honda's service records indicated that an alignment had been done. One would think 3 bent wheels would be noted during an alignment. I called Pensacola Honda to see if, out of decency (I know!) they would do the right thing or at least be helpful in some way. I had to give my name and number before I could finally speak with the used car sales manager, presumably so they could look up what car I was calling about. The manager was defensive rather than courteous the moment he got on the phone. Agreed with me that it was highly unlikely they could have performed an alignment and not noticed 3 bent wheels. He sleazily suggested that I had bent the wheels, before agreeing to check with his crew to see if maybe he overlooked 3 bent wheels. I have left a message with Sonic Auto. I await a response from either and will update my review if need be. Interestingly, I contacted the credit union I financed the car through to see if I had any recourse (none), and the nice lady that I spoke with told me Pensacola Honda tried to sell her a car that had been in a fire. You have been warned. read more

Richard M.

10 years ago

I made an appointment & took my Accord in on July20,2016. I arrived on time & waited & watched cars go through the no appointment line. Finally a young lady asked if I had been helped & I told her no. She found Brian & told me he would be with me in a few minutes. He came out & I showed him the obvious problem. He walked around the car, talked to another employee & then used his tablet to take notes. I asked him how long & he said "a couple of hours, the appointment is to take the car in, not work on it & non-appointments are taken ahead of appointments if checked in first. It is like a doctor." I waited & was then informed that the part had to be ordered & it would take a couple of days. I was informed since I was in the process of trading it in if I didn't get it fixed it "would reduce the trade a couple thousand dollars"( the repair was $200). I waited two weeks & did not hear from them. I called the Concierge, got her voice mail $ left a voice mail (she has not returned it yet), called the service department & got another voice mail, & finally called the operator who found someone to talk to. She returned my call & told me the part was in & scheduled an appointment for the repair. The repair was completed & Brian never said why I was not notified when the part arrived nor any remorse for my treatment. Needless to say my new car is on hold!!! read more

Ken R.

10 years ago

I researched the Honda Civic EX-T Sedan online found the color I wanted and gave the dealership a call to verify they had the car on the lot. Shannon answered the call confirmed they had the car and went on to tell me she could give me the actual out of the door total cost, I talked to another local Honda dealer and they would not do that unless "we were making a deal". The price Shannon quoted me was far less than the other Honda dealership, so I loaded up from Fort Walton Beach and drove over to Pensacola Honda the best decision I could have made. I was greeted by Ashley Williams got all the preliminary paper work out of the way in a very courteous and quick pace. He gave us a tour of the facility offered beverages and seem to be very genuine in his job. He put us in the car and thoroughly went through every function of the vehicle and of course the test drive. I was handed off to the finance manager Rafik (may have misspelled is name) he offered different packages of support with no pressure to buy every whistle and bell, in 45 minutes we were done with him and on our way back to Fort Walton Beach. Great car buying experience. Your review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Dennis P.

10 years ago

Honda went and did the right thing in furnishing us a rental car while we waited for the airbag issue to be resolved/ replaced on our Honda! Honda paid just over $4,000 for just the rental car!!! However, the dealership seems to be trying but has a ways to go! They need to get organized better! When I had an appointment for the air bags to be replaced, I had to wait outside (following their instructions) for about 20 minutes for the service representative to come out and process the paperwork! Why? When you make an appointment, be punctual! You expect this from me/ the customer! So, be punctual yourself! Also, have an adequate trained staff in all areas to make the service operation efficient! Pensacola Honda, while it seems like you're finally trying to improve after quite a while of gong down hill, you have a Long way to go to become efficient, at least as far as service goes! There is more to being successful than merely selling cars, its the service after the sale that separates the winners from the "also rans"!!! My advise to you is to invest in your company and hire or contract an Industrial Engineer to evaluate your entire service operation with the goal to get you efficient! I am certain you will see profits rise along with your level of efficiency! read more

Michael P.

