A pleasant experience at an unpleasant time…read more Major car issues due to the extreme weather of early 2019. The car wouldn't start and needed to be towed to the garage. We found Dave and the team at Courtesy to be very helpful and helped us to determine the issues and find solutions. They were busy but were able to fit us in. I spoke to Dave several times as the diagnosis progressed. We discussed different options and talked about ways to ensure that the car was safe and to save money. I feel that Courtesy went above and beyond what I would have expected. I am happy to have found them.

Dave and his team at Courtesy Auto are some of the best I've ever seen. I've been to a handful of…read moremechanics, but tend to not return because I'm less than impressed. Courtesy Auto, on the other hand, has had me as a return customer many times now. Dave is honest and explains what the issue is in very basic English that is easy to understand. Every time I go I always know exactly what the problem is, how it'll be fixed, and how much it's going to cost me. His shop has made me want to continue buying VWs because I know I'll always have a great place to send them whenever an issue arises. If you have a VW you MUST go here!!

Stopped in today for a weird rattling noise after getting my flat tire patched elsewhere…read more 10/10 recommend. Car issues stress me out to the max. He called before fixing anything and I was able to pick up vehicle same day. Tom explained everything when I arrived and showed me pictures of the issue I was having (strut mount broke). Very grateful for the service and will be returning if any other issues arise. He didn't try to oversell anything. Car drives more sturdier than when I dropped it off!

honest, polite, get it right the first time...been taking my car there for years and never had a…read moreproblem with their service and repairs

Quinn and Melissa went ABOVE and Beyond to find exactly what I wanted and not to mention I needed…read morewithin 48 hours! They drove out of state to bring back my beautiful new Atlas. Their professionalism was second to NONE! Thank you SO Much!

Put gasoline in my diesel. destroyed the engine refuses to take responsibility. Completely terrible…read moreexperience.

How do you know you have an honest shop? When they, like a…read moredoctor, tell you that you have a terminal hospice patient and not something they can cure. I have never had a more honest shop. The news I got was terrible-tied with serious sentimental value-the answer I got was honest. I had to convince them to do the work to make it safe to drive-knowing there was no cure. Then they do it in record time, charge me less than others would or quoted and were nice as could be. They explained the in detail what they could and could not cure, advised that I not invest and after significant pressure offered a middle path. They stayed opened late to accommodate, did amazing work and did it well. I love this shop. You will too.

Don't let the other reviews fool you. Based on my experience, I would not recommend this shop or…read moreits staff. I brought my car in on August 10th for an oil change, tire rotation, and to check a service light on the dash. About an hour later I got a call about it, and was given an outrageous quote to repair the root cause of the light, which turned out to be my alternator. On that call I wasn't given any real explanation or even a breakdown of the cost. That's also where I learned about a diagnostic fee I would be charged even if I went ahead with the repair, something I was never told about upfront. I declined the repair. After that call, I got quotes from a dealership and two other local shops for the same alternator repair. DiMaggio was going to charge me roughly 30 percent more than the dealership and nearly 70 percent more than the other local shops. Nobody called to let me know my car was ready, so I showed up assuming it was done. At pickup, I was charged for services I never approved, with no explanation until I pushed for one. My invoice said I had been given a courtesy vehicle inspection, but I didn't actually receive the results until after I had already complained. When I asked for the manager's contact information in person, I was handed a business card with an incorrect email address on it. I had to track down his correct email myself just to reach him. He did call the following day, and I'm giving 2 stars instead of 1 only because of that call, but the conversation mostly defended his team's handling of things rather than offering any real path to fixing it. Because of that, I ended up taking my car to another shop instead. This experience was more than terrible. It didn't make sense on paper or even in person. Avoid this shop if you can.

I've been using Chet's for over 30 years. Wonderful people and service! Cost competitive with…read morevirtually any repair shop in town. They've done everything from transmissions to new tires. Will actually contact you when oil changes or other routine maintenance should be done. Eric (Chet's son) and his team go out of their way to give 1st class, personalized service. Wouldn't take my cars anywhere else!

