They opened 1/2 hour late, were under staffed for the people waiting, and had several broken cars…read moreor not cleaned out. I paid online hoping to save some time, ended up wasting a lot anyways, they didn't even have the car I requested on the lot. On the plus side they did offer to give me another car to save time. Alas, sometimes you have to go routes like this rather than zip cars. UPDATE: Giving them the benefit of the doubt, as they upgraded my car and did give me a discount for the trouble. They handled it better than other places.

We made a reservation online. When we came to pick up the truck, the receptionist told us that…read moretruck we reserved was not available, so we left the office without getting the truck we reserved. It ended up that we were being charged a security deposit of $150 (that should be on hold until we return the truck). This charge was on hold on our bank account for 5 days, then the money was taken from our account even though we did not rent the truck. When we called the office to ask why there charge us for deposit if they did not give us the truck, the receptionist replied that this is our billing company, not us. She said we can see that you did not take the truck because it was not available, you refused to take a van we offered, so we can ask our billing company to issue a refund that might take 5 more days....

Returning my UHaul here was easy and quick. Christian Aguilar, who was the attendant at the N…read more Beacon Street location was friendly and helpful. He helped me park my truck and made me feel comfortable to come back to rent again if I should need a moving truck in the future. Thanks, Christian!

I'm in the process of packing to move and need boxes. Lowe's and Home Depot were out, but I was…read moreable to order 30 boxes on the U-Haul site. I scheduled to pick them up today. I arrived, and the woman at the desk was eating her lunch. I told her I was there to pick up boxes I'd ordered online. Between bites of her lunch she said, "Oh no. We're out of large boxes." I asked why I hadn't been notified, and the woman next to her told me they'd been busy. Well guess what. I'm busy too - trying to pack. The woman with the lunch said, "I'll refund you" while continuing to eat. I told her I'd like a receipt showing I'd been refunded, and she grudgingly gave me one. Moving is extremely stressful and I'm beyond angry. And I still have no boxes.

Damn. So many bad reviews but I had a great experience. Shout out to Mike (I think this was his…read morename). He was amazing, so nice, and 100% prevented a fight between me and my partner by convincing him to add more time to the rental (damn right we needed more time). Mobile after hours check-in was easy.

I was robbed. I went over the contract. It states "If you return after store hours, verify the…read moreequipment return on mobile device by going to uhaul.com/share. Or you can choose to have a U-Haul Representative verify it for you the next business day. There is $20.00 convinience fee for this option." So since I did verification of the equipment return on mobile device while I was dropping off the truck. That should have covered the $20.00 convinience fee. But, U-Haul decided to charge me just because I dropped off the key after hours, although I did the verification on the mobile phone.  Basically, U-Haul decided to rob and steal money off of a customer. Very dissappointed by the how thing were handled. Because i E-mailed about this fee to the genral manager, Arcturus Johnso, and I STILL owe the $20 fee even after following the steps as it is stated on the CONTRACT. I did not know U-Haul was a thief that steals money from customers. General manager stated unless if the trucks are returned in person, there is a $20 fee. The general manager, he himself does not know the company policy.

THANK YOU to Mr. Ivan, the guy in charge this past Thursday morning. We had a 1 way reservation for…read morea 10' truck @ open (7am). Ivan was very helpful and answered my questions. It was difficult to secure a 1 way this time of year from Cambridge to midwest. U-Haul dispatch in MA confirmed everything the Monday before pickup. Truck in excellent condition. Drove it 2 days west and will drop it next week at another location. We did see 2 big bugs in truck interior but were able to kill these before loading items. I know there are reviews talking about rodents in the storage location here. I am guessing this truck was moved to Cambridge for my 1 way since dispatch was working on my reservation. Again, thank you Ivan for your kind & helpful demeanor.

