Horrible Experience. Scheduled a 4:30 pm appointment for a simple oil change. Didn't leave until…read more5:30. They did not reset the oil change timer. They did not place a sticker indicating mileage for next oil change. AVOID THIS PLACE!!!!!!

I had them install a new set of tires and was very specific that I wanted the old tires placed in…read morethe bed of my truck. When I arrived to pick up the truck, the tires were not in the bed, I had to go over to the commercial side and retrieve the takeoff tires and load them myself. I was also charged the disposal fees for the tires, which I should not have as I didn't dispose of any tires. Check your invoice before paying these guys, they're not proactively ensuring correct pricing.

Excellent service and reasonable prices. I went in for exhaust work and was told they could fit me…read morein the next day. Very quick turnaround. I worked with Matt the manager and Jimmy, they were both professional and courteous. I would definitely recommend them for any future projects.

supposedly fixed my power steering, a week later it is gone... I've been on hold for an accumulated…read moreamount of time of a half hour. this place is a joke. don't take your car here.

I enjoy seeing and talking to the same gentlemen each time I have my cars worked on. The guys who…read moredo the labor are efficient and do a great job! The prices could be a little better but I do realize that this day and age everything has went up in price, EXCEPT FOR WAGES!!!

Furrs Tire Dover, Delaware Review…read more Quoted over 4k in repairs for the Jeep we just bought. I inspected it myself and took it to another shop for an independent inspection. I have been working on my own vehicles for 20 years, I went to school after getting out of the military for Automotive Science and Mechanical Engineering; I worked as a mechanic, professionally for years, and I trained as a Maryland State Inspector. And please do respond saying I did the inspection wrong. I have the book right in front of me stating how to do it properly, alongside years of experience. To say what you all quoted was dishonest would be an understatement. All parts you quoted were 4x their actual price, before your discount is applied. The Golden Rule of business is to double the price. Furthermore, you quoted a ball joint job for all 4 ball joints at 4 hours. You then went on to quote an additional 3.5 hours for the tie rod, tie rod ends, drag link, drag link ends and adjuster, and the steering damper; ALL OF WHICH MUST BE REMOVED IN THE BALL JOINT JOB. So, you not only want to replace parts that do not require replacement; of which you stated verbally to my face; "that they are bad." You then go on the double charge (nearly) the hours, for a job that would be done while another job being is done... Tell me you are dishonest why don't ya boys. You quoted a track bar replacement, which it does not need. You quoted all 4 shocks; the vehicle passes the bounce test, rides fine, corners well, and has no sign of worn-out shocks. You quoted balancing the tires, which was just done at the time of purchase. This is not something you could have known and is normal practice when suggested alongside needed front end work... or... the actual cause of a vibration at 60mph could easily be... an imbalanced tire. You went on to suggest that it needs rear axle seals; you told me to my face that they are leaking, which they are not. The multifunction switch, which I already diagnosed as needing to be replaced, and told you about (which you would not have even caught in your "inspection" had I not done so). You want $168 for a $30 part. You also quoted 1 hour labor for a .3-hour labor job. Is this your regular practice gentlemen? Charge 4x for the part and double to triple charge for labor hours? I had my wife do this job, so she learned how. A woman who knows nothing about cars or tools did this job in 10 minutes; with a part that cost $30. Thats a nice savings of $243 for us that you all were going to pocket. Yall do realize this is illegal under State Law, right? 6 DE Code § 4903A Are you all sure this is the road you want to walk down? How many people have you ripped off so far? Likely hundreds, likely amounting to hundreds of thousands of dollars. You boys thought you were just dealing with my wife and tried to rip her off. Do unto others as you would have them do unto you. Should I treat your wife, or daughter, how you just treated mine? You are so driven by greed that you mistreat your fellow man. You all give decent, honest mechanics, a bad name. You are what is wrong with the repair industry. You should be fined severely by the State for this. The only thing the vehicle actually needs is a left tie rod end; which isn't even worn out, the boot is about to split is the only reason... left meaning (drivers side now boys, in case you forgot what the school taught you; since apparently you don't know anything about vehicles, or maybe you do and you just go around intentionally mistreating your fellow man). Likely, the latter. You are not gentlemen at all, you are not men; you are liars and thieves, abusing good people that know nothing about vehicles. You are unethical. You are immoral. And you are doing something illegal. You know it is wrong, yet you continue to do so anyway. Why is that? Why do you harm your fellow man for the purpose of making money? Are you going to close up shop soon? Are you going to sell out soon? Or are you just dishonest; and harm your fellow man, driven by greed? Shame on you men for this dishonest practice. You rip off unsuspecting people. You overcharge for parts. You overcharge for labor hours. The vast majority of the Google Reviews are created by the business owner to offset the actual reviews with truthful statements in them. I bet you go to church on Sunday too.

