I tried for three weeks to schedule a service on my grill. The never return calls and email…read moreinquiries to Crystal went unanswered. This company apparently does not value their customers.

Nate, the owner, is amazing! He showed up on time and is extremely knowledgeable and honest…read more We've had another company try and sell us a new fireplace. He cleaned ours and it is working perfectly!! Nate gave us some pointers and also cleaned up after working on our fireplace. It is back working as a new fireplace. We highly recommend Nate!!

Less than 1 star. We moved into our new house ~2 years ago…read more The builder contracted with this company to install our "custom" surround fireplace. Around 6 months after we moved in, we noticed small cracks starting to form in front, at which point we alerted our builder, who proceeded to do nothing about it. Given all of the other issues we were having at the time (small kids + work), and the builder going bankrupt, we ignored it until we no longer could. It became apparent that the structure was slowly coming off the wall as it was not properly secured to it during installation. We also measured the columns holding the mantle and found these were different sizes (off by 0.25 inch), hence the leaning effect we noticed. Not knowing who the company was, we started researching places, accepting our fate that we would have to swallow the cost to replace. We found Cast Fireplaces Inc. after a google search and toured the showroom. We even shared our story with one of the associates who appeared to be "moved" and even offered us "discounted designer" pricing (this isn't really the case - it's their standard pricing). We opted to move forward with the replacement after selecting the design. We then noticed we were uncomfortably being asked to pay the full price urgently (apparently their installers were busy, and this needed to be paid in full ahead of the install so they could get us on the schedule / the next day). The first question that came to mind was, how could it be this quick if it were truly custom. The next day (right after payment) the installer showed up, with the fireplace in 10+ pieces. For context, there should max be 5 or 6 depending on the complexity of the design. Having the gut feeling something was wrong, my husband immediately stopped the installer from tearing down the old structure. He was (fortunately) able to get a response from our bankrupt builder that this company was the same company who installed the original. The associate (who was generally nice) apologized for the mishap. We asked how she missed the fact that this product was theirs when she came out to measure. She'd openly acknowledged that whoever had originally installed structure had not appropriately attached it to the wall, hence why it was falling off, and that the columns holding the mantle up were not the same size. She offered to have the structure repaired for $1000 as it was "now out of warranty" (which is only 1 year), and they would not honor the fact that we have evidence of the problem from before the 1-year mark. Apparently, they do not stand by their work. Needless to say, we could not move forward in good conscience knowing all of this. Would recommend avoiding this place unless you, too, would like for your surround to potentially come off the walls one day - see photos attached. Needless to say, we're trying to get this replaced before it falls on one of us.

Absolutely love my fireplace from Cast Fireplaces! Amazing craftsmanship, amazing quality, and…read moreamazing staff. They did pretty much every house in my subdivision and I can see why! Their staff is absolutely amazing. They answered all my questions and delivered exactly what I was looking for. Thanks again, Cast! Love y'all!

They were very timely and repaired two of our fireplaces that required maintenance. Highly…read morerecommend.

Man I am still in shock! Tom came and knocked my appointment out in less than 5 minutes. Was able…read moreto get both of my 1970 built fireplaces going easily. So happy! I moved into my new home about 4 months ago. The house needed a lot of work. I had someone come out last week to clean the fireplaces and get them running. I did not want to run them until that had been done. The previous tenants did not take care of the house and I wanted to make sure everything was safe to use. The other company could not figure out how light the fireplaces and stated that the pilot system was broken. That I needed to call a repair man. I found USA Supreme Services on Yelp and set an appointment. Tom arrived within 30 mins of calling on my appointment day. He saw the fireplace and got to work. Within 4 minutes he said come enjoy your fire. I said what? I was expecting new parts, repair, etc. Nope. He said it was an older unit and he knew how to get it running. I now have a warm living room. I then said well if you can do that then can you look at the other one. The gas knob was stuck inside of the wall and I did not want to break it. He got it turned and boom we have fire! Best money ever spent. Super happy with the service, the timeliness of the appointment and Tom was super personable and friendly. Will definitely use them again! Excited to check out their showroom to see what upgrades I can do to the house soon!

Heavy rain for a few days. Woke up to find rainwater flowing from my fireplace. I called Lone…read moreStar Chimney. Their technician came out the same day. He did a complete inspection and identified where the exterior grout had eroded and the bricks had cracked. (House was built in 1984.) The tech provided a reasonable estimate and set a date for the repair. He completed the work in one day. On time. Done right. Reasonable price!

I'm so impressed by the level of professionalism & expertise that took place with Ron from Lone…read moreStar chimney. After 3 years of being told by 4 different supposed experts that we needed to break the wall to address the wiring issues with our fireplace , Ron came in and did a full assessment and fixed our fireplace within less than an hour. His expertise saved us a tremendous amount of money. In addition, he walked me through safety protocol to keep in mind & long term usage! He was detail oriented in all aspects! I'm extremely happy to have fireplace back up & running after such a significant amount of time.

I am very pleased with the service I received from Instant Chimney! The crew did an excellent job…read moreresurfacing my chimney and adding a cap, as well as refinishing my fireplace! Everyone was so helpful and communicative from start to finish, and the entire project was completed less than 24 hours after my initial call. 10/10 highly recommend!

I called Instant Chimney on the recommendation of a friend, and they did a terrific job. My…read morechimney was capped 10+ years ago but had developed a leak. Instant Chimney was able to come a day early for my appointment and completed the work in one afternoon, repairing, sealing and repainting the chimney plus resurfacing the concrete crown that was leaking. Nelly and Jay communicated well at every step, and the team was efficient and professional.

Erik is very knowledgeable and candid. We were told by another company who has hundreds of 5 star…read moregoogle reviews that our chimney top is failing, fireplace damper is broken etc., a series of problems that may cost us 10k+. Erik showed up super on time, inspected everything and offered us his expert opinions. Turned out we don't need to fix anything. He charges a very reasonable fee and really takes his time checking and listening to our concerns. So glad we finally found a trustworthy and experienced professional!

Fireplace inspection. Very thorough examination told us exactly if anything needed to be done and…read morewhat it would cost to have it done. Kept everything very neat, which is difficult with fireplace ashes. Absolutely happy with this company and will continue to use them.

My fireplace had not been operational for 4 years. I had tried to get it working every winter with…read moreno luck. This year I finally decided I had had enough, and I called Master Services to come take a look. I was hoping that it would be something simple like relighting the pilot light. Brian came by the house at the promised time, and for only the price of the service call, which was very reasonable, got my fireplace going again! I have no idea what he did, or how, but who cares? I have fire! Now if only I could order up a few more cold days in Houston to be able to use it more. :)

Josh was great! He was very professional and courteous. He went above and beyond with the cleaning…read moreof our fireplace. Two thumbs up for him and Masters Services! Pricing is reasonable too.

They finished the work some person did not complete, thank you for the much needed help.read more

I had been thinking about getting my chimney cleaned for a long time. After the Texas Chimney team…read morecame and did the work, I understood why they have such a good reputation. They worked with great care and explained safety issues in detail. Great experience.