horrible ! Called to say the car is ready after fixing the starter and it won't start! Called to say its ready and they disconnected my AC. Brought it in again since they warrantee the work and its not even 4 weeks and they said its now the battery not the starter. Today ( 2 weeks later) it isn't working. I am not sure what I am paying for in parts if the parts aren't working. I want my money back. I also want reimbursement for towing since my insurance only gives 3 free tows within 6 months and I wasted it at pep boys on Del Prado when they clearly have fixed nothing. read more

Don't deserve not even 1 star. They're incompetent and corrupt will act like you need extra work but yet do not address the reason you're there. Over charging and taking advantage of customers. Don't go here. read more

PAtricK I think is the manager. Super accommodating. Gave me multiple options for tires. They're fixed my lightbulbs for free on many occasions. Convenient location and great service. No complaints at all, they don't seem to rip you off or upsell like other car places read more

Well seems like tires only last 1 month if you don't buy the "optional" road hazard service that they fail to offer you when you purchase the tire from them. $280 later you realize Pepboys will NEVER be an option for me again because they DO NOT care for their clients. Damn shame read more

Pep Boys - Under 100 miles and only a month old. Called and they are not repairing it nor is it on warranty. Don't Trust This Place - Tires Near Me - Cape Coral, Florida

Never called me when my oil was done so had to wait until next day. Then husbands car they didn't call again when it was ready. They didn't rotate tires. Not going back anymore. Thought the guy was cool but that don't keep my car in good shape. MAKE SURE TO CHECK IF THEY DID YOUR SERVICES!!!!!!! read more

If I could give them zero stars here, I would. I came in with an AC problem with my truck and spent 2k, and they didn't fix the problem. They couldn't even figure it out. They thought it was my ECM..... so i went somewhere else, and they found it in one day and was only 30 dollar part. They put cheap Amazon parts in my truck, and when I returned one that was broke, they said they would give me a refund, and I never got the check. Worst experience I have ever had with a mechanic shop. They guys have zero knowledge here. read more

Pep boys is a bait and switch. Hitch install on their website says $49.99. At the appointment they wanted $250!! Scam read more

Pep Boys - Website!! - Tires Near Me - Cape Coral, Florida

Came in for an alignment and tires on Wednesday, got a text after closing saying service was complete. Vehicle ready. Show up to a less than friendly manager insisting the van isn't ready, bc they broke the abs wheel speed sensor, things happen. So initially he said he would have the part and pop it in later ( i too to mean that day now thurs) later in the evening I called the shop and the same manager said the part will be in Saturday. So Sat morning i called the shop and talked to the same manager whom seems more and more annoyed each time I check in. This time he tells me noon the auto parts store was delivering the part. At almost 2pm I went to the shop in person. It was busy, and it seemed the only people being helped were on the phone. I finally started to talk to the manager and the phone rang, he put his finger up and answered it. I waited then asked about the part. Then he talks me it's back ordered and he can't get it till Tuesday or Wednesday, problem is I'm on vacation and leaving the next morning. He says closest place that has the part is on Michigan. I found one in Miami too late to drive to get it and get it back. Now this manager starts venting to me that everything is going bad and the phones have been messed up ( ringing while I was there?). So after a few choice words I left and contacted corporate, these clowns had the same indifferent ass that got me into the situation call me to let me know the part would be there Sunday at 2:30pm ( overnight from Michigan ?) oh coarse that did nothing for me . The smug prick even complained about me calling corporate. Broken part isn't the problem, not caring enough to follow through to get it fixed in a reasonable time is read more

Over the past year I have had my car worked on in no fewer than 5 states, some states multiple times (Don't judge me. I love my car and repairs and maint is cheaper than new). I was pulled over the night before my Pep Boys visit. No, I wasn't speeding. Ok, yes I was but that wasn't why I was pulled over. It seems one of my tail lights was out. The fine police office gave me a warning and not a ticket. Yeah Police Man!! And since I drove 1,100 miles only stopping for gas with a maint required light on I thought I would get it taken care of . I drove around and saw several places that did this sort of work. But there was something about Pep Boys that called to me. No, it wasn't one of those big flapping yellow things. It was the almost empty parking lot. I took my car in, explained my needs and within an hour and only $53 I had a new tail light, an oil change and some friendly banter. I would certainly go back again, if I have a need for care repair and I am back in this area. I am sure I will need one but won't be in the other, but I would go back. read more

