THANK YOU to Mr. Ivan, the guy in charge this past Thursday morning. We had a 1 way reservation for a 10' truck @ open (7am). Ivan was very helpful and answered my questions. It was difficult to secure a 1 way this time of year from Cambridge to midwest. U-Haul dispatch in MA confirmed everything the Monday before pickup. Truck in excellent condition. Drove it 2 days west and will drop it next week at another location. We did see 2 big bugs in truck interior but were able to kill these before loading items. I know there are reviews talking about rodents in the storage location here. I am guessing this truck was moved to Cambridge for my 1 way since dispatch was working on my reservation. Again, thank you Ivan for your kind & helpful demeanor. read more

I am no longer renting a storage unit from U-Haul. I have made a complaint with your home office in Arizona and I have filed a insurance claim with your insurance company RepWest. Mr. Francisco, Diseases directly transmitted by rats. Hantavirus Pulmonary Syndrome. This is a viral disease that is transmitted by the rice rat. This disease is spread in one of three ways: inhaling dust that is contaminated with rat urine or droppings, direct contact with rat feces or urine, and infrequently due to the bite of rat. They also carry. Officially, the CDC (The Center for Disease Control) lists seven diseases North American rats and mice transmit directly and 11 they transmit indirectly. None sounds good, and several can kill you. ... Foodborne disease is transmitted through saliva, urine, and droppings. In the course of one day's food rummaging, a rat can unload 50 half-inch droppings. I understand you are not responsible for what happened to my belongings, due to the rodent problem.However, my storage unit was infested by rats, rat fences and destruction of my personal property. i.e. my polo jacket, khakis pants, comforter and my suitcase. Due the high probability of transmitting a deadly disease carried by rodent, I was forced to discard my belongings!!! These items were destroyed by rats eating, nesting and probably reproducing inside my storage unit # 366 located at your Uhaul location in Cambridge,MA 844 Main Street. 02139 I complained about my unit having been overturned by rodents, back in October 2017. But nothing really happened. I understand that unfortunately, there is a huge homeless, disenfranchised people that occupy your area. I was threatened by one of your ex-customers that , had a storage unit next to mine, a year ago. They started asking me for money, then the man became aggressive and threatened me! I called 911, a Cambridge, Massachusetts police officer arrived. When I told the officer what happened, they lied and changed their version of events. The officer, let them go with a warning. And I quickly left your Uhaul location and headed home! Another time, I came to your location early on a Sunday morning, I was stuck outside your Cambridge Uhaul location because your after hours access card would not work!!!!! A caucasian man with a seringe dangling out of his arm, stumbled down the sidewalk towards me. He asked me for money, I noticed he had dried up blood on his arm, I told him I didn't have any money and ran away! I contacted your Uhaul customer service number, and explained, I was being charged an extra $5 for after hours access, and still couldn't get inside!!! And I also believe some of them also rent storage units and probably store food items in those storage items, in your Cambridge,MA location. I am not blaming you for the staff at this particular U-lHaul l ocationor what happened to me me or the serious rodents problem in your location. But, my belongings should have been safe and not destroyed by disease carrying rodents!! I have spent in excess of $2,000.00 during the 2 1/2 years of being your customer. I am sorry, I had to terminate my business with Uhaul. But between the rodents destroying and contaminating my entire storage unit, also I am purchasing a home in March, and I am now storing in a friend's home, here in Brookline, MA. I considered leaving some of my personal items in my storage unit, in your Cambridge Uhaul location. Because I could not salvage those because they were too contaminated with rodent excrement and the possible spread of dangerous pathogens and disease! But, after I saw the extent of rodent damage , rat excrement all over my clothing, linens, luggage and basically the infestation and contamination of the entire unit, I decided to end my storage occupancy at this location. Respectfully Yours, read more

U-Haul Moving & Storage at Central Square - Rident damage inside storage facility . - Self Storage Near Me - Cambridge, Massachusetts

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Excellent cool folks working there, exactly what I needed that day of the rental; employees are NOT anal-retentive people like some "other" places when you just want to get what you need and go about your day, and if you're a little late on the return, the employees DO NOT give you the all high-and-mightly "Karen" treatment. In conclusion, great place to rent what you need, and as a customer, don't give these working folks a hard time, it's tough doing public service-facing jobs, remember that! read more

