Overall fantastic experience! The room is very Clean and nice with amazing view. Staff Truly go above and beyond for your vacation! SHOUT TO FRANKIE WE WILL DEFINITELY BE BACK. read more

Pepper Tree Inn - Hotels Near Me - Tahoe City, California

Tahoe City had road work going on. Neither before making the reservation or on check in did staff let us know that roadwork would start (jack hammers and the like) at 10pm. Check in person was sympathetic but could do nothing. Guy the next morning was beyond rude and full of himself. Neither acknowledge the need to alert guests (we were not the only one annoyed). While centrally located, I will never stay here again. read more

This hotel has so much opportunity for a 5 star hotel.. The location is great! With beautiful views of the lake. At night the street is lite up with tree lights and it's really pretty. The hotel is definitely an older hotel here in Tahoe City & I can assume that running a hotel is costly. However I believe that investing in your business with upgrades, maintenance & curb appeal are essential and since owning a hotel puts you in the hospitality business. The hotel needs to be modernized with a face lift on the outside, the underground parking garage is scary. The graffiti in the stairwell leading to the first floor is ridiculous. Why has it not been taken care of. Very trashy and gives off a bad vibe. I will say the garage has great lighting. Not roomy though. Same with the parking up top, very cramped. The elevator is tiny, not very clean & slow as molasses. They have a laundry room for guests to use, change available at front desk but no washing supplies. Why not???? Ice machine is in the laundry room. I think any room you book will have great views of the lake. The hotel is 7 stories & all rooms face the lake. The room we had was clean, the bed is just a basic bed nothing special & it was hard. Pillows are thin & flat. There is an extra blanket in the closet, I got it down to use & it's not soft it's rough & scratchy. The room itself is dated with peach wallpaper, dark green carpet & the furniture is that simulated oak like looking furniture. Very 80's. There is a refrigerator/freezer, microwave & small coffee maker. The closet is big enough for a suitcase and a few hangers, iron & ironing board. The bathroom is somewhat roomy, very clean, towels, hair dryer & shampoo/conditioner & lotion. They are in small tubes. There is no free breakfast here. They do have something in the lobby from 7am - 2pm. They do not offer daily room cleaning. You can go to the lobby if you need towels, cups or coffee supplies. Door lock was questionable.. oh there is a TV in the room... There is a wall heater & the air conditioning, well every room has a window & a fan. I can only imagine how hot these rooms can get during the summer... ok there are stairs going to every floor but you're risking your life if you use them. They have a sign posted next to the stairs letting you know that the stairs are under construction??????? and red tape wrapped around the railing to right. These stairs are crumbling, cracked & so unsafe. I can't believe they are not blocked, but that would be a safety issue but they are a safety issue as they are now & I don't see any construction happening or even getting ready for any kind of construction. The lady at the front desk, I believe she is owner. Her customer service horrible. Unfriendly, rude, bossy just not someone who should be running a hotel. I arrived late at night, after 10pm, my boyfriend was already here. I parked in the parking lot & the next day when we were leaving, the lady came running up to my car tapping on my window, doesn't even wait the few seconds it takes to roll the power window down & starts rudely asking me if I'm a guest of the hotel, I say yes, then my boyfriend says yes, she is with me. She said I needed to get a parking pass, ok not a problem. The whole time she's rudely doing this she's on the phone. Her demeanor was disgusting & almost hostile. There's nothing special about this hotel nothing fancy. If you want special & upscale I suggest the Hilton Boutique Collection... VERY NICE! read more

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At one time this may have been a nice place, now not so much. elevator was dirty, the entrance was also the same as well as the hallway . Very outdated furniture and uncomfortable as well in the room . Our room had a nice view but the window screen was broke, the heater would not stay off. This room was advertised as one of the best rooms. read more

NO AIR CONDITIONING. The staff is mildly useless and was very comfortable grumbling about where I parked but couldn't be bothered to supply us with things. A very dated place. Great view but probably time for new management. read more

It was such a cute name for a motel. The staff are lovely. I hope for the $350/night I paid after fees (it was falsely advertised as $120) that they do a charming remodel sometime soon. Have you ever visited a neglected gas station bathroom and thought "I wonder what the rest of the house would look like?" Have you ever wondered "what if saltines attempted to make a blanket?" Or "What if I want to feel like I'm sleeping in the middle of the freeway but I'd also like a heater on all night that sounds like a leaf blower?" "What if there was a bed so uncomfortable that I wake up feeling as though I had already skied all day? "what if I want to drive 6 hours in traffic to crash out at a hotel only to discover I have to go look for parking because they don't have enough space for guests?" "What if Temu made a hot tub with parts decommissioned from the Soviet Union?" Well, look no further. I would 100% pay $120 a night for that experience. read more

