In early July I had a horrible experience with Northridge Toyota. I took a few days off from the car search and segmented out 5 dealers that I felt would offer more honest experiences. Bob Smith's dealership was respectful, patient and transparent. Bob Smith's purchase price and trade offer was better than all other dealers. While it took a pause to get there, they ultimately jumped to the table with the best offer for my trade and the purchase. When there was a small snag when my then current car was slightly clipped the night before trade, they worked with me the best they could to get to the finish line. Thank you John and Mark (Haik too) for the great experience. Bob Smith Toyota has a small town dealership feel and it was refreshing!!!!! read more

I barely leave one star reviews, but this location does not even deserve one star. I made an appointment for oil change. My appointment was at 8:30 since the advisor(Ara) gave me attitude for being late five minutes last time. decided to go early this time. I was there at 8:20 and I did check in and everything. I was still there until 11:45. He told me I will be done in one hour max one hour and half. Guess what? He forgot about me and made me sit in waiting area for three hours. Ridiculous, I had to walk outside look for him and ask what's going on? Then with a nasty attitude. He told me to follow him to the office. Mind you him and co workers started talking about what to order for lunch while I was waiting for my paperwork. Paperwork's that were supposed to be done two hours ago. No apology or anything. Zero customer service what's so ever. This will be my last time taking my car to this location. At least other dealerships value your time and keep you updated via text messages. Nothing here just unfriendly staff. Even lady at the customer service counter had unfriendly attitude. At least try to pretend to be friendly to customers. Save yourself time and energy and take your cars to other places. I wonder how this place has been in business all these years. read more

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Charlatan's... avoid this place at all costs. Especially the service department. All they want to do is present you with an exorbitant and inflated bill to run up their fees. They wanted to charge $300 to replace the air filters! I got them from oreilly for less than $40 and did it myself in less than 5 min. Everytime I took my car in for routine service, it's a joke, but I did it because it was all 'free' as part of the sale. But they couldn't have been more irritated to do the work and get mad at you when you decline overpriced service items. Truly a scheister organization. This is the reason car dealers have bad raps. read more

Sooo I wanted to make my first review of 2026 a good one, so I saved this for second. Since I live near by, I thought I would get my new Camry serviced here instead of near my work for convenience. At this point, I wish I did not. The service department is terrible. I purchased a new 2025 Camry from Toyota Pasadena (who literally sold me the car and didn't explain ANY of the free services that come with the car), and ended up getting an oil change at 5,000 miles that I paid for at a local shop. So I soon then found out that the oil change is free for two services. So I thought to myself that I'll do my oil change at 15k and 25k. Then I find out that I have 5 services for free. So I took it in at 10k and told them - no oil change. They did it anyway. I took my car in for the next services and my last service I expected an oil change (one at 15k and one at 25k). Well I find out they did it at 10k & 20k. When I told them that's not what I wanted, a blue eyed bald service rep goes "well you tell me what you want!" Uhh I wanted an oil change at 15k and at 25k. The attitude sucked, their incompetence sucks. I won't be taking any of my cars back to Bob Smith Toyota. I forgot to mention: on the third service they took off a part and left it on the passenger side floor. I took it back on my 5th service and told them it needs to go back on wherever it goes, and the man mentioned above said "no problem". I'm driving my car afterwards and find it placed in the center console. WTF?! No follow up that it was completed. No follow up that it was not needed. I have no clue where this piece goes. Unbelievable! Sorry, not sorry. I will never recommend this dealership for purchase or for service. read more

Bob Smith Toyota - Hey Bob Smith, where does this piece go? Lack of follow-up is Unbelievable. - Car Dealers Near Me - La Crescenta, California

Service Technician, Ara, was polite, courteous, professional, and knowledgeable. Car service as discussed and delivered as scheduled.. read more

