Terrible customer service. Bought 10 batteries in November. Come back today to return 2 that didn't work. They don't hold charges. Was told that they had a 2 week return policy on batteries which is fine. Except that was NEVER mentioned once when I bought it. They said that if anything didn't work, bring it back and we'll make it right. Clearly that's only on their terms. And no offense, running to a dispensary during the holidays is not on the top of my to do list. Which is why I came back when it was convenient to me, the paying customer. The problem I have, it's not that I'm asking for my money back. I'm asking for them to replace a product that did not work to my satisfaction. It's unfortunate as I did enjoy this dispensary. But clearly customer service is not their forte. read more

Hello gang.I have been a customer for a long time as a matter of fact I was a member in the "Loyalty Club".I purchased a vape pipe and product and the pipe did not work .I took it back explained my problem to the clerk he said "We have lots of problems with this pipe:. so he gave me a new battery pack ,Thinking the problem was resolved I purchased more product.Well guess what ? It wasn't .I took back the product explained my story to Alex the store manager. He refused to help me.As a matter of fact he did absolutely nothing except to threatened me and call security to show me out. I am out $125.00 and have absolutely nothing. With so many clubs to go to in Sac.DO NOT GO TO THIS ONE! RUDE AND VERY AMATEURISH YOU ARE THROWING YOUR MONEY AWAY.Well good luck my friends Happy Holidays and pass the chips. read more

I'm really in shock at the bad reviews. I have had nothing but great customer service and they show love every time I stop by. I like the fact that unlike a majority of dispensaries I been to who pre-weigh their meds which I can't stand because I've been shorted several times. They weigh it out in front of you and always give you more than you actually donate, score!! I have tried everything from the $1 J's to the best if the best and I must say the Marcellous Wallace is by far my favorite but it is pricey but well worth it let me tell you. Also, what I do appreciate about Hugs is a portion of the proceeds always goes to Shriners Hospital which is excellent in my book. If you have never been here and looking for quality meds definitely check them out. They also do free BBQ events from time to time as well. read more

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What it do what it is this place sees my paycheck besides the restaurant and bar industry - I have smoked seven PKB 8ths - sixth sense by fig farms no bueno - I am a insurance agent now fulltime for 17 a hour and I buy a 8th everyday from this place. I don't smoke the Zach and teds- I drink Starbucks iced white mocha venti soy eat Taco Bell for breakfast and roll green from this establishment- I just started studying to become a realtor so I'm gonna need some strong euphoric stuff to get me through to the green or gold the Money ! Those 80$ Doja bags weren't any good- the p90 and air melon are on shelves right now but I don't like them- no good Floracal - chemistry 64 is good by fig farms - I tried the lush cookies wasn't all that - not too happy about the new batch of grease monkey or any seven leaves products. The menu needs a makeover and they need to sell off what they have and get fresh new potent bud that works read more

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When this place was hugs it was a lovely dispensary, now since it is perfect union they are definitely over-priced!!!

I love this dispensary and have been coming here for years. The selection is on point, things are usually priced fairly, and everyone that works here is wonderful. The daily deals are pretty good as well. Josh helped me out this time around and I wanted to give him a shout out for pleasant customer service and great product recommendations. Thanks a lot man! read more

DONT GO HERE EVERYONE IS SUPER RUDE AND DISRESPECTFUL. I paid for one thing online and they gave me something else I didn't order it wasnt opened or anything the refused to fix my order or give me a refund after on the the employees admitted to messing up my order. read more

I like this little place. If you're low on cash, go in and grab a quarter ounce of strawberry cough for $35, and you'll be good to go. I wish they had more choices of cannabis, but surprisingly enough they do have plenty of concentrates and edibles. There's no membership fee, and joining is quick and easy. Simple setup, nice and friendly staff. Fair prices. read more

Perfect Union - Where I think Jesus lives. - Cannabis Clinics Near Me - Sacramento, California

I went to this location thinking the staff would be awesome like the northside location boy was i wrong weedtender was almost rude but I could tell She just simply didnt not care about customer service north side store employees go out of there way to help make a choice this emploee i dealt with today went out of her way to not be helpful i still will deal with perfect union just not this location I hope tomorrow is a better day for her or she just takes the day off read more

If this is your place for medical weed don't go today. The security guard is wearing his mask midway between his top and bottom lip. I asked him to put it on so I could walk by him and that lasted until my way out. Seriously it's a small space. read more

Id stop by here every once and while simply because it's the closest dispensary to my place but I was recently charged for something much more expensive than what I actually bought. Staff said they could not help me when I came back to work it out. Also I've received multiple cartridges from them that didn't work whatsoever even after I tried them on brand new batteries and I was denied any form of a refund. As someone who's been to countless dispensaries over the years this place is an absolute joke. Anyone reading this go to MainStage it's well worth the drive. I'd give this place a 0 out of 5 if possible. You're an addict if your willing to put up with this dispo for bud. I will personally be telling everyone I know to never go here and I met mike Tyson there at the dispo that's the crazy part. read more