I'll start with the positives: The location is beautiful and the staff who work there are extremely polite and helpful. No complaints there. Now, onto the reasons this still only gets 2 stars in spite of those positives. 1) There was no AC or fan in my room. As a result it was so hot I could barely sheep. They do have a heater, so in colder months you'll be okay. 2) I wanted to open the window, but their screens are badly in need of replacing and either have holes in them or don't sit quite right in the frame, so it's a choice between heat or bugs getting in. 3) The office is closed in the morning- nobody is there so I could not seek help on issue number two at a convenient time. 4) The TV in the room had zero sound. 5) Noise is an issue. I think it was plumbing related. 6) There is an empty swimming pool with an old coffee cart and dirt in it out front. Just a major eye sore. If the issues I mentioned don't bother you then the hotel is in a good location and the people are nice. But they bothered me. read more

My intention for this review is not to complain but to inform. I will start out with the positive which is location. This motel is right across the street from the lake and walking distance to shops and restaurants. This motel is in need of extensive renovations. We were on the lower level and the beds are VERY OLD! We could actually feel the springs through the mattress. I spoke to the lady in the lobby and she said ALL the beds are the same. Half the outlets next to bed do not work. Bathroom window did not lock. Shower shell is stained and cracked. Outside of shower the Sheetrock is cracked and gauged. There are stains on the top sheet. The outlet next to bed is completely out of the wall. Although the weather was nice outside it was very humid and hot inside. Ceiling fan but no AC. We tried to open front window for airflow but the window was stuck. You can hear every movement from the upstairs neighbors. This motel does NOT provide house keeping during your stay. read more

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Giving 1star for location ONLY! This MOTEL is super old. The rooms are very small, the shower is tiny. The carpet looks like it has NEVER been cleaned! There is no housekeeping. The towels had holes, the pillow cases had stains (brown/red). I don't understand how people give this motel 5 stars?!!. Their website shows nice pictures, nothing close to reality. I will never stay at this place! read more

The room was OK. It didn't have any air conditioning. Most of the rooms had fans, but the room that I had did not, and their bed in my room was awful. It was very uncomfortable. They need to upgrade all the beds and at least put ceiling fans. it was a very hot weekend and I guess it was a heat wave that was coming in. That was unexpected which I get, but you should still have some kind of fans and you need to upgrade the beds. The beds are very uncomfortable. All I did was toss and turn because the bed was very uncomfortable but the hospitality there is great. I met some very wonderful people there very kind and I had a very beautiful view of the lake. read more

It's Clean the most important thing, it has a view of Lake Tahoe, it's warm, quiet, friendly staff. What more could I ask for? Whoever owns this hotel goes above and beyond. There are coffee mugs and maker in the room. It is decorated with cute bears and country theme. There is a microwave and fridge. The bed and pillows were comfy. Although it was in the 20s and 30s outside, we stayed toasty. Breakfast Is included. It differs from other conTinental breakfasts cuz there are frozen burritos and oikos Greek yogurt. Cost: approx $150 for Friday night read more

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I love finding these cute little hotels that are well kept and such a good value! This snow season has been one for the books, so I HAD to get away one last time to Tahoe for one last snowboarding trip. Instead of going the standard route of SLT and staying near the stateliness, we decided to do a cozier getaway. We went to Boreal & Homewood resorts to snowboard, so we found Pepper Tree Inn as a great options that is close to both resorts. Plus, being right off the lake sealed the deal for us. We booked through Hotels.com, but when we checked in, the manager kindly explained that in the future if we booked through them directly, they will match any online price, plus give us free upgrades! That's a good deal in my opinion. We booked the partial Lake view, so we got the 4th floor. Wow! What a view, I didn't even mind that a few trees were in the way, you can still see all across the lake to the other side! The water sparkled against the bright blue sky, and the lingering snow on top of the mountains gave a great contrast. The room itself is so cute! A [VERY] comfortable King bed with 4 fluffy pillows that supported my sore neck after a long day of boarding. The room came with a small dining table, fridge, microwave, and tv. A desk with a coffeemaker and a closet tucked away in the corner rounded out the main room. The bathroom is nicely renovated and kept its cabin-like charm, but is clean and not outdated. Water gets very hot which I appreciated. Towels are large and soft! I especially appreciated the makeup wipe included with the toiletries, I've never seen that before! Breakfast is served from 7-9am and is pretty decent for continental. They have a waffle station, pastries, bagels, toast, cereal, granola, hard boiled eggs, yogurt, and frozen breakfast burritos. As a vegan, I had enough to eat (the butter was accidentally vegan! nice!). Coffee, tea, juice, and hot cocoa for beverages. We loved how close it is to so many bars and restaurants! We never had to move our car so we got to enjoy our beers during dinner. Overall, we had a very comfortable stay. Only thing is that we thought we would be getting a whirlpool tub, but apparently that's an upgrade you have to pay for. Next time, we will definitely go all in. read more