I'm not the type of person who leaves negative reviews. If I'm unhappy with a business, I simply don't go back. I'm writing this because of the poor customer service and misleading pricing, and I hope Bob Smith Toyota takes this as an opportunity to improve. I've been a loyal Bob Smith Toyota customer for over 25 years and have purchased multiple vehicles there. I scheduled an online appointment for a wheel alignment ($155) and tire rotation ($45) for my 2024 Toyota Tundra, and that price was confirmed when I dropped off my truck with my service advisor. About 20 minutes later, my service advisor called and said the price had jumped to over $350 because "Tundras take more time." I immediately called Glendale Toyota and was quoted $129.95 for the alignment and $39.95 for the tire rotation on the exact same truck. When I questioned Bob Smith Toyota, they insisted their higher price was correct, so I picked up my truck and took it to Glendale Toyota instead. They honored their quoted price with no surprises. My question is simple: if aligning a 2024 Toyota Tundra costs significantly more, why does Bob Smith Toyota's online scheduling system display an alignment price of $159.95 when that vehicle is selected? Customers should be informed of any additional charges before making an appointment and dropping off their vehicle, not afterward. My biggest disappointment isn't the price. It's how the situation was handled. Even if the online pricing was a mistake, a dealership that values long-term customers should honor the advertised price, especially after the customer has already dropped off the vehicle. Instead of keeping a loyal customer happy, they chose to stand by the higher price. That decision cost them my business and led me to write this review. Unless they take responsibility and make things right, I won't be returning. read more

Wow, what a horrible experience. We went in prepared with printed out ads, showed what we wanted, and were ready to buy (our lease was up). We test-drove the car and said we need some time to think about it. Upon leaving, Jesse, with whom we worked with may not have thought we'd come back and told my husband I'd want a G-Wagon instead (?). Later that night, we called and said we're ready to buy the following day. We went the following day and were told that the ad was incorrect and that they couldn't grant the price. First off, what a waste of time. Second off, so incredibly unorganized. Third, how is the ad on your website incorrect? Go to any other Toyota. Even if you're 100% prepared, it will not be reciprocated by the team at this location read more

I had a excellent experience purchasing from this dealership. They were genuine, personable, straight forward, and worked with us on getting a good deal on our first family van. They were not at all pushy and did not have dealer add ons or markups like with other dealerships. I would definitely recommend. Special thanks to Estela who was our sales person. Her customer service was exceptional and she went above and beyond to care of us. read more

I am so tired of these people making their inflated service recommendations for service. I have been going to Bob Smith off and on for 20 years. I am taking a break and trying out Hamer in Mission Hills. Not too long ago, the drivers side handle on my 2005 Camry snapped. I was quoted at $390 for the repair. I bought the handle myself for $10 and fixed it. In the latest example, the brake pads for my 2017 Camry were said to be at 3mm, and needed to be replaced right away. I got a second opinion. They were at 5 mm. I have other examples too. These guys used to be good. Go to another dealership. read more

I wish I could give them 0 stars! I thought my car here as the dashboard lit up like a Christmas tree. My service advisor Ara had no personality, not service oriented! We were promised a loaner and then he told us that was not the case. He flat out said that his girls that book the service for the cars are truthful and I'm lying. First and last time I'm here. read more

Jaime is amazing! The front desk staff is amazing as well! There was a small hiccup in which my fob key was not in the car. Found this Out after I left. Was on the phone and didn't check beforehand to make sure the key was in the spot I left it. Either one of the mechanics had it, or it was left on the board. We're not sure, but doesn't really matter human error it happens anyway everybody at Bob Smith Toyota was scrambling to find it. They found it. And God bless Jaime. The man is running my key to my house! Front door first class service! The people at Bob Smith of Toyota in La Cresecenta are really good people. I've been with them for about four years. Thank you Jaime and thank you staff at Bob Smith Toyota in La Crescenta!. Keep up the good work. And happy holidays! read more

Absolutely the WORST Service department- avoid Hank at all costs! I took my vehicle for a routine oil change & waited 1.5 hrs. When it was complete I had to chase down my paperwork & Multi- Point Inspection. Hank seemed to think he was doing me a favor by explaining what was uncovered in the inspection process. This dealership does not value its clients or expect quality service from their staff. I would have been better off going to Valvoline for better service, timing & pricing Bob Smith wake up -there are many competitors who can service our vehicles with qualified staff- faster turnaround times & better pricing read more

