The technician who came to my house to inspect my fireplace was very informative and personable. He answered my questions and took care in servicing and cleaning my fireplace read more

I cannot recommend these people! They are not all aligned! I paid a full price service fee and technician told me it was good for 12 months of warranty if they needed to return for any reason. Just so happened, I needed them to return for follow up and they want to now charge again because it's been beyond 90 days! It's been 4 months. I need a new go-to for my fireplace services. Customer Service is just not what Customer Service used to be. read more

I called Perfection to make an appointment for service. Upon request I sent pictures of the gas fireplace that needed maintenance. They never called me back. I even texted them again, but was ghosted. I contacted another company that turned out to be much better and is extremely competent and prompt, so it worked out well in the end. Perfection was completely unprofessional. read more

The people to call to service your gas fireplace. Prompt courteous and competent. Just expensive for the service. But I will continue to use this company for my gas fireplace read more

I would highly recommend perfection supply company to service your fireplace. Joe did a professional job with the quality of maintenance and had a great deal of knowledge about caring for the fireplace To keep it running efficiently. I will call them again in the future . read more

Requested an annual clean. From setting up the appointment to the arrival - all was great. The service was done wonderfully.

Every part of the process for getting fireplace doors over six months was a mess. It took a month to get a hold of the sales rep to place an order, we had to pay the amount in full for the order, and then after months of waiting, they didn't bring the right set to our house. We had to reschedule and the doors they ordered didn't have the correct measurements. They gave us 10% off, sent the same guy to remeasure, reordered and scheduled the instillation . Months later, they forgot the appointment, eventually came and the doors were again incorrectly measured. The only positive was that we did receive a full refund. It didn't feel like they had ever ordered fireplace doors before. We were so disappointed and now have to start all over. I don't know if they have hired new staff or if they don't typically do fireplace doors installation, but I would recommend if looking elsewhere. read more

We had a new house long ago, and we never used the fireplace until 6-7 yrs after moving in, hey, this is Texas, right? Well, it wouldn't work, so we called Perfection, who did the original installation, and they did a service call. Seeing how it was new , the tech got it going and then didn't even charge. Fast forward, 5-6 yrs later, it wouldn't start. Once more we called Perfection, and "JACOB" was the tech making the service call. The phone rep who booked the call related that there was a tune-up basic charge. Jacob the Technician diagnosed the issue as an electronic part that likely burned out during a surge. He also saw that we didn't use the unit, it was like brand new, and so he related that he wouldn't charge the tune-up fee because it was like new, and didn't need it. WHAT AN HONEST COMPANY!!! read more

My gas fireplace was not staying lit so I scheduled an appointment with Perfection. Everything went great. They texted prior to coming and the technician was very professional. He took off his shoes before entering the house, explained what was wrong and completed the maintenance/repairs in about 30 minutes. I will definitely use them again. read more

This company did a great install of my new gas unit for my fireplace 18 months ago. I had an issue today and when I called they immediately sent me a very detailed set of troubleshooting instructions, at no cost & did not try to sell me costly services, and within 5 minutes the issue was fully fixed! GREAT SERVICE! read more

fireplace parts were damaged from lightning strike, repair and parts replacement were completed, although cost seemed to be very high for minimal amount of parts required read more

The tech provided quick service. Cleaning my fireplace and installing a new remote control unit. Then went across the street and fix my neighbors fireplace. The tech explained how often to get the fireplace serviced and the warranty for the new equipment. read more

Perfection services our two fireplaces, one inside and the other outside on the patio. They have been reliably on time and the service techs are clearly competent. This last service call they only charged us for the outside fireplace, because the inside fireplace was in very good shape. Overall, a quality company I am happy to recommend. read more

Terrible company. First off they said they would not service my fireplace until after April of this year because they did not install my fireplace. I waited until last week to call them. Since, luckily (for me, evidently) I had a model of a fireplace they could service, they condescended to service my fireplace last Thursday and they would "let me know Wednesday " when they would bless me with their service call. They NEVER contacted me Wednesday and they NEVER SHOWED UP ON THURSDAY. I would give them ZERO stars if I could. read more

They sent a technicians to look at replacing the gas valve in my fireplace and after 10 minutes the repair had gone up from 350 to 700 to 1500 dollars to fix the fireplace. The mayor of Hedwig Village warned me about unscrupulous service technicians like these, who double or triple the cost of any repair just because you live in a big house in 77024. JM read more

