1 Star -- Serious Issues With Management, Billing, and Harassment…read more This was one of the worst rental experiences I've ever had, primarily due to the conduct of the manager, Raul. I originally rented a Mustang at $389/week. After the tire blew out due to a pothole, the car was towed and I was placed into a Chevy Bolt, which was supposed to be $335/week. Despite that, I was still charged the Mustang rate. Receipts later showed amounts that did not match what was actually charged to my bank, and some receipts appeared to be altered. Even after returning the vehicle, additional holds and late fees were placed on my account days later, including a daily rate that was higher than the actual daily rate for the vehicle. The billing issues alone were unacceptable, but the behavior from management made the situation much worse. The manager repeatedly called and harassed my husband, made insulting comments, and even tried to interfere with our ability to rent from other Avis locations despite everything being paid. After I left the office with a police officer present, the manager still contacted me, made vague comments about "the girls" at the front desk, hung up when questioned, and then sent confusing texts. This felt inappropriate and intimidating. To make matters worse, issues tied to this rental caused me to be temporarily removed from the Uber platform, resulting in lost income. Staff at the location were consistently rude and unprofessional, and we were told that corporate oversight has been sent to this location multiple times due to ongoing problems. Law enforcement has been involved, and everything is documented. I strongly caution anyone considering renting from this location. Billing transparency, professionalism, and basic customer respect were completely lacking.

I don't even do reviews.. but this is this place is the absolute worst and the customer service is…read moreabysmal. And the supervisor Raul is even worse than the negligent employees they have in the front. Terrible service! Just go to Enterprise up the street from this location. So much better

Let me tell you... Ryder Truck Rental and Leasing is the best. They single handedly saved my…read moremarriage! Thanks Ryder Truck Rentals!!!!! Keep on Truckin!!

This review is for Jenell, who was incredibly helpful and went above and beyond to make sure my…read moremoving day went smoothly. I ran into an issue with the DMV and only had an interim paper version of my driver's license, which made things a bit complicated. Jenell handled it with a great attitude and walked me through what I needed to do so I could finalize everything and pick up my truck and moving supplies. I was pretty frustrated that morning due to things outside of both my control and U-Haul's, but Jenell completely turned the situation around. She was friendly, respectful, and genuinely focused on helping me find a solution. She's a great representative for the company and definitely deserves recognition for her effort--whether that's a shoutout, bonus, or raise.

Amazing experience they're so nice! Janelle got me a van even when they initially didn't have it.read more

My experience at this U-Haul location was very positive. The representative who helped me, Mrs…read moreTaylor, was extremely kind and patient. It seemed like she had dealt with a few difficult customers before me, but she didn't let that affect how she treated me. She walked me through the process, helped me get the trucks I needed, and made sure all the details were correct. The whole transaction felt smooth and supported. I left feeling taken care of, and I would gladly rent from this location again. I'd rate this visit 4 stars,

Customer service is literally non existent. Got there and they were chatting for some minutes…read moreignoring the customers. Tried to rent a vehicle and there was literally no assistance. I was forced do everything on my phone yet I was at the counter. I mean everything! I've rented a truck before and my reservation was done at the counter. It seemed like I was wasting this gentleman's time. We returned the truck at 7:10 and asked for after hours instructions and an employee instructed us to just "drop off the keys" immediately after doing so he told us not to forget to check out! Guess what? The keys were already deposited and no way of getting in the truck to take pictures. He was rushing and said it's okay just go it's going to be an extra $20 since we didn't check out but we shouldn't worry because "we got it" we had to call customer service for assistance. Terrible experience!!!

Great service, and friendly service. The process was quick to get my truck, and the process to…read morereturn my truck as well. Prices were great compared to other companies around. Well maintained truck, clean, and fairly low on mileage. I rented from U-haul in the past, their trucks are not maintained pristine. I would definitely recommend to anybody, and I would use their service in the future.

Everyone at this location was beyond sweet and helpful. I was in and out within minutes ! Best…read moreexperience I have had by far! Highly recommend! Thank you !!