Sent my daughter to secure a small vehicle (preferably van). Somehow the store associate booked a small truck. Not what we wanted. But time is money so we went with it. Unfortunately we knew too little about the vehicle - and because this is my first experience driving a UHAUL truck (or any small truck for that matter, small things we didn't think to ask nor knew about turned out to be critical nuggets of knowledge. Things like how to adjust the side view mirrors... Don't be fooled by the $19.95 to rent sign on truck. That's for 4 HOURS PLUS there are numerous other mandatory fees (e.g. mileage, taxes, etc) which when totaled add up to $60 WITHOUT the insurance $74.95 with the insurance. CONS poor communication/service Deceptive cost promotion Unclear after hours return policy The truck bounced a lot as if it didn't have proper shocks PROS The truck got us from point A to point B read more

U-Haul Moving & Storage at Central Square - The wanna be van but really a truck - Self Storage Near Me - Cambridge, Massachusetts

Depends where you go. I preferred the Cambridge location to Mystic valley; better CS and less hustle about various forms of payment. Also, mystic valley charged me a $1 more than my bill read more

This review is going to be quick. I rented a U-Haul truck and drove it from Port Jefferson NY to here. The garage door was locked, I pulled the truck up to the garage door and rang the bell. The door opened, I drove inside and a U-haul worker greeted me. He checked the gas gauge, mileage and we both confirmed there was no damage to the truck. He gave me a receipt and I walked out. Easy? Hell yes! Thanks U-Haul read more

Well... the van keys were held together with electrical tape. And the fact that they don't give you the vans with a full tank of gas and ask you to eyeball a comparable amount of gas when you return it is kind of sketchy. But picking up and dropping off the van was easy. Extending the rental was easy. The staff were helpful. And the price was decent. Can't ask for a whole lot else when you just need to move some stuff. read more

Customer service is abysmal if you could even qualify it as service, the individuals had no interest in talking on the phone or in person, reminded me 5 times they were closing in 1-5 minutes and that I needed to leave the premises. Rarely am I in need of a van or truck to move anything however after this past week I will not be using UHaul or the Cambridge location again. Do yourself a favor and drive to Somerville or find another business. read more

So U-Haul sent me across town to pick up the truck. I also had reserved a dolly and surprise, no dolly for rent BUT you can PURCHASE one of the 8 we have nicely lined up in the store. WTF! Complained on their Facebook page, was told that they would review the matter and respond within 3 days...10 days later, not a peep. Expect nothing less than bad customer service. read more

Rude. We missed the turn in and had issues backing up the trailer. We told them we were challenged with it. By the way, no instructions on how to do that picking it up in Phoenix. The guy we told got upset. Said they "can't move it because they are not liable" When we explained that we physically could not get trailer backed up on small, busy street and needed help he stormed off. Went and sat in the van without the keys. Then when I walked over to see what he was doing he was just sitting in the van texting. I walked up and told him I'd try to move it. He said "No, I'm already here, I'll do it" and took the key. He then proceeded to fly out of the lot backwards and I would say dangerously. Then he peeled into the lot almost hitting a pedestrian. The guy who checked us out with the paperwork was actually nice. read more

I'm writing to praise the U-Haul team, especially Ace, "EZ" and "Miss K". Over the course of the last two weeks, we've dropped by the Central Square U-Haul store three times. All three times, we've been lucky to NOT encounter any long lines of customers and each time the staff were friendly and professional. The first time I needed to rent a larger storage unit in preparation for sending boxes here from out of state and Miss K made it easy. The second time I visited was to drop off some of those boxes and Ace and EZ were comfortable and made a point to be helpful and friendly. Today we returned with more boxes and Miss K and Ace stepped up again. Very pleasant and patient since I can never remember my storage unit number. My storage needs are met for now, but I feel great confidence should I have questions or need assistance from this trio in the future! read more