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Very nice place, across from the lake. We stayed on the 2nd floor could still see the lake. Only downside was the shower, water pressure was bad & hated the bar of soap. Besides that I would stay here again. read more

Pepper Tree Inn - The road the motel is on - Hotels Near Me - Tahoe City, California

This place is okay. I'd give it a 3.5, rounding up. As other reviews have suggested, it's definitely more of a motel than an inn. Parking is plentiful - even on a busy weekend - and there is a "covered" garage, but water was constantly dripping. Not a huge deal to me, but that might bother some people. The room is clean, nothing fancy. Slightly better than your average motel 6. Views are awesome, it's overlooking the lake. Location is great, with lots of places to eat within walking distance. The price may seem expensive for what it is, but compared to all the other options in tahoe it actually is reasonable. I'd stay here again definitely, but it wouldn't be my first choice. read more

The amazing lake view is the reason to stay at this otherwise unremarkable, in-need-of-maintenance two-star motel. read more

Pepper Tree Inn - Hotels Near Me - Tahoe City, California

my esa (emotional support animal) was denied stay in pepper tree inn because she "felt" he wasn't an emotional service animal also saying they get trained the way service animals do which is false so she was trying to charge me pet fee off of assumptions.. she said I was just trying to not get charged for my boy.. I struggle from anxiety and depression and I have never dealt with anything like this.. my anxiety flared because she was very much rude and on top of that she had me sign a pet policy form after I checked in an hour before blaming me for not "following" pet policy which I never read because I signed when she confronted me... this was my first time from az this was the worst experience... I left Tahoe completely read more

On a recent trip to Tahoe, I stopped in here for a couple of nights. Listen, I *love* hotels and can be pretty forgiving since I can't imagine all of the upkeep involved...but, also, that's part of the gig? Anyway, we check in and are told we'll be staying on the sixth floor. Here's how the chat goes: "You're on the sixth floor. Stairs are over there. You know the elevator is out?" "Excuse me?" "The elevator is out. You know that, right?" "I do now." "Yeah, it's out." I didn't think it was a big deal, until we had to go up and down them a lot. My bad for being too out of shape (a teen ran up and down the stairs, which happened to be outside of our window, thirty times both days), but also, that should be a priority when you have a hotel with seven floors. I watched older people stop and gasp as hard as I was and felt bad. Oh, also, BE CAREFUL on the stairs. They change width and height constantly, so it felt like walking up and down an MC Escher drawing. I tripped twice and am *catlike* in my walking abilities. There's no AC in the room, which they do list, but they also promised a fan. The fan is a very little Honeywell fan which did *not* cool the room at all (I'll include a photo of the fan from Target's website and say the product rating is WAY too high, but the price is right at $15). I would have set the fan in the window to pull air from the outside, but we were scared into locking the windows by the sign in the room that warned of "always asking for ID before opening the door" and being careful with who's outside for our own safety. We ended up sleeping with nothing on the bed to stay cool enough. The wifi didn't really work the first day and worked the second day, so it's not really reliable. Also, you have to watch an ad to connect, which I don't *think* I've ever seen at a hotel. The place, for being so tall, is very small and narrow. You can hear everything in the building. I had two teens in the room next to me scream-laughing all night/morning, so I didn't sleep a lot. The garbage cans were all stuffed full, so I watched people try to find a place for their trash. One possible place would be all of the trash bags that the staff left folded up in front of each room that I had to walk by on the way to my room. If you're cautious about COVID, like most people, bring your own mugs and cups. In our room, the coffee cups were loose and had coffee spilled on them, which did *not* make me feel safe about the cleaning policies here. Price-wise, I have two charges on my card currently: $350 and $400. I'm waiting to see which one I am charged, but that's the ballpark. read more

