Great service, again! AS ALWAYS!…read more Easily scheduled an appointment and Pete showed up when he said he would. He even gave me a phone call 40 minutes before to tell me he was on the way! He clearly explained the problem and gave me several reasonable options. Extremely professional service. I'm a huge fan of the service I get from Honest!!!

I had booked a technician to come in for an annual checkup. After some work, he decided to spend a…read moregood minute standing right in front of my window making my dogs bark like crazy while just staring at them. I told him to not intentionally annoy my dogs because I was working, which caused him to pack up his gear and leave without saying anything. He stated in his report that he didn't want to bother the homeowner for being busy working, so I was not informed of any recommended maintenance. At this point I had my gate unlocked and garage door open still for access to the attic. If I hadn't noticed that he had left, anyone could have walked in and stolen tools that I keep in the garage. I reached out to the office and the feel I got for them was that they didn't care at all. I got an "I'm sorry this was your experience" from a manager after chasing them down with emails and phone calls. The response was extremely lackluster other than "sorry you had a negative experience." I will not reward incompetence with my money.

This guy is a total fraud he charged 100 for a service fee in other words just to come out and look…read moreat our AC unit. He then proceeds to charge 200 to recharge our unit. Grand total for a recharge of a AC unit 300 dollars. Used to be good when the father owned it now stay away if you value your wallet. As you can see in my reviews I am fair but I will call a fraud a fraud.

I've been using this company for over thirty years and they have consistently been great to deal…read morewith in all aspects.

1st technician was unable to diagnose problem. 2nd technician thought issue was a leak in the…read moreline. 2 hours of diagnosis at $150 per hour, $1190 charge for freon, $1204 charge to recover & reuse freon, additional charge of $1190 again for freon. TOTAL of $3884 and unit still does not work. RIDICULOUS CHARGES!!!!!!!

came home to find our ac wasn't working in the Texas heat I could wait to get it fixed, star air is…read morethe only place I could find that has a 24 hour line I called star air I explained what I was hearing and they where knowledgeable and sent a tech out within the the hour. before Mike left he called to confirm the info so he ensured he had the right part and had what he would need to get us back In the cool. Mike showed up and got right to work, he was very professional and very helpful and was done within an hour. Mike saved the day!!

Love these guys! Had a new complete system installed back in February. After requesting quotes…read morefrom at least 5 other vendors, we went with Austex because Dave is a pleasure to work with, made it super easy to get a quote, and provided several options that exceeded other companies in terms of value and cost. The process was smooth from start to finish and the new AC has performed flawlessly over the hot Texas summer.

My AC breaker was tripped only without other issues. When the technician came and turned the…read morebreaker on, the AC started working. But he still unplugged the AC power and checked the capacitor which is also good. He put the panel back and told me the compressor is bad and the rotor is locked, so he suggested to change the whole system with an estimation of over $9400. Then he put the AC power key back upside down which is off. After he left, we found the power key was not placed correctly and put the disconnect key back to on, the AC started to work normaly... The temperature of the day was 110 degree.

South Austin, here…read more Had the wonderful pleasure of working with Benji this afternoon. Not only was he professional, but he was kind to my space and pets. Benji finished outside with the unit and still took the time to do a walkthrough of the house and pointed out the filters and switched them for me. THANK YOU BENJI!

We had these guys come out last weekend to look at our AC unit that was making noise. They happened…read moreto have availability the following morning, so out of convenience, we went with it. The guy who came out was super nice. He diagnosed a bad compressor (in our 2 year old system) within minutes. Obviously parts are covered under manuf warranty, but we were on the hook for labor and somehow also the cost of freon (not unique to this company, but what a sham). Where it gets interesting: We were initially told it was $1600. Somehow after I had said yes, the estimate jumped to $2600. Supposedly this was due to the size of the unit and the amount of freon - our system requires 8lbs 2oz. Sticker shock on sticker shock...but whatever. We were just hoping to get out closer to the first estimate and moved forward with the appointment while the weather was nice. On the day they were scheduled to come, we were given a window of 8-12AM but told it would likely be around 10AM. We obviously made arrangements to be home. By 1PM, we had still not heard from them. My partner called to check in, and he was told by the office that they were running late on a job but would be there shortly. By 3:30PM, we had still not heard from their office. We ended up just canceling the appointment... These days, there's just no excuse for poor communication. It's super freaking rude to leave people waiting - people who have taken time off work to make sure they're there for the appointment window you provided to us. It's not that hard to keep people posted if things change. I fully respect the fact that other jobs can run late, etc. But to miss a 4 hour window by 3.5 hours without even a call to us is beyond ridiculous.

Came out on very short notice. Found the A/C problem that was a low-cost fix compared to another…read morecompany that wanted to replace the entire unit and over-charge for coolant. He's a small-business owner who I can't recommend highly enough. Just absolutely great service all around.

At the worst time possible, during the period a winter storm hit the area, my heating unit went…read moreout. Explained to him my family had no heat whatsoever and I have two elders we are taking care of. Without hesitation, he came out asap and took care of the issue. Not only did he fix the problem, he also took the time to check my whole system to ensure all is running well and gave recommendations to prevent any more mishaps. Great customer service, great communication, very professional, most of all, very affordable. It's rare nowadays to get all those combinations. I found my AC/Heating guy. A+ Service, highly recommend.