6 years ago

Outstanding service department! While visiting from out of town, our Honda started exhibiting symptoms of a weak battery. I called Pensacola Honda, and spoke to Debby Polozola in the service department. I explained to her my concerns, and she scheduled an appointment for me the very next business day, to check my battery and charging system. Shortly after checking me in, Debby found me in the customer lounge to explain what the techs had found, which is usually always bad news! To my complete surprise, she explained that both the battery and charging system checked out perfectly! That in and of itself was amazing, a dealership that found nothing wrong with your car! I asked her if I should just go ahead and purchase a new battery, since the other one was fairly old, and she said they wouldn't recommend that! Then I asked her what I owed her for the diagnosis, and she said, "No charge". I thought I was George Bailey in "It's a Wonderful Life", when he received his gift steamer trunk! On top of that, when they pulled my car up, it had just received a complimentary car wash! Finding a dealership with that level of integrity, and customer service, is unfortunately a rarity these days. If I lived in the area, this would most definitely be my dealership! Thank you and God Bless you! read more

Kenneth S.

10 years ago

I bought a brand new 2016 Honda Accord Sport yesterday from Pensacola Honda. First off, AMAZING CAR!! I can't tell you how great of an experience I had with this dealership as a whole. There were no Car Salesman, there were people with knowledge and experience, and I had the privilege of Tony being that person to me. Tony was very knowledgeable of his vehicles on the lot, understood where I was coming from in my position with my current vehicle, and was never, NEVER pushy to make be buy something. He made sure that I was comfortable in my decision and that I had all the details needed to make an educated decision. If he didn't know the answer, the Sales Manager and Finance Manager were just as nice and educated as Tony was with helping me. This was by far, the best car buying experience I've ever had, and I've bought 3 brand new vehicles with Ford. So with 1 buying experience with Honda, they out served Ford in my opinion. So, Pensacola Honda, Thank you for the amazing experience. And last but not least, Tony, Thank you majorly again for such great service that you provided to me. I will definitely be back in the future but not for a long time since I now have a die hard Honda I plan to make last forever! read more

Daisy S.

10 years ago

This is a great team of professionals that sent me on my way with a deal that could not be beat elsewhere (trust me, I've been looking from Pennsylvania all the way down to the Panhandle of Florida. I now live in Virginia and am in Panama City Beach visiting family). Last Thursday evening, I got a red 2017 Honda Accord Sport SE from Pensacola Honda. The guys I dealt with always treat me like family since 2012- it's nothing to do with the customer/salesman mentality...they're just down to earth and won't lie to you. I am of the mindset that you treat people how you want to be treated so educate yourself on prices of other dealerships before you walk into this one and you'll see that you truly are saving money. Jake and Rafik have been the two salesman who helped me in the past but they're now in office positions. Duane was the man with a plan this time! Duane helped me understand how to get the most out of my new vehicle by showing me all the features available and how to use them. Duane also helped when it came time to switch stuff from my traded vehicle to the new one. I truly recommend this dealership to someone looking to buy a new Honda or someone that needs a reliable used car. read more

Sam G.

10 years ago

Took in Civic for AC repair. Honda quoted $900+. Another mechanic quoted AC fix at $1000+. Honda replaced the condenser. Then I get the call that the compressor needs fixing--another $900. Basically half the value of the Honda. Honda claims they could have only found the compressor fix after replacing the condenser. I called the initial non-Honda mechanic (didn't give him Honda's story) and he said his quote was for a compressor. Honda Service rep (Jerry) remarked I was lucky the AC made it to 93k miles. The right thing to do would be to advise a non-mechanic customer that a car nearing 100k miles may be facing more than a condenser repair in the near future. Sure, Honda reduced the condenser repair--after I complained. But I left forking over $700+ with a half-fixed AC. By the way, I asked for the old condenser back and was told it was locked up. Service manager was MIA. (Of course, on my way to my car (running late at this point), Jerry offers to find him. Way too late. And this Honda loyalist will be looking elsewhere in the future for my Civic replacement. read more

Ron R.

