Clean rooms, friendly staff, comfortable beds, nice balconies we will totally stay here again. Got…read morea better rate on a 3rd party site I wish they would match rates as I would rather book through the hotel directly but they say that they don't. Coffee bar in the lobby needs cream not fat free milk but other than that it was great!!

I would not recommend Gravity Haus due to their poor customer service. I let them know they we…read morecouldn't make the stay due to a winter storm. They were not helpful in helping me get a refund even after they released my room. It tells me that they were all too happy to double dip in keeping my money and the money of the customers who took my reserved room. They did not care that the winter storm caused me to not use my reservation.

We are currently here for only one night with our kids. Place is amazing so far. Awesome cozy…read morelittle rooms that make you feel like you are in your own cabins . They basically are your own cabins with the fire place in each room and bunk beds for the kids. Very close to multiple ski resorts and very close to downtown truckee. Very clean, spacious and the guy I spoke with on the phone that manages the place is great to work with, I'm guessing he is the owner. Self check in with code at the doors to rooms make it easy. 10/10 recommend. Not a lot of snow right now but we will definitely be back with the family again next time we have a lot of snow. Possibly may even come back during summer to enjoy the lake. Price is reasonable, definitely worth every penny.

Great little place. Not like other BnBs, good privacy and on-suites. Cozy but well thought out…read morerooms. More of a mini hotel with nice private grounds and a very nice grab and go breakfast. Loosing a star for the bed. I'm a side sleeper and my shoulder is throbbing. Thin, cheap, too firm mattress for 200lb me with shoulder issues. Will gladly come back after mattress upgrade. Awesome location right off 50 access road at lake level. Across from dope Truckee Ice Creamery. Beautiful walks in either direction. If you fish, bring your pole... Great fishing decks right across the street with good action the 7a I was here.

We enjoyed our stay at the Hampton Inn. We needed a place that was conveniently located near Soda…read moreSprings for a good value and we came across Hampton Inn. We arrived shortly after check-in time on a Wednesday and were able to get our keys without too much trouble, although the lady that was checking us in didn't seem too suited for customer service - she gave off sarcastic, "I don't want to be here" vibes. Our room itself was cozy, clean, and comfortable. Some of the items could have been better stocked before our stay, such as the tissues - I think we only had a few of them in the box so quickly ran out and had to request housekeeping bring more the next day. Housekeeping isn't done daily so you do have to request it manually if you need anything. There were a couple of water stains on the ceiling but nothing too major. All toiletries like shampoo, conditioner, shower gel, lotion, and hand soap are provided and the quality is actually pretty decent. I was very impressed with the complimentary breakfast included in your stay. You have hot items like eggs, potatoes, and sausage as well as cereal, muffins, bread, oatmeal, and a waffle maker. The hot items rotate, too, so you don't have the exact same breakfast each day of your stay. Staff was friendly, and the common area was very comfortable with a fair amount of seating. I believe coffee is also available all day. There was a power outage during our stay that lasted around 6-7 hours but luckily it happened in the middle of the night so most people probably didn't even realize it and it didn't impact our stay at all. I just happened to notice when I woke up in the middle of the night and noticed lights not turning on and some electronics not working.

This was a great stay in Truckee!…read more Appreciated the great service at the counter and easy check in. Breakfast is included like all Hampton Inns and is fine for a bite before the snow. I will definitely stay here again, only thing they don't have is products besides the basic shampoo/conditioner/body wash.... I like having some extra toiletries but not a huge deal.

Rustic hotel with animal decorations. Vintage Lobby with…read morefireplace and gift shop. Heated pool and hot tub Clean bedrooms and great Wi-fi Breakfast room was great too. Would stay here again!

Room was nice. Was quiet (but it is off season so not a lot of people at the hotel). Would stay…read moreat again. Staff were friendly.

The room did not appear to have been cleaned. Cup rings on the desk and side board, garbage on the…read morefloor, dirty bathroom, completely empty bottles of shampoo, conditioner, and body soap, used lotion (which was nearly empty). Shockingly dirty-- grossed out. Staff were friendly, breakfast was on par for the Springhill Suites brand. Pool was the size of the hot tub, but the exercise room was spacious and clean.

Stopped by again for another late spring Tahoe snowboarding trip…read more Some notes: - conditioner was empty - caulking was separating/cracked throughout the bathroom - water takes a while to get hot, but it is a satisfying level of hot - the previously free then $10 parking fee is now $15/day :( There is no street parking available nearby. I didn't see the parking fee during the booking process but is noted in the parking information on the website. - the door in the hotel room isn't well sealed / insulated so I could hear people walking and talking in the hallway. The light from the hallway along the door outline (especially on the bottom of the door) was pretty bright from bed. Breakfast remains hearty and generous for complimentary continental breakfast. Staff are nice and honored a 4 pm checkout for platinum benefit. Hot tub was great. Swimming pool was closed and reopens in May.

Convenient location. Fabulous views. Clean. Grandkids loved it. Great staff. Lots to do.read more

Most magical place ever!!! So serene and relaxing. Easy access to the lake from the beautiful deck…read more Views from the deck look like it could be on a postcard. Just left and am already looking for dates to come back. Management is awesome too!

I had a confirmed reservation for this hotel for a brief weekend stay, but they refused to honor…read moreit, trying to fraudulently upsell us to a more expensive room, when the room in question had the proper occupancy (2 people). Don't trust their shady business tactics.

For my first visit to Truckee and the Sierras, we wanted to stay "in the middle of it all" in…read moredowntown Truckee. We found that the Truckee hotel was just that - the perfect place to relax, walk the town and just chill out. The booking process was easy, and we received text updates from the hotel on the day of check in. We received the code to the door to get in, and our key cards were waiting for us as promised. Our room was on the third floor - lots of stairs! The hotel did text and ask if we were ok with stairs - since it is a registered historic venue, it is was it is:) We found our room (American, queen bed with private bath) to be spotless and lovely. Old-timey clawfoot tub with shower in bathroom, and the sink was outside the bathroom - the sink had separate hot and cold faucets . We had our own Keurig coffee maker, pods, tea bags, and breakfast biscuits. Windows were open, with several fans they had brought in: the temps reached mid-80's while there, and the building was quite hot. On the second floor alcove there is a breakfast area with packaged breads and biscuits, coffee maker with Peets regular and decaf pods, many different kinds of Stash teas, cold and hot water dispenser. Small microwave as well. No fridge. In this area there is a door that opens to the outside balcony, where we sat and looked out over the town, sipping coffee and relaxing. A nice respite from the heat. The hotel sits above Moody's restaurant, which can get quite loud in the evenings. The sound was not an issue inside the hotel though. Nor did we hear anything from any adjoining room to ours. Things to know: First of all, this is an old hotel, beautifully maintained. Observations about it are my own, not blaming the hotel. Just want folks to know the ins and outs of this old beauty! First of all, the floors in our room sloped in areas, so it can feel like you are off balance or having a stroke! Kind of an adventure! Second, we were on the third floor, and the stairs going to the third floor are deceptively steep, and stairway is not well lit. Seems like it could be a bit dangerous. I did give this feedback to the management; they are faced with the hotel being a historical building and alterations can come at a steep price and impact. That said, maybe a lamp nearby, or stick-on lights? Just be aware when using the stairs. These are just my observations, not at all a reason to avoid staying here. All in all, it was a lovely stay, despite the heat. Will visit again when it is cooler out!

Right from the start we felt at home. Emma greeted us with a smile, showed us around, found us…read moresome wine glasses, and we settled in. Our room was cozy, super clean, and had everything we needed. The hotel is literally across the tracks from the train station but there were no night trains. Jax Comfort Foods across the street was a super place to eat. We slept like babies. In the morning we walked a few doors up the street to the bakery for the worlds best croissants. We will definitely stay here again!

We loved our stay at the Tahoe Star Hotel! We took the train and did not plan on renting a car. The…read morelocation was directly across from the station and located right in the heart of Truckee. We arrived very late due to a 9 hour train delay. Emma stayed in contact with me starting the day before our trip. Although we did not anticipate the delay, Emma gave us clear directions on what to do if we arrived late. We let ourselves in, but due to it being so late didn't get to see much. The next day we hopped on a TART bus and frolicked around town while stopping by the room a few times for sock changes as we happened to vacation after a very substantial snow fall. The hotel rooms are very modern and cute, but you still get that antique charm. There was a coffee and tea bar, a vending machine, and snacks provided in the lobby. It was very easy from booking the room to checking out. We enjoyed reading about the history of the Hotel that was provided in a directory/info booklet in the room! We stayed in room 8a. Overall we loved this place and is we are ever back in Truckee we know where we are staying!

Pretty view, nice staff and delicious meats! The brisket was our favorite! The mac n cheese and…read morepotato salad were also super tasty sides. Definitely recommend if you're in the mood for affordable comfort food with a cute patio vibe.

We had the best weekend up in Truckee this past weekend. We truly enjoyed getting to know the…read moreowners and their amazing staff. Talk about some hard workers! This small town family did it all and made us feel like close friends. We will be back soon for sure. Thank you Matt and Wendy!

We booked a family stay at the Ritz-Carlton, Lake Tahoe for myself, my wife, and our six-year-old…read moreson. A few days before our trip, our son was diagnosed and tested positive for RSV. I called and asked for a reservation modification given the circumstances, and I was completely open to alternative solutions: a date modification, Marriott Bonvoy points to rebook on our own, a refund, or anything reasonable. We just wanted some flexibility. What followed was the usual runaround. We called the Ritz-Carlton directly, they told us they couldn't help because we booked through American Express. So we called Amex, whose concierge team was empathetic and professional. They reached out to the Ritz-Carlton on our behalf. After waiting 24 hours and following up, we were told that Ritz-Carlton management responded via email and declined to allow modifications to the reservation and still expect us at the property unless we pay a $750 cancellation fee. We presented a positive diagnosis of a contagious virus, were willing to accept any reasonable accommodation; a date change, points, anything, and the answer was no. This raises a serious concern beyond our personal frustration. If the Ritz-Carlton would rather a family show up carrying a contagious virus than accommodate a date change, what does that say about their commitment to the health and safety of their guests and staff? How many other sick guests have they pressured to check in rather than lose a night's revenue? What about employees who may face the same inflexibility when they're ill? For a brand that markets itself as the gold standard of hospitality, this experience seems like the opposite.

When you book a stay at a high-end luxury resort, you expect top-tier service, exceptional dining,…read moreand attention to detail. Sadly, this property fell far short of those expectations. Dining Experience Extremely Underwhelming There are three dining options on-site: * A Mexican restaurant that operates essentially like fast food you stand in line, order at the counter, receive a number, and seat yourself. Paying over $100 for what amounted to street tacos of fast-food quality felt unreasonable and excessive. * A lobby restaurant with average offerings. * A so-called "fine dining" restaurant that was far from fine dining in both quality and execution. For a resort at this level, the culinary experience should be a highlight, not a regret. Breakfast Buffet - A Complete Letdown The breakfast buffet was honestly the biggest rip-off we've experienced at a five-star resort. The food was stale and cold, the selection was minimal, and even basic items like croissants tasted old. After paying over $200, we left basically with half a latte and the kids having hot chocolate. We returned to our room hoping to order room service only to be told we couldn't place an order until 11:30 AM. Service & Facilities The staff members themselves were friendly and polite. However, the overall service was consistently slow. There were also noticeable issues in the room: * Cloudy water from the sink and bathtub. * Low water pressure in the shower. For a property positioned as a luxury destination, these details matter. Another reason we booked this hotel is I read this resort is very family friendly and accommodating for children. We do have two small kids however any time we tried to go to the kids club no one was there. We had to ask multiple staff where was the kids activity and no one could answer. Then some of the events got canceled with no replacement or activity for the kids. The hotel was filled with families and many kids all around. The only reason I'm giving two stars instead of one is because the staff remained courteous, and during our visit there was a snowstorm for two of the days, which understandably led to some understaffing due to road closures. That said, weather-related challenges do not excuse the quality of food, pricing structure, or basic room standards. At this price point, expectations are high and they should be. Unfortunately, this stay did not deliver the luxury experience we anticipated.