I have never been disappointed in this company! They inspect and clean regularly and never leave any mess! I have been using them for the past 3+ years. The installed all of the fireplaces and mailboxes in my neighborhood in 1999. And everyone around here still uses them for routine service. I find their prices much lower than what I paid before for maintenance. read more

These people are class acts. I bought my house 2 years ago and had some minor issues with the fireplace. I decided to get a tune up and randomly found this company, and learned that coincidentally they installed the fireplace when my home was built ~21 years ago. A friendly technician came out and did the tune up but after about a year I had some minor issues again. When I called them back out, they determined the tech had made a little mistake that caused the issue. They fixed it in 15 minutes and didn't charge me a dime. They could've lied and/or charged me but they didn't. read more

While the lady who answered the phone was amiable, the sales team was not. Tommy was rude and condescendent with very short answers to my questions and a demeanor like he didn't have much time to speak to me. To be fair, I got some information and a quote but the entire exchange felt like pulling teeth. read more

Our gas log fireplace had not worked for sometime. Larry from Perfection Supply had us up and working in no time. He completely cleaned the fireplace, replaced the switch and now it works great. Very reasonable and great customer service! read more

My fireplace hasn't been working for 3+ years and I finally got tired of wasting it. I did some research and contacted Perfection Fireplace to help get it up and running. They were able to fit me in within a week and came out today and were able to service my electric fireplace. Now everything is as good as new and was done at a very reasonable price. Looking forward to working with this company again. read more

I drove all the way over from Kingwood to be told that they don't give instore pricing. A salesman must come to your home and work up a quote. Fine, I understand that the installation prices may vary. So ho much is the unit? They don't give a price for the unit. They Won't. They only give a price for the complete job after the salesman comes to your home. A waste of 3 hours that I'll never get back. Don't waste your time. There are plenty other fireplace stores in Houston that give upfront pricing and have the products in stock. read more

I've been going to this business for fireplace help for years. My latest visit involved a broken remote control. I brought the control in and Kasserin took it and repaired it at no cost at all! I was surprised and impressed. Then when I got home, she talked me through pairing it to the fireplace. She is a gem and it's a very customer oriented business. read more

Such a professional outfit from start to finish- so glad I connected with them after the winter storm to have everything checked out!! Thank you! read more

We recently closed on our home and our builder get someone to smooth out and touch up the fireplace but the work is still very disappointing. It looks like sloppy painting job and you can see bumps and paint streaks and just very poor painting. This builder of ours should use another company to install their fireplace in the new homes. read more

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The work was done professionally and on time. The only reason I didn't rate you 5 stars was due to the high cost of the remote starters ($100.00 each) and needed to purchase 2 of the because my original ones were "not repairable". read more

I have Perfection come out and service my firplaces every year or two. They keep them operating well and fix any issues that keep them from operating properly. I highly recommend Perfection. read more

Highly recommend Perfection Supply! Ask for Tommy; he spent over an hour explaining all of the different options in fireplaces even though we are not in their service area. He was extremely helpful and knowledgeable! If you live in the Houston area this is a must see showroom! Customer service was fantastic! read more

Gas fireplaces are new to us, and our new-to-us home has one. We wanted to make sure everything was good to go for use, and found Perfection Supply nearby. Turns out they are the ones that installed the gas logs when the house was new, so they had the house information in their system and what type was installed. They were booked out a few weeks, but we weren't in a hurry then. The technician showed up on time, work was done neatly and promptly. He cleaned up the fireplace, replaced some rocks, rearranged the logs, and educated us on the use of it, how to maintain, and signs to look for when it's time to replace the logs. read more

Amazing company with excellent staff. They serviced my fireplace and cleaned it. Gentleman was impecable and left my 21 year old fireplace looking brand new! Works beautifully read more

We have been buying products for more than 20 years from Perfection Wholesale. Always have been satisfied with the sales staff and warehouse staff. Very professional company. A very special "thank you" to my sales rep, Tommy Huebner! Always top notch! Ernest Harwell Texas Insulation Services read more