I arrived at the facility a day before my move-in storage date to ask questions about the process. The employee behind the desk was not very helpful when I asked where to pick up the truck and where the storage units were located. All he could tell me was that my reservation existed for the following day, and he told me that tomorrow I would, "pick up the truck and then store [my] stuff", which I clearly was already aware of. I booked this months in advance and double checked with a Uhaul employee over the phone that the size of the truck and storage units would be large enough for a full size bed, a sofa, and multiple suitcases. Additionally, I was clearly told that monthly storage was pro-rated, which was not the case. Upon arriving, there is one ramp in and out, requiring movers to park on a steep ramp barely large enough for the trucks. If anyone at the top needs to leave, everyone below them on the ramp needs to back out and then come back in. I could not fit my bed in the storage unit and had to rent a second unit last minute. On top of that, all lower level units were full. The only upside was that there was one other storage unit available for me to use on that day, which I was grateful for. Also, the manager helped me back in my truck up the ramp, which was very difficult on my own. The storage unit was clean enough, though I had very strong allergies as soon as I walked into the storage space, and my skin started breaking out into rashes within minutes, which rarely, if ever, happens. Overall I would not recommend this storage space and the service I received was misleading and subpar. read more

Worst customer service in history. I have a disability and they basically ordered me out of the store and refused me as a customer. I'd say it's a violation of the Americans with disabilities act but it's futile to argue with the ignorant. read more

Questionable service, try a different UHaul location. Tried calling for half a day. Nobody picked up. The entire time some irritating voice is talking to you while waiting for hours. Eventually I drove by. The shop was empty. They simply decide not to pick up the phone and be bothered. It's time US quality on products and services gets updated; people should get fired. Their entitlement and laziness is unbelievable. read more

We had to move something very important last minute down to DC. We arrived at the location and the first guy we spoke to was wonderful, but I cannot say much about the woman who waited on us. She made it her business to be as rude as possible. When we greeted her and she rolled her eyes should've been our first sign. We asked her if she could call to another location to see if we could rent a cargo van because no one wants to drive a big truck from Boston to DC. She told us "no, no one has one". Really, so out of the whole city of Boston no one has another cargo van? We were on a deadline and it was paid for so we were stuck. Sooooo, as we looked around the location had plenty of cargo vans out back and on the other side and they ended up giving us is a box truck with transmission issues and 4 bad tires. It was like she gave us the worst one. Through this whole ordeal we were calm and never once rude to anyone there and still received crappy service. U-Haul is the worst and they know they pretty much have a monopoly on moving truck so they treat customers like crap and don't offer up any compensation. You reserve one thing and end up with something that you don't want or need and ends up costing extra in gas mileage. They should tell people that they don't want you to take vans out of the city. Worst expressions ever... read more

Yes, you can rent vans here, and the online booking system works well. Some vans are new, some are ancient. They all get the job done. BUT They are SO rude, it's hard to believe. i'm always friendly and polite when I show up, but most of the staff act totally bored when they talk to me, and like they'd rather be anywhere else. One time they actually rolled their eyes when I was asking why they were telling me to call the u-haul central booking number, instead of helping me to book a van right there in the store with them (online wasn't working). i've dealt with most of the staff multiple times, and there are a couple of super friendly folks in the mix, but management needs to do something about the terrible attitude that a lot of staff display towards customers. read more

Wish I could give zero stars. Picked up a truck here at around 7pm and rented it for the upfront cost of 6hrs online. Dropped it off at 10pm (they said you could drop off after hours, we put the keys in the box). Next day, I was charged for renting the truck for 12 hours, essentially double what I should have paid. Have emailed and reached out multiple times with no success. Basically scammed me out of $70. Don't go here if you can have other options. Very disappointing service. read more

Always great! Pickup and drop off always goes smoothly, and the staff is always helpful and friendly (Ezekiel especially is always cheerful). If you need a uhaul definitely pick it up here. read more

