I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

I didn't fly my walker with me but found I really needed one once I arrived and this was a great…read morerental solution. They dropped it at my hotel and I left it there at the end of the trip for them to retrieve! Worked beautifully. What a great service!

Very very responsible. Haymen handled the call so so nice. The delivery person came the same day…read more Omg hard to believe this kind of service still exists. Thank you being so good to your customers. Thank you haymen and the delivery person

Always helpful and they have just about everything you need for general mobility disability and moreread more

Terrible customer service... no one answers phones, no call backs. They're there for the sale and…read moreabsolutely no service or help with any problems. I wish we had read more reviews about service but I didn't expect it to be non existent. And I never expected to have problems with a scooter within the first year. They are less than 2 miles from my 86 year old fathers location and have no help to pick up the scooter, and want up front payment to order a part that should be under warranty. clearly we did not read enough about the warranty and service. They did not discuss it during the sales pitch of course. They should be embarrassed to be representing the healthcare service industry. I have never seen such disregard for elderly people as with this Lacey group. Keep shopping!

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly…read morerecommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me.

For a company that helps older people with mobility items. From a older worker who got hurt and…read morefired the next day i would think twice before going there to rent or purchase items. Older workers have value.

i was visiting my 93 year old father, who recently moved to the Edmonds Landing retirement home…read more Unfortunately, he had a stroke and has some mobility issues. My lovely brother, Tony bought him an expensive walker. Its a wonderful walker, however designed for a man much larger and more weight than my father. Being a former ergonomic consultant, I could tell that this walker was not suitable for my father. He could care less about my opinion. He just didn't like the expensive walker. I came over to visit him and he requested that I take him here. So we came here, in search of a walker. They are open limited hours, until 3 pm, so my father had not been able to come here before 3 pm. As you walk in, you have a plethora of medical devices available. Wheelchairs, crutches, walkers and every type of medical device one might need. Now the staff is all volunteer. No one is paid to work here. I know in my experience , a walker needs to be individualized. A walker needs to meet the physical requirements of the person using it. Fortunately, we had the services of Mike, a volunteer. He measured every walker and showed the results to my rather stubborn father. There was an excellent walker that met my father's requirements, but he disliked the seat. He would have rarely sat in the seat, but I held my tongue as to my opinion. So, he chose another version. Mike recommend larger rubber tires for my father, as he would use the walker outside. He also adjusted the height of the handlebars, to better suit my father. We spent about two hours, trying out a variety of walkers. My father ended up with a pristine condition walker. Easily collapsible. For 45.00 dollars. Plus, for every purchase you got a variety of personal care items for free. A great experience here. My frugal father was quite pleased with the price he paid. Fortunately, this walker is also collapsable, to reduce space In their tiny retirement home space. Overall, excellent customer service and a great price. They also offer a one week return policy and adjustments, if you are not satisfied. Love the experience here.

Found this place through my brother, when my mother passed away we donated her equipment here…read more About a month or two ago I also donated two scooter batteries here myself. Had mother in laws scooter quit working. Called them on a Wednesday. Very nice girl answered and we spoke. She said yes, bring it in, no problem. I arrived and she again was very nice. She brought out a guy. He also was very nice. Tagged it and gave me a claim ticket. Simply called in on Friday just to check in. Got completely chewed out by a very rude lady. She wanted to know why I would bring in a scooter for repair. We don't do that ! She went on and on and was a real bit** about it. Then a guy got on the phone and was also not very nice, but not as bad as the rude lady. I just went and picked it back up. Hey, I called and asked. I was told to bring it in, why would you talk to me like that two days later ? Simply rude. The first girl and guy very nice on phone and in person. The guy and lady on Friday need new jobs if they hate working there. Just rude. What EXACTLY did I do wrong lady ? In my mind, it's pretty simple, if you didn't want to work on it or if you don't work on them, simply just tell me that when I called on the phone instead of saying, sure no problem bring it in and we'll look at it for you.

My experience with Nasu was stellar. I was doing well on crutches but wanted a knee stroller for an…read moreevent (street fair) where I'd have to be up and about longer. The owner was a great communicator (we worked through text and he was very responsive) and the service was just as promised! Fantastic rates compared to other places, and didn't have a one-month minimum (two-week minimum was fine), which was helpful since I'm nearly off my crutches. Though delivery and pickup are available, I (thankfully) didn't break my driving foot, so was able to go pick it up for a discounted rate. He let me look at two types of scooters and try them out a tiny bit. The scooter I picked was in great condition and easy to use, and fit in the back of my hatchback VW Golf just fine. And I zipped easily through the street fair. I hope to never need a knee scooter again, but if I do, I know just who to contact.

Keyle answered my call, even though the store was already closed. He arranged delivery of a scooter…read morethe very next morning. This mobility device is new to me, so he made sure I was comfortable with it. It has made a huge difference to my mobility and comfort.

always friendly when I call with questions and caring to…read morehelp you get supplies needed. tell you when to expect your supplies if not satisfied, call and they will try something different to see if you like better. very pleasant to work with

Excellent service! I don't even know where they are located, I call them and they so helpful and…read morefriendly on the phone. Delivery is the next day. This is so refreshing after dealing with another company in the past. Thank you!