Made appt for 10:45. Was told they wouldn't even be able to look at it until after lunch. What was the point of the appt?!? Not to mention the service guy acted like he was in no way interested in helping with the problem. Sorry I showed up and didn't mean to actually ask him to help. Pretty annoying. read more

They lie and told me I needed over $3000 in repairs and I said no way. The men ganged up on me with the manager and being a woman they thought I didn't kn ok w mechanics and they were wrong. I went in for an oil change..I left vowing NEVER EVER GOING THEIR AGAIN !!! I took it to two other mechanics who said nothing was leaking and nothing was wrong. I took it to Hamer Toyota and they also said they do make that fob and showed it to me in ten seconds on their computer of parts. I had also had trouble at Bob Smith previously when I said I needed my alarm system fixed. They said that was not done by toyota so we dont do thay. HAMER TOYOTA fixed it in one day. It was a bit expensive as the previous owner had apparently installed a second alarm so I said just remove both and put in a new one. I had bought two toyotas on my life from Bob Smith but will never set foot there again. Sexist liars who want to steal from you. Way overpriced too. I will buy another Toyota but not from Bob Smith. Worst dealership I have dealt with. Glendale is also bad and lies about having a part and I drive down there in ruah hour in the morning I called and got there in 20 minites after they "had the part," only to be told we dont have that part. I was furious. Wasted my time. Beware of dealerships most are apparently sheisters and liars. read more

Used an oil change coupon that included a key fob battery replacement. After the service, my key fob didn't work and I was told I'd need a $240 assessment. Service advisor was dismissive and passive-aggressive. Won't return except if necessary. read more

I would like to praise the shop foreman Vic Shanazari for his knowledge and expertise. His ability to diagnose complex and hard-to-detect problems is simply amazing. No wonder he is the shop foreman, a title well deserved. Mr. Shanazari has a courteous and professional approach towards customers. He truly is the best person for the job. I highly recommend Vic Shanazari and Bob Smith Toyota in La Crescenta California. read more

Worst service ever.. attitude from the the beginning. Won't be coming here again rather drive an extra 100 miles to another dealer. read more

Bob Smith Toyota - Worst service ever.. came in for service and from the get go attitude. So left and took my service to another dealer. - Car Dealers Near Me - La Crescenta, California

I've been here 3 times now - the service is marginal at best. 1st two times was for simple new car service. The advisor was rushed and basically brushed me off. Third time was for a warranty recall - so in theory a car should have been provided.. was told it's 4-6 hours since the software needed to be downloaded from the "main toyota server" and that i was welcome to wait in a tiny little room (with crappy slow internet) or i could get a lyft (to be fair in both directions) as long as it didn't exceed 12 miles. Showed up for the appt at 6:50A with a fully charged vehicle, service opens at 7A, it's rainy and cold - watched as all five advisors looked up, but never bothered to acknowledge i was there - oh they all saw me, but would not leave their nice little office until 7:01 ...(like really... not one person could check me in a few minutes early??) finally guy comes out, grumpy, apparently my being there is a major hassle. I ask about resolving a tire pressure issue and he dismiss my concerns but says he'll have it looked at. does offer to do the 15K service early since i'm there for the repair anyway. also informs me that the "Hybrid tech" doesn't start until 8:30A - i'm here 1.5 hours early for a tech that isn't even in the building.. Spend the next 5.5 hours at a local coffee shop so i can work.. Pickup my vehicle, and honestly not one person in this entire shop bothers to say hello offer a smile or even the slightest bit of friendliness..the electric battery is run completely out of charge and the tire pressure light is still on... like seriously?? you run my vehicle of 5 hours without ever bothering to put it on a charger?? and even better your "tech" (and i use the word very loosely here) just put air in the tires and never bothered to actually see if it would fix the issue, never checked the sensors.. even better the advisor i dealt with is at lunch so his even grumpier associate walks out to car turns it on/off 4 or 5 times - and says "all fixed, just run it around the block a few times and see if it comes back..." like no sir.. you were paid to fix it you should be testing BEFORE you tell me it's done. finally the first advisor calls me back an hour or so later and is like just bring it back and we'll charge it.. DUDE! really i'm 30 minutes away and home already... honestly the bar for good service is so low but these guys blew it with the most lame excuses... and for people in a service field they all seem really really unhappy... read more