10 years ago

I leased a brand new 2016 Honda CR-V from Pensacola Honda on 8/2016, and am totally pleased with the price of the vehicle and professionalism everyone at Pensacola Honda displayed. My salesman, Brian Cole, was extremely helpful and patient with both my wife and I when we were trying to decide between the LX, SE, or EX models. He explained all of the features and differences between all of the models. We ultimately chose the LX model, as it had a higher discount than the other two models, and we were trying to keep our payments as low as possible. This was the third vehicle we had either leased or purchased from Pensacola Honda. When they say they have "Sonic Pricing", they mean it. Before making the purchase, I checked Truecar, Edmunds, KBB, Cars.com, and a few other websites for what others were paying for the CR-V. Pensacola Honda, by far, had the best price. They have a "no haggle pricing policy", where they give you their best price up front, and they do. When it comes time to buy another vehicle, we will sure be buying from Pensacola Honda!! read more

Sarah S.

1 year ago

I wasn't in the market for a new car--I was forced into it when my old one unexpectedly died on the way to work. I was overwhelmed and stressed, but from the moment I connected with Miranda at Pensacola Honda, I felt at ease. She answered all my questions with patience and expertise, and even got to work finding the perfect car for me before I ever stepped foot in the dealership. When I arrived, the car was waiting out front, just like she promised. Anthony took it from there--he was knowledgeable, friendly, and walked me through all the features on the test drive. He made the whole process smooth and easy, which I really appreciated given the situation. Big thanks as well to Amir in finance for making that part of the process clear and stress-free. I can't recommend Pensacola Honda enough, and especially Miranda, Anthony, and Amir. What started as a frustrating day turned into a great experience thanks to their professionalism, kindness, and efficiency. read more

Leroy P.

8 years ago

Worked with Mr. Ron Wiggins to purchase a 2018 Civic for my 70 year old mother. Mr. Wiggins is the best car salesman I have ever worked with. This young man has truly found his calling. I believe he could sell ice to an eskimo. Ron has an infectious personality and is extremely knowledgeable and professional. He worked tirelessly to make sure we got a great deal on the car and ensured my mother was more than happy with her purchase. We traded in a 2003 Honda Accord and the technology of the 2018 Civic was a bit overwhelming for my mother. Ron took the extra time needed to explain to her how everything worked (which was no easy task). He answered all of her questions politely and professionally even though some of her questions made us say hmmm. Ron is a very talented and caring salesman; he should be selling luxury cars instead of Hondas. If you want a to buy a Honda, Pensacola Honda is the place and Ron Wiggins is the man to see!! read more

Mario N.

9 years ago

I brought in my Honda Odyssey for a paint job which Pensacola Honda is outsourcing to a automotive paint shop. This was an item under "we owe" when I purchased last February. The service advisor, Mitch Hayward had set up that I bring the Odyssey early morning and he also had set up Hertz for a rent a car that I can use. Mitch kept me up to date that day regarding the availability of the Odyssey, cause wife not use to driving the small car. Everything was great when he called me the following morning that the Odyssey was ready. My wife and I felt good that finally she is back, it was a nice feeling to see the excellent work the paint had done and most of all the set up from the beginning to end, I can't say enough "great service Mitch" you have done it again. Kudos to everyone at the sales department, Ted, Jake, Pedro, Thank you very much for all your great services you have provided, stay strong everyone. read more

Tom L.

9 years ago

Was very pleased with the no-pressure treatment I received from Jim Clark and Wendy G. I began by emailing Wendy G. and talking with her on he phone. We made an appointment and when I went in, she turned me over to Jim Clark. He explained the car and we went on a test drive. The price was quite good and I feel I got an excellent deal. I also got the advertised 0.9% APR and $500 discount by being a military retiree. I believe that by laying the groundwork via email and phone conversations, that smoothed out the process. We traded in an 04 Accord we had bought new from Pensacola Honda and really got a good deal on the trade in ... slightly more than I thought we would get. Overall, a positive experience, made so by Wendy G. and Jim Clark. No pressure, no add ons (who really needs Scotchguard or pin stripes?), good vehicles at very competitive prices. What's not to like? read more

Scott T.