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Not sure if this establishment classifies as inn as I would call it a motel. If judging, it as a motel - clean and small room. Room had all basic amenities needed and super tiny shower read more

My boyfriend was playing a show across the street at Hacienda Del Lago and the promoters were kind enough to get us a hotel room at the Pepper Tree Inn. We were welcomed with a warm greeting and made our way up to the room on the 5th floor. My god, the view was absolutely gorgeous. We couldn't believe our eyes. The room it self was clean and cozy. It was a little outdated but no big deal at all. They had everything we needed including a coffee maker with whole beans and grinder. So nice! The continental breakfast was alright, but I'm really not here to complain about free food lol. I would definitely stay here again! read more

Pepper Tree Inn - Hotels Near Me - Tahoe City, California

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Stayed back on 9/30. First off, the hotel sent a text message early in the day to advise of the lobby hours & check in times. Still arrived early & saw the lobby was still closed but we witnessed a Karen in the wild which was entertaining at best She was banging on the lobby door despite the signage & the door being locked. When that didn't work she started banging on a button next to the door. When that didn't work she stomped back to her car. Still in our car we watched as she stalked the front lobby until staff showed up. The poor lady was immediately swarmed by the Karen. Not even 2 minutes later she was banging on the lobby door again. I wouldn't have opened up either. Another lady came out to talk to the Karen. Not long later the Karen stomped off to her car again & sped away. We checked in around 6. Easy check in. Nice front desk lady despite the Karen encounter. Yes, the place is run down & could use some upgrades but you can't beat the location. read more

The lobby was closed until 3 - even then she wouldn't open the door and said we couldn't check in until 4 - I said we had a wedding at 4:30 and she said "too bad - you should have read your email". I didn't get check in information until 10:00pm - too late already got a different hotel. If they don't refund my money this won't be the only place I give them a bad review read more

Everything you read on here is true. No air conditioning, hot Af in the rooms, rat traps on the stairwells, no breakfast, pool is a dirt pit, stains on curtains and bedding, not enough parking, entire place needs updating bad! I would have rather slept on the beach read more

Spent a great weekend in Tahoe City. I arrive at the hotel at 2 PM. Lobby is only open from 3 PM to 10 PM. That should have been my warning. After I check in I'm told there will be no room cleaning services. If you need towels or something of that nature, call them. I called at 9 Am it went through there phone service process 3 times. Still no answer. With a closed lobby, how do you check out. Left the cards on dresser and left. Room was neat and clean. However, the mattress was a SPRING MATTRESS from the 1980's. Not comfortable to me. Lots of noisy plumbing issues. It woke we up a few time each night. Definitely not worth the price in my opinion. Parking was first come first serve. If you drive a car, there's an underground parking garage. Not much for bigger vehicles. Will not stay or recommend this hotel to anyone. But, it was clean and had a beautiful view. read more

No air conditioning. Stairs have crumbling concrete and exposed rebar - unsafe to use. No room cleaning or services of any kind. Noisy. Parking is a challenge. But - it's really close to the lake and restaurants. Working fridge, microwave and clean shower and beds. Probably won't visit again. read more

I don't think many of the reviews here give pepper tree a fair chance cause I had a genuinely pleasant stay. The staff was so helpful and nice, and very accommodating. Parking is plentiful, the view was AMAZING. I stay at over a couple hotels weekly and it was the best view I've ever seen :) the room wasnt bad. Nothing to complain about really, it was clean and it was a normal room. do I think it's a bit pricey for what it is? Yes. But what can u do.. I paid 220$ on third party booking with discount for a Saturday night stay. ALSO there was something making a noise the WHOLE night I think it was the fridge or microwave or something but I was able to sleep I guess.. also no A/C and when I woke up in the middle of the night it was so hot but I was too tired to get up and open the door or the fan or something so I just slept again. ALSO THERE WAS SOOOO MUCH STATIC I don't know why but we kept getting shocked in the sheets but yea it was a nice stay and I'd stay again. read more