This place is a bunch of crooks. I had flat tire that mangled fender liner and damaged harness. My car blue book value is $18k. It took them 2 days to give me estimate. The estimate was $17,200!!! I bought this car for $22k. One flat tire cause damage to practically fully rebuild a car???? They wanted me to file a claim, so their outrageous greed would be rewarded. Filing claim is never a good idea. I took my car 1 mile down the road to a mechanic I knew. It took him 2 hours to give estimate and it was $1K. Next day he fixed my car and it drives like new. Compare $17,000 to $1,000!!!! People at this dealership are dishonest despicable crooks. Avoid this dealership like a plague. read more

The Parts Department doesn't know what they are doing. I purchased a 2025 Prius . They don't come with a spare tire. No Spare tire just some tire slim and an air pump in the trunk. So I had to piece together everything that I needed from the part department to put a spare tire in. I was given a list of what to buy, to put it together myself. And then figure out how to put it together. They were no help. On top of that they had me buy a part I didn't need. It was for an all wheel drive Prius and my Prius is only a 2 wheel drive. And then they would not take it back because they said it was a special order. It has a part number. They should be able to just take it back. It wasn't made just for my Prius. These parts are not cheap. So, I gave the1 star because they are supposed to be the experts but then recommend stuff that isn't needed and that can't be returned. read more

Alright I have an update for Bob Smith. I have taken my truck two more times and the experiences have been better. My rep was nice and he was helpful this time. Seems like I must have gotten them on a really off day when I took the truck in for 5k miles. The service does tend to take a bit, but whatever. It's literally down the street from me. They also gave me my second pair of keys which I was told initially I needed to go to the location that I bought it from. read more

I recently purchased a new vehicle from Bob Smith Toyota and had a genuinely great experience. Everyone was friendly and helpful, especially my salesperson Mark Young, his manager, John from Internet Sales, and the finance manager, Tod. They worked with me to get a great deal, clearly explained each step, and were very transparent throughout the entire process. Overall, it was a positive experience and a pleasure doing business with this dealership. read more

Hands down the easiest car-buying experience I've ever had. The entire team at Bob Smith Toyota was excellent--professional, efficient, and friendly. Everything was seamless from start to finish. A special shoutout to Estela, who truly went above and beyond to make the process smooth and stress-free. Highly recommend! read more

Service guys were wrong about something and were rude and unhelpful. I wouldn't recommend getting service from here or even purchasing a vehicle from them. I'd rather go somewhere else. read more

Vince works at the parts counter. He went out of his way to help me. In fact, I inconvenienced him by asking him to double my order after the first order was complete. Service is important. Service with a smile is rare. I appreciate Vince for going the extra mile. read more

I bought a used car there. It has turned out to be a lemon. They were very solicitous until I signed the papers, then all customer service stopped. According to the owner, I now don't even believe this, the car was owned by a friend of his and he had personal knowledge of the care of the vehicle. They talked about delivering the car to me, but once the paperwork was signed this was no longer possible. The salesman was lazy as can be. He sent a follow up email and I replied with the problems I have been having.....CRICKETS! The car has stranded me TWICE requiring me to call AAA on both occasions. Today when I drove it to the gym, I found that the window no longer rolls up and down. Another $500 fix I am sure. I would NEVER trust this dealership. There are too many other choices. read more

They provide ride service so you don't have to call someone if you have to leave your car there. They fixed my car neatly and quickly. No complants. They know what they're doing there read more

I have been going to Bob Smith for service now for 10 years. I own 3 Toyota vehicles. I called to get an estimate for a brake job and the service guy said it was $300 labor and then transferred me to parts to get the cost for the pads and roters. What the hell is going on over there. This is the second time this has happened with service team. I'm taking my car somewhere else. read more

