The staff here are lying about shortages AND WHEN CAUGHT IN THE ACT OF LYING; BLACKBALLED ME AND…read moreFALSLEY SLANDERED MY CHARACTER TO CORPORATE SO THEY WOULDN'T RENT TO ME INDEFINITELY! This is portraying to Brooke, and I need a resolve on this or I will be seeking further justifications. Because this is illegal and unlawful. I call for a 1ton pickup and he says wait a moment and puts me on hold, then responds that the only truck that is available to rent me is a 1ton ford pickup for $168 instead of the normal $88 and when I asked for a 3/4 ton which is only $66 online pre quoted price; )saying available). He put me on hold and then said none are available only the 1ton and that I may only rent the 1ton for $168 So I go online and make a reservation for the 3/4 ton and show up to see a number of 3/4tons in the lot amongst many other 1tons; and no one else there picking up a truck. I asked to pick up the 3/4 ton; and Brooke got flustered and said I could only rent the 1ton for an exuberant amount of money and that the 3/4 tons trucks wouldn't be available for over a week. So I left and has my friend call and ask for a 3/4ton truck; and they told him to come and pick it up and it was ready for him! I called back and asked why they would only rent me the 1ton truck instead of the 3/4ton and they would rent it to my friend instead. He then lied about a whole number of things and then proceeded to blacklist me from renting for no other reason than he simply got upset and unprofessional/childish that I caught him in the act of trying to upsell me. I am now blackballed from renting here for no reason and I am taking this company to small claims court for profiling me amongst a number of other contingents portraying my character to falsely blackball me. What he falsely said against me will be used in court and is on your record. Expect a letter from BBB as well

So, you plan your. move; you reserve a truck for a specific date on line; you fill in all the…read morepaperwork, and received a confirmation email for the date and time; you book your crew, maybe 2 or 3 guys you're going to pay hourly, and co-ordinate everyone's busy schedule to meet in the morning after you pick up your truck. You get to the rental office, wait, oh, 10 minutes for someone to even come to the counter. Give him your D.L, and he goes: "Oh, we don't have any trucks. Sorry." "Excuse me? I didn't quite catch that." "Yeah, we don't have any trucks, and I really don't know when we'll have any. Maybe a week." "But I reserved it online, I booked it TWO DAYS ago." "Yeah, our reservation system sucks. it's really crappy." "So, you don't have ANY trucks. Not one." "nope. sorry. And I really don't know when..." "yeah, yeah, when you'll have any....yeah gotcha. I'm headed to U-Haul." Yeah, give this joint a HARD pass. In the words of the Enterprise counter guy: "Sorry.".

Called me Saturday to confirm my move out of my storage unit. I confirmed that I was NOT moving out…read moreand they told me my storage unit was empty without a lock! I started crying asking how this could happen with a secure storage unit, explaining that everything I owned was in the storage unit because we had just moved. The worker was so nonchalant and unhelpful, stating oh well I don't know what to tell you. I asked them to confirm that it was empty and that they called the right person. Got a call back and the worker I formed me that there was a lock on the unit and there must've been a mix up. still crying and upset, I hauled my ass down there to check it out for myself, the workers were still rude and smug smirking at my distress. Didn't offer any solution or apologies. My stuff was still in fact there and locked with my lock. Once I'm moved into my new place I WILL NOT be storing with them again.

This place is exceptional in many ways. 1) Outstanding…read morecustomer service : The outgoing message is really the general manager, Callie, who will call you back, solve your problem & follow up like Ive Rarely seen. Everyone else who works here is equally as competent and thorough. 2) did I mention problems solved?: Not only can you get boxes ( bring back the United for full refund) Rent trucks Buy ANYTHING related to moves (like bike racks) They sell and INSTALL hitches and, will switch things around for free!!! But most important for us- Brake controllers for trailers! And then re check when they maybe don't work bc you have a different problem that they help you figure out One stop shopping, excellent service, great follow up, good prices. Five stars

Clean trucks, easy to use website and friendly staff at pick up. I'll definitely rent from here…read moreagain.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

Token was fantastic! Extremely quick check in and very helpful with the steps and procedures…read morerequired. Although parking at the Bar across the street can be a stretch the amazing customer services makes it worth it. Very efficient check out made it hassle free for us.

Most Excellent! These Guys rate 5 Stars for Customer Service & then some! They provided exactly…read morewhat I needed at a most affordable price! I was really stressed trying to make arrangements to transport my classic car from Reno NV back to Eugene OR. Michael, Token, Anthony & Ben really made this a great experience. What a Crew! Friendly & professional and fixed me up by that weekend. The vehicle was great, easy to drive and the trailer was close enough to the ground, so I didn't scrape the rear end trying to load & unload my little MGB. It was easy to secure & I had no problems all the way home. I will always recommend U-Haul above anyone else. This Crew gives U-Haul the spotlight it deserves! I am one Happy Camper! Love you Guys! Thank You! Robin S.