VJ and Oscar friendly and did my first rental car experience. Thank you!…read more By the way, I have to mention my rental car- fiat 500 which is so lovely.

I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

Loved how easy this was and the guy don't remember his name was very nice and professional!! I def…read morerecommend to everyone!!

Wow, where do I start? I rented a 24 foot truck Saturday morning amd dropped it off past 10pm the…read moresame day. I called the following day to get a final charge invoice but no one answered. I called again on Monday and the guy I spoke to (Mike) said that he was charging me for 2 days since I didn't turn in the truck until Monday morning. That was completely impossible since I had fueled the truck and taken it back the same day. It gets sketchier. Mike stated that they found the keys inside the truck instead of the dropbox. I dropped off this truck with my wife and we're both witnesses to me dropping off the keys in their night dropbox. He stated tbey had me on surveillance dropping off the truck but not putting keys in the dropbox. When I asked to see the evidence, Mike asked if I was a cop and why would he have to prive what he is saying to me? Further, he also states that 7 gallons of diesel were missing and they were charging me for that. How is that possible when I filled the tank before dropping it off? They state that a fuel receipt should be left in the truck but that is NEVER EXPLAINED when you pick up the truck. I got so frustrated with Mike because when he was pressed to answer questions he would basically give me a run around answer. I asked to speak to his manager (Tim) and he straight out told me he didn't want to talk to me. I asked politely to talk to Tim and he put him on the phone. Tim told me that things were the way they were going to be and nothing was going to change. In fact, Tim mentioned to me that I was missing 10 gallons of fuel. It was at this point that I figured that someone must have driven the truck and these guys were giving me the run around. Tim was rude and he kept cutting me off when I tried explaining things and then he abruptly hung up. I tried calling multiple times but they kept ignoring my calls. Finally after a while Tim picked up and I let him know that I would file a complaint with his corporate office and he said, "Good, you should!" I had heard so many good things about this company but now I know their staff are crooked thieves who cannot be trusted. Please make sure to NEVER drop off the truck at night unless someone is present so you can dispute any discrepancies. I will be filing a dispute with my credit card company since neither the manager nor the employee bothered to make things right.

Robert was unbelievably helpful. We were in Need for trucks immediately our truck broke down and we…read morehad 130 kids on buses waiting to go to a marching band competition. He went above and beyond!!!! Thank you!

Went to rent a unit today, only to find out that the elevator doesn't work. Hasn't worked, and will…read morebe taking a while to fix. They lost me as a customer. Jose, the guy at the desk was really nice and accommodating.

Tony was incredibly helpful and friendly! He wholeheartedly went out of his way to make sure I…read morereceived the fastest and most efficient help possible! Outstanding employee!

I called this U-Haul location multiple times to get a quote for a hitch installation, and every…read moresingle time I was immediately put on hold for 10-15+ minutes without anyone ever checking back in. I completely understand that businesses get busy, but it's incredibly frustrating to answer the phone, say "please hold," and then leave someone waiting indefinitely without even asking what they need or checking in after several minutes. It's poor customer service and comes across as disrespectful of people's time. After it happened multiple times, it honestly started to feel like callers were being put on hold just to avoid having to help them. Whether that's actually the case or not, that's certainly the impression it leaves. If you're too busy to take calls, at least let customers know or offer to call them back instead of leaving people on hold until they eventually give up and hang up.

Rented a 26 ft diesel truck from Penske and had a terrible experience…read more I specifically told them I had never driven a diesel truck and asked for full instructions. They failed to mention something critical: the truck requires DEF (diesel exhaust fluid). When the DEF ran low, the truck lost power on the highway and eventually became undrivable. I contacted Penske multiple times during the issue -- no response. A roadside mechanic later told me I just needed DEF -- something that could have been avoided entirely if Penske had done their job. On top of that, the truck had multiple mechanical failures (lift gate and engine issues), causing major delays and extra costs. Then Penske sent me a bill blaming me for the DEF issue -- even charging $66 for fluid that costs about $25 in stores. Poor maintenance, poor communication, and zero accountability. Would not recommend.

Amazing experience, customer service was great. Truck was super clean, pick up was nice simple and…read moreeasy staff was super helpful. After hours drop off super friendly and simple. I will say it does take a while before the truck actually gets checked back in if you drop off at night, but they do honor the time it was dropped off at night.

The truck I rented was in bad mechanical condition. The interior had not been cleaned because…read morethere was dust everywhere. Company did not wipe down interior which is a big covid risk, Will be reporting this safety hazard. The office is a mess with personal information of other customers laying on desk for everyone to see. Unbelievable how careless a business can be towards personal information such as credit card information and personal identification. Absolutely horrible experience.

ZERO STARS!!! JUST…read moreTERRIBLE! TRUCK WAS TOTALLY UNSAFE AND UNFIT TO DRIVE. My family rented a 26 ft truck to move from west LA to Reseda! The THE MECHANICAL DEFECTS COULD HAVE COST US OUR LIVES!! The truck speed limit max out at 35mph while empty (driving to location) and 25mph when filled with our furniture. IT CAME TO A TOTAL STOP IN THE MIDDLE OF THE 405 and my uncle had to improvise in order to avoid getting in an accident. To top things off the lift was not working properly and got stuck. Contacted the company and they gave us instructions to EMPTY the oil and let it run. All over the driveway of our new home! After that, the lift got stuck two more times. We ended up paying double to our movers because of extra lifting. It is now parked on the street and we are fearful to drive it back to the office for the return. I am writing this review to shed light on this company's negligence as well as their lack of customer service. They should have sent someone right away to remedy the issue or at least swapped out the vehicle. Totally illegal, unsafe and a hazard to the person renting as well as all others on the road. They should have their license revoked! We will be reporting this to the authorities in the morning!

The Ultimate in mobile pop up rentals. The owners are very nice and very helpful the trucks are…read moresuper strong and super clean with everything you will need to make your mobile pop up a success at least equipment wise they are helpful in suggesting areas that they have seen other people frequent and had success. The inside of the hustle truck looks like a store, very clever, impressive idea

I don't think anyone likes moving- and I drove through morning traffic to get here and I was…read morealready stressed. Art helped me and made the moving truck rental process so go quickly and was so kind and put me in a cheerful mood with his competency and desire to help people out. So that was a great experience Moving still sucks though - but this budget place pulled through

My friends reserved a 7 seater for our upcoming trip online and when we got to the place, they gave…read moreaway our rental car and tried to make so many excuses for it. Very dishonest and a complete waste of time Please never go here. You'll most likely regret it.