This place is a complete joke and an outright scam. Priceless / NexCard near LAX is hands down one of the most dishonest, disorganized rental companies I've ever dealt with. The moment I walked in, it was chaos. Literally 6 out of 7 customers were having serious problems -- arguing about hidden fees, insurance lies, and vehicle downgrades. That's not bad luck, that's a pattern. First major red flag: they FORCE you to write FOUR reviews on Google and Yelp before they even release the car. That is insane and explains why their ratings are fake. Any company that has to force reviews is clearly hiding how bad they actually are. Then the money games start. At the counter, they slapped on an extra $50 fee that was never properly disclosed. Their so-called "full coverage insurance" is complete bullshit. Even after paying for it, they STILL demanded my personal insurance. So what exactly am I paying for? Nothing. Just another cash grab. I booked a large SUV (Ford Expedition or similar) and they tried giving me a smaller Dodge Durango for the same price, no discount, no apology, no accountability. Classic bait-and-switch tactics. And let's talk about the car itself -- absolutely disgusting. Dirty on the outside, dirty on the inside, clearly not cleaned or inspected. For a rental company at a major international airport, this is beyond unacceptable. On top of everything, this company doesn't even know its own rules. Their call center and front-desk staff give completely different answers. On the phone, they told me I needed a passport, then I show up and suddenly I don't need one. Total incompetence. No communication. No professionalism. At the counter, they aggressively push insurance and upsells, making you feel pressured and trapped while prices magically change. They take advantage of tired travelers who just landed and want to leave the airport. This entire operation is misleading, predatory, and poorly run. Between forced fake reviews, hidden fees, fake insurance, downgraded vehicles, filthy cars, and clueless staff -- this company should not be allowed to operate the way it does. Something seriously needs to be done about places like this. Do yourself a favor and stay FAR away from Priceless at LAX unless you want stress, wasted time, and your money stolen. read more

OK. This is my first review on Yelp. I feel I must let you guys know about reliable company with extremely friendly stuff in our neighborhood. They helped me to get out of extreme situation with no hassle. The situation: emergency need for one day rental car at 5pm on Friday... I called to several well known companies and was quoted somewhat around 90$ for one day rental: "you have no reservation", "we are closed soon", "we have only Mercedes and truck left", etc. Finally I called to AMPM. Done. I got my economy car for one day for very reasonable price. I arrived just before the closing, but the agent was waiting for me and did the paperwork fast. I was offered coffee and tea. Next day brought more pleasant surprises-I was supposed to bring the car back before 1pm-the time they are closing on Saturdays, but I was not able to do that as my own car was not ready by that time, so the agent arranged later 4 pm return for me (with no any extra charge). Moreover, while driving to return the car I stuck in the traffic jam and again one call to the agent was enough to handle the problem: "just give us a call when you will be there". I arrived to the facility with an hour delay, gave a call and couple of minutes later branch manager arrived to help me with return. I have very good feeling that these people DO care about their customers and are ready to go extra mile. I appreciate their help and courtesy and hope they will stay in business for a long time so I can use their service in the future and recommend this rental company to my friends. read more

Our car‑rental experience with Priceless Rental Car was absolutely seamless with zero issues, exceeding our expectations. The vehicle was in excellent, well‑maintained condition and spotlessly clean inside. We were most impressed by its autopilot feature, which was a huge help for our long‑distance road trip. It greatly relieved fatigue from hours of driving and made our journey much more relaxing. Special thanks go to our customer service representative David. He provided outstanding service, maintained great phone communication with us throughout, and offered solid after‑sales support. We are extremely satisfied with his assistance. Both pick‑up and drop‑off procedures were quick and straightforward. The staff were friendly, professional and efficient, with no complicated or tricky procedures. This company delivered great quality in both the car and customer service, offering good value for money. We would definitely choose Priceless Rental Car again for our future trips. I sincerely recommend this rental service to anyone planning a self‑drive journey. read more

I returned my rental car today. I found AM PM online when searching for car rental deals at Los Angeles International Airport. AM PM offered the lowest rates. When I arrived, I was to call for a pickup. Al arrived within 10 -15 minutes -- less time than it would have taken us to drag our suitcases to the shuttle area. He picked us up right outside of the baggage claim area. We drove off immediately after completing our paper work at the office in the same car that was used to pick us up. Today Al drove us back to the airport, again in the same car. It turned out to be cheaper, easier and faster than renting at one of the more well known agencies inside of the airport. These guys not only gave us door to door service, but remembered us, gave us helpful travel advice, maps, etc. From today onward, I will go straight to AM PM and never again mess with the impersonal car rental agencies inside the airport. read more

Justin and I had a very pleasant experience with this company! We booked this as a bulk discount through Priceline and glad we did! We landed around 10pm and was able to follow the directions to get to the car rental location. Gentleman behind the counter (didn't catch his name) was super quick and efficient- we were out of there and on the way to the hotel in less than 10 minutes. New Toyota Corolla that had great gas mileage (and they had several new cars once we returned the car)! For returning the car super quick as well, the maintenance team was amazing in letting us know what they needed, and Cathrine was super sweet and walked us through our charges and refund, she was a true gem! And here we are back home a week later we get a follow up call from Ms. Diana to ask us how our experience went. She was very sweet and so polite! Will definitely use this company out of LAX again! read more