Pep Boys - Tires Near Me - Cape Coral, Florida

Antonio Boccio, Antonio Boccio, Antonio Boccio! My Man! He is awesome. Hooked me up with some new tread and keeps my wheel turning! Great deals! Pep Boys/Antonio is very very competitive with other tire shops and locations! He made my day with not only the 4 new tires with great off road tread all around but also the Lifetime Road Hazard Warranty, Lifetime Balancing, Lifetime Rotation, Lifetime Alignment. Benny and Jarred did a great job removing and installing the old and new tires. They all made me feel very welcome with awesome welcoming and acknowledgement when I arrived. They all are very knowledgeable, respectful, reliable, honest, hard working gentlemen. I am so happy I gave them my business. They truly deserve ur business too and they will show u what a real tire shopping experience is all about. They don't yank ur chain. Very excellent experience! I enjoyed my experience here at this location that I want to advertise for them by sticking a magnet of the company on my truck for them. That's how fantastic they are. Antonio thank u. And I really hope u send me a magnet because I really want to advertise your awesome services! Thank u soooo much. Oh and also I had it in and out that same day. Dropped off and picked up. Took maybe 3 hours. Not bad at all. They got me back on the road in no time. Excellent perfect and amazing experience. 100%, A/+. :) read more

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Dropped my truck off to have the windows fixed, took nearly 2 weeks to look at the truck, and after all that it still doesn't run right.

Pep Boys (specifically this one in Cape Coral) helped save my vacation! On the way to Ft. Myers Beach, one of the 4 tires I'd purchased from Pep Boys in Cutler Bay experienced an internal belt separation...in the middle of the Everglades! After putting on a spare, I limped our SUV onward. Subsequently I called the Pep Boys in Ft. Myers, thinking surely I could get a warranty replacement. They said without an invoice number from Cutler Bay, they couldn't do anything. When I called the Cutler Bay store, NO ONE ANSWERED even though they were open (0 stars for them). When I called Ft. Myers back and said just get me the tire, they said they didn't have it anyway. Luckily, they referred me to the Cape Coral Pep Boys. Patrick (asst. mgr.?) was very helpful on the phone. He said to come on in, no appointment necessary, and the tire was in stock. Once there, they quickly got the new tire on, and the manager, JP, cut through all the red tape and B.S. and gave me a pro-rated discount based on tread wear. He also was able to suggest a good economy tire to replace my 16 year old spare. They had me in and out just under 90 minutes. JP and Patrick were very friendly, and even suggested a nearby restaurant for lunch! Soon, I was on my way back to the beach to continue my vacation. 5-star, highly recommend! read more

Used to take my car there until one time I went in to have two tires installed and guy lied for some reason and said they hadn't received my tires I had already paid for via amazon. After a whole lot of back and forth with his head office and writing negative reviews on other social media he called and said he had found them and that they were in the store. Haven't been back there since and now go to another place on del prado that does great, and honest work. read more

Ordered tires and was told to come in. My fiance and I were in the waiting room and saw that no one was working. Every time we looked back into where our truck was...nothing had been done. It took 4 hours to put on the new tires. The lady in the waiting room was there even longer than us for her brakes. A few days later we were driving and the tire was about to come off. 2 lugnuts were missing. Luckily my fiance knew to check the tires when our car was shaking uncontrollably. Went back to Pep Boys and they put the lugnuts on and he was told they probably didn't balance the tires..but then they didn't balance the tires for him. So our truck is still shaking. Would not recommend. read more

First time - bought tires - told "about 1 hour wait time" - actual time 3 1/2 hours. Don't bother making an appointment because you drive up there and they tell you to come back in 2 days. No thanks. Find another option read more

I scheduled an appointment in advance. However, after arrival I was told to wait for additional 2 hours.

