The store itself is clean, well organized, and the staff were polite. However, I was disappointed…read morewith my experience purchasing a high-end fragrance. I bought a perfume after testing the in-store tester, but the scent of the sealed bottle seemed noticeably different once I got home. I returned to the store the very next day hoping to exchange or return it, but because the bottle had been opened, I was told they could not accept it. I understand that stores have return policies, but for expensive fragrances this policy makes purchasing feel risky--especially when the scent doesn't match the tester as expected. Based on my experience, I would recommend buying luxury fragrances from a retailer with a more flexible fragrance return policy if that's important to you. The store is great for many products, but I'd think twice before purchasing an expensive perfume here.

Clean and very organized store. I got what I need and leave quick…read more If you park in the parking garage, don't forget to bring parking receipt, staff can take that amount from the total purchase.

Customer service staffs are rude, some of them just stand around talking to each other while…read morethere`s a long line up. Some other time, I bought something on sale but I got charged regular price. I do not refer this store to anyone. Bad review !!!

London Drugs in North Vancouver. There are plenty of free parking at front. It is located right on…read morea busy street just right off exit Highway 1. The shelves are very well stock. One thing to note are the prices here. The prices might not be up to date. Service was ok. We came here to pick up some vitamin pills. The aisles are clean. It does feel slightly crammed inside.

24h location on Davie near Burrard…read more Parking is available in front. There are definitely a bunch of interesting characters in here at night. Don't make eye contact. Certain shelves are also locked up, and require an escort by an employee. Says a lot about the clientele. Other than that, the place does get the job done. Too bad the other locations tend to close early.

the short old man working on 6/8/26 @ 10pm was really rude. seems like he's just miserable from…read morespending the end stages of his life working at a drug store but damn y'all should pay him a lil more or something. can't help but feel bad for him nonetheless

Needed a few things before our cruise. We stayed where we could cook as well, and found a great…read moreselection of groceries to nosh on. Found what we needed, service was fast, helpful and friendly. The prices were about what we pay back in states, so no issues. I recommend this location, although when we came back through post cruise, they were closed to all shoppers except pharmacy at the door. Not sure what happened, but hope they were back open soon.

It had a great selection of candies that we don't have in the US- prices were also very good.read more

If you want to go to a store and get insulted in front of everyone in public, patronized, given…read morerun around, plus implied that you are not honest then go to this Shoppers Drug Mart. Story of my life with this Shoppers on 1500 Lonsdale North Vancouver. ( franchisee Khazand Enterprised Ltd ) I bought biologix women's protein (448 gram $22.99) on Nov 22, tried 3 times as per instruction, got allegic reaction everytime, got very sick. Dec 1st, I took the product back around 4.10 pm . The first clerk gave me a run around and told me to deal with the manufacturer directly as the product is opened. There was no manager on site. Another clerk came to help the other clerk ( not to help me, mind you) This clerk is called Donna. She did not acknowledge me,( no hello) she scanned me with a dirty look in her eyes, then opened the jar and shake it. Gave me another dirty look and told me the plastic container was half empty. She insulted me by implying that it was not allergy and I was not sick. She said that "it" was 3/4 empty, if I am not wrong, Donna was saying "it" was 1/4 full, 3/4 was gone. Donna rolled her eyes and told me if I wanted, I could come another time to speak with Tyler the manager. Before I left, I asked Donna to initial and write a note as to confirm I came to the store today. Donna was reluctant and wrote on the receipt " customer came Jan1 /2016. Product 3/4 empty asked her to speak with Tyler". After being insulted in the store in front of 2 other clerks and other customers. I came home, I used my kitchen scale and weighted the product. There is still 358 grams left out of 448 gram. How does Shoppers Drug Mart run their business and why does a business condone its incompetent staff is not my business. Now I have such a bad taste in my mouth. The message is clear to me. Do not deal with Shoppers anymore. But does Donna know she was doing? Does Donna know that Biologix products do not go by the size of their containers? Does Donna know that Biologix products go by the weight ? Does she know when she said it was 3/4 empty, she was implying that it was 1/4 full, meaning there was only 112 grams left in the container ? Does Donna know that there is 358 grams left, that is 3/4 full ? Or it gets more bizarre, does Donna know that the date was Dec 1st 2016, not Jan 1st 2016 like she wrote on the receipt? Was Donna even sober at work? Her eyes looked funny to me. And her mind was not quite there, was it? Look, when someone has showed me her true colour, believe it because that means you are no longer a benefit to her any more. Shoppers Drug Mart Donna has managed to lose my business forever! But it is okay, my business is only a chump change for Shoppers. I have also contacted the Shoppers in writing on their website. I also called and left a message to the owner of the franchise. Will see what happen.