Pepper Tree Inn - view from our room - Hotels Near Me - Tahoe City, California

Wonderful little hotel where I had a great experience. I signed up for the Spartan Beast and was looking for a place to stay that wasn't too far away, but within my budget. I ended up searching through my bank to see what they had, before weighing my options. I stumbled across Pepper Tree Inn, and after a couple of reviews on Trip Advisor, Yelp, and Google, I decided to book it. The beautiful pictures ARE accurate. Luckily, I booked ahead of time and was able to secure a spot that was sold out during that busy weekend. The hotel booking includes a simple breakfast. Kindly make sure you can check-in before they close. Although they have special instructions for late check-ins, this minimizes the trouble the staff have to go through to call and reach people. read more

Not happy with the customer service to this place. When I went to check-in, the person at the front desk was rude right away. I had my service dog with me and I was charged a pet fee because there were no rooms that allowed pets available. There was nothing on their site about an extra charge or letting them know I was traveling with a pet ahead of time. Room is super small. Not all the lights work and the room is not well lit. The ONLY good thing this place has it going for themselves is the fact that they are in a great location and close to a lot of restaurants and stores. Not worth the money I spent here though. read more

Amazing find! I'm I glad I finally stayed at this hotel. Me and my fiancé came for a 3-day, 2-night, no kids, weekend getaway. Our view from the 6th floor was worth every penny for the Superior Whirlpool King room. The great service, comfortable bed and gigantic jacuzzi bathtub was even better than I expected. The location is perfect for leaving your car parked and walking to the local shops, restaurants and docks on the lake. We will most definitely be staying here again in the near future. read more

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Great stay for the price! Easy check in/out, clean rooms, good parking. Great location with lots of great restaurants and some shopping within walking distance. Recommend for your next trip to Tahoe! read more

We selected a 2 queen bed room so our 4 year old daughter could have her own bed. Because of this we were on the ground floor and there was NO view. Maybe if we had a view it would have made up for some of the other issuess..... The room is very small and the beds are 2 doubles not 2 queens. The beds are also uncomfortable. If you have any back or hip issues, they won't be good for you. We had a midweek special paying $95/night. If it were any amount over this, I would have definitely felt ripped off. The walls are thin... Our neighbor next to us was loud talking to someone (or maybe on the phone) starting up before 3 am and carrying on until he left at about 6 am our first night. The 2nd night our neoghrbos above us starting arguing and cursing at each other from just after 2am (likely after getting back from the bar closing) until sometime after 5 am. During this time our smoke alarm starting chirping to alert the batteries were about to die. I almost wonder if the office staffed during the night if the neighbors would have been better behaved? The shower is EXTREMELY small. I am a petite woman and felt claustrophobic. It also had a cracked pan and you could feel it was spongy. They definitely need to fix this. The toilet handle is broken also. A $ 5part could fix the handle. The complimentary lotion was partially used by someone else before our stay. There was no ice machine.... Wear socks, the carpet needs shampooing. My daughter's feet were getting black (I kept making her wear socks but you know how kids can be lol) The pluses..... good location! walking distance to lots of shops, restaurants and the Commons Beach. As soon as we walked in it smelled like Pine Sol and seemed clean. Plenty of towels and plush pillows. Dish TV, microwave,, fridge and ceiling fan. read more

This is your basic lodge in Tahoe City, but what's great about it is really the location. Walking distance to the local bars, coffee shops, creameries, Safeway, the lake, river rafting, kayaking, etc.! We found that booking a room online was cheaper than pulling up to the front desk. The room itself was adequate, but our first night there was rough because there were folks partying in the balcony area just above the empty/dirty pool. Keep in mind that you can walk around Tahoe City with an open beer or two! Would I stay at Pepper Tree Inn again? It did the job, but I'd probably look for another option. There's plenty if you plan ahead. read more

If you stay here, make sure you stay on the third floor or higher on the south side of the elevator. It has a million dollar view from the 5th floor. we stayed in what I think is called a queen Lakeview room. It made it worth the stay even though it was a very simple room, ***very bad*** bed and sporadically attended front desk. Although the staff was friendly and cooperative when they were there. Supposedly new ownership as of July 2020, but doesn't look like I've done anything to it yet. Poor - basic hotel though clean. But that view.... read more

Pepper Tree Inn - Hotels Near Me - Tahoe City, California

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great little Inn. place has the best location for a family. beach is across the street with all the fun activities. restaurants all around you. super clean and best price around for your money. we had to leave early because of the storm and they refunded our last day back. hidden gem! read more

Very comfortable room. Queen adjustable temperpedic bed. Very clean and nicely maintained. Will definitely stay here again

