My issue is more with Budget as a whole than specifically with the location in West Allis. I made…read morea reservation for a one-way rental for my move from Wauwatosa, WI. to Ithaca, NY. When it came time to pick up the truck I was contacted by someone at the Wes Allis location who told me that the truck they expected to be returned had not been returned and therefore they didn't have a truck for me. The person I spoke to gave me an 800 number to contact an inventory manager to find another truck. Upon calling the 800 number I spoke to someone at an overseas call center who took all of my information and said the inventory manager would call me. Several hours passed with no word so I called the 800 number again while looking at my email and discovered that my reservation had been cancelled. No inventory manager ever called me. The person at the call center told me that there were no trucks available and that I should call other rental companies. All of this was taking place while I was planning to be loading the truck so that I could leave the following day. I will not use Budget again and would not recommend them to anyone who I like.

This company is complete trash!!! I get a call from Budget not even a day and a half before we're…read moresupposed to move to tell me that the truck I reserved 2 weeks prior isn't available!! What?!? I asked the guy who called me to help me find another truck and he told me to call customer service. Really?! I called customer service and they said all they could do is make a request to the Inventory Manager. Seriously?! The inventory manager named Sergio was beyond unprofessional and insulting and when I asked for his employee number he canceled my reservation without my authorization and pretty much told me to go figure it out. Called numerous times before being connected to a supervisor who justified the actions of the inventory manager!!! Not one person I spoke to even tried to help me with the issue. Disgusting people that work for Budget. Disgusting customer service!!! Disgusting company!!!