Very baseline, no vending machines, no TV, the waiting room is bare, uncomfortable chairs. The office for this Pep Boys is to the right of a Hertz rental shop sitting with a door entry to the Pep Boys garage. The door leading to the garage section bangs every time someone opens it. Made appointment for a tire rotation at 10:00, which shouldn't take very long with an EV. This is not a place I would use regularly. read more

On a Sunday afternoon I discovered a deflated tire. Searched for an open tire center and there were only a few. My first stop didn't assist due to computer shut down but they inflated my tire so I can go to another. Pep boys was still open and when I got there a staff said they were understaffed and had an appointment at 430, if it's a now show then they will take care of me. Sure enough, suddenly an opening. Took my car and inspected the tire. It was repairable so they plugged the hole discovered then I was back on the road in no time. Million thanks to the staff for accommodating me in a very short notice. Well done everyone. read more

In and out service. I would like to thank this location for the awesome in and out service. Needed an oil change, no appointment needed. There was only 1 technician and he sacrificed taking a late lunch to ensure that I was taken care of. read more

If you ever want your car jacked up, then this is the place! Poor customer service, no accountability for the errors and highly unprofessional. Front desk zero customer service, pictures are included. Side room when there are no seats in the main room, no warning or moping the wet floor! I hate I have to rate them to post. They clearly are a negative number. read more

Pep Boys - Employee Ant attending to his phone instead of customer service. Water stained waiting area. - Tires Near Me - Waldorf, Maryland

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I took my vehicle in to be service my air was running warm, was told I needed a condenser a/c line and two other lines 1600 dollars went to another mechanic told me the a/c line was linking 200 dollars to replace, they tried to scam me out of 1600 dollars never again will I go back to them. read more

All the auto parts and supplies inventory. The entire store is full of tires laying all over the floor. No more parts store.

When you are treated fairly and good work was done on your vehicle you have to come back. Had my brakes done, callipers, pads & rotors. Price was right and Vic / Victor gave me a ball park price and he stayed under the quote so I came back because he is honest. The mechanic was on point again and I think I found a car repair shop that I'm willing to recommend. Pepboys in Waldorf with the manager Victor is the place to get excellent service for a fair price! I highly recommend this place. 5 star every day. read more

Please don't take your vehicle here. I took my 2019 Land Rover Discovery here for a simple brake job. Took it back 3 to 4 times for them to fix their problem. Found out from a German dealer the brakes were faulty and couldn't be fixed and that they were put on wrong by Pep Boys. Contacted store and corporate not only did I have to pay someone else to fix Pepboys negligence I also had to replace rotors due to the damage. The Manager Mr. Marcel promised to reimburse meanwhile they've not refunded me any money I've paid them or have they reimbursed me for the bad service its been 6 months going backwards and forth on something they clearly didn't know how to provide service for. The Technician Demetrius messed up my truck and tried to say it was something else. It wasn't it was my brakes he put on backwards. ​Spoke with Joe the general manager who let Mr.Marcel go but didn't take care of customer concerns. By far the worst service provider ever. Had been supporting this business for 7 years, they never get another dime from me. read more

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The manager Victor took care of my 2021 Dodge Charger, replacing the brake pads and rotors in a couple of hours after drop off. I will be back for future services! read more

I dropped my ride share van off Saturday for an oil change of course they say I need brakes and tires and wouldn't be ready till Sunday. Sunday I call to get around about when it will be ready just to be told no mechanic is in to do any work. Not to mention I use this van every weekday for work. Had to pick it up with nothing being done. Customer service was awful. read more

PepBoys Hertz rent a car!! Stay away from this rent a car place, they will treat you as they see you!!!! And it they would find any excuse to avoid serve you. If you rent a car with them because it is Hertz inside, they will not give you the car you rented they would give you a smaller car at higher prize. I had a question and the guy just pointed at a sign they have on the computer and walked away!! read more

My car picked up a nail in a tire. Made an appointment for 10 am. I arrived at 9:15 and they said there were two people ahead of me. I was early so no problem with that I figured I'd walk over to the nearby stores and kill the time. I come back to the store at 11 and my car had not even been brought into the garage. Took over 3 hours to finally get the tire fixed. No point on even having a appointment if they don't honor the time. read more