The WORST EVER! Seriously. I am not one to complain, however this experience was beyond bad. Please avoid at all costs unless you have no other options. The staff was ineffectual and completely unskilled in the most simple of tasks. For instance, they had my license in front of them and still managed to type my contact information and name incorrectly on the invoice. They were also VERY slow and VERY rude. That was the least or our worries. We were given a truck that barely drove, was in need of a serious break job (we couldn't stop properly at all), and did not have adjustable side mirrors (they were broken and rusted in place). The fun really began after we picked up the bed we were moving and it started to rain. The rain began to pour through the front windshield and all over us for the entire ride back to Cambridge. Besides that, the front de-fogger didn't work and we were unable to see through the windshield. We were lucky to only be moving the bed within a few cities because otherwise I have no doubt that we would have crashed or broken down. When we confronted the manager (who didn't look up once while I was telling him what happened) he told us that he knew the truck was on "it's last legs" and laughed. We were given a $20 discount but it in no way made up for the crap we had to deal with. AVOID. read more

Beware - stole my credit card info! Rented from here one year ago and just posting now due to a police investigation. My credit card # was stolen at this location. After handing my card to Alyssa Drake (name on my receipt) I looked away at some boxes. Turned around and she had disappeared into the back room with my card. She came back about 1min later and returned my card. It was unusual but I didn't think there would be criminal activity. 2 hours later - over $3K was charged to my card at Solstice Sunglasses in south Boston. I hadn't used my card anywhere else over the past 3 days. read more

WOW this place SUCKS. We had a reservation from 1-5...showed up at 12:30 only to wait until 1:30 while the employees took their damn time ringing people up, yelling at customers to go to the end of the line, not to use the bathroom, or yelling at each other. While my friend and I were at the counter getting out van set, the woman came in, put her hand on her hip and snapped, "CHRIS. What did I tell you THIS morning?" He gets uncomfortable, because he's being yelled at in front of a line of 20 people and whispers, "What?" She then bitches him out (marital fight style) to move some vehicle right then. Whoa. That was awkward. Once we got our paperwork set, Chris went to go get the van and proceeded to peel out of the parking spot to bring it to the front of the garage. My friend and I were pretty impressed. We fought over who would ask for his number. NEVER GO HERE. They're unprofessional, lazy, unorganized, lethargic, and inefficient. The brakes also don't work very well. read more

As I was looking to move, I was looking into how to get cheap moving boxes. Finally, after not finding much, I decided to just suck it up and go to UHaul to get some. Here is a little secret, if you want to spend as little as possible on boxes, there is a FREE BOXES section in this UHaul. Other U Haul stores might have it but I've only ever seen this one. If you walk into the area where the trucks come out, as soon as you walk in, to the right is a giant cardboard box that says in black written felt pen "Free Boxes". If you're lucky, and I seemed to be every other day I went, you'll get a ton of free boxes. But be kind, if you get a box and don't use it, please consider taking it back to this U Haul so that others can benefit from your charity. And if there are no boxes? Well, go to a Shaws and ask if they have any free boxes they can give you. The Shaws in Somerville brought out a huge delivery cart of perfectly good Apple, Banana and Orange transport boxes which have handles and lids. While we were packing, we even found a leftover apple or two. How's that for a free snack while you pack? read more

The manager is unfair and unethical. He charged me $46.00 for gas after I drove 7 miles and put in 2 gallons of gas. The line was just on the 1/4 tank and not over. He said it wasn't over the line enough. When I complained, he threw me out. If u use this company, Make sure u put in more gas than they expect or he will charge u extra. read more