Took truck in for paint recall I had minor front end damage I could afford the repair They delivered my truck looking brand new, and threw in the repair if the front end read more

Our cars catalytic converter was stolen. I called three Toyota dealers for prices and they were the least expensive. My insurance didn't cover it so I had to pay it of pocket.. so it was going to be expensive regardless but I felt they were the most honest out of all of them. Super nice, and very quick turn around time. I would go to them again. read more

I have had no problems here so far. Staff is friendly, professional, and I never felt taken advantage of. Came here for an oil change and maintenance. Ended up needing my brakes replaced, which has been long overdue anyways. Communication was direct and the final quote was reasonable. I've read some reviews complaining about wait time. Yes, your car will probably be in for a while. I suggest planning your day accordingly so that you don't project your lack of preparation with an angry business review of how long the service takes. Remember, this is not a Jiffy Lube type of layout and there are a lot of vehicles they work on all day with different situations that takes time to diagnose. Perspective! :) Thank you Jaime Guzman and mechanics for your kindness and hard work! read more

I love Bob Smith Toyota. I was bringing my car to an indie mechanic to try to 'save money'. The car kept getting worse and worse, shaking. My mechanic told me that it was at the end of it's life. I took it to Bob Smith, just for a second opinion. They replaced the engine shock mounts, and I've been driving it for years, and it works great. Greg, also, in particular is a godsend. I love that guy. He always tells me what's wrong, but also, what I really need to do, vs all of it, to save money. I just got back from there, and appreciate the heck out of this place. (And I'm so frustrated with the dealership I bring my other car to.) I highly recommend Bob Smith. read more

I just bought a Corolla hybrid from here and was super pleased with the overall experience! I wanted a specific car in mind and the team worked hard to find one for me - even working with other clients to see if they could move their car choice so I could reserve a specific one! They also held the car for me while I was on vacation so I could pick up when I was back. Really appreciate it and super happy with my new car! Shoutout to John, Estela and Todd :) read more

I've been coming to Bob Smith for routine maintenance. Easy to get an appointment and once you check in you get text updates so you know what is going on with your car. They have been pretty prompt in doing maintenance. During the pandemic I did not drive my car much so they extended the standard Toyota free maintenance on my Avalon (I have very low miles) Bob Smith did ask if I wanted to sell (high demand for used cars) but I like my Avalon hybrid. Great gas mileage and comfy ride. Last time taking my car in for maintenance it did need some filters changed but they asked me first if I wanted the work done and had me approve the work first. All good. The waiting room is only fair. It does offer free WiFi so I just listened to some music on my mobile. But the two hour estimate was only 90 minutes. And I got some audible book listening done. They did cover my seats and mats while working on the car so my car was returned in same condition as I dropped it off. A few months back I did ask for some matching silver paint to cover a small scratch on my rear number. They ordered it for me and I picked it up. Very helpful (darn that parking bump ouchee). For me it is a solid experience. No surprises. Fair price. Consistent and polite service. read more