I am no longer renting a storage unit from U-Haul. I have made a complaint with your home office in…read moreArizona and I have filed a insurance claim with your insurance company RepWest. Mr. Francisco, Diseases directly transmitted by rats. Hantavirus Pulmonary Syndrome. This is a viral disease that is transmitted by the rice rat. This disease is spread in one of three ways: inhaling dust that is contaminated with rat urine or droppings, direct contact with rat feces or urine, and infrequently due to the bite of rat. They also carry. Officially, the CDC (The Center for Disease Control) lists seven diseases North American rats and mice transmit directly and 11 they transmit indirectly. None sounds good, and several can kill you. ... Foodborne disease is transmitted through saliva, urine, and droppings. In the course of one day's food rummaging, a rat can unload 50 half-inch droppings. I understand you are not responsible for what happened to my belongings, due to the rodent problem.However, my storage unit was infested by rats, rat fences and destruction of my personal property. i.e. my polo jacket, khakis pants, comforter and my suitcase. Due the high probability of transmitting a deadly disease carried by rodent, I was forced to discard my belongings!!! These items were destroyed by rats eating, nesting and probably reproducing inside my storage unit # 366 located at your Uhaul location in Cambridge,MA 844 Main Street. 02139 I complained about my unit having been overturned by rodents, back in October 2017. But nothing really happened. I understand that unfortunately, there is a huge homeless, disenfranchised people that occupy your area. I was threatened by one of your ex-customers that , had a storage unit next to mine, a year ago. They started asking me for money, then the man became aggressive and threatened me! I called 911, a Cambridge, Massachusetts police officer arrived. When I told the officer what happened, they lied and changed their version of events. The officer, let them go with a warning. And I quickly left your Uhaul location and headed home! Another time, I came to your location early on a Sunday morning, I was stuck outside your Cambridge Uhaul location because your after hours access card would not work!!!!! A caucasian man with a seringe dangling out of his arm, stumbled down the sidewalk towards me. He asked me for money, I noticed he had dried up blood on his arm, I told him I didn't have any money and ran away! I contacted your Uhaul customer service number, and explained, I was being charged an extra $5 for after hours access, and still couldn't get inside!!! And I also believe some of them also rent storage units and probably store food items in those storage items, in your Cambridge,MA location. I am not blaming you for the staff at this particular U-lHaul l ocationor what happened to me me or the serious rodents problem in your location. But, my belongings should have been safe and not destroyed by disease carrying rodents!! I have spent in excess of $2,000.00 during the 2 1/2 years of being your customer. I am sorry, I had to terminate my business with Uhaul. But between the rodents destroying and contaminating my entire storage unit, also I am purchasing a home in March, and I am now storing in a friend's home, here in Brookline, MA. I considered leaving some of my personal items in my storage unit, in your Cambridge Uhaul location. Because I could not salvage those because they were too contaminated with rodent excrement and the possible spread of dangerous pathogens and disease! But, after I saw the extent of rodent damage , rat excrement all over my clothing, linens, luggage and basically the infestation and contamination of the entire unit, I decided to end my storage occupancy at this location. Respectfully Yours,

I had a great experience getting a uhaul here. They only had one truck and Jahn rearranged…read morereservations around so I was able to get it! I rented for 1 day and did not experience any suprise fees upon return. I dont know what the previous review is about--they don't charge an overnight drop fees. Highly recommend! Thank you Jahn (pronounced John) :)

This place does the bare minimum and ownership doesn't care about customers…read more Rented me a truck with the promise I could return it overnight. The key return box was too small for the key so I had to either accept $40,000 liability overnight or late fees. Got mad when I explained I didn't want to do either and never got a refund. Owner said he would reach out but did not respond to my emails.

HORRIBLE. They canceled my rental 8 minutes before it started. Customer service informed me that…read morethere were no other cars available in the area and I have to wait 7-10 days for a refund. They offered me a 10% discount on my next ride (which I will never take). Ridiculous holding fee of $150 before I even got a chance to inspect the car myself but I was in a bind and needed something asap and flexible. I 100% do not recommend Getaround. I used Turo the next day and the service was A1.

Get around is basically engaged in criminal theft. If it works it works, but if there are any…read moreproblems there is no customer support and no refund. The very phone number they gave me to call for customer support no longer rings. 2 day far rental, 700$ in charges, no avenue to fight for my money. This is ridiculous