Everyone that works here is so incredibly helpful so I never feel afraid to ask questions. When I place an Express order, I often forget about the daily specials and when I come to pick up my order, the budtenders are quick to point out how I can get more bang for my buck. Renee is the absolute sweetest and I'm so grateful for her and everyone there! read more

***Covid-19***I will never return to this location. I was in line outside waiting to get in when a very rude women allowed her friend to cut in front of a gentleman ahead of me. He then step in front of them. To which the women made a very unnecessary scene. However the security guards at the front response was to harass this man who if I was in his position would have been very upset. However when this man left he informed all of us that he had the coronavirus. And that was why he told the woman not to touch him and he had to buy weed somewhere! Avoid at all cost guys...please stay safe. read more

I've been in business for over 40 years, and i truly believe customer service is a must! Without it, you shouldn't be in business. I get excellent customer service from Karson, Renee and kiki. I believe in giving Credit where credits due, and they do make my experience there better. read more

Very friendly and helpful staff. Order ahead on their website and have it ready in about an hour

The staff is always friendly and helpful but whoever is in charge of the online pricing NEVER updates it to what the prices really are. If it's on your website for a specific price you should honor those prices. read more

This dispensary is clearly understaffed, and employees looked exhausted trying to serve all of the customers in an efficient manner. They limit medical patients to purchasing an ounce AGAINST the county's regulations, and the upper management is dismissive and unprofessional when reaching out over unsatisfactory service. read more

This place has gone downhill. They got a new online/check in system i guess and they are making huge mistakes. I had a pickup order I had to make twice bc the first order that "got cancelled" by they're system. when I arrived they brought me both items and tried to charge me for both Even tho i paid online. They told me I had two accounts, Which is clearly not my doing, but they "combined the orders" I told them I only wanted one of the items, so they went back in to "fix it" and I never got to see the item I was purchasing. Turns out it wasn't the disposable vape I wanted it was a cartridge for a battery I don't have: When I went back in to ask to exchange it for the correct item the manager wouldn't even come speak to mE. The budtender just simply said "were sticking with our policy" when I told her the Jenky online system was the reason for this mistake her response was "yeah everything about this place is jenky" I wound up having to spend an additional $22 for the battery as to not waste the $56 I spent on the cartridge, and ended up having to skip dinner that night bc I don't get paid until tomorrow. I'll never waste my time or mt last dime at this dump again. Even the employees know this place is bad. read more

They were so friendly!!! Ive never walked into a dispensary before and described it as feeling loved. Super fast and easy with great customer service. read more

The workers that work there are beyond rude and don't know how to do their job. It's more like a kick or spot then a place of business. Rennee or whatever that unpa loompas name is always calling people sweetie which is annoying and the new employees don't know anything about the products always selling me what I say I don't want. This store used to be good but now they care more about what to eat for lunch or how drunk they got at the bar the night before and employees are always smoking weed in the lay king lit but say we can't open our stuff there this place is a joke read more

All of the HUGS employees i have had the pleasure to be helped by embody great customer service. They are friendly and knowledgeable, both technically and personally. The never make you feel rushed or too poor, or even cheap. It ia the place I would take ny mother but also one I qould take an out of state old college buddy. The security witch is usually a sore spot, is perfect, they give the total feel of being very secure while not trying to intimidate or bully the customers. Tough guys know they don't need to prove it because its clear, HUGS security understand and embrace that. Prices are solid, saftey, privacy, service, and securuty, this place sets the area standard in my eyes. A well run and staffed bussiness, a treat not a chore. I strongly recomend checking then out for yourself. read more

Another great customer service experience. Emily was very helpful and informative. I had many questions about India/Sativa. She was patient, friendly and professional and very informed. I highly recommend. read more

First time here Dope vibes Patient & informative customer service Would definitely recommend to a friend Parking is available A bit of a drive for me since there's no actual store fronts around me read more

Hours of operation on website and internet CLEARLY STATE closing time; however, when I arrived that was not the case. The store had a different closing time listed on a paper note listed on their door as was pointed out to me by the employee who was exiting the store the now closed store, and who was not aware of what was posted on the website at all. Advice would be to not try to go at closing unless you are prepared an hour beforehand, or call ahead. Don't rely on website for cannabis info either as this info has also been faulty in the past! read more

This place once was a great place up until the past few months as customer service has really disappeared. In all the years that I have been going there, I have never had any issues with any of the products until recently. Bought a vape cartridge that turned out to be defective and unable to get any air through it. When inquiring about it , perfect union employee told me that they needed the receipt and that their not sure what they can do about it. Well I had everything with me but the receipt which can be looked up on their computer system. The ignorance of management and employee is amazing. The employee told me that it's the law and the receipt is required. Well as a business owner of a long time retail business, there is no law that make anyone need a receipt to return any item especially if it's defective and the sale can be looked up on their computer and a duplicate receipt can be re printed out. Instead of working with a customer that has a genuine defective product sold by them , they decided to blow it off unprofessionally. That's not professional at all. Good business practice is to work with their customers so they continue to spend money at your business and not somewhere else. Perfect union does not abide by good business practices anymore which can also be seen by the amount of employees coming and going over the past year. I'd rather lose a couple dollars to make a customer happy and see them come back with others and spend more money at my store over having the BAD word of mouth destroy my own business and lose sales. read more