Pep Boys has systemic deficiencies regarding customer service. First, tonight I drove over thirty minutes to the Waldorf location and waited over an hour to purchase 4 tires and have them installed. Second, near closing, the GST Tech informed me that he could not install the tires because he lacked the proper equipment. Furthermore, the proper tools were locked up. Third, I was told to return tomorrow to have the work completed and the service manager ordered him to reinstall my original tires. Next, the GST Tech lowered my truck and the front passenger tire was flat; the tech failed to reinsert the valve. The customer service representative offered me a free oil change; I declined. This is not my first bad experience with Pep Boys. Within the last six months, I had a similar experience at the Marlow Heights location. I waited over three hours to purchase tires and have them installed on my other truck; in addition, I was getting a front end alignment. After the three hours, I was informed that I had to return the next day to get the alignment because the tech left for the day. Later, the manager offered me an alignment for $50.00; I declined. Please reconsider whether you should support a company that fails to provide adequate customer service; my experiences with Pep Boys have been horrible. read more

never come here!!!!!!!!!!!!!!!!!!!!!!!!! they wanna rip you off your money they tried to charge me 1051 and change to get my tires aligned and i go somewhere else and they said it was nothing wrong just because im a women thye wanna charge me like byeeeeeeeeeeeeeeee and i got free of charge from the other place these scammers need to go to hell. hell is hot too. bitch . read more

I have been a Pep Boys customer for over 50 years. My father worked for Pep Boys in the late 1970's and early 1980's so I have always looked to Pep Boys for car care but that has ended. I will no longer use Pep Boys for my auto care needs. I recently ordered Kumho tires (which were a recommended tire) for my vehicle. When I showed up for my appointment, I was told that the tires I had ordered were not in stock. I was never notified of this prior to arriving. I had already lost my morning for this appointment so in order to not have to do this again, I asked what tires they had available for my vehicle. One of the two options they had available were Cooper Adventurer tires, which would cost over $200 more than the Kumho. Rather than lose more time and have to come back, I decided on the Coopers and had them installed. Less than two weeks later those same Coopers went on sale. I feel like they did a bait and switch on me. I called to see if they would honor the sale price and was of course told "no". I feel like I have been suckered by Pep Boys. Beware of their bait and switch tactics!!! read more

I usually stay clear of Pep Boys due to never having a good experience at any location. I had little choice as I got a flat tire out of state. I was charged for items I never had done. I was charged for Road Hazard Guaranty I specifically told them I didn't want. The place is fllthy but there were 5 employees and no customers in the store. The employees were all just standing around looking like they hate their jobs. If you go to this location make them go over the quote line by line. I tried calling for my refund and they pick up and immediately put the phone on hold with not a word. Whoever manages this location should be replaced. This place is such a disaster they should just close it and level it. read more

Idiots. Dude ain't even know how to check transmission fluid. WTF?? read more

Pep Boys - Shop - Tires Near Me - Waldorf, Maryland

Was told to email them from their management for more information so they can conduct an "investigation" but have yet to hear back from them... read more

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Friendly as can be, and one of the few times I've been to an auto shop that was honest with me. I took my car in to have the headlight bulb replaced (which costs around $35). The mechanic came back in to let me know that the bulb was fine but came loose or was installed incorrectly, and only charged me $9. They could have easily just replaced the bulb and not told me, and I wouldn't have known. I appreciate the honesty. As if that wasn't already "worthy" of a positive review, I was that horrible customer that came in 20 minutes before closing to ask for an oil change. When I noticed that they were closing soon, I mentioned that I could come back another day but they wouldn't have it. They completed my oil change quickly, and didn't give me any attitude like in other places I have seen. Did I mention this was on New Year's Day? Awesome customer service. I will definitely be going back. read more

Had an appointment scheduled at 930 my car did not get looked at until 130. Manager blaming it on not knowing the schedule. When I got a call the previous day confirming the appointment. Waited 5 hours just to have them say they needed more to work on the car. The ladies up front played on their phones the whole time. Over 6 hours of waiting around and they did not 100% fix my car. The Pepboys service promise I have read posted on the wall over the time of waiting does not reflect the service I received. Very disappointed read more

If I could give this location negative stars I would. I arrived today at 2:30 for my 3:00 appointment for 4new tires and an alignment .... it is now 6:15pm and they JUST put my tires on my car although they knew I was here waiting. Only after I was waiting for more than an hour did anyone mention that they were "a little behind and I was next" that was around 4. No communication, no regard, the mechanic was rude. read more

I don't understand why they take appointments. I've been to the Waldorf location 4 times. And never one time has this location started my service on time. Why schedule a 8am appointment, arrive at 730 so your paperwork is done and ready prior to 8am, to be told you the first in line and we will get to you between 9 and 10. What the f@@@? Really tired of this place... Stop taking appointments if you can't start on time.... read more

I called the Manager Geno Todd this morning, because he had reached out to me, because of the bad Customer Service experience that I had previously received at this location when it was being run by idiots, and he let me know that all of the idiots had been fired, and was no longer working there, so I told him that I had gotten a flat tire coming to work this morning with the tires that I had purchased from his store in 2013. He told me to bring my truck on down and he will take care of it for me, and that's what he did.I was only there for 1 1/2, because he personally took off the spare, mounted the new tire, and put everything back together again for me. He let me know that the tire that went flat still had the Road Hazard Warranty on it, so that saved me 49.91 off the new tire. I was more than pleased with the way he took care of me, and my truck, so now I will be bringing my car to him, so that I can have two new tires replaced on it also. Lol it was funny when he let me know that he don't personally work on the vehicles since he is the Manager, but I was glad he was working on my truck, because then I knew the work was being done correctly. Great Service!!!! I Let Geno Know That I Really Appreciated The Great Customer Service That I Had Received From Him Today, and that I will be back. read more