This will be a long post- so if you want a quick answer. Best service I have ever gotten. They found the problem, got me a ride home and back and were understanding when I had questions I have been weary of Pep Boys ever since 2 years ago in Austin, I brought my car to one. They worked on it for two hours, couldn't find a problem and the next day my car died. Like had to buy a new car died- they never put me in the system so no proof I was there I live in fort Myers but came to this location based on 5 star reviews vs 2 star reviews in FM. Tony, the store manager, was very kind. He explained to me the problem, how long It would take to fix and was understanding when I said I needed to call my dad. Most mechanics roll their eyes at that, but this was a $800 job. I needed a second opinion. They got me a ride home and back which I had never heard of. The entire team is kind, work efficiently and very welcoming. I told Tony that I have a new appreciation for Pep Boys. Tony, hope you get to head back up North soon. read more

Save your time, money and aggravation by going somewhere else. Once they cash in you are on your own no matter what. They will do anything to brush you off including setting up appointments and when you arrive they tell you to wait additional 2 hrs. Get serious people. read more

I have always preferred using Pep Boys over other places and the service center on Del Prado Blvd in the Cape has confirmed why. Tony, Mike, Eric and the rest of the team are awesome! I called to get a check engine light "free" diagnostic and after describing the symptoms, Tony told me what he thought the issue was but, had me bring the car in. He was spot on! He gave me the price of the service and we were good to go. Well, after ordering the parts, the price skyrocketed! Tony honored the price that he first gave me and completed the job. He explained to me what needed to be done and did it. I love these guys! I will be taking every vehicle here from now on. Location: 4.5 Service: 4.5 Cleanliness: 4.5 Straight up bad @$#&: 4.5 read more

Friendly employees many near stores enjoy walk for 10 minutes ‍ look neat i think free coffee and

I can respectfully say they have very very polite employees working at this specific location. I went in specifically asking them to check my brakes ONLY at a certain time. They noted it would only take a few minutes. I ended up waiting there for about 45 minutes. But it makes sense why it took so long because they didn't just check my brakes like I specifically asked(being in a time crunch), they checked everywhere else underneath my car and then a handful of different places and tried to tell me that I needed over five different things changed on my car immediately. The manager then told me I would be looking at about $1500 worth of repairs. The manager also then stated that he felt uncomfortable letting me drive my car out of the shop just because of how bad my brakes were(you'd think he'd have given me an estimate THAT NIGHT so I could bring my car back the next few days to be fixed- I was ready). He said he will get an estimate together and reach out to me as soon as possible. I didn't hear back from him at all that day and the following day nothing from him either. So I ended up calling the location to see what was going on. They had no knowledge of my estimate and said that he would be in Friday morning today. So here's Friday, No call, no email with an estimate sent over still. And it's been two days now. But the good part is - I grabbed a second opinion from an honest dedicated certified mechanic that LAUGHED and said yeah, they were just pulling a a fast one on you for money since you're new to the and area. Brakes also only ended up at a cost of 1/3 of what Pep Boys was trying to charge me and that included installation and they came with warranties also, no cheap off brand parts. Seeing as how they don't reply back to you when they say they will, I doubt they even monitor this page either. So if you need some work done on your car, feel free to message me and I can send you to a dedicated certified reliable mechanic ! read more

Antonio and his team created a wonderful experience for me this morning when I came in to get my tires rotated. I made an appointment online and was seen as soon as I arrived and my van was taken in immediately. They finished in the 10 minute timeframe promised and to top it off, it was free. You read that right. Antonio wouldn't even take a tip and said making people happy is thanks enough. I was so happy I gave him a big hug. I will definitely be back for all my mechanical needs in the future. Thank you Antonio!! read more

