Ask for Austin if you come here! Great dude needs a raise! Very patient and everything went…read moreflawlessly! Great clean branch!

I don't have great success dealing with Fifth Third as a whole but I found this location to be much…read moremore helpful than other locations in have visited in the past. I was changing an address as well as changing some names on accounts and these were time consuming tasks. The staff was very patient and accommodating and made these tasks as enjoyable as possible. The interior of the facility is clean and well maintained. We were offered a seat and multiple associates attempted to assist us. We were not made to wait long and I felt that my time was respected and that my business was valued.

Horrible bank. Our mortgage was moved over to fifth third bank this past month. They sent us no…read moreinformation on how to pay. We called and they said just to use our old mortgage company login to get the information online. We don't have that information. I called from a phone that wasn't on their list (they had an old number that I gave them). They told me I could only speak with them using that phone, even to get the payment address and amount. Useless customer service. I'll keep calling and trying until I can figure out how to pay. Good thing I'm keeping track of all the calls so that when they charge me a late fee I can sue them. Off now to report them to the better business. Bureau.

Personalized service, and knowledgeable staff that I am happy to recommend to my clients!read more

There has been several good employees over the past 8 plus years I've worked with them…read more Unfortunately, the amount of time that it takes to perform a simple transaction is longer than it would take to steal gold from Ft. Knox. It's hard to have confidence in some tellers based on the fact that they haven't grasped the wise saying that you should dress for the job you want and not the one you have. I'm hopeful that in time they will learn these basic rules of achieving success. It may just be time to move to a bank that possesses more ATM's and values its customers time.

Wonderful staff! Very clean! They helped with all my banking needs! My son was very wiggly during…read morethe meeting, but the welcoming staff Maggie helped entertain him while I finished what I needed to do. Ariel was so kind and helpful as well.

This bank always has friendly tellers who are very customer focused. I have gotten foreign…read morecurrency from them several times. Comes in 1 or 2 days. PNC is fine as well. The 5th 3rd branches are just a bank. PNC and Chase have notories more available and call to see if they can do something for me. I know its Sales but 5th 3rd is just the hometown large bank with poor servicem

Very friendly any time I go in. Conveniently located in Mason by Walmart. Have had an account at…read morePNC for 30 years. They bought out Provident many years ago.

It amazes me that people in a service industry can be so condescending and rude. like they're…read moredoing ME a favor. Oh. And I shouldn't be concerned at all with having to TAKE OFF WORK just to have an official and overly self important "banker" with cushy hours fill out a form anyone could fill out. CUSTOMER service is dead. pompous jerks rule now.

I Went in to close my Uncles account and was sent to the Cox Road branch to close out the safety…read moredeposit boxes. We went to close out the accounts and was told that we shouldn't have been allowed to empty out the deposit boxes and was held to inventory everything back into the boxes. Poor leadership allowed this to happen. We spent over 3 hours for nothing all because the staff was not trained properly. I had even called to make sure prior to my arrival since I flew in from out of state to take care of this. I had to follow up 3 times before the manager Rudilania Sanchez got back to me. I asked for compensation for my loss of business hours since I had so much to do. Compensation was denied. Beware of Fifth Third Bank they do not value your time and failed on follow through. My sister had to follow up twice once again with the Manager Rudilania Sanchez to verify what we need to close out the accounts costing us several hundreds of dollars more of travel and time for something that should have been completed once with the right guidance.

My experience with First National Bank has been deeply disappointing and financially disruptive…read more About three years ago, one of the bank's employees helped me open a money market account because it was supposed to provide a higher interest rate. When rates later fell, I transferred most of the money to a brokerage account and left a few thousand dollars in the money market account. What I did not realize was that the bank had been quietly deducting a $15 monthly service fee. I accept that I should have monitored the account more carefully, but I believe the bank should have clearly and prominently disclosed that this recurring fee was being charged and explained what balance or conditions were required to avoid it. When I contacted customer service and requested an explanation and a refund of the charges, I received no meaningful help. Instead of resolving a legitimate customer concern, the situation became much worse. I was later told that an employee claimed I had threatened her. I strongly deny making any threat. I was upset and persistent because I felt I was being treated unfairly, but I never threatened anyone. Then, without giving me adequate notice or time to protect myself from financial consequences, the bank closed--or attempted to close--my account. This is especially troubling because several automatic payments are connected to that account. An abrupt closure can cause returned payments, late fees, interruption of services, and potentially damage to a customer's credit or financial standing. A responsible bank should not close an account in a way that leaves a customer unable to redirect automatic payments safely. At a minimum, customers deserve clear written notice, an explanation, and a reasonable transition period. I am 70 years old and have lived in several countries, including India, the former Soviet Union, Canada, the United States, Trinidad, China, and South Korea. Over a lifetime of dealing with banks and financial institutions, this has been among the worst customer-service experiences I have encountered. My concerns are straightforward: * Recurring $15 monthly charges were not sufficiently brought to my attention. * Customer service did not provide a fair or helpful resolution. * A serious allegation was apparently accepted without giving me a meaningful opportunity to respond. * The account closure was handled in a way that could disrupt essential automatic payments. * The bank did not show appropriate concern for the financial consequences imposed on its customer. I urge anyone considering First National Bank to carefully review every fee, minimum-balance requirement, account-closure policy, and notification procedure before opening or maintaining an account. My experience has left me with very little confidence in the bank's customer service, transparency, or concern for its customers. Short Version for Google/Facebook Very disappointing experience with First National Bank. A money market account opened for higher interest was later charged a $15 monthly service fee that I did not realize was being deducted. When I contacted customer service to ask for an explanation and refund, I received no meaningful help. The situation became far worse when the bank moved to close my account without giving me sufficient notice or time to redirect automatic payments. This can lead to returned payments, late fees, and serious financial disruption. I also strongly deny an allegation that I threatened an employee; I was frustrated, but I made no threat. After dealing with banks in several countries over many decades, this is one of the poorest customer-service experiences I have had. Review all fees and closure policies very carefully before doing business with this bank.

From the owner: Experience personalized customer service like never before at 1st National Bank. Offering a wide…read morerange of banking solutions tailored to you. Bank your best.™

Beautiful space for coffee. Anyone is welcome, but as a Capital One card holder I got half off of…read moremy coffee and was able to play a quiet game of connect four. I wish they had these cafes available in Nashville as I would visit often

Ok, I have to admit that I was unsure about the idea of a bank having a cafe and was really just…read moredrawn in for the discount. But this place is REALLY GOOD. I got the strawberry matcha, and the matcha was high quality and the bright green color you want to see in a matcha. The strawberry also paired so nicely. My boyfriend also really enjoyed his sparkling lemonade. We will be back!

We just moved here to Mason a year ago. Wells Fargo moved ALL of their locations out of this…read morearea/State. So now we are going to move our business accounts also. I had fraud last Friday and dealt with the online Fraud division over the weekend. Then came in and Helen helped me get a new account/card/everything. I have also dealt with Rob and he is nice also. Then now we are dealing with Lacey to open new accounts and she is sharp and helpful also. I am the first one to say we get HORRIBLE service, but I am also the first one to say we got GREAT service. This location and the people working there are AWESOME! HIGHLY RECOMMEND!

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.