I bought a set of 4 tires with for $100 each. I decided to get the warranty too (worst decision ever). One tire went flat so I went to replace it and ended up paying $115 (more than the full cost of the tire). I understand labor cost, tire pressure repair kit cost, etc; but come on, I bought the warranty for that reason. A customer who buys the warranty shouldnt have had to pay more than the cost of a brand new tire in order to get it replaced. read more

I must say I e always had a great experience at the Crain Hwy branch. The staff is always friendly and helpful. I also love the point system! I've saved a ton of money on parts and repairs! They're highly recommended in my book! read more

To be honest I rarely go into this store, and here is why. I needed a coolant sensor for my car. I bought the last one at Pep-boys (probably explains why it went bad) for the same car. I go to the parts counter in back, tell the kid (yes kid 16 at best) the part I need. He can't find it. I give him the part number, Pep-Boys part number, and he tells me they don't sell that part. The last one I bought there must have been a dream. Anyway, with such sharp parts people working the counter, I decided to take my chances at Advance auto parts (See that review). So I can only imagine what the repair shop attached to Pep-Boys is like. I was actually warned by a few friends to never get any work done on my car there, so I never have. If you do, and have a good experience, let me know. read more

We bought blue headlights, and we asked the employee if we could return them if we weren't satisfied, and he said yes with a receipt. Went outside, put in the headlights, and they weren't even blue, they are yellow like regular headlights. So I showed the employee who was also surprised at the completely not blue color, and told me to talk with the manager and that she "might" return them it depends on her mood (????) As I uninstalled the lights and put them in the box a heavy woman on her smoke break overheard me telling my fiance to return to them and (Clarissa??) then voluntarily comes storming over to me arguing that I'm not returning those after I installed them because she's the manager and she said so. When I explained that they are not blue she rudely accused me of lying, and I told her the other employee was just here and saw that they were normal headlights. The whole time her cigarette smoke in my face. She continued to argue with me, then walked inside and told the cashier to not let us return the headlights, and waited by the cashier until we left. At this point I wasn't even worried about the $40 I spent on normal colored headlights, but I was appalled by the disgusting way this "manager" just came storming over and portraying herself so unprofessionally. It's a shame because the rest of the staff is usually so nice, but don't think I'll be going to pep boys anymore, I mean there's a lot of better auto parts stores in Waldorf anyway. read more

This is the second time I've been told that they are unable to service my car after being told over the phone that they could. I drive a Saturn and I know the parts are tough to find which is why I specifically called before my appointment to double check. Granted I prefer this honestly rather than trying to rip me off, however it was a waste of my time. The store is dirty and the staff is not particularly professional. I could barely understand what the man behind the counter was saying. The reason I chose Pep Boys was because the locations in Western New York where I am from are WONDERFUL but Waldorf...not so much. Would not go back. read more

This place doesn't even deserve a one star. Save your time and money. Rude customer service, 10 hours for an oil change and my car is still not done. Save yourself and spend your money where the people actually appreciate it. Not to mention every customer inside was dissatisfied and arguing with the employee at the front desk about the horrible attitudes and service being provided. read more

Had an appointment for 9 am for a simple oil change. Two hours later after I said I was leaving they pull my vehicle in. Third time here and just keeps getting worse. I can definitely say this was my last time. read more

Online prices yeah they look good the problem is when you go online you can't order nothing because their website sucks it doesn't work

I will never go to this repair shop again. Although I did not order it, they botched what I put my truck (2003 Ram 1500) in for (overheating), they changed the oil and several other unordered services. I had to email corporate to get this sorted out. Even after that they took their time in making it correct and had to email corporate again. 8 hours after the second corporate complaint, it was finally ready. They will ignore what you request and give you what they think you should have. The worst! Make it easy on yourself and avoid. read more

My husband had a bad experience with a employee at the front. I made an appointment for my car to be checked because the check engine light had come on the day before. I was also in need of an oil change, so I thoughtI would bring it to Pep Boys. The day my husband brought the car in, the check engine light was no longer showing. Well, when my husband disclosed why he had brought the car in, the employee rudely said "what do you want me to about it, if we hook it up to the machine since the light isn't on anymore, we cant do anything. Regardless of if that is true or not, My husband was shocked at the mans disrespectful tone and lack of customer service. Since this man was rude, my husband took the car to Valvoline for an oil change. We will not be coming back to Pep boys in Waldorf. read more