I had a particularly bad time dealing with one of our local Ford dealers and went to Pep Boys to buy some tires and install TPMS sensors and key them into my new truck. Everything from Ford was screwed up and TJ and his crew helped me solve my issues and install airbags for a great price to boot. They were professional all the way and focused on helping the customer. It was a pleasure to work with people that care about their customers and the service they provided them. I would recommend this shop to all my family, VETS, and friends. It is run by an honest and honorable crew. Thanks TJ ! read more

This place is great, and honest!! They don't try to upsell, and do their best, to get you in & out. Ask for Tony read more

I took my car in because it seem like one of my belt was broken and one of my front tires, asked him to check it And tell me if it needed to be replaced or if you just need to be balanced either way just let me know, they balance the tire and said it had no problem. The didn't even test drive it. Wtf it was even worse after they balanced it. traveled to with someone I trusted the look at it two minutes replaced the tire , Fixed it, I felt like Pep Boys did nothing but rip me off and waste my time, first time with them, and I'll never go back. While I was in there lady was complaining that she had a bunch of service on her vehicle that did not need to be done and she's really pissed,. Kind of felt the same way. So hard to find good service. read more

Very professional,although many appts for a Sunday they said if I left my tire with nail in it I would definitely have it by end of day and sure enough a few hours later I got the call that it was ready to go.Thank you for your service in these trying times.Will definitely recommend! read more

I thought I had a problem with my starter/battery. I'm handicapped and I called several shops to get an idea as to what kind of expense I might be looking at for I'm on assistance and I have no funds now I receive my social security in June. I called Pep Boys shop in Cape Coral. I was told no cost to me for a computer check of battery/starter/fuse box. All was good. WOW ! Others told me there would be a charge for a test even if all was good.HONEST people here. "I'll BE BACK "" read more

This place is a rip-off !! I took my car and because my brakes are whistling they told me that my front brakes needed to be replaced along with the rotors. When I told him I had just replace those rotors the last time I got the brakes changed and all he has to do was turn them.. he told me because the rotors were Rusty that it was going to mess his machine up so it's better to replace them. At this point I knew it was b******* I've had experience with brakes and knew that the rotors could still be used. I asked him for the price to see what he would say at this point .. and he told me it would be 378 plus tax for 2 new rotors and brakes. And that I would not find a better deal.. I went to another brake garage .. one listed with bbb, where they turned my rotors and place my pads on for 150 .. this place is a complete rip off .. read more

These guys are different than what you wxpect from machanics. Will let you know what needs to be fixed, what to start watching for in future needs, and never try to push unneeded work on you. Went in 1st time to have all 4 breaks done, let me know fronts had no need to be done only back. Oil change this time, tire rotation is included, break inspection shows fronts still have a lot left, let me know what recommended service was suggested but didn't give me the normal you need to do this now speech, gives me heads up for future so you can plan on service needed. Always seem to be looking out for me as a neighbor not looking to take advantage, whole different feeling than most mechanics. Will be going back from now on! read more

Went here for a routine oil change and was pleasantly surprised. They told me 2 things that were recommended however I was not pressured in any way. They were honest and forthcoming. I definitely will be a return customer! read more

This place is a diamond in the ruff. What they lack in appearance and polish they more than make up for in professionalism, courtesy and respect. The manager "Tony" is outstanding and makes everyone feel at home. read more

This location is phenomial!! They have great customer service Antonio is always ready to help! They are also a great value. I will not go any were else if I need any work done on my car!! read more

We now take all of our cars there. Super staff, and super friendly, with very reasonable prices. Taking my classic there next week for a tune up. read more

Needed some brakes. Got some brakes. Service advisor helped me select products with rebates to save me money.

Said it would be an hour took 2 and a half for a simple tire balance and oil change .Any other place could do it faster don't make the same mistake as me read more

The service was great. I had been hearing noise from the brakes on my auto, I called and made an appointment to have a service done. After looking at the brakes, it was determined that the cost would be less then expected originally. The car needed less work and the problem was really not much of a problem. I'll continue to return to "Just Brakes" as this is the second store in two differing geographical locations that have been genuine in their approach to services. read more