Is this really a Shoppers brand store? - Employee on phone says one thing - then in person,…read moredepartment manager accuses the customer of being dishonest?! Lesson learned - employee by phone will just say anything because it's close to closing time or doesn't care to find out - only to encounter nastiness by department manager. Also, seem to have an obvious shoplifting problem at this store - merchandise is unpackaged and opened in the cosmetics section. Awful. Seems like honesty is an issue at this location. Awful for the Shoppers brand because all other locations I go to in Canada are nothing like this.

Amazing pharmacy and range of toys and decorations adds well as chocolates. Friendly, good prices,…read moreentertaining, fascinating plus the place to get prescriptions filled by expert staff. This is an amazing place.

They do not like children - they asked to not have the children look/touch toys- placed back the…read moreitems buying and left. Did not feel welcomed.

Pharmacy staff nice, friendly, competent. Store staff not that nice. Berated me because I'm on…read moremobility scooter. Security very nice too.

Needed passport photo like now. Let's not go into that. Inside is a photo processing shop and all…read morekinds of photo needs. There was also a young man that knew exactly what the rules were for passport photos. No glasses or hats, don't smile, shoulders and up visible, store location stamp on the back of pictures. He took several pictures and had me approve the one to use. He couldn't improve my appearance but such is life! In less than 30 minutes from arrival the pictures were with me and out the door for a reasonable price. Excellent experience.

Its always great to see that our society still has positive actions during difficult times!!…read more As we found out from visiting this London Drugs, there is a section within the store that carries and highlight products from local small retail outlets that is forced to close down due to the Covid-19 Lockdown, the aim here is to help these stores have a little bit of exposure even though there stores are closed. I also found there are more local made products within the store so as to support local producers, yes, the price maybe a bit higher then national brands, but if we all chip in and help buy local, we are helping our society to recover faster! I hope my thinking is right?! Btw, staffs here are all very helpful and kind too!

Great pit stop for snacks drinks and bathroom use. It's clean, big, and spacious and a easy stop…read moreover on the way to Whistler

I have been a loyal customer of Shoppers Drug Mart for close to 50 years and have never complained…read moreabout your service or practices, which are generally very good. On Jan 14, 2026 I had an extremely unpleasant experience the CF Richmond Centre store in BC. I bought 2 Oral B io series toothbrushes that were on sale, paid by debit card but almost immediately, realized that I should have paid for the toothbrushes by credit card. So I went to the back of the line and when I came up to the cashier, I asked that the purchase of the 2 toothbrushes be reversed so that I could pay for them by credit card. When I explained that I had made a mistake and wanted to pay by credit card instead of debit, the cashier first told me that I would lose all Optimum points associated with the initial purchase even if I were to buy back the same items immediately. She strongly discouraged me from changing mode of payment. She highlighted the points on the receipt to emphasize that those points were a "one time only" reward and would all be lost even if I were to buy the same items again. Then when she rung up the items for a second time, she stamped "Final Sale" on the receipt. I'm at a loss to understand her actions: Why would the same items paid for by credit suddenly become a final sale. I find it to be incredibly sharp practice for your cashier to take unfair advantage of a customer's mistake particularly when the mistake was discovered almost immediately. All these transactions occurred in under 6 minutes.

I was in Vancouver for one night, next day, I was boarding Alaskan cruise for the inner passage…read morefrom Vancouver to Anchorage. I had a chronic problem right before I was scheduled to leave before I could get my prescription filled. I had to be on the plane or my flight. I arrived late afternoon and found out that the pharmacies if you have a chronic condition and you pass the interview by from the pharmacist, they will issue a prescription and fill it. The pharmacist I spoke with was intelligent articulate and interviewed me. I satisfied the guidelines for this service. She issued me the much needed drugs and gave me some advice. It was a wonderful experience. It solved my problem in two days and I enjoyed my trip. I also did some last-minute shopping in the store and it was a great experience.

The grocery store itself was fine but my experience was ruined by the attitude of a very rude…read moremanager. Tylor was extremely rude with our cashier in the transaction before mine and then during mine when he had to return for another issue. The way he spoke to her and waved his hands was wildly unprofessional and made me uncomfortable; I can't imagine how it makes the cashier feel. Unacceptable.

"Employees" walk around but when you ask where something is, they tell you they don't actually work…read morethere. One guy cut me off with a sneer before I could finish asking. The checkout cashier was uncconsionably rude to us, after being friendly and chatty with the customer before us. Was it a racial thing? Certainly seemed so. Layout was illogical and confusing. We really struggled to find anything. And no one to help. Never ever coming back here.