What a great company. Extremely nice people to assist with your transportation needs. Fast,…read moredependable and reliable.

This company is wonderful! Communication is excellent - scheduling is easy - they show up on time…read more- super care and gentleness is always shown when transporting my mom - always professional and competent - safety is always a priority - other company I used sold and new one didn't serve Pierce county so this company was a lifesaver - can't commend or recommend them enough!

I worked directly with Helen on the order of my pump, and she was absolutely fantastic to deal…read morewith. She communicated shipping updates and timeline details clearly every step of the way. I was in a bit of a unique situation with my order, and Helen went above and beyond--she was responsive, supportive, and incredibly helpful throughout the entire process in order to secure my pump and get it to me. I would strongly recommend PMSI, and anyone who gets the chance to work with Helen is extremely lucky!

I have rented a hospital grade pump from PMSI for both my infants. They have been absolutely…read morewonderful and accommodating, I was surprised to see any bad reviews on here. My insurance suddenly stopped paying for my hospital grade pump rental. Rather than blindly sending me an astronomical bill, PMSI called me personally and suggested I check with my insurance company to find out what went wrong. This was really helpful, and as it turned out - there was an error on my insurance's end, that needed to be escalated. Once this was resolved, there were no further issues. I think some of the poor reviews on here are not really fair - I saw one where they complained about having to deal with sales reps that don't speak English well - it merely means they speak more than 1 language, and English is not their native language... I think that's admirable - let's have a little more love and patience for people? I think it's great they hire individuals from all different backgrounds. When it comes to billing issues, this is always a sensitive topic, especially in healthcare. Often times it is a problem with your insurance plan, and those providing you with a service are stuck being the messenger (PMSI). It helps to stay calm and work through it together. They want to help you. Helen is very attentive and offers so much support for all the moms out there! I am really grateful for the experience I've had here. It's already so hard taking care of a baby.

I came to the Swedish Sleep Medicine sleep lab after two failed attempts with the at home sleep…read morestudy. I was not entirely sure what to expect, but overall this was a good experience! The employees are very kind and welcoming. The room is similar to a hotel room, with the exception of a camera watching you (above tv). I thought that would freak me out more than it actually did honestly. The bed is very comfortable - it's actually a sleep number bed! All the wires are uncomfortable, but that's to be expected. You also have to sleep on your back - at least try to! ;) I don't love all of the gunk stuck in my hair, but thankfully it should wash out easily. I'm home now and I have to say this was an overall great experience. I really appreciate the employee that worked with me. I didn't catch her name, but she is awesome. We had some really great conversations.

The sleep test I did is the worst experience. Before the sleep test, there were already two rounds…read moreof charged "visits" (virtual). One is with my physician in Swedish. The other one is with the physician (Morris Chang) in Swedish sleep medicine. Those two sessions are very simple question/answer sessions and basically the same in my opinion. Both of them charged me 400-500 dollars each for a useless session (very expensive and useless for a 30min-ish session). Why do we need 2 doctor visits for the very similar questions and charge the customer twice. And both of them are in Swedish (and doctor refers to another doctor in the same system so Swedish could charge you twice). Those online visits didn't get anywhere as I expected. They will always ask to do a sleep test. The test is delivered as an in-home test and they will charge you another 700 dollars. It's a very simple device you attach to your finger and chest. As an in-home test device, I expected some basic functionality from the device as "reset the test". But that device is designed not to give you this option so if for any reason you fail to complete the test (for example, in my case, I didn't have a full night sleep for the first night), there is no way you can to a reset and test again at home. You will need to bring the device back to Swedish and pay another 700 dollars to do another test. I don't think this is a fair situation for any patient especially I know the test I have done will not result in desired testing results. I asked to do another test without charging me again since the test is fulfilling its desired function. It should be considered as incomplete test. Plus, they don't tell you beforehand about all these (regardless your situation and testing result, as long as you take the device home once you will be charged once. They don't tell you what considered as a failed test, how long you need to sleep to consider a successful test...). I'm only expecting something very simple: "I had a bad night sleep. Can I reset this device to test again at home?" I don't believe there is any extra cost for such kind of ask. But if you assume that you will be treated as a normal patient and have your rights to do a re-test because a bad night sleep, you are wrong. They will use a ton of reasons as excuse to either get you into more expensive in-lab test or another separately billed in-home test. I'm not trying to be unreasonable as a patient. I told them that I will be easily satisfied with your expert decision if I believe the in-home test is delivered as expected (such as "I believe my last night sleep is a good one and the sleep data can be used for the test"). But in my case, I don't even believe the test is delivered in its desired form and obviously the process is set up to not even let patient to re-test in those situations (just to maximize Swedish profit). At this point I'm charged around 1500 dollars but just with an inconclusive test result. I think Swedish just lost a customer/patient forever. I will share this experience with all my colleagues and friends (and others on the internet) so they can avoid the same trap.