I.G. Burton worked me in quickly when my 2014 Jeep Cherokee Trailhawk transmission acted up. On a…read moreTuesday morning my jeep's transmission acted up. When I tried to put it in gear it just responded with a thud and other sensors like the stability control and parking brake stopped working. Luckily I only have a short drive to work. The transmission was thudding into gear but I was able to make it to work. I called I G Burton and even though they were busy they said bring it down and they will try to work it in. I was able to drop it off just before closing on Tuesday. They were able to check the problem out on Wednesday. I got a call to come pick it up Wednesday afternoon. They were able to fix it with a technical service bulletin that had just been released two months prior. It appears as if the problem is fixed now. Great appreciation to I G Burton for getting the Jeep in to trouble shoot and fix so quick.

Service dept. ought to look up definition of service. When a customer has an issue with a vehicle…read moremaybe they look into that issue. I was blown off like my issue was not real. I will never go back.

When I picked up my car it was running and overheating. I spent a lot of money getting my T/A fixed…read moreup. I think it was around $1700. It cost about the same to replace the head gasket. Not sure why they did that. We were friends I thought.

I took my car here for a exhaust manifold gasket. I was quoted $480. I said great lets do it. The…read moremechanic looks the car over calls me to say the one bolt broke and he may need some extra time to get it off. I say sounds ok. I come to pick up my car and the bill is for $800. I ask why and the lady says we didnt even charge you the full price for the extra time it took to get the rusty bolt off. Anyways I paid and drove off. car still seemed loud i look under the car and the exhaust pipe is dangling from near the rear muffler. I look under the hood and my exhaust manifold heat shield is also missing. This guy couldnt bother to tell me the exhaust pipe also needed a weld. It gets even better the work he did didnt even last a month. Car now sounds worse then when I gave it to him except now hes broken my manifold bolts, destroyed my heat shield and charged me $800 for the work. Dont be fooled by him calling you multiple times to tell you what hes doing...hes actually just making sure he informs you he will be charging extra. If you want a mechanic who will just do the bare minimum work on your car that it needs this guy can do it and will be ok to use your parts. If you want a mechanic who will look your car over as a courtesy and let you know what else is an obvious problem and build a long term relationship with you then this is NOT the place you are looking for. Hes also very expensive for what he does. There are other options in Dover

Rear brake job the whole brake assembly on both sides. They called my extended warranty company…read moreand a 1200.00 job was done very professionally! I very impressed with the work and the time frame was quick! Thank you Chris and all of your mechanics who work there!

PLACE IS A SCAM. PLEASE DO NOT GO TO THIS SHOP. The staff is incompetent and they will charge…read moreridiculous prices. Please read other customers reviews if you arent sure. Took my car here for a check engine light after pep boys told me a solenoid needed to be replaced and they couldnt do it. The owner Chris re-diagnosed the the problem and agreed a solenoid needed to be replaced. He charged me almost $800 dollars and when I picked the car up the check engine light was still on and I now had a completely flat tire. Chris tried to tell me the tire was probably already leaking before I dropped it off despite me having driven hundreds of miles with no issues over the last several weeks. We then discovered there was a nail now in the tire that one of his employees had driven over in their parking lot. They patched the tire and told me they would fix the problem. Chris calls me 2 days later saying now he thinks its just the wiring but it will cost another $600 dollars to fix. He stated its not his fault he didnt fix the problem correctly the first time since "I told him to fix the solenoid" even though he called me and said he diagnosed that as the problem as well. He finally fixed a wiring issue after a week of working on the car and charged an additional $600 because he could figure out the problem the first time. The professional thing to do would have been to correctly diagnose and fix the problem the first time like a competent mechanic instead of becoming defensive and blaming the customer and the charging them twice for your own incompetence. If I could give 0 stars I would TLDR: I asked this guy to fix a check engine light. He couldnt figure out the problem, blamed me, popped one of my tires and charged me twice. I will never go back. Please do not waste your money here.