I came to Los Angeles three months ago with my husband who is working on a project for his company. We are going to spend another four months in this city. Although we felt it would be enough to have one car brought with us I ended up renting a vehicle for the fourth time last week. I always rent from Hertz as we have some company discounts there but now I think I found the right place with by far the best service in Los Angeles: AMPM Car Rentals on Overland Ave. just across from my favorite Overland Cafe near Culver City. Service couldn't be better they are indeed second to none. Any problem is solved in real time by phone. Staff is both knowledgeable and courteous. My car was perfectly clean. This is what I always expect from Hertz but not always get at their other locations. Will recommend to anyone and everyone. read more

My experience with this car rental company was mixed. I ended up paying double the quoted price, and customer service was slow--it took hours just to get the car, and the process felt a bit disorganized. During my trip, I had some bad luck: I was rear-ended, and my tire blew out on the highway. While they did replace the car, it took nearly two hours, and I had to pay for a new insurance policy. On the positive side, although it took months, they did reimburse me for the tire, even though I don't believe the insurance covered it. Overall, I gave them three stars because they kept their word about the reimbursement. While the staff were kind, the company would benefit from improved organization, a more efficient process, and a stronger focus on customer service. read more

I wanted to rent a Convertible so I checked through the website and it was available in Culver City location for online price of $69.99 per day BUT when I phoned the branch, I was told the price will be $110 per day and after telling him regarding the online offer the operator was like when you found a better price online so book it online why you calling in store to even confirm. so rude...I am never renting from this location and oh by the way, when i tried to convey this message to corporate via their website www.blueovalcarrental.com via instant chat, after waiting for like 4 minutes the message came that no operator is available to help you right now but if you like you may leave a message in our mailbox. ha ha ha read more

I had a great experience with NextCar! The entire rental process was smooth and easy from start to finish. A special thank you to Tony, who went above and beyond to make things happen and ensure everything went smoothly. The transfer from LAX was well organized. We were taken to a remote location where we transferred to a shuttle that brought us to the NextCar rental office. Once we arrived, the check-out process was fast and efficient. The car was nice, clean, and ready to go, which made the whole experience even better. I really appreciate Tony's help and excellent customer service. I would definitely recommend NextCar to anyone looking for a convenient and hassle-free car rental experience read more

Great Car Rental Experience, just returned the car which I had for past 5 days. Very professional and courteous staff and clean car. Went to Santa Barbara to Santa Monica twice and drove well without a hiccup. My calls to extend were promptly answered and the rates when I picked up were far cheaper than the big label which I tried to get the car. They accepted my debit card without problems. I liked the service and ease of operation and will definitely rent from them again. I promised them positive review and recommendations and will refer to anyone here in Santa Monica and Beverly Hills area. I forgot the name of the rep. but would still rent from this company. read more

This was the worst rental car experience I have ever had. The company added hidden fees that were never clearly explained upfront. When I contacted customer service, the representative, Victor, negotiated with me by asking me to leave a positive review before he would help resolve my issue. After I left the review in good faith, he still wasn't able to help me. To make matters worse, I was charged even though I never used the vehicle. The entire experience felt misleading and unprofessional from start to finish. I would never rent from this low-budget company again, and I would strongly encourage others to read the fine print and be cautious before booking. read more

I would NEVER rent a car from this place EVER AGAIN. After turning in my car on Dec 26. I scheduled another rental for Dec 30. After paying $60 for an uber to get to Priceless and waiting patiently with all of my right documents. They told me I couldn't rent because of their 7 day policy that no one notified me about when I made the reservation. They took my money and never gave me the car. On top of that i had to pay another $60 uber to get to work. Then when I called the customer service they could have cared less. An AWFUL BUSINESS!!! I would never recommend this rental company. I would rather pay more with a more reputable company. read more

Great place to rent a car. The entire process was fast, simple, and easy from start to finish. Abdul helped me get my car quickly and made the experience smooth with no hassle, and he also assisted with other questions to make sure everything was handled properly. His customer service was excellent, and he truly deserves a raise. I also appreciate how clear and straightforward their process is, especially regarding insurance requirements and pricing. Chris was very helpful with the booking as well and made it easy to secure a great car. Overall, excellent customer service and a very easy rental experience that I would highly recommend. read more

AMPM was very accommodating. I set up the rental through Kayak and the rate was excellent. Although the location was a few miles away from the airport, they came to the airport and picked me up and then dropped me off at no additional charge. The vehicle was in perfect condition and the staff at the location were superb. I needed to stay an additional two days and they allowed me to keep the vehicle at the same discounted rate. Amazing customer service, I will definitely use them whenever my travels take me to Los Angeles. It is much better than the larger rental agencies that try and up-sell you and have too many additional charges. read more

AMPM rental cars is THE company that offers great customer service and wonderful response time which was apparently my experience. During my recent trip to LA my flight arrived a little earlier; however when I mentioned this at the front desk at AMPM, the customer service rep was able to get me a rental car at an earlier agreed upon date. The cars are also newer models and offered GPS too at nominal rates. The associates are wonderful and assisted in all our needs. Overall, I would consider this rental company to all my friends and family, and will definitely use this company again for all of my rental needs. 5 stars ***** read more

Top notch customer service and extremely satisfied with the service. The staff was outstanding and would like to recognize them by name - Catharine (Front Desk), Francisco (Shuttle Operator), Laura (Return Department), and Crystal (Automated Receptionist) These individuals are the face and true reflection of the organization which represented Priceless Car Rental with pride and a positive attitude. I highly recommend Priceless Car Rental and will continue to support small business owned. Also, rental prices are great. Again, thanks for all you do and keep up the good work! Stay motivated, Hooah! US Army Strong! read more