I've been renting reefer trucks for a couple years now. Their customer service is great for my…read morebusiness needs. I have them deliver and pick up which helps me out with time management. Trucks are always working as they should. The onetime I needed service they came to my location and swaps trucks for me. Mario and the rest of the team are very professional I'll continue to use them.

Everyone at Suppose U Drive was so helpful and kind. I've been renting equipment for a low budget…read moreshort film, and Suppose U Drive was absolutely the most reasonable and helpful truck rental service I've encountered. And Mario and Ricardo at the Glendale location are wonderful to work with.

I had a very good experience purchasing some moving boxes online and picking them up the next day…read more I had to wait a few minutes before the helpful worker found my order and he was very nice to put them into my car. Pricing was so much better than my local storage facility.

These guys don't know what they are doing and will install a bake controller on your car and tell…read moreyou you will be able to tow things utilizing that brake controller and send you on your way. Later you discover they tapped into the electric system of your car in the worst way while installing that brake controller, causing it to blow a critical fuse and loose control of you car's functions while on the interstate. I suggest you do not trust these clowns with your vehicle, your time or anything else! And Uhaul WOULD NOT ACCEPY ANY RESPONSIBILITY to reimburse my costs for a failed camping trip and broken car. Do not use these people EVER!!!

First and foremost, the customer service with Elvis and Jasmina was exceptional. They were both,…read morevery accommodating, while my car was being repaired. Elvis gave me a weekly rate, the best rate above any rental car competitor in the Glendale, Burbank and Pasadena area. Impeccable professionalism, if you're looking to rent a vehicle, this is the place to go. Simple, fast and easy. Their cars are new, clean and reliable. I rate this establishment 5 stars. Thank you Elvis and Jasmina for a truly wonderful experience:)

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

Tony was incredibly helpful and friendly! He wholeheartedly went out of his way to make sure I…read morereceived the fastest and most efficient help possible! Outstanding employee!

I called this U-Haul location multiple times to get a quote for a hitch installation, and every…read moresingle time I was immediately put on hold for 10-15+ minutes without anyone ever checking back in. I completely understand that businesses get busy, but it's incredibly frustrating to answer the phone, say "please hold," and then leave someone waiting indefinitely without even asking what they need or checking in after several minutes. It's poor customer service and comes across as disrespectful of people's time. After it happened multiple times, it honestly started to feel like callers were being put on hold just to avoid having to help them. Whether that's actually the case or not, that's certainly the impression it leaves. If you're too busy to take calls, at least let customers know or offer to call them back instead of leaving people on hold until they eventually give up and hang up.

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

Years ago I rented a larger engine puller from them, and I found I needed to rent another. Rented…read moreit on a Friday afternoon and was due on Monday morning. Great prices, helpful and nice staff (get some popcorn for your kids or yourself), and they promptly loaded and unloaded from my truck. Let me pick out the floor jacks too!

Bad phone etiquette and bad pricing. Not tworth your time calling. Try any where else you get…read morebetter pricing.

I've used this location in the past and I was very pleased, but this time it was much different…read more Here are the issues I had with my last rental. I rented a 12 foot trailer with a ramp. 1. The biggest issue was the tail light. On the way to my destination, I was told that one of my tail lights was out. Sure enough, it was out. At first, I thought it might be the connector on the hitch, so I pulled it out and plugged it back in. No difference! Then I thought about it for a minute - if one light works, then there is power to the trailer. So it's either a wiring problem or a light problem. 2. The trailer looked pretty beat up. I think they should've pulled it from their fleet and either fixed it or removed it from service. 3. The trailer has a ramp. A prior renter must've placed something very heavy on the ramp. The metal was bent and it was difficult loading and unloading. Also, the latch on the ramp was hard to put the pin into, which tells me the ramp is bent. 4. When I rented the trailer, I was told that this location has a late drop off. Nobody mentioned an extra charge to drop it off at night. I was charged $20 to drop it late. I don't understand why they wouldn't tell me when I rented it. The last time I rented from them, there was no late drop off charge. And yes, they still charged me for a full day on top of it. 5. I was planning on backing the trailer up the driveway. To do this, I had to release the trailer brake, which is a mechanical lever that pulls up. I couldn't release the lever and I didn't want to have something break, so I had to unload at the bottom of the driveway and move the items up a long steep driveway. It felt like a lot of extra time and effort that shouldn't have been necessary. Overall, I am very disappointed with the quality of the trailer, the extra time and effort to move things up the driveway, the difficulty with a bent ramp, the waste of an evening, because I couldn't drive with a tail light out and finally the extra expense that was not charged with my last rental and not being told that their policy had changed. Very disappointed with this location.

I've been coming to this U-Haul location since 1991. Because I had a business in Altadena as well…read moreas I live in Altadena. The great thing about this location is there are never more than two people in line in front of you and most of the time nobody is in line which makes it easy in and out access with your equipment. The staff has always been friendly, no matter who works here and they have plenty of parking for your car. This is the location that I hope many more people do not find out about lol, because then it would make my location that I go to crowded.

Rented a 26 ft diesel truck from Penske and had a terrible experience…read more I specifically told them I had never driven a diesel truck and asked for full instructions. They failed to mention something critical: the truck requires DEF (diesel exhaust fluid). When the DEF ran low, the truck lost power on the highway and eventually became undrivable. I contacted Penske multiple times during the issue -- no response. A roadside mechanic later told me I just needed DEF -- something that could have been avoided entirely if Penske had done their job. On top of that, the truck had multiple mechanical failures (lift gate and engine issues), causing major delays and extra costs. Then Penske sent me a bill blaming me for the DEF issue -- even charging $66 for fluid that costs about $25 in stores. Poor maintenance, poor communication, and zero accountability. Would not recommend.

Amazing experience, customer service was great. Truck was super clean, pick up was nice simple and…read moreeasy staff was super helpful. After hours drop off super friendly and simple. I will say it does take a while before the truck actually gets checked back in if you drop off at night, but they do honor the time it was dropped off at night.