I am extremely disappointed with my experience dealing with this shop and want to warn others before trusting them with their vehicle.
I paid to have my engine replaced and was given a 1-year warranty. About 3 1/2 weeks later, in February, the engine blew. I contacted Misah and he told me to bring the car back so he could look at it. My car then sat for about a month with almost no updates. When I finally asked what was going on, I was told the transmission was bad. I asked multiple times for a quote for the transmission and never received one.
I eventually had the car towed to another shop. As soon as they removed the engine cover, they discovered a huge hole in the engine. Misah then told me a dealership had actually replaced the engine -- not him -- which was the first time I was ever told that. He also questioned how the other shop even knew the transmission was bad. After I sent him a video of the hole in the engine, he claimed the shop that replaced it was saying it wasn't even the same car they repaired.
Then I was told the engine would be replaced under warranty. After another month of waiting, I asked again for an update and Misah said his insurance company was "looking into it" and trying to find a motor. He also claimed his insurance company had already sent out 3 people who supposedly determined the starter caused catastrophic engine failure -- which made no sense because the car started perfectly before the engine blew.
When I finally spoke directly with the insurance company on May 26th, they told me they had NEVER sent anyone to inspect my vehicle and that the claim had only been opened that same day. At that point it became clear I was being lied to repeatedly.
I then asked the insurance company if I could remove my vehicle from the shop without affecting the claim, and they told me yes. Since I'm 5 months pregnant and already stressed out from this situation, my boyfriend handled picking up the vehicle. When he asked for the keys, Misah refused to give them to him and walked away. His own son eventually had to use a tool to unlock the door and get the keys and had to tell them just give them their keys.
Then things escalated even further. Misah personally called a lieutenant he knew and falsely claimed my boyfriend had a gun. Police arrived within minutes. After speaking with officers, Misah changed his story and said he only "thought" my boyfriend had a weapon -- despite my boyfriend wearing jogging pants and never threatening anyone. No weapon was found and no police report was taken. And then told my boyfriend he is going to call and have the claim canceled.
This entire situation has been stressful, unprofessional, and unacceptable. I would strongly encourage anyone considering this shop to proceed with caution. read more