I called to come by they said ok. When I got to the address I couldn't figure out the entrance. The…read moredoors in the picture has a sign but they're both locked. I called again and told them I was here but they might not have understood me or something. They kept saying "huh" and then eventually hung up on me... :(

Where great area for relaxing the best massage, VIP Massage a nice place and perfect spa massage,…read moremost Therapists are professional, good service room clean music so relaxed. I feel better my back pain , I love it and make for next appointment. I am so happily chose the right place for relaxing and massage help my health better .

Alexia does amazing work! She concentrates on my needs and works the areas I need. She is…read moreprofessional and kind.

I can't say enough positive things about Geraldyn. I have been a client for a couple years and…read morecan't imagine going anywhere else. I deal with muscle/fascia tension so massages are a must. Geraldyn is the best massage therapist I have had and I have had many! She takes pride in her work and helping you feel better while being genuinely kind and caring. It's nice to see how much she enjoys expanding her knowledge and techniques to help her clients. Also want to share, I have had the opportunity to have Alexa co-treat on one of my massages and she too is excellent!

If y'all still struggling to find a place for your headspa service, I highly recommend this Arrow…read moreHeadspa. Went in with my wife on my birthday, I don't really care and know much about the hair and scalp service. However, after my wife took me here for the first time, this is my new addiction. The way my hair got treated and the given massage too guys, it was amazing. One of the best experience I have ever had. Jasmine was caring, gentle and professional. It is definitely a therapy to relieve all the stress and depression. Top notch!!

I had the hydrating head spa treatment with Jasmine today and it was exactly what I needed. Life…read moregets busy, and as a mom I don't always take time for myself, but this felt like a complete reset. From the moment I walked in, everything felt calm and relaxing. The treatment itself was incredible--I was so relaxed I could've fallen asleep. My scalp felt refreshed, my hair felt unbelievably soft, and I left feeling so recharged. Jasmine was so kind and gentle, and you can tell she truly cares about what she does. She made the entire experience feel comfortable and unhurried. I will definitely be coming back and highly recommend booking with her if you're looking for something relaxing and rejuvenating.

I receive the best message. I always feel great and much…read moremore relaxed and and able to focus with greater intensity. My energy level is much higher the following day. I highly recommend Custom Wellness and Shiloh!!

I was experiencing mobility issues where I could not raise my arm above my head- after one session…read moreI am relatively pain free. The office was welcoming and the staff was very friendly!

Almost dont want to write this review so i can gatekeep this place! But this place is too good to…read morenot write one. I'm an explorer and i tried many massage places in the inland empire. From some near rancho cucamonga to west covina/pomona and ontario, but this one remains one of the best one and it happens to be closest to home. The masseuses are mostly female from what I've seen and they speak Chinese and english! They let you choose what pressure you want from light, medium, and hard. Of course you can ask for more or less strength during the massage and they encourage it! They checked in on me during the massage to see if I was okay with the pressure and despite it being abit too hard i loved it because i wanted to become a flexible noodle afterwards so i asked them to carry on and they did. My bf got medium and thought it was the perfect amount of pressure BUT he wished they focused on his legs more than his back. So after the AMAZING session we asked if it's possible next time to request to focus on one part more than the other and they said YES OFC! Enthusiastically. We gave a decent tip and became loyal customers of this place. No need to search further yay!

I used to like coming here - the massages were great and the masseuses were generally friendly…read more But for the past year, there's been a marked change in massage quality, customer service and management practices. The staff is rude, rush through the massages with minimal effort but are anxious to get a tip and move on to the next customer. Not cool. Have not been happy with the service and the treatment. It's not worth coming here anymore from where I live in South Corona. Will be looking for other massage options.

First time visit at the West Covina location…read more Came here after not having a massage in years. It was definitely needed. They offer a variety of options and have a good membership offer so you can self-care regularly. A membership also gets you a guest who can book at a discount so you and a plus one can both have a spa day! The staff is very friendly and informative and the venue is very quaint and has advisory signs to keep the volume low to respect the other guests getting their services. If you opt for the combination you get placed in the front area with the privacy curtain so they can soak your feet. The private rooms in the back are for body massages only. There are lockers to hold your belongings and at the end they will give you water or tea. I signed up for the annual membership so I can't wait to return every month! Parking is very easy and there is plenty of ATMs around so you can get cash to tip!

False advertising and failure to honor discount:…read more I used to be a regular here but stopped going the last year or so. When they texted me about a Mother's Day special a few weeks ago with a special code for a 1 hr massage at $59, I booked a 1 hr body massage online. However the code took off just $31 from the $100 original price, so the total was $69 - which is $10 more than the $59 advertised. When I called the spa about it, they explained that it's only max $31 off - even though it did not say that anywhere in the text or online booking site. When I told them that it's misleading, they still would not budge and honor the $59 price. Well I got a new text today with basically the same language - claiming any 1 hour massage is $59 with the same code. Out of curiosity, I checked online and tried all 3 massage types as they are all different prices. Only the FOOT massage is $59 with the discount, since it's still only taking $31 off the original price of $90. For BODY, it did the same thing as last time - only taking $31 off from $100 so it's $69. For the COMBO, it's $64 since it took $31 off $95. Even though I advised them to change the wording on their marketing texts and emails, they did it again which is why I'm posting for others to be aware.

I've been coming to Cristal for massages for a little over a year . I suffer from horrible back…read morepain due to 3 herniated disc among other injuries. Aside from the nice clean working area , Cristal is extremely thorough and knows exactly what to do to alleviate pain.all her techniques are awesome from the scrapping , cupping etc. Cristal is truly gifted and recommend her to everyone I know .

Amazing service, Cristal has the perfect touch. She is attentive and very knowledgeable. Will see…read moreagain.

Best pedicures !! I get the Paradise package it's $60 but…read moreworth every penny. They take their time and I always leave super relaxed. Thank you Kim

I asked for a manicure white tip if you are looking for a modern day French tip mani please don't…read morego here I paid 50$ for this because i was between appointments waste of money I didn't complain because the women said she was living out her car , very bulky and bumpy P.s when I got there was 3 ppl just on there phones not attending me 20+ min waiting for the new girl to be done and do my nails was my first red flag

Not that good tbh. 4/10 She was repetitive on the message…read more Couldn't even walk out the door without her asking for a tip when in my mind I was already going to give her one. She had me at the door locked while we were both inside and asked for a tip I told her I didn't have cash because she asked me before I could give it to her. When I said that she thanked me replied with well you have cash and I seen this and that then opened the door I walked out

It had been awhile since my last visit. I was leaving an appointment earlier than planned and had a…read morenice experience last time I visited Ace so I figured I'd try it again. I asked for a 30 min massage and was paired with a mid 20's young lady and shown to a room. I got on the table and she returned and commenced a decent rub down. I asked her name but for the life of me couldn't understand her and that's why only four stars. If I had to guess I'd say she was from Thailand, the massage was going well so I just left it alone. She worked diligently and although I like a little conversation her hard work and the quite was relaxing. Using hand signals and a little broken English she got me turned over and was able to finish the massage with a nice head massage making me happy for stopping by. Thank you for the attentive service. Hopefully I can get back soon.

Pettie is the best, been a regular client of her's for a few years. Great medical massage!read more

I booked an deep tissue massage with Pettie Ontell for my dad's birthday…read more Pettie did an amazing job she even took an arch out of my dads back will be making another appointment with her in the future 10/10