I have owned two Infinity vehicles. I have worked with both the service and parts department…read more Both provided excellent customer service and quality work. I have had numerous questions for both the service and parts department. They provided answers to my questions quickly. I just sold my vehicle to them and was very impressed with the experience. I would highly recommend this dealership for a vehicle purchase of service!

Infiniti of Dayton was great when I initially purchased our two cars and SUV. One of those vehicles…read morecame with an extended warranty with unlimited miles through June 2026, which gave us confidence in the brand and dealership. The first major issue involved both engine and transmission concerns. The Infiniti technician recommended a full engine replacement, yet instead of following that recommendation, Infiniti chose the cheaper route--repairing the timing chain and topping off fluids. The transmission issue was never addressed. Six months later, the engine failed again. Once more, the technician recommended a new engine, but the claim was denied because the cost of replacement--combined with the prior timing chain repair--exceeded the vehicle's value. After six weeks of fighting, escalating the issue, and preparing to involve an attorney for a potential bad faith claim, Infiniti finally approved the engine replacement. This approval only came after it became clear the initial delay and partial repair had directly contributed to the failure. Just two months after the engine replacement, the transmission failed. The repair cost was approximately $10,000. Despite the vehicle having only 100,000 miles--and already needing both a new engine and transmission--the transmission claim was denied because the total warranty payout now exceeded the vehicle's value. Over the last five years, my family has spent well over $200,000 with this dealership. Yet Infiniti was unwilling to invest $10,000 to stand behind their product, honor the spirit of their warranty, or retain a loyal customer. Instead, the pattern appears to be delaying or minimizing repairs until warranty limits are reached or exceeded. I will never purchase another Infiniti. Based on my experience, Infiniti does not stand behind its vehicles, does not value customer loyalty, and prioritizes short-term cost savings over long-term trust. Save your money and don't buy an Infiniti.

Super high price charged for out of state vehicle - Sprinter: $1100 just to change fuel hose…read more"assembly" and they couldn't diagnose issue with the engine not being able to start! They told me it would be $25,000 to replace the motor with a remanufactured one. No written quote given. Use Mercedes-Benz in Westchester instead if you need service!!!

The service we received was truly exceptional. Their attention and care far exceeded even the…read morehighest expectations we could have had for a five-star experience. On our way home from vacation, we hit a pothole and had a blowout on Highway 70. Mercedes towed our car to Mercedes-Benz of Centerville. We called ahead and spoke with Dan Phong, who guided us through ordering tires, finding lodging, and arranging transportation to and from our hotel while we waited. They even coordinated with our local service department to advise them of our needs at home. The Centerville staff were friendly and helpful, turning a stressful situation into a pleasant experience. The owner even stopped by to ask if we needed anything. I can not say enough good things about this Dealership!!! They are awesome!

My experience was OK, just don't understand why it took over two hours to get all the paper work…read moredone. Need to find a better way to do the paper work. There also was a problem with the spare key, it would not work, could not be fixed that day, had to come back at a later date. Which meant another trip since I live an hour and a half away. Seems like someone should have already checked that to me.

trying to sell my car, had to text an AI receptionist. to summarize it kept telling me to come in…read moreso they could give me an offer but I told it I was trying to get 8-9k. it said it sounds pretty reasonable with all of the details I gave it and when I get there they offer me 6k. wasted and hour and 30min of drive time.

On May 13, 2022, a hit and run driver crashed into my Sonata limited hybrid. At a time when gas…read moreprices are high and selection of hybrid cars are low, I prayed that my Sonata could be fixed. But the insurance company totaled it! CRAP! Thank goodness I was referred to Bob Ross Auto Group on Loop Rd in Centerville. First of all, the owner, Jenell Ross, is a servant leader and gift to the region. So no surprise there. But I was truly impressed with her team of sales advisors. They were professional and patient at every step of the process. So, I highly recommend Ross Auto Group--especially if you must buy a car right now during these very difficult times!

LEMONS!! Do your self a favor and purchase from a reputable dealer, there's tons of vehicles out…read morethere for sale!! I purchased a Range Rover with 35k mikes on it, got it to the shop for an oil change and the timing chain is bad, $5000 repair. The salesman even acknowledged they knew about it previously but "thought the previous owner repaired it". DO NOT BUY FROM THIS DEALER

Great customer service Was impressed most by the luxury grand Cherokee and Wagoner…read more Way better then a suburban or Cadillac

The service department is awesome! I was in from Atlanta and I was there literally everyday with…read moresomething wrong. One day I couldn't get my trailer hitch unstuck. They fixed it in the service lane! The next day it was a dead key fob...again, fixed in the lane! Oh and NO charge for it! They're super helpful!

Horrible experience! Treated so poorly. Was quoted a higher amount for a trade in, only for them to…read morereduce it by several thousand after going in. Go elsewhere!

I am a big fan of Keith and Stephanie at this dealership. My wife and I have purchased many…read moreAcura's and always enjoy working with this team! They are honest and real people just trying to find the best car and deal for you they can. They go out of their way to make sure you are satisfied with your investment in transportation.

2022 GMC Sierra - L87 engine failure with just over 40K miles. It took about a month for the new…read moreengine to come in. There were a total of three sitting on the lot with the same issue. The service was done by Bob Ross Buick GMC. While the service advisor was great, there seems to be a communication issue with the warranty department. Per the GMC service Bulletin No.: 07-00-89-037S, "Every attempt should be made to provide the same make/model of vehicle that the customer owns or leases. If this is not possible, upgrades to higher class GM brands should be utilized for customer satisfaction." While I was provided a rental truck, I am now being charged from Enterprise for what the dealership is not willing to pay over the standard rental rate. I've called the dealership several times, and still no results. The bulletin can be found here for anyone else having this same issue: https://static.nhtsa.gov/odi/tsbs/2024/MC-10251888-0001.pdf

Well no teeth pulling here. Rufus made us a believer in sales. The most inviting comfortable…read moresalesman I've ever met. Made a us feel welcome. Give him a chance you will see.

They got me right in and fixed out issue with my son's jeep. Great price. Highly recommend.read more

Wow, I am kinda shocked at myself that I have never taken the time to post a review. Like... I've…read morehad time. Plenty of time. I have been taking my cars here for 13+ years. That's a lot of time. Please don't trust your car to one of the chains. The price tag and "quick turn around" might seem great, but I promise you, you will end up getting burned. Our cars run so well (one of them is going on 19 years in 2026! Crazy!), and I know the whole staff at Centerville is always looking out for our family and not upselling every five seconds. And honestly, the turn around has always blown my mind at CSC. This parking lot is ALWAYS full, and our cars are ALWAYS ready on time (We call ahead for appointments. I recommend doing the same).