Book at your own risk. Outdated and not kept up. Horrible customer service. Beware hidden fees and charges. Not all electrical worked in the room. Good views from high up floors. Not accommodating or flexible. Limited parking. Decent continental breakfast. Overall rude management. Attitude is "where else are you gonna stay in Tahoe city?" read more

The only reason I am giving this place a one star is because it's across from the lake. No AC in the room only heater so we had to turn the thing completely off and open the tiny bathroom window for a little air flow. TV only has three working channels. Elevator is sketchy, stairs and walkway all broken uneven concrete. Lobby barely ever open. No housekeeping. WiFi didn't work. No pool. No breakfast. WORST PART BUGS EVERYWHERE IN ROOM. Spiders and roaches everywhere we killed at least 6 of them and I was left feeling itchy and gross. read more

Well...I hate giving two-stars, but in this case it was well-earned. Let me start with the pros (it's a short list): - The lady at the front, I believe her name is Erin, was super nice. - Besides the weak coffee, the breakfast was pretty good. - For what they have to work with, the housecleaning people keep the rooms pretty clean. Ok...now the cons: - They are right on the road and the noise at night is terrible. Good luck sleeping. Garbage trucks and snow plows going off at 4am. - Parking is very limited. We are here in winter when the crowds aren't high and had to park two blocks away. Can't imagine what summer looks like. - Room walls are extremely thin. You can hear what people are saying and they are just talking in a normal voice. - Rooms are outdated, wall coverings peeling, paint is coming off and the bathrooms is extremely small. In the end, we tried to cut our losses and go to a different place. We paid for three nights and their policy is: we don't give refunds. I get it, we paid for it, but the funny thing is that the young lady at the desk had a hand written contact note pre-prepared, for Billy. Evidently, for Billy this is a common request. If you have to have a place to crash for the night, you don't care about sleeping, and you don't have any other options, then this is your place. However, there are tons of other options available here, just use Yelp and it will point you to some good ones. After writing this, I've decided two-stars is way too generous. One star it is. read more

The star is for the location. This is this biggest piece of junk I've ever stayed in! I'd didn't see anywhere listed they had no AC . DO NOT STAY IN THE SUMMER. My poor family suffered with a rink-a-dink fan. My husband was sweating while sleeping , the baby cried all night uncomfortable my 4 yr old dripping sweat all night and I of course didn't sleep worried for everyone. Elevator out of order just felt disgusting being in there . We almost left in the middle of the night it was SO bad read more

Absolutely horrible experience on all levels. Elevator broken, pool not filled and looks horrid. Customer service was absolutely horrible on all levels. Refrigerator didn't work. Staff entered room and moved personal items around without consent, in fact where told not to. To there credit we did complain about the electrical system, so they might have to double check to ensure safety. At the same time, there is ZERO reason to move pillows and person clothes around during this check. I don't know a reason why you should have a refrigerator plugged to a microwave to an extension chord. When communication with the manager was had, he was rude, condenscending and flat out an asshole. During a pandemic I would assume they would be more cautious and have better communication. This place has been the most unprofessional hotel I have ever heard of. Being in a world renowned location I expected more. I would highly discourage anyone from staying at this establishment for all the reason stated above. read more

Stayed at this hotel on Sunday 8/23/2020 First off they offer a discount with triple A which is a plus! But!! Don't be scammed I confirmed with the receptionist the price for the room, i signed paperwork stating that the room was 237.15 and I verified with her that that was the final price. She stated yes! She told me that there would be a 25 dollar holding fee for the hotel and I said okay that's fine. She then proceeded with letting us know there was no AC, we said no problem cause I mean what we're we todo? On top of this the bathroom sink was clogged!!! We traveled so far and didn't have anywhere else Togo. I called and spoke to another receptionist to verify what happened and she stated there's nothing todo the price charged was final. I kept asking for a manager and she kept hesitating on giving me any information. Eventually when she did say she'll pass on the message I received a phone call. And all he said was it states on the paper that there is taxes and fees and said we emailed you this confirmed that my email wasn't even correct after I told the original receptionist my email twice! And I have yet to receive anything. I'm sorry but you can't quote someone something and confirm 3 times and then pop up with another price! And then give bad service when asking why we were being charged that. Honestly there was NO view we had room 210, and it wasn't amazing. I would avoid this place if possible customer service IS HORRIBLE! read more