I requested a truck from their Mass Ave location in Dorchester - much closer to my house - but my size truck was unavailable so I had to go here. I also requested 8am pickup and the latest drop off possible, but when I called to confirm they were like "no, you have to return it by 2pm" - umm... that isn't going to fly buddy. No way myself and my roomie and a friend or two are going to be able to load the truck, drive to the new place, unload everything, and get it back to you by 2pm. Using my womanly ways, I was able to sweet talk him into 5pm - thank goodness. On pickup day, there was a really long line to wait in to pick up my truck. I'm glad we got there 30 minutes early b/c otherwise we would have gotten a really late start! I got a 17' truck, not bad to drive - but there was all kinds of damage on the truck, including the back tail light being out --which i found out on the way to return the truck and had someone following me. I did not request the dolly or the packing pads, but they were in the truck anyway, and bolted to the wall - highly inconvenient and in the way. We had to remove the dolly in order to pack everything and just dealt with the fact that the mattress pads were still stuck on the wall. Luckily, we were not charged the additional $7 for unhooking the dolly. I think they gave me the truck with less than full amount of gas in there. The needle wasn't pointing as full when I picked it up as when I returned it - and I really don't think I used 6 gallons of gas ($26) to go 13 miles. The guy said that the truck gets about 8-10mpg when it's empty, and less when it's packed full. Yea... 13 miles total... only 0.6 of which when the truck was full, doesn't add up to 6 gallons by my calculations. However, I wasn't going to take a chance of getting charged a $30 fee for not returning it full, and then pay $5/gallon to fill the damn thing! The ONLY reason that my roomie and I went with U-Haul was the fact that the truck rental was only $30 as opposed to Penske which was a few hundred. I guess you get what you pay for.... I used Penske on my One-way move from VA to Boston and really liked their service, and the truck. I had no problems and felt fully comfortable... unlike my experience with U-Haul. Boo on you U-Haul.... boooooooooooo. read more

I rented a cargo van on the busiest moving weekend of the year (the last weekend of June) in Cambridge. I reserved it on Wednesday for that Friday from 9am to 9pm. I picked it up promptly at 9am (without any wait in line), and they said that I could keep it overnight (park it and drop the keys in the slot) since they close at 8pm. The van had AZ plates, started just fine, and had a rubber mat on the bed so I didn't have to get furniture pads. It handled fine, had good brakes, and generally performed all of its functions, which was moving all of my boxes to UPS in one trip. The caveat: When I came back on Saturday morning to get my receipt, I did wait about half an hour (but they were fully staffed and moving quickly), but all the charges were what I expected: $20 in-town rental $10 commercial insurance $8 mileage No surprises. No problems. p.s. -- If you think that I work for U-Haul, check out the number of other reviews I've written. I don't know why this place gets so few stars. p.p.s. -- My friend had a "white-glove" moving company to haul the contents of her studio and her office from Cambridge to Seattle, and it cost her company $50,000. read more

In my opinion because of the simple service that a business offers they should all get 5 stars and or positive reviews overall because it's so black and white. Unfortunately due to poor customer service that isn't the case. Long story short a truck and dolly was rented but the dolly was never added to the back of the truck but they didn't forget to charge for it. Had a issue getting a refund. On top of that a garage door opener was left in the rented truck (trough no fault of their own) but there was absolutely no help getting it back. Whatever the opposite word you would use for help. I for one would think that people tend to forget things in the trucks and maybe there's a lost and found and you don't get attitude when trying to get it back on top of never getting it back at all. read more

All of the good reviews say the same thing: "This is not as bad as other UHaul locations! Four stars!" This is like saying of a lethal injection: "It beats a firing squad or the gallows! Four stars!" The costs are exorbitant. (NEVER believe the prices they quote you on the side of the bus.) The management could improve the customer service by replacing the entire staff with teenagers tripping on shrooms. (At least they'll pay attention to you -- or rather, the vorticies forming in your face -- which is more than can be claimed of the current staff.) This is the only place where I have waited an hour and 30 minutes to buy cardboard boxes. If you love your time and yourself, avoid this place. read more

Terrible, terrible service. Aside from having my reservation changed TWICE on me- without my authorization, just two emails- I was later told that on certain days of the month they can only rent the trucks for 8 hours (which is never quoted anywhere else on the site), and that there's no availability for the times I need (and reserved). The manager, Jorge White, then told me verbatim, "A reservation is not a guarantee." I'm sorry, then what exactly is a reservation? Some fun paperwork to later be completely disregarded? After I then told this manager, Jorge White, that I reserved my truck for 24 hours and really need it for those 24 hours in order to move my entire apartment, he said (verbatim), "well now you're just being selfish, ma'am." Hopefully the Uhaul Customer service complaint and a my complaint to the Better Business Bureau might deter other people from ever going near this business ever again. Utterly painful and useless. A cheap truck isn't all that helpful when it's not available for the time you reserved it. But maybe I'm just being selfish. read more

Claimed their system crashed so they didn't have my online reservation and overbooked, so I could not store my things at the store. Said I should have come to the store to make a reservation...an impossibility since I don't live in the area. Would not attempt to rent storage or anything from this store again. read more