The Ultimate in mobile pop up rentals. The owners are very nice and very helpful the trucks are…read moresuper strong and super clean with everything you will need to make your mobile pop up a success at least equipment wise they are helpful in suggesting areas that they have seen other people frequent and had success. The inside of the hustle truck looks like a store, very clever, impressive idea

The staff is outstanding they are really personal and are welcoming. Not to mention that they have…read morereally fair prices. In comparisons to the other facilities within the area. The times that I have requested services they address them immediately.

Westchester Self Storage has provided me with excellent service over the years. I want particularly…read morecompliment Miguel. Miguel knows this place like the back of his hand and is always very friendly and courteous. He truly cares about the customers and makes you feel welcome. In my many years of working with Westchester Self Storage, they have always answered my question/emails, and pay attention to the little details. Like for example. I rented a van today and Miguel made sure I got the one that was closest to my locker. So nice that he thinks of little things like this but it's not such a "little thing" when something like this prevents having to carry heavy boxes an extra few feet! Thanks Miguel! :-) Just one of the reasons I like this place. I'd totally recommend Westchester Self Storage and also this branch of U-Haul. Both good companies.

I want to take a moment to express my sincere gratitude for the outstanding customer service I…read morereceived at the Enterprise Truck Rental location at 313 Gardena Blvd. My family and I recently experienced a devastating house fire, and during a time when everything felt chaotic and overwhelming, the team at this location especially Geraldo, he showed compassion, professionalism, and genuine care. Before my reservation date, Geraldo confirmed everything for me. Then on the morning of pickup, Jose checked their inventory and reached out an hour before opening to let me know about an issue and to ask whether I was still interested in the rental. That level of communication alone meant so much. When I arrived, I noticed that every customer was greeted warmly, and I was no exception. Geraldo apologized again in person for the earlier issue and reassured me that Enterprise would still take care of me. And he did: quickly, professionally, and with kindness. The truck itself was a newer model, surprisingly good on gas which was a blessing with gas prices skyrocketing. It had a nice sound system, cushion flooring in the back, electric side windows, and a clean, modern computerized dashboard that made the drive smooth and stress‑free. The vehicle was spotless, ready, and even had the A/C running when it was handed over. From beginning to end, the entire experience was smooth, respectful, and handled with care. In a moment when my family and I were simply trying to get our belongings out of the house after the fire, Geraldo's thoughtfulness made a real difference. I never received anything to formally share my experience, so I wanted to take the time to publicly acknowledge the exceptional service I received. Thank you, Enterprise Truck Rental on Gardena Blvd. And a very special thank you to Geraldo I truly appreciate everything you did for me and my family during such a difficult time.

Whenever I need to rent a truck for a long haul I prefer Enterprise. As this is the only one that…read morerents the large size trucks I go here. Service is always excellent and I'm usually out quickly!!

I rent the Nissan Rogue for a week in Aug 2026. The was clean and nice with Good price and good…read moreservice.

Chris made the car rental a smooth set up. He helped me set…read moreup and followed up after I dropped the car off. I would rent from them again.

My wife just called in and the person who answered was rude. Instead of helping he just kept…read moretelling her the info is on the website. I don't give a crap what info is on your site. If we call answer the damn question. Good luck with your crappy business . The girl at AK Power for rentals was crazy nice. Hope you learn.

This place provided me with a much needed breath of fresh air to the biggest hassle and headache…read morethat is MOVING! I never expected getting a U-Haul to be as easy as this place made it for me. Every guy that helped me here was both respectful and compassionate. I was, initially, a little apprehensive about renting a U-Haul as it was my first time ever renting a car and I might not come across as knowing what I'm doing, completely, being a 24 year old female. The guys working here treated me with so much respect gave me the confidence I needed to drive a giant truck, packed with the entire contents of my life, up the entire coast of California. When looking for somewhere to get a U-Haul, car, or truck, do yourself a favor and use these guys. They made what could've been such a headache an actually enjoyable experience.