Went today to get some pre rolls, im always there. This women with dirty blonde long hair jlthat work there isnt helpful, she was rude. Im asking her questions. She had a attitude. I always come there and never had bad service . I will always go here because its close and i was going to apply but after todayi dont think i will apply. People that work there should be little bicer and more helpful.We all have bad days maybe you shouldnt help ppl when you got attitude. Thanks for the service. Sucks today was bad customer service expect the man that worked up front. read more

This place keeps a sparse stock and selection while being a tad over priced. The selection room is very clinical feeling and employees are 50/50 chance on knowing what their doing and friendliness. read more

This place is garbage. I don't recommend this place. They will take your money and not work with you about anything if you are unsatisfied you will stay that way. And their weed is mediocre at best read more

I drove a half hour yesterday to buy a clone that was listed as available on their web page, only to find out that they actually did not have it. The budtender was apologetic and explained that they must not have updated their page, but I still ended up wasting an hour of my life. I just checked again today and, you guessed it, the clone they did not have yesterday still is listed. You can't trust their web page. read more

I've quit going. The selection of vegan edibles is nill. Prices have gone up. I've taken my business to Abatin.

showed up last night 15 minutes before closing... I got to the front door asked security if i had enough time to make a purchase he said yes of course... Went inside the lady at the check in desk told me the where no longer taking patients for the night.. To me it just seemed that she wanted to get out of there because if they where not taking anymore patients then why would the security let me in.. I will never give the dispensary another chance just based on the fact that i was in pain at the time and the turned me away. Its all good SSCC, FWC, Northstar have no problem with me coming in and spending $500+ on a weekley basis... someone need to remind these guys that theres still patients out there that need there medicine and that is the reason any dispensary is around.. read more

Only been in once so far, but so far so good. This club was a fresh of breath air for a couple reasons. One is they seem to be one of the only clubs in the area. I don't like driving out to el camino, West Sac, etc. just to get medicine. They are right in the heart of east sac/midtown which is a prime location. My first visit was great. Not very crowded at all. Descent selection. Staff was very kind. It felt more like a mom & pop type of club, which I liked. Ill definitely be going back. The above statement was a draft and since I have continued to go back to Hugz. I really like the place. Like I said, they have that mom and pop type of feel. Plus, if you can get in there at the right time and meet Athena, lucky you! I'd definitely go hear if you are in the area, or out. They treat you very well and on a personal level. It isn't ever really crowded and I'm in and out. read more

Overpriced meds, and the first time customer gift is pretty stingy. Not recommended unless you live/work in Oak Park or UC Med Center, and can't afford the time or gasoline to drive out to the cheaper dispensaries in North Sac & Del Paso Heights. read more

Compassion and cannabis should go hand in hand, Perfect Union is no longer an advocate of either. All they seem to care about is money. They take advantage of their compassionate employees who came to help educate and advocate for this beautiful plant. Turning it into a money making machine takes a toll on patients who come in for actual, genuine help and advice, not a sale. This company is not what it used to be, I echo many of the other reviews on here. I will not be buying from Perfect Union anymore. read more

Stopped by for a second time today and left a happy camper. Heavy 1/8 day is the best. I love being able to get a different gram than the strain I purchased. I love being able to take my time and the staff is super knowledgeable and friendly. Easy to get to freeway and UC Davis Med center. Will keep coming back. #theywenttocollege read more

I love this dispensary! They always get you in and out as fast as they can. They are also incredibly knowledgeable about their products. Great customer service! Definitely my go to place now! read more

Terrible visit. Rude employee (Andrea) who decided to roll her eyes when I asked for my free Preroll (That they give for your first time). My first and last time going. A lot of better dispensaries in the area. DO NOT GO HERE read more

Pros: Best tree in all of Sac. Deals Everyday. Plenty of parking and they even have treats for your service dog(s)! You can order ahead of time by visiting their website and placing an express order. Cons: There aren't any. read more

Advertising $6/ gram weed then bait and switch. Said they emailed us. Who cares? Stand by your advertised price. What a rip-off. Much better ethos at RCPSacramento. read more

Wow!!!!!!!!!! This club has really got their act together. Their staff appears to be knowledgeable and kind, taking time to answer my many questions. The prices are decent and they have a special EVERY day which is nice considering the prices nowadays. I do wish they had a little more in the way of flower but with all the new regulations I understand. The flower they do have tho is up to my high quality standards. Ingrid and SFV OG being my favorite :) I will definitely be calling this club my home away from home! read more