The most unprofessional experience ive ever had at an actual Toyota dealership. I went to the dealership for a professional experience, and it was completely unprofessional. I went in and told them I needed a new compressor for my AC. I was told the labor is 700$ and the part is 550$. I agreed to pay 1250$ to have my AC repaired. After 5 hours of 'inspection' they had come to a new total of 2800$! to proceed. When I rejected because I was quoted 1250$ Hank the service salesperson told me "well ok but you cant pick up your truck until tomorrow, its all in parts in the back and the mechanic went home." It was 230pm, I replied, "why would a mechanic just go home at 2pm, especially if I agreed to move forward paying 2800$? Does he just come back? Also Toyota has numerous mechanics on duty at all times. Can't someone put the parts back , I have to go to work later, I need my vehicle, i was never told it may have to stay over night" Hank then said " I dont know what to tell you nothing I can do check back tomorrow." I asked for the general managers number. He only gave me his name. We hung up i was calling right back to speak with the GM Eric and Hank phoned me instantly back within seconds. He said "oh I guess he did put it back together you can come pick it up, it will only be 220$" When I got to the dealership I spoke with Eric the GM in person. I told him what had happened and "Now I have to pay 220$ for your guys to tell me my AC compressor is bad, I told them that when I got here, im out 220$ for them to tell me what I told them? I was supposed to use that 220$ towards the original 1250$ quote, but now I have to pay it still because im not agreeing to move forward at 2800$?, I came here to youre dealership for a professional experience because i own a Toyota and all I got was complete unprofessionalism and disrespect. I was never told my vehicle was gonna be held over night, and if so i was never offered a rental for the night if thar was going to be the case. All i was told was, sorry cant help u come check tomorrow if you can pick it up" Eric the GM relpy was "sorry it didn't work out for you today" That was all the GM had to say about all of it. Absolutely mind blowing Toyota employs such incompetent unprofessional rude employees. I would never ever go back here, I have told all of social media about this experience and I hope this helps anyone considering going here to stay far away from this dealership, they are crooks. read more

Check your numbers before buying here! I test drove a RAV4 Prime (nice car, probably worth the $48k IMO). Sako was great, knew his stuff and showed us everything on the car. When we started talking numbers things got out of wack. For starters the 36m lease price was $1,200 per month, which is insane for an $48k car and $5,700 down, that's over 34% APR. Dealer added a $10k mark up, which is common for popular cars, but is BS really because that increases your monthly by approximately $400 plus interest and tax. Keep in my you can lease a Tesla Model Y Performance ($72k) for $869 per month with $4,500 down. Net outcome is someone will inevitably get ripped off buying this Toyota, but it won't be me. This place only gets 2 stars because Sako was great, otherwise this would be a one star review. What annoyed me the most was the sales manager behavior, he was too egotistical to even get up and talk with us. He just sat behind his screen (in the next cubicle) making Sako run back and forth for answers about their absurd pricing - If you know the numbers and your sales rep doesn't, get off you ass and talk with a customer. Such a terrible example of leadership. read more

Bob Smith Toyota - Model Y performance Lease Pricing - Car Dealers Near Me - La Crescenta, California

Be careful! The classic shady car dealership and car salesman. I was surprised because it's Toyota. Came in on a Monday, July 25, 2022. Test drove and negotiated with Sako on a 2019 Camry Hybrid. We came to the number 32,662 out the door price. He wanted me to buy right there, but I still had to sell my car. Sako is a classic shady car salesman. He's been in the game 25 years so he knows his way around. Talks about himself a lot too. Complained a lot as well. Everything we stereotype car salesman and car dealers is correct about Sako and Bob Smith. Fast forward to the 26th, my car is sold and I'm ready to deal. I call.... Car is still available! BUT, they are now offering the ridiculous sticker price 34,310! I tell 'em talk to Sako, but these guys are scumbags and now won't even move from that number. Also. Pete, don't reply with your generic BS Yelp reply. It's cringey. Just own the one star. read more

Bob Smith Toyota - Shady car salesman. - Car Dealers Near Me - La Crescenta, California

I hit something which caused the rearview mirror on the passenger side to shutter and needed (and wanted) to replace it right away. Called around several parts places and another Toyota dealer near my house (they told me only an IN PERSON order is accepted). I was tempted to get one on-line but glad I purchased it at Bob Smith. Vince at the parts dept was a godsend. Very courteous and kind throughout. Thank you Vince! read more

The Bob Smith team helped me with a very expensive repair [I was slightly out of warranty], and Toyota ended up covering everything. I was extremely anxious I'd have a repair I wouldn't be able to afford, and they really took care of me. Consider me a Toyota girl for life! Big thanks to Hank for dealing with me when I was a bit cranky and freaked out there in the beginning. read more

Cost me $98 for my Uber ride home to not buy a car from these people. After showing up with a check in hand to pay cash for a new Toyota. They changed the price by $1000. very dishonest dealership what a disappointment. read more