I summon all my powers of customer service patience and persuasion when dealing with U-haul. Case in point: I drove about 3 miles round trip, but when I went to place gas in the truck it took 30$ and kept sucking the petrol. I showed dude my receipts and he was nice enough to give me a 20$ credit for my next move. Fine. I rented again. The truck was ok. I used my credit and only paid 6 bucks for a smaller truck the second time. A one ton. Thanks. Still sucked lots extra gas to get it truly full. This location sure is convenient. read more

There's a strong possibility that I am banned from renting another U-Haul truck. The date was August 30th. I had rented a 17' truck from August 31-September 1 due to the ridiculous regulations of my former and current landlords (out of one apartment by 2 PM on 8/31, not allowed to move into new apartment until 8 AM on 9/1). A day before I was to pick up my truck, I received a phone call to confirm that my PASSENGER VAN for 8/31 would be available and need to be returned by 8 AM on 9/1. No can do U-Haul. I managed to convince them to give me a bigger truck, but wasn't convincing enough to extend my reservation back to the dates for which I actually reserved it. Sooooo, on August 31st, we pack the truck. We drive to a cheap hotel in Waltham with the truck. At 8:01 AM on 9/1, the phone calls and text messages from U-Haul start. At 9 AM, we get to the new place in the middle of the Allston/Brighton clusterfuck and begin to unload. By 11 AM, the intensity of the phone calls lead me to believe that U-Haul is sending out an APB on their truck. By 3 PM, my boyfriend and I (without the help of any friends) have successfully unloaded and are returning the truck 7 hours late. I am expecting a nasty lecture and a massive fee (which I am prepared to pay without argument as I am clearly in the wrong). Instead, I return the keys with no problem and no mention of my blatant disregard of the rules. I still live in fear that my name is in a database with a big red X next to it, and I will be left without a truck for my upcoming move. Zero stars, U-Haul for refusing to honor my reservation to begin with, but TWO stars for allowing me to screw the system without incident. And my SINCERE apologies to the people whose truck we stole. I won't do it again. read more

I would give this place negative stars if I could. I've dealt with this U-haul a few times before. And while never a pleasant experience, it was never as horrific as this time. they gave us a truck with a dead battery. Seriously. When you get your truck, turn off the motor and then try to start it again before you leave. Don't take a 14' truck with AZ plates. Sparing you the details, we had to have the truck jumped 3 times in order to complete our move. When we returned the truck, the manager was rude and couldn't handle angry customers. He actually told us we had to "meet [him] half-way" for paying the bill. I wanted to pay nothing. Last I checked, a customer should never have to meet a store half-way. He then charged my card without my authorization. I have written several complaint letters and made many phone calls. Although I have finally gotten a refund (after they charged and credited my account enough times for me to be overdrawn), I have never gotten a return call or letter. No apology. And I still don't trust they're done, since they have charged and credited my account so many times after the day of rental. Three weeks later and I'm still feeling sore over the matter. Don't rent from U-haul Central Square. Ever. read more

This could not have been worse. My 24-hour rental of "Truck A" changed to a more expensive 12-hour rental of "TruckA-6 feet." The customer service was unbelievably bad, with a pimple-faced kid eating Doritos while punching at his Apple II-GS with one finger telling me about the nuances of contract law. I'm the wrong guy, kid. Unfortunately, the manager wasn't any better and I was stuck between a rock and a hard place (as people who are moving often are) so I took their non-conforming offer and then complained to a third party, the Better Business Bureau. After complaining to the BBB, I received 2/3rds of my total expenditure back. But I'll never return to this or any U-Haul. Pay a little more money and go elsewhere (Budget, Ryder, a friend with a pick-up). read more