108

9 years ago

I brought my 2011 Civic for a factory recall of the passenger side airbag. During this, the service manager told me that they had discovered an oil leak plus an issue with a leak around one of the axle boots. I was highly suspicious, since Honda was covering the cost of the factory recall. The service manager offered to take me into the service bay and show me what was going on with my car. I took him up on his offer, and saw with my own eyes that there were indeed 2 discrete oil leaks. They were able to fix them efficiently and at a reasonable cost. It was not the day I had expected, but I am grateful that they discovered the leaks early enough to avoid a disaster in the future. I was impressed that I was afforded the opportunity to see the evidence for myself. Without that, I would have declined any further service. Nicely done, folks! read more

Carson C.

10 years ago

I recently bought a new Honda after mine had reached the end of it's life. I opted to buy a certified preowned and I couldn't have had a better experience. Tori was very helpful throughout the whole process and helped me find my dream (almost-new) car. I got a 2014 Honda Civic that I hope will last me for years to come. As far as the building went, it was clean on the inside and well-maintained and everyone I interacted with there was friendly as well. I went to a LOT of places trying to find a car and it's no surprise that I always ended up at Pensacola Honda again. I didn't look at any of their new cars, but most of their used or preowned cars seemed reasonably priced for the mileage and quality compared to some other places I looked at. I would recommend this for anyone looking to get a good quality car at a decent price. read more

Jeff A.

10 years ago

I bought a 2005 Honda Odyssey a few days ago from this dealership. We went to the dealership with the car picked out already and we wanted to pay cash since it was an older car. Even though we had the car picked out already it took us 5 hours to purchase the car with cash! I would hate to think how long the process would have been if we needed a loan. By the time we left the dealership my wife and I were both starving and had headaches. The dealership then sent me an e-mail asking how everything was. I responded to the e-mail but received an auto-reply from someone being out of the office. I can understand this but I then e-mailed the two other people on the auto reply and never heard back from them. That is why I am writing this review as I normally don't write bad reviews. Also beware of the $500 document fee! read more

Moneke A.

12 years ago

I brought a luxury car from Pensacola Honda to save me a trip from going to Mobile, AL (luxury car central) and my sales rep Chris (female) was awesome!!! But the financial manager or whoever he was named Rafig was absolutely awful. I requested some documentations pertaining to the car and I had to call as well as drive up to the dealership six weeks straight trying to obtain the paperwork and all I received was lies after lies. And until this day, I still have not received the paperwork! I never experienced anything like this with any business I came into contact with. Other than the horrible encounter with that guy Rafig, the salesperson Chris and their service department & advisors (kudos to SCOTT) are great. But one time of negative customer service is enough for me, so long Pensacola Honda!!!! read more

Jared G.

346

10 years ago

This car-buying experience was the most enjoyable and exciting one I have ever had... and I've bought from dealerships that are OWNED BY MY FRIENDS. Pensacola Honda's employees, especially Tori and Pedro, worked with me when I needed them to get my dream vehicle, but politely left me to my own devices when I wished to be alone to do price comparisons, etc. They truly treated me as if I had been their friend and it was us vs. the "big bad price-outside-my-range." Didn't even buy a Honda from here, but would consider it seriously if I needed a new car in the near future just because I had such an excellent experience, considering everything from getting my vehicle for a steal, to an being afforded an excellent finance rate thanks to flexibility in the finance dept. Hope this helps! read more

Patricia E.

5 years ago

We had the BEST experience at Pensacola Honda. The sales staff is amazing! Our sales associate was Curtis and he was a delight! He was quick to show us what we were looking for and worked hard to make sure we got the car we wanted for the price we wanted to pay. The process was super fast too because of their great pricing and financing. Everyone we encountered at this dealership was friendly, helpful and very professional. We couldn't have asked for a better car buying experience. We looked at all neighboring area Honda dealerships and Pensacola Honda, by leaps and bounds, outshined the others. We couldn't be happier. If you're looking to buy a Honda, don't waste your time with other dealerships, just go to Pensacola Honda and ask for Curtis! You won't be disappointed! read more

Pensacola Honda - autorepair - Updated August 2026

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