I would not recommend anyone to come here on a weekend. The manager Shenekia is absolutely rude and I wonder how this person was hired. I come in for an oil change and her demeanor and how she speaks is so rude. I felt like I did her wrong by making her do work like typing stuff on the computer. After that, she comes inside the customer waiting room. She sits down and watch youtube on her phone while her legs are up on another chair relaxing like she was at home. I would not come here again. One star. read more

Recently I went to Pepboys in Waldorf for the first time and I must say the service was very good. When I called to set my appointment Stephon scheduled my appointment and was able to give me an accurate wait time. Brandon was the actual technician who serviced my vehicle, prior to beginning service Brandon discussed all my services and confirmed the time my car would be ready. When I returned to pick my car up, Stephon was ready to check me out and Brandon even remember that my car remote needed a new battery, he went to the store side and install the battery for me; this may seem small but with the service department being so busy that day I was impressed he remembered for me. I've been to other Pepboy locations, particularly the Hyattsville location and have had bad experiences so kudos Waldorf! read more

First of all, I'm not sure what kind of crack the first two people above me are smoking. Secondly, I have received EXCELLENT service from this location today. They replaced my battery swiftly and professionally. The only reason they didn't get 5 starts is because I had to manually re-program my clock ( wasn't bad... Just used google). HIGHLY RECOMMEND this establishment. Thank you for the service! read more

I went into Pep Boys after being sent over from Auto Zone to get a new battery installed. When I walked in I approached a worker who as I greeted him told me "can you go ask someone else I'm about to take my lunch break, go ask one of them in the back." I did as he told me and as I approached the men in the back they said "go over to the service desk". I then went over to what looked to me as the service desk and was greeted rudely with what are you wanting? As I explained they laughed and said you aren't in the right spot go yet to another spot in the store. I was by then really overwhelmed with their lack of kindness and helpfulness. As I finally approached what I was told was the right desk the workers just stared at me making me feel very unwelcome. I finally explained what was going on with my car and one or the workers cut me off mid sentence and said "go back to Auto Zone they can fix it." As I had already clearing stated that Auto Zone sent me to them because they could not fix it. Since I didn't know the technical terms of what was exactly wrong one went back to his phone and the other to the computer. The third worker there seeing I was clearly annoyed said "here I can take a look" and we walked to my car. He saw what was wrong and he said "yeah we can fix it but I don't know you'll have to go sit in there and see if the mechanic can do it." And left. I went back inside to try and get one of the workers to talk and again they stayed on their phone and computer. A couple came in behind me and started asking their questions which were getting answered and told they could have it fixed for them. I finally just walked out the door. I went to Southern Maryland Auto Center where I was treated amazing. The owner Zeshan, came right up to me as I was walking in and was ready to help. He quickly pulled my car around and got to work. He was done in about 20 minutes and even discounted my price! I'll be going to Southern Maryland Auto Center for all my car needs from now. read more

Just recently visited the Pep Boys in Waldorf, MD looking for rims for my mini van. Jordan was instrumental in helping me find Just the Right rims, not only that but he also helped me with the right color pin stripes too.... Excellent customer service!! A week later I showed up to purchase the van rims and again Jordan was.there to assist throughout the transaction of purchasing and getting them installed... same day...unbelievable...the new service center manager, Ken, was receptive and ensured his mechanics would get the job done in a reasonable time... They did just that! Hadn't been to Pep Boys n a while and glad I did bc the price was right for my purchase and the customer service was commendable!! Thanks to Jordan and the new service manager, Ken.....who made my day!! I'll be making my various auto purchases from Pep Boys from now on! Carl Taylor, Sr. read more

It took over two hours to complete an oil change/code reading that the man at the desk said would take 45 minutes to an hour. After about an hour, I returned, and my car was in the parking lot. The same man said they were just about to start working on the car and that it take another 30 to 45 minutes. An hour later, my car was still in the exact same place and had not been worked on. I asked for my keys back. A different employee talked to the mechanic who said he could do it in about 15 minutes. The different employee also gave me 10% discount. Basically, the location was overworked and understaffed, and the person at the front desk was not very truthful. read more

Worst place ever to go to get anything done. The service there is absolutely terrible and I thoroughly believe the store is better off ran by 2-3 year olds. I say this because I called pep boys at 5:30 and they said their technician will be in at 6 and said that it would be no issue to replace the tire. When I arrived at 6:15 I'm steered away and gave me an attitude. Also when I walked in he was on the phone with I'm assuming a friend or employee that works there because he is telling him what time he's getting off work and not to mention I waited 12 minutes for him to get through talking. It was extremely rude. But on the bright side Mr. Tire is 0.3 miles away and their customer service is amazing and are very friendly. read more