Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

No stars is not an option. Unprofessional. No Integrity. Dishonest. Under qualified. Unorganized…read more No work ethic. No ownership. Minimal working capital. Refused to stand behind his work. Will lie to your face. Has an excuse for everything. Has no respect for anyone. Did not complete the contract. Was overpaid for work not completed and materials never purchased then tried to extort for more money with threats.

We were forced to seek litigation under the Deceptive Trade Practices Act (after being threatened…read morewith a lien on our home - documentation to prove) for poor workmanship/ damages caused (photograph documentation to support) at our home. Subs were not liable for damages caused (photographs to support). The case was settled to our satisfaction after a suit was filed. Would not recommend. Zero Stars. Everything posted is public record @ https://justice.bellcounty.texas.gov/PublicPortal/ Cause # 22CCV00016 READ reviews, research! If someone is having to have friends or their wife post positive reviews, be concerned! We will post photos as needed. Choose someone else!

I have used their HVAC service for over a year so decided to try their plumbing service. I was very…read morepleased with the knowledge and professionalism of Will Kamenitsa. He arrived early and called prior to arrival. I didn't feel pressured for any of the services he suggested. Between Matt Downing on the HVAC team and Will Kamenitsa Plumbing team member I am delighted to recommend this company.

Got a postcard in the mail offering a $69 A/C tuneup. Called to make an appointment. Was talked…read moreat by some sort of AI bot, which would not offer that price. Will not use a company that treats their potential customers that way.

No, I don't know these guys, and no, I'm not writing this review as a favor. I've just been using…read moretheir services for like 14 years, and they've always been fair and honest, which is really hard to find in this business. They put in an air conditioner for me 3 years ago, and when one of the refrigerant line connections came loose, they came out to my house, fixed it, and replaced the leaked freon for free. The first repair guys that we called out was going to charge us $600 to fix it, and he said the problem might not even be related to the installation. The Tedford guys said it could be their fault but they weren't sure, so they fixed it for free. So honest! And they've been extremely fair over the years other times as well. Can't recommend them enough.

I have been using Quality for a few years now. They perform regular maintenance on my unit and…read moreadvise on ways to extend the life of my unit. They are not pushing services and are just helpful. Tony came in today for my six month check up and was friendly and all around nice. Then again, they always are. My unit has been discontinued so we talked about things to look out for since summer is coming. Never had a bad experience with this company. Very friendly staff. They seem to always want to help you extend the life of your unit and show you how doing little things help your unit run better. Highly recommend this company. Ask for Tony! But really, they are all nice.

We were quoted over three times what another company quoted, and 2-3x what ChatGPT says is a fair…read moreprice. The tech was aggressive, wanting to stay after he delivered his quote and sit in our house while we were eating dinner so his boss could talk to us on the phone. I think clearly a high pressure sales oriented company.

Steve was a huge help! He was honest, friendly, and patient. He took pictures and explained to me…read morewhat was broken. All of our issues were addressed. We will be using extreme plumbing from now on for all future pluming problems. Thank you guys!!

I wish I could give 0 star. For any plumbing and AC services, I will recommend go somewhere else…read morebut stay away from these guys. This company is a cheap vendor in the area who works with Home warranty companies, and their main job is to stall inspection and repair with delays and phony suggestions so that home owners get frustrated and get repairs done by themselves. We had a water heater issue in pur house, this guy came and told us to do annual maintenance first before any repair can be done. Then they charged me $500 for maintenance and still couldn't figure out the problem and kept stalling with stupid reasons. I asked another local plumber from the community to check and he found the problem of dirt blockage and fixed in 30 mins and told us that maintenance work should have caught this problem in first place. They don't have quality people working for them at all. Save your money and run.

Michael replaced my old wornout split unit. He kept me informed throughout the process. He provided…read morea quality product at a fair price. And, he did a quality install.

I requested a estimate from YELP, and they gave you my info. I can't believe that you all want to…read morefirst charge me $120 to come out and give an estimate. I guess being that your company just started out, you don't see the point in a capitalism type of market, where free estimates are normal. Second. I have costed what it would cost me for material that is left, and maybe 2k tops. Now to say it would cost me 10-15k to do an install on a system, where I already own all of the big ticket items. Well, that is just crazy. I have some coming out to do FREE Estimates. If they still want too much, I will just order the parts needed, and again, install it myself. There is NO duct work. All hookups are FLARED. So no welding/soldering. It could almost be a day job for two AC persons to get the job done. If you are paying them 80-140 an hour, the labor should not be more then around 2500, and then I can see the company needs to make money. So you double the labor and get a cost. That is a fair and honest days pay. If Hutto charges you too much to be in the city, you might want to find a spot outside the city where taxes are cheaper, so you can offer an HONEST cost and not a highway robbery cost. Good luck with your new business.

Incompetence has no bounds with this group. Stay far away. Doesn't bother to read or follow what…read moreyou say and then when told to blow, keeps coming back with excuses and more attempts to sell you on their lousy company.

I had my bathroom remodeled. they did a phenomenal job!! Neat, clean and stayed under my budget!! 5…read moreStars to Stone and his Team!!!