Martel's has been my go-to repair shop for almost 20 years. Honest analysis and discussion before…read moreattempting costly repairs. As a back-yard mechanic myself and having performed many of the repairs they have done for me, I know they are not jerking me around. If you want it done right, take it to Martel's. If they can't fix it, they will be up front with you and let you know.

Martel's apparently used to be a fully trusted name and adviser when under the original owner, but…read moresince selling the name to a new owner service seems to be a mixed bag. I was referred to Martel's by at least 4 individuals whom all suggested that I take my vehicle to them at a time when I experience a full-on breakdown. I usually went to another local shop in town who strictly focused on my vehicle brand, but again, from the very positive recommendations from the other individuals decided to go against my internal input and have my vehicle towed to Martel's. Before just having my vehicle sent to the shop I called ahead to ensure I would be able to get service as I understand that auto repairs can sometimes be a lengthy process. I don't ever want any shop to feel that they need to rush through a repair, potentially missing something along the way; so when I spoke to the receptionist that needed to check with the owner to verify he could get my vehicle in, I was asked to bring it in right away for service. I proceeded to have the tow company drop my vehicle to Martel's and then had to call myself to get a status update at day 2 of the vehicle being there. I understand repairs on already scheduled vehicles can delay the process to get to my vehicle so I gave an extra day after a quick call in to see if there was any updates. The status update ended up being the same that my vehicle was not yet reviewed for repair and would be pushed back into the next week since it was already the end of the week. At this point it would be several days before I could expect to receive an answer as to what would need repair on my car. The start of the week came around and by the end of the day, still no updates, so I decided to drive directly to the shop and find out in person the issue for the delayed response. I received the same answer, that they were not able to get to my vehicle, but would try the next day. I am a patient person by all means, but all I ever really require is at least status updates. I probably could have easily taken my vehicle to the original shop I normally go to, but wanted to give Martel's a chance based on the referrals provided. After my on site visit things seemed to be expedited, if not by chance that time had allowed them to get to my car and I appreciated the update since the car had already been sitting for a few days, even though I'd been asked to bring it in right away. From there, the parts were ordered and the car was repaired right away. Some of the additional items I'd asked to be checked over while the vehicle was there were never accounted for, but the car was repaired and back to operational status, and that' s all I could ask for at this point. My guess is that the receptionist is only there part time, so waiting on any updates from the owner who is also one of the lead service tech's is overwhelming on the team, so getting any updates can come off sounding misguided in their attempts to express that they are making any progress on a vehicle if the receptionist is not around all day. I can respect an owner who is giving their all to keep a company moving, but with that said, I am only asking for updates after not hearing anything for a couple of days after being asked to bring in my vehicle right away. I did end up taking a second vehicle there to give them another chance, and with the second car the team was direct and quick to handle the repair requests. So I am 50/50. I believe they have the absolute know-how to handle repairs on European vehicles that many other providers will not touch, I just hope they are able to improve on their customer service aspect to adequately provide updates as needed when things do not go according to their statements. My recommendation for Martel's is to be as clear as possible with your intents with the expectation updates will be delayed to be received. I may not be able to directly recommend them but I can cautiously refer them to handle unique vehicle brands others are not willing to touch. I believe in time the new owner will settle into the multifaceted role that is required of them, just be aware you may wait a little longer than anticipated to have a vehicle completed for repair.

The staff is top notch and very accommodating! They ordered me a brand new 2023 Yukon Denali to my…read morespecifications. Unlike other dealerships who wanted to charge 10, 20 or 30 over sticker I paid not a penny more than MSRP. My trade-in value was very fair and in fact more than I was expecting. The customer service I received was fantastic including calls and texts prior to my arrival. The car was fully ready for me when I arrived to seal the deal. I have never been treated so well by a dealership and will definitely be back in 3 years when it's time to do it again. Thank you so much!

My car was towed there more than 3 weeks ago for damage to the bumper and muffler from an accident…read morethat wasn't my fault. The parts were ordered and on site 2 weeks ago and i was promised as soon as the parts arrived I'd have my car in a few days. Now 2+ weeks later I went from being one of the next cars they were going to work on to "I don't know when your car will be fixed." Was originally told I'd have my car back by 7/17 and now am being told some time in August...absolutely ridiculous and unprofessional and untruthful. DO NOT TAKE YOUR CAR HERE unless you have the money to rent a car for weeks on end....