Users Becareful!!!! On 6/23/13 I rented a Uhaul van to move belongings from Boston to Cambridge and only used the van for about 4 hours. I requested 30mi and only used 28mi on the van. Upon return I filled the tank and double checked to see if the tank was full to avoid the $30 fee surcharge and still ended up being charged!! The rental rate was $19.95 I added the $11.00 insurance (always add insurance; just in case) Mileage charge: $17.05, Environmental fee: $3.00, rental tax: $3.20 which total came out to $54.20 which was okay! They put a hold on $80 just in case you go over mileage, don't put gas, etc But after return I was actually charged $80!! I called Uhaul and got the run-around over the phone so I went to speak with the manager (in person). He refunded the remainder that I had been charged and apologized which I appreciated since my blood was boiling!! The same day that I went to speak to the manager I had gone to 6 Flags in Agawam, Ma. I was telling a friend the story about Uhaul and how I felt ripped off, someone in line heard my story and said they were also ripped off!!!!! Wow!!!! Uhaul is actually scamming people with extra charge on GAS!!!! So users BECAREFUL!!! If you feel you have been overcharged speak with the manager (in-person) to get your refund!!!! read more

Maybe this should be three stars. I've rented trucks from this U-Haul three times and it has always worked out fine. I think the atrocious reviews here are because people with normal U-Haul experiences don't bother to review it. One truck I had was super new and nice. One was medium nice. The other was kind of crappy. (Check engine light, one side mirror didn't really work, and maybe I was just an idiot but I never could unlock it from the driver's side.) The employees were always very courteous. One time they wrote down the wrong starting gas and mileage, but I noticed it before I left. All in all I think this is a fine place to rent a truck for a short-distance move. Super cheap, no disasters yet. read more

Had a great customer service experience here. This one dude, Nelson, went above and beyond to fix a problem we were having with the truck. He even came out on one of the coldest damn mornings. Very satisfied with that. Everything else went smooth... read more

If you're gonna order a truck from uHaul, you better hope everything goes perfectly because if the slightest thing goes wrong - you're screwed! We reserved a truck for a big move, and at the time of our reservation there was no option on the app to get the truck. Called customer service and after 2 hours of being on hold/being passed around by representatives, we decided to call it quits and cancel it. We were accused of a million reasons why the pick-up wasn't working (e.g. we were not on site, someone else tried to pick up other than the driver, and so on) none of which applied to us - we were on time at the correct site, on the correct app, with the driver! Yet that made no different to our customer service representatives - it felt like no one knew how to fix this nor did they want to. By far the most unprofessional and unhelpful staff members I've spoken to on the phone. And unfortunately (or is it fortunately? given the reviews on staff here) we couldn't speak to a person in-store, since it closed at 5pm, the same time our reservation began. HORRIBLE experience, will make sure to use Home Depot or similar competitors for truck rentals in the future. read more

Really they deserve no stars. If you ever see/meet with Ace just turn around and walk out. He has the worst customer service and did nothing to help when we were moving from Boston to Los Angeles. Laughed in our face, opened the tool closet and told us to figure it out because he "doesn't get paid enough". We have been trying to contact Jorge White to get answers about this horrible experience daily for almost 3 weeks and can't even get a response from him, just his assistant who holds no power. Ended up going with Penske and had a rental in 5 minutes. read more

Your company's name should be renamed to U-SUCK! Seriously, how hard is it to get a hold of someone who'd be willing to help cancel a contract and ask for an email receipt? We had to talk to 8 different people and called for three days, all of which would either put us on hold and never come back or tell us that the individual with authority to cancel contracts (manager) was not around to service us. Even when we got a hold of the good-for-nothing manager -- must I add hung up on us twice! -- and literally told us he was too busy making sales and had better things to do than help us. Un-fcking-believable. It is NOT OKAY to treat a customer with disrespect and talk to them like a second class citizen who doesn't deserve your time of day just because they decided they no longer needed your service! For anyone who's going to go through these bastards, read the negative reviews! They are all true. The "good" reviews are outright lies probably written by friends or people they know to boost their rating. Don't believe it. I never thought for a moment in my life that any customer service could be worse than Comcast's, I was gravely wrong. I don't wish ill will on people or businesses, but truthfully, the way these guys treat people I hope it crashes and burn because I don't wish for anyone to be cursed at and be treated like vermin because they no longer profit the company. read more

I was told by the automated machine that it would be a 10 min wait but I was on hold for 21.56 min!! it was ridiculous. how do they expect to gain trust? read more