Staff were very welcoming. I did not have to wait long at all. I saw Dr. Chris Keeling and he was…read moreKnowledgeable, professional, friendly and efficient. I have been going there for about one year. I would highly recommend this clinic!

Found my new go to med spa! The location is new construction and very upscale. They are co-located…read morewith their dermatology office. The receptionists are super friendly and they give you warm towels and drinks (water, Perrier, coffee, tea, etc) when you check in. My tech, Lisa, knew exactly what to do for my skin issues - hyper pigmentation, broken capillaries, etc. and the laser treatments I received were instantly effective. I found this place through a referral from a family member after trying to make appointments at places closer to home and having to wait for weeks - was able to get an appt the next day!

I am writing to share my horrendous experience with Beauty Rewind. In January, I had a lip filler…read moreprocedure with Aly that left me severely deformed. The filler caused unsightly pockets, lumps, and bumps in my lips, and overall a bo*ched look as seen in photo 1 attached. Despite having had filler procedures before, the clinic insisted that my swollen appearance was normal, despite my face being swollen for almost two weeks, where I could barely open my eyes, nose was swollen. A second opinion confirmed this was abnormal. Over the next 4.5 months, I endured three dissolving sessions to correct the issue. My lips remain disfigured, especially when I smile. The bo*ched procedure severely impacted my smile and confidence. I had to wear a mask to hide my deformed lips during social engagements, including work and my cousin's engagement party. This persisted throughout January and February, some of March preventing me from attending daily social activities, work, gym, volunteer. The state of my lips during January and February can be seen in Photo #1, during this time my work made an exception and let me work from home. Despite visiting the clinic twice, the nurses insisted my appearance was normal and assured me I would be fine. I had to take off most of January to work from home and was advised to wait a month before dissolving, leading to more time off for swelling and healing. Even after the dissolving procedure in March and two more visits, nothing was resolved. The inside skin of my lips bulged out, and bumps remained. Drinking was difficult due to the disfiguration, with liquids often seeping out the sides of my lip. This has turned into a relentless ordeal, affecting my ability to show my face in public. Despite this, I continued to work with the clinic, hoping for a resolution. However, their policies are inconsistently enforced, and they refuse to assist you. Their patient care practices disappear once they realize their mistake is costly. Twice this year, I had to reschedule appointments due to unforeseen circumstances--once due to a doctor-ordered quarantine and another time because my car was hit. The clinic falsely claimed I had canceled eight times, ignoring that unforeseen events can happen within 48 hours of an appointment. When I called to reschedule due to a legal matter involving a hit-and-run, the clinic abruptly informed me I was no longer allowed to book appointments and would be taking my $100 deposit, which was never enforced before, and was never given a warning. Keep in mind, if you call within the 48-hour cancellation time to reschedule, you will be marked automatically in their system for late cancellation, which is what happened with me earlier this year. Additionally, after reviewing my emails, I noticed I would receive emails, where the email would say the time and date of my appointment and say that it has been changed to the same time and date originally booked for - which makes absolutely no sense. Lastly, I want to add that it's been hard enough to come in for dissolving after dissolving hoping my lips will return back to normal, the distress caused by the clinic manager has been an additional stressor. I am beyond frustrated and upset as this experience has destroyed my smile and confidence, and I paid for a procedure that left my lips disfigured. I urge anyone considering this clinic to research the practitioners and their education thoroughly. Beauty Rewind does not care about patient care once the procedure is done, and your face is disfigured. They do not treat patients well if something goes wrong, barely claiming responsibility, and will stop responding, & take your money. With my sister getting married in one month at a 700-person event, I am left to figure things out on my own. I am now seeking legal advice for the disfiguration caused, incompetent management and lack of empathy/patient care. I strongly advise against choosing Beauty Rewind for any procedures. I wish I could attach full photos, however, I would like my patient privacy to be respected.

Liz is best in class for Botox. She did a great job on my eye area with lasting results. I'm very…read morepicky and was more than satisfied with her work. Highly recommend!

They requested a refundable $50 plus tax fee for making an appointment, they have refused to refund…read moremy deposit back. I will never go to this place again and I will never recommend them to anyone I know.

I have been here 3 times now for threads and I absolutely love the instant results. The doctor…read moremakes sure you're comfortable the whole time and the process is relatively painless

I will never go back here... very dissatisfied and a lot of money down the drain…read more The Botox did not even last a month so I agree with other clients that it's watered down and not worth the money

For decades I have been suffering from Migraines. I was quite scared to have Botox in my head and…read moreneck, but Cosmedics is professional, friendly and efficient. It has been 3 weeks since my initial treatment, and with the major thunderstorm's we've had, I'm happy to say not one migraine. To be pain free is an amazing feeling & to be not terrified when the next one could be coming. If you suffer from migraines, book yourself a consult to see if you qualify.