We called and explained that our our pilot light would come on, but not the burner. Customer service explained what the issue might be, scheduled a service call, and provided a 4-hr window. We received a text the day before as a reminder and to confirm the appointment. Our technician showed up on time, was extremely professional, and very informative. He had the fireplace up, running, and super clean in what seemed like about 20-30 minutes, looking better than it ever had before. A+++ all the way. Couldn't have asked for anything more. Very pleased with this company!! read more

The lady who answers the phone is absolutely rude and disgusting! I told her no one has responded to my emails in two weeks and that I left voicemails as well. She said, "If they want to get back to you they will." Then accused me of lying about calling earlier that morning and proceeded to hang up the phone in the middle of our conversation. Clearly customer service is NOT her forte!! read more

I went to perfection fireplace to replace a gas fireplace damaged in Hurricane Harvey. The customer service was terrible. I'm a potential customer in their store wanting to look at fireplaces and their attitude was one where they couldn't wait to get me out of their store. I spent no more than 2 minutes with the sales rep when he took my contact info and told me someone would contact me to come to my residence to provide an estimate. I never received a call. If you're looking for a fireplace, don't waste your time with Perfection Fireplace. Please don't use the excuse that you were so busy dealing with all the Hurricane Harvey victims. You had one other customer in the store and a whole staff sitting around shooting the bull and drinking coffee ignoring us. You should spend your time reprimanding your staff instead of making excuses. I took my business elsewhere. read more

I feel like I must have spoken to a different Perfection Supply? I spoke to a salesperson about revising a 7 year old fireplace (I want to yank the old one out and start over but have Austin stone surrounding it from floor to ceiling) and the guy was adamant I needed to come to their showroom and within 30 seconds told me they don't really do remodels as "small" as what I'm looking for. How did he even know? Good luck being "perfect" Perfection Supply. read more

Our service team was extremely professional and polite. They cleaned and serviced our gas fireplace which was not working. They actually took off their shoes when entering, laid tarps around the fireplace, removed the logs, cleaned everything and put the logs back. We were called the day before and given a time range for the following day. They called the next day an hour before they showed up. The were punctual, professional and did an outstanding job. The fireplace has never worked this well. Donna Wilson read more

I am beyond impressed with Perfection! Not only does my fireplace look amazing, but they came out almost immediately for install, kept me updated by text with my appointment time, gave me a courtesy call when they were on their way (not like companies that give you a 5 hr window just to show up after their scheduled "time"), were professional and completely efficient, and did not leave one ounce of mess! (It's a fireplace guys... those things aren't clean places to crawl in and out of) Jose was very kind, informative and thorough in making sure everything was set up properly and safely. He even checked outside to confirm the ventilation was adequate. I am beyond happy with the services Perfection has to offer and will undoubtedly use them again for my future fireplace needs! read more

Perfection Supply - In love!!! - Fireplace Services Near Me - Houston, Texas

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Perfection Fireplace & Supply has serviced my fireplaces for the past 8 years. This company is always courteous, professional, thorough, and just plain wonderful. Today, Frank serviced my units, and not only did he get them running smoothly, he also gave me great guidance on how to keep them running continuously. The service pricing is very reasonable, and they check out every thing. I am a very satisfied repeat customer. If I could give them Ten Stars I would do that. Perfection Fireplace & Supply is a super business. read more

I've used this company for several years and they have always done a great job. I just called regarding a possible issue with fireplace and was scheduled for December. Understandably, this is their busy time but I shared my concern for having to wait. They called me back the next day and got me in the day after that! I was really appreciative that the office staff made such an effort to get me in earlier. The techs that come out are always respectful and polite. They are very conscientious and careful in your home and always keep things clean and tidy. I have recommended them to family and friends without hesitation and they always do a thorough job! read more

My 13 year old fireplace had just about given up the will to live....until Larry the fireplace guy stopped by. Not only was he super pleasant, he was on time AND made my fireplace look better than when I first moved in!! It seriously looks brand new!! If you ever need any fireplace services, even if it is just a simple tune up, I HIGHLY recommend Perfection Supply and Larry the fireplace guy!!! read more

I can not say enough positives about our experience with Perfection Supply. We have had our fireplace serviced several times over the past 10 years. It has always been a waste of money and a headache because of the mess that was left behind. Larry, the technician that came to our house, was prompt, knowledgeable, professional, and did an amazing job! The attention to detail was incredible. We are so pleased with the service and result. All our problems taken care of and at an extremely reasonable price. I would highly recommend Perfection Supply!! read more