The owner, Chris, seems like a nice guy with too much going on. He is very knowledgeable, but not dependable or predictable. Took my computer for a screen replacement that was supposed to be a few days. Though he received two faulty screens, he did a terrible job notifying me or keeping me updated for weeks. He did give me a loaner for free when the days became weeks and even months. The shop is closed at all sorts of odd times when they are supposed to be open. He said he had medical issues which I empathize with (have my own right now too), but he was unreachable by phone or in person for days. When I finally took my repaired laptop home (literally months later), several keys didn't work. I immediately called him to let him know. I figured maybe something wasn't reconnected correctly or had been bumped and was loose. He was offended that I accused him of damaging the keyboard, insisted that he hadn't taken the keyboard apart, and "refused to be responsible." I never accused him of any of those things. He offered to give me a break on labor, but said he would take a look at it to see what might be wrong and to bring it in the next day after noon. I showed up around 1pm the next day when the shop was supposed to be open and, unsurprisingly, he was not there and the door was locked. That was weeks ago and he never contacted me back. I then found a YouTube video addressing the issue, took the keyboard apart myself, disconnected the ribbon and reconnected it and, lo and behold, all the keys worked fine. The connection really was just loose.
I love supporting local businesses. Just can't go back to this one again. read more