I've had two visits to the downtown Lucere location for cosmetic botox and I have been very happy…read morewith my experience and results. The clinic itself is bright and modern. It definitely feels like a high-end experience when you enter. The staff at the front desk are always friendly and offer you drinks while you wait. Both of my appointments have been with Crystal, a nurse practitioner who specializes in injectables. During my first appointment with her, she gave me a bit of a consult and while I have had botox before, she was able to offer helpful opinions. While doing the injections, she makes the experience feel as safe and painless as possible. After my first visit she recommended a follow-up 2 weeks later to make sure everything was looking the way it should. Lucere is definitely more expensive than other clinics I have been to but you definitely get what you pay for.

Beautiful space and amazing client care. Everything sparkles in there, including all their staff!…read moreThis clinic goes above and beyond to ensure they understand patient needs, and delivers on all accounts. Nurse Tracey is gentle, patient (I'm incredibly jumpy and a wuss with needles) who has wonderful bedside manner, an marvelous eye for beauty, and ultimately knows how to wave a magic wand to make you look and feel your best (which is all you can ask for in your injector)! High quality staff, and an amazing experience overall. Thank you Nurse Tracey and Lucere. I'll be back soon!

Staff are friendly and do great work but the wait times are insulting. I have waited for up to…read more45mins for my treatment - no apology, nothing. I find it infuriating when I get a reminder that if I cancel within 24hrs I can get charged but they make clients wait between 15-20min each time. Honestly, I don't think it's worth it anymore.

I'm all about trying new things right now, and deciding to see what all the fuss is about bikini…read morewaxes, I decided to break with the au naturel and test my pain threshold. I figure... I made it through 2 tattoos, I should do fine. Fortunately, I had Alana here (hope I spelled it correctly!), and she was fantastic! Super encouraging, warm, and understanding if this newbie. I was surprised at how little it hurt. I mean...it's not pleasant having your cooch groomed, but I was expecting to be like Steve Carell in The 40-Year Old Virgin. Nope! Aced it! It's out almost before you have a chance to react. I spent around $50 for the French variety with tip, and definitely plan on coming back for more services.

I can't stress enough how much I love going to Lucere and having a treatment done by my trusted…read moreexpert, Chelsea. Professional yet l feel like l am visiting with a friend. A friend who makes me look and feel better. Staff is great and approachable, especially Jenn. Thank you, Lucere.

I had been a client for 2 years so without issue.....until now. In November 2025, after my last…read moretreatment, I cancelled my monthly plan, in person, with the receptionist, due to moving to another city and I couldn't commit to follow ups etc. I was told my plan was now cancelled and it was all taken care of. WELL, fast forward, I discovered this week, payments were being deducted from my credit card still. (Card that I don't use often so I didn't notice and my receipts were sent to my junk folder) I then wrote to Lucere explaining the payments and asked for a reimbursement of the incorrectly taken funds. Finally after 4 emails and 2 voicemails, I received a response and was told that my in person cancellation didn't count and because I didn't write an email I'm still liable for payments. WHY WOULD I SEND AN EMAIL WHEN IT WAS CANCELLED IN PERSON, and WHERE I WAS TOLD IT WAS ALL TAKEN CARE OF!!!!! Especially when I was told there wasn't anything further I needed to do after confirming with the receptionist. This is utter BS and I feel after my loyalty this is a huge slap in the face and that my money has been stolen. I am being told that I have store credit.... that I literally can not use or even want as I have no reason to ever come to Edmonton anymore. Because of this, I DO NOT recommend this place who apparently only cares about your money. SHAME ON YOU. DO BETTER LUCERE.

Dr poon is simply the best thing that happened to my face. He is one of the only doctors that is…read morenot all about selling you unnecessary services .... he will do his best to make you feel beautiful and have the right result that will suite your face. Linda is amazing and knows a lot about her work...Always pleasant and makes you feel at ease. #dreamteam As for Tatiana the esthéticienne, she is excellent at what she does. I tried her facials and laser hair removal and they are on point ! I drive 5 hrs from a different city to come to the spa and it is worth every single minute and money spent. Thank you for helping me fell to pretty , look better and encouraging me on keeping a clean diet to have better skin results:-) I've attached some pictures to see the difference from before and after. I had horrible bags under my eyes. Love my eyes now Can't wait to come back I strongly recommend to try . Best regards and good luck to everyone Rachad

I had my first lip injection today with Dr Poon and Linda and I am soo happy with the results…read more My lips look so healthy and very pretty I love my new very natural but bigger lips!! I was also very satisfied with the customer care They girls at the reception are very friendly and professional I recommend this clinic 100%