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Pep Boys

2.8 (641 reviews)
Open 9:00 am - 6:00 pm

Services - Pep Boys

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

18 More Services

Fuel system cleaning

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Pep Boys Photos

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Recommended Reviews - Pep Boys

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Reviews With Photos

Store front
Emmett T.

I've had a love/hate relationship with this branch of Pep Boys over the years. The location is very convenient for me, but I have seen the business evolve and not necessarily in the best way because it's all about cost cutting and the bottom line. The hours of operation and availability for walk-in service are certainly positives. I don't think I have ever been scheduled for an appointment more than one day out. They also offer free WiFi so you can sit in the waiting area and surf the internet to kill time. That being said, Pep Boys used to be more of an automotive supply store and repair shop. The first attribute has disappeared, and they now just sell tires and service vehicles. The exterior signage has been reduced in size, and the inside has been gutted and whittled down to a small footprint. The furnishings in the waiting area were minimal and formerly had a communal TV, but that was removed. Complimentary ride share service was previously offered, however that was discontinued several months ago. The service I have received seems to vary depending on who you get as an advisor. Some of them take the time to explain the work in detail and provide follow-up via phone calls over the course of the day. On other occasions, I have had to dial up the main line to ask for updates and a cost estimate. Now that I am switching away from a gasoline-powered vehicle, my recurring visits to Pep Boys will be minimal.

Entrance to loosing your money
Phil J.

I would give 0 stars, came here with no car problems. I only got new tires from here and not only did they not put the bolts correctly on my tires... the car started having problems that it never had before. Hemorrhaging money from customers is morally wrong. They not only take their time, they take away as much money as they can even if its for something thats not needed. Don't trust this place my people, i wasted hours here and it's not worth the headache.

Is it that difficult to remove old reminder stickers???  Just noticed this today when my new reminder sticker was peeling off!
Allan G.

I made an appointment online yesterday for 12:30 pm today. I showed up almost 30 minutes early and within an hour, my car's oil change was complete. I like the fact that they have wi-fi and a waiting area so I was able to get a little work done while waiting. I also like that they have a "bring your own oil and filter package" for $22 labor and offer military discounts. Only two minor issues came up: 1. When I got in my car, I noticed that the new service reminder sticker was peeling off and then I discovered that they did not remove the old ones! Then again, the Chula Vista - Tierra Del Rey location did the exact same thing which I discovered today! 2. Two of the three credit card swipe machines didn't work so I got moved to another register a few times. Very minor inconvenience. Other than that, I am happy with the work that they did and will be going back for my next oil change. Thanks guys for the fast oil change and great customer service!

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4 months ago

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5 months ago

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2 months ago

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8 days ago

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9 months ago

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1 year ago

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9 months ago

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21 days ago

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25 days ago

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2 months ago

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11 months ago

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6 months ago

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11 months ago

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3 months ago

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7 months ago

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8 months ago

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1 year ago

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1 year ago

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2 years ago

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1 year ago

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3 years ago

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7 months ago

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2 years ago

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8 months ago

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3 years ago

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2 years ago

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1 year ago

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9 months ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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1 year ago

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2 years ago

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2 years ago

Made appointment at 1pm. Oil change took 5 hours. Nice workers, but the service is really slow. Much better shops to go for service.

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2 years ago

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1 year ago

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2 years ago

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Ask the Community - Pep Boys

Review Highlights - Pep Boys

Paul, Tou, and Hai, specifically speaking, genuinely want to make sure you're taken care of across the board.

Mentioned in 8 reviews

Read more highlights

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4.9
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Are you going to warranty issues that arise to the switching to an oil that would void a mfg…read morewarranty? I bet not! Higher viscosity leads to higher pressures which lead to seals leaking and failing. I'm really surprised you haven't researched this. How about the leaking oil filter a day after install? Seems like a sure way to get more money outta a customer once their engine gets starved of oil. How about the sloppy work with oil left all over my car? Lack of care and integrity. How about the scratches from resting my tires on the paint of my car? Lazy and inconsiderate. Pulled from the article that copied and pasted "Engine Design Changes: Newer Toyota engines are designed with tighter tolerances and specific lubrication needs that necessitate these thinner oils, such as OW-16 or OW-8." Exactly my 2019 Lexus ux250 is a newer Toyota engine if you weren't aware , so why are changing it?

I have been a loyal customer of this shop for over three years, ever since I purchased an old…read morepickup truck for my teenage son. Aaron and his team consistently deliver excellent service, keeping this 19-year-old truck running reliably. Aaron has always been patient and thorough in diagnosing any concerns I've had, whether minor or major, and he consistently provides the best solutions to meet my needs. He stands behind his work and does not hesitate to make things right--at no additional charge--if an issue is not fully resolved. Aaron is an honest, skilled, and trustworthy mechanic who has earned my confidence and respect. I look forward to continuing to do business with his shop for many years to come.

Mission Bay Automotive

Mission Bay Automotive

4.7
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Thorough inspection, respectful and timely communication, very quick turnaround! Thank you, Marcos!read more

Be careful relying on what Mission Bay Automotive tells you regarding WHEN your vehicle will…read moreactually be looked at. You might up paying for 2 tow bills like I did, a lost day, and the headache of finding another shop/time off work. I called at 9am to have the fuel lines replaced on my 68 Chevelle. Marcos told me they would look it at, had the time, and asked me to have it towed in right away. I arranged and paid for a tow to their shop, and Marcos confirmed they received it at 11am. I stopped by at lunch to meet him in person, add a few items like FiTech reset and parking brake adjustments, and he said the techs would get to it and he'd have an estimate by END OF DAY. No call from Marcos, so I called him at 4:30. Nothing had been done. No assessment, no techs looked at it, and when I asked so why did he have me tow it in, the conversation went sideways and he said "Maybe you should take it somewhere else" and that they'd push it outside and I could pick it up! My issue is not that the shop is busy (they all tell you that) - the issue is I paid for it to be towed in because he said they'd take a look at it and have an assessment by end of day. When I called him at 4:30, nothing had been done and I was met with the attitude/tone to take it somewhere else. I was pretty stuck having already paid for the tow there, and asked if they would get to it tomorrow, and he refused to answer and left me with no choice but to pick it up. Mission Auto gets great reviews - I'm not disputing that. That's the very reason I reached out to them. But I have to balance it with my very bad experience, so bad that this is my first yelp review. Warning: *especially if you tow your car to them, have them stick to their assessment timelines (not the fix, just the estimate). Towing it there means you are "stuck" so they don't have to stick to their word. The result can be a lost day, two tow bills and more headache/time off work to have it go to another shop because they won't acknowledge they missed the timeline THEY promised, and when challenged, will leave your car and keys at the door.

Miramar Auto Repair - Japanese Auto Plus

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Bottom Line Upfront: Miramar Auto Repair is one of the best values of any auto shop in San Diego…read more Jason and Pedro were exceptional in taking care of me, and finding a solution to a very technical challenge. I brought in my Honda Ridgeline for an issue with my AC. Jason worked with me at the front-desk and went above and beyond to understand my issue and the troubleshooting I had already done. He explained to me CONCISELY what the feasible issue may be, and how they were going to approach a diagnosis. Jason was extremely knowledgeable, and followed up promptly to discuss the fix. Pedro was also exceptional. He found the issue (rodent-chewed wires) and repaired it perfectly. When I picked up my car, he was as excited as I was to have helped me. Before Miramar Auto, I took my truck to the Honda dealer, and they charged twice as much for a diagnosis, only to tell me that I would need a new compressor (incorrect diagnosis) and that it would cost twice as much as I ended up paying out the door at Miramar auto. I couldn't believe how easy Miramar Auto made it. To say that Jason, Pedro, and Miramar Auto are honest, fair, and made me feel taken care of... would be an understatement. They have rightfully earned another lifelong customer. Thank you Miramar Auto!

Highly recommend for road trip prep!…read more This is an amazing place to get your vehicle inspected before a long road trip. I booked online, noted my concerns in the text box, and dropped my car off the next day. After checking in at the office, I walked Joey through my concerns and opted for a Post-Purchase Inspection. Joey sent over the findings quickly and gave me his honest, upfront opinion on what needed immediate attention before my trip versus what maintenance could wait until I reached my destination. He also provided a clear copy of the inspection quotes so there were no surprises. In the end, they completed the full inspection, replaced the car battery, and fixed a coolant leak for around $550+ (including taxes). I definitely recommend this shop! Pro-tip: Try to get there early in the day, as on-site parking and road traffic can get a bit hectic later on.

Minsky Mercedes And BMW

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4.4
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Really great shop from my experience so far. I originally came in to get my check engine light…read morediagnosed, and the entire process felt very professional, transparent, and thorough. They provided a detailed report on my vehicle's health with photos and clear evidence/explanations, which I really appreciated as someone who doesn't know much about cars myself. I had my coils, spark plugs, and batteries replaced, and while the labor was definitely expensive, it seemed fair considering the amount of work involved. They explained that it takes hours just to access the area they needed to get to on my car, which helped me better understand the pricing. I'd say it's definitely cheaper than taking it to the dealership and it's always nice to support a local business! It's only been a week so far, but the check engine light has stayed off and I haven't had the same issues since the repairs. Chris especially was amazing. I actually caught him right at closing time while he was locking up, and he still took the time to answer all my questions, listen to my concerns, and make me feel comfortable about the work being done. He was patient, kind, and explained everything clearly in a way that was easy to understand. The after-hours drop-off was also super convenient and made the whole process much less stressful. I also appreciated how accommodating they were with communication since I can't have my phone on me at work. Chris even made notes to try to get the diagnosis done before my shift. Overall, I had a really positive first experience here and will definitely be coming back. I'll update my review as more time passes, but so far I'm very happy with the service.

Absolutely recommended!!!!! Joey & Christopher were awesome!!!!! I brought in my work Mercedes Van…read moreand they ended up also taking care of my personal car!! They finished same day, service was awesome, and they did not try to rip me off!!! As a woman That was important!!! And just in case you need it they take Sunbit!!!!!

Pep Boys - autorepair - Updated July 2026

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