ILLEGAL BEHAVIOR - SCUMMY BUSINESS PRACTICES - AVOID!…read more We've been using Chet's for a couple of years now due to their proximity to where we live, however we will NEVER be returning our vehicles for service here after our experiences during the last few visits. Last Tuesday, my wife's car went into limp mode. We had it towed here just to get the diagnostic work done to see if it was something worth fixing. It had a failed coil pack a few months ago that she drove with to get it home. This caused premature failure of the first catalytic converter, which is exactly what the mechanic (Matt) found wrong with it. On Thursday, they called upon finding this out and asked if they wanted us to proceed with further diagnostics (to check if the second cat had failed as well) and repairs. They quoted us $1500 additional parts/labor for an upstream catalytic converter replacement. I told them yes to the diagnostics, but to call me before they proceeded with any further work, as I thought the price was ridiculous. I had a feeling that what I said wasn't received properly, so exactly 5 minutes later I called back and was explicitly clear that we ONLY wanted them to perform additional diagnostic labor to check if the downstream cat had failed. I know I spoke to the same person both times because the number they called from and I called back to is different from their office number. They said they would be sure to tell the mechanic not to proceed with the repairs. Assuming that this would be a 10 minute job (dropping a scope into the downstream cat), I went in Friday to check if we could coordinate payment for the diagnostic efforts and arrange a tow for the car. The front desk employee (Roman) tells me the total was $1700 ($200 diag, $1500 parts/labor for parts replacement). After I explained the situation, he went into the back, apologized for the miscommunication issue, and said they would get the parts removed ASAP and make us whole in terms of payment. I figured this was reasonable, mistakes happen, and they were owning up to it. Come Monday afternoon, we called to see if the vehicle was ready to go. I spoke with Jeff on the phone initially who put the mechanic Matt on the line. He explained that since the parts were installed and the car had been driven (50 feet to the parking lot), the catalytic converter wasn't returnable and we would be on the hook for the full parts/labor as quoted. I told him that wasn't happening, to take the parts off and give us our vehicle back as left. Making a customer pay for unauthorized repairs is EXPLICITLY ILLEGAL behavior, under Wisconsin consumer protection law. My wife went in Tuesday morning to check on the vehicle (1 week since drop off) and they told her it would be a couple more hours before they got the part off. I called them back Tuesday afternoon, and they are now trying to get us on the hook for just the parts and they would comp the labor. They were charging $700 for the part. The vehicle is 11 years old and worth $3,000 at most, we are just trying to get another year out of it and do not need pricey OEM parts. I told Matt this was unacceptable, told him the state law that protects consumers in this exact condition, and let him know we would be taking them to small claims court if they would not honor our request. He blew me off and tried denying responsibility. We called back one more time, asking to speak to only the owner, at which point we were finally told that they would only be charging us for the diagnostic labor as authorized. When we went to pick up the vehicle Wednesday morning, and they only charged us for the diagnostic work as agreed. However, I took a glance under the hood and noticed the original catalytic converter was missing. I had to go back into the shop and ask for the part back, which is worth $50-100+ of scrap value. Come on. They have also charged us for snapping wheel studs that they overtightened in the first place. Tread carefully, these guys (or at least Jeff and Matt) will nickel and dime you for everything they can get away with.

Great local shop that we trust to bring our cars to. We know they are honest with estimates and…read morethe work they do. Best to plan ahead on when maintenance is needed so they can fit us in for appts. There is a reason they are so booked up - they are the best!

Went today to figure out best approach to shield on bottom of car coming loose. Initially offered…read moreto take it off for free before realizing there were more problems, ended up only costing $15 for cost of materials. Interacted with Tyler, very nice very helpful - explained everything he was doing and why and didn't overcharge- if I have another problem I'd come back here!

Ömar and group are amazing. Very willing to work with you. Always trying to find the best and…read morecheapest solution. Very calm.

My car battery died today- huge bummer. I called a tow person to jump it and then called Budd's for…read morethe first time ever for a replacement battery. I was met with the absolute best customer service. Not only did they squeeze me into a tight schedule but they also did a quick check over on my car and made sure it was running as smoothly as possible. I knew I needed an oil change and they were able to get that done as well. I spoke with one of the owners in depth about their business philosophy of repair instead of replace parts when possible and always taking care of customers. They were super helpful and nice and took the time to explain everything. I will be going to this spot for all my car issues for the rest of my time in Madison. I felt like they really cared for their customers and I'm so glad I found them!!

RESPECT AND INTEGRITY!!!! If you are looking for frills like…read morelittle snacks and a free car wash, keep moving. But, if you're looking for a car repair shop that treats you with RESPECT and INTEGRITY, you've come to the right place! Marcus takes however much time is needed. He lays out all options, doesn't mince words and is so obviously passionate about his work, your car, and making sure, you will be as safe as possible on the road! I no longer dread bringing my car in for service! Just bring your own pretzels and soda. You won't regret it!

Super helpful, fast, and friendly service. Glad